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TownePlace Suites Nashville Airport

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2700 Elm Hill Pike, Nashville, TN 37210
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TownePlace Suites Nashville Airport
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TownePlace Suites Nashville Airport
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222 Reviews from our TripAdvisor Community

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Traveler rating
    152
    49
    13
    5
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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  • All months
    (222)
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    (59)
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1 review
2 of 5 stars Reviewed 1 week ago via mobile

Around 7pm, I called down to ask that the ppl above me be more respectful that me and my family are under them. A minute later the manager on duty called back to say that the ppl were having a party and were "allowed" to do so until 9 pm. She emphasized that after 9, no type of disturbance would... More 

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

Hello, I just wanted to touch base with you and apologize for your restless night. I had no idea that the guest above you continued to cause so much noise. I will speak with my evening staff members about the situation and go over how to deal with noisy guest. There will be some changes here soon for the better... More 

San Diego, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

I rated the hotel/management 0 stars but I give the hotel staff 5 stars. We had the best experience with all of the staff members from the beginning of our trip, until the end. The management, however, is non-budging on rates. They prefer to utilize the WIN (hotel)-LOSE (me) strategy; however, this is not in their best interest. The best... More 

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

Hello My name is Chelsea Parker and I am the Guest Service Manager at the TownePlace Suites Marriott in Nashville TN. I would like to encourage you to email or call me so I may become more familiar with your situation. I am not sure what happened during your stay but if you believe you should be discounted then I... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

At the front desk, Dawn and Leah helped me book my stay and we're very helpful with all my questions. the hotel was clean and the service was great. I would definately, 100% recommend this hotel for anyone who visits Nashville.

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

Hello, Just wanted to say thank you for writing such a great review. The ladies you mentioned in your review are hard to come by and I am glad that both were able to assist you during your stay. We hope that the next time you visit the Music City, TownePlace Suites Marriott will be where you stay. -Chelsea More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This property is clean and comfortable and a good value. We were in town for our son's sports tournament and spent the weekend in a two bedroom suite with a kitchen. We found the staff to be friendly and beyond accommodating. They are the standout of this property and the reason we would return. The room included all the basics... More 

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

Hello, Just wanted to say think you for taking the time to write suck an awesome and descriptive review. I know it will help when families are researching our property for there next Nashville stay. I am so happy that we were accommodating for your sports group and more specifically your family. I hope we get the chance to see... More 

Laconia, New Hampshire
Top Contributor
58 reviews 58 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is beautiful from the outside! I was very happy when I pulled into the parking lot. It is in a easy location off the highway. We stayed for CMA Fest...it is a 10-15 minute drive to the city depending on traffic. Not bad at all. We did the mobile check in and we were in our room within... More 

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

Hello, Just wanted to say thank you for taking the time to write nice things about our property. I hate to hear that there was a curry smell lingering from the previous guest, but you are correct when you mentioned we probably couldn't do much about that. Outside of an air purifier and febreze, only time for the smell to... More 

Orlando, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

I loved staying at this hotel. The hotel was very clean and had a very comforting vibe about it. I came during CMA Fest so a lot is going on but everyone was kind and courteous and more than willing to help when/if I needed any. Breakfast was wonderful and I always saw Martha restocking everything so that nobody would... More 

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

I am so glad to hear you enjoyed our "Home Away from Home" atmosphere and that the staff was so accommodating. We strive everyday to ensure an experience just as you described in your review, so thank you for taking your time to let us know your stay went great. We hope we can be the reason for another "Wonderful... More 

Winter Garden, Florida
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

It's always great to go back to a place you think of home away from home. TownePlace Suites Nashville is just that place for us. We are truly treated like we are at home. The employees even address us by name, continuously ask us if we need anything and ask what can they do to improve on our stay. They... More 

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

Hey guys, Just wanted to say thanks for another great review. You guys always go out of your way to let us know you love it here and if we do make a mistake you are even quicker to let us know it's ok. I will never forget the amazing family who loved our Marriott hotel just as much as... More 

Winter Garden, Florida
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

This past week, we traveled from Florida to Nashville to attend CMA Fest. We have stayed at the Towneplace Suites Nashville Airport numerous times, so of course, we planned to stay there again during this trip. Once again, we were not disappointed. The staff is always friendly, the hotel is always spotless, and the list goes on. Leah, Josilyn, Chelsea,... More 

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

WOW! We are the "Best Hotel Ever", I wish I could get that printed on my business card because from where I am standing that sounds pretty awesome. Thank you so much for saying great things about the staff, individuals, and the property. We thrive everyday because of our staff and I wouldn't ask for it any other way. I... More 

Winter Garden, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The customer service, cleanliness, appearance inside and outside, and everything about this hotel are Top Notch! We have stayed at this hotel before and that is the reason we come back. The most important things for us are the cleanliness and customer service of the hotel. We have never had any issues with cleanliness. This staff goes out of their... More 

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

Oh My Goodness!! That review made me smile so much my cheeks hurt. These reviews and scores mean more to the staff and hotel than anyone may think. In more ways than one do these reviews effect us and I am so happy to know you got the true TownePlace Suites experience while staying with our big Marriott family. When... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed here for CMA Countryfest 2015 and the staff couldn't have been nicer and more helpful. There is a shuttle from the airport and when we called to be picked up the driver was busy taking a large group to the airport so one of the managers picked us up in her car! She certainly didn't have to do this!... More 

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

Thank you for scoring us so generously! I am glad to know that you had the opportunity to see what I see everyday, and that's the love and care that our staff has to give. I hope the next time you visit Nashville TN, that the TownePlace Suites Marriott is where you will stay. -Chelsea More 

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