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TownePlace Suites Nashville Airport

2.5 of 5 2700 Elm Hill Pike, Nashville, TN 37210
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Certificate of Excellence 2014
TownePlace Suites Nashville Airport
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TownePlace Suites Nashville Airport
TownePlace Suites Nashville Airport
TownePlace Suites Nashville Airport
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177 reviews from our community

Traveler rating
    121
    41
    10
    3
    2
See reviews for
69
22
7
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Boston, Massachusetts, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

My colleagues and I had a terrible experience at a hotel nearby and needed something better in a pinch. The manager, Leah, and her team were so responsive and found three rooms for us that were very comfortable. In fact, after my four day stay there, I almost didn't want to leave. Every staff member was friendly and attentive. Rod... More 

Was this review helpful? Yes
Tennessee
1 review
5 of 5 stars Reviewed 6 days ago NEW

My husband, children and myself have been here three weeks already after a house fire. And the staff here are amazing. Josh and Arthur (maintenance) have never passed us without asking if there is anything we need. Kesha (front desk) always takes the time to speak to my children by name. The housekeeping staff are wonderful. Today when I came... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

First off I will start off by saying I love the hotel itself. When me and my two sons walked in it was so bright and colorful. The front desk attendant Keyshia gave excellent service she had us checked in in no time. I love the big flat screen in the sitting area on the first floor alldoe its a... More 

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

WOW!! Thank you so much for saying such great things about our team members and property. I enjoying seeing all of our team members progress and these reviews are a true motivator. It is always great to see there faces light up when I read comments like these to the staff each morning. I hope you come stay with us... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

Overall this hotel gave us everything we needed for a family get away. However the thin walls were a issue. We heard the dog bark below us for 2 hours and the family above us woke my daughter up at 3:30 am when the baby cried. We also noticed the tightness of the bath sink area was the only location... More 

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

Hello, I am so happy we were able to accommodate you during your stay, but hate to hear that you were unable to sleep. I do apologize for this inconvenience and wish there was something I could do about our thin walls. I truly hope that all other aspects of your stay were enjoyable. Best Wishes & Happy Holidays! Chelsea... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I had a great experience at the towneplace suites... it was nice to get a home feeling in a hotel. Me and my family were in the hotel for an entire month, the staff treated us as family and were very helpful with everything. I would like to personally shot out Rod and Keisha at the first desk,Ms. Martha from... More 

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

Hello, We are glad to hear that you and your family enjoyed your stay. Leah (General Manager) read your uplifting comment to the staff and personally thanked everyone whose name you took the time to mention. It’s a big deal when a guest will go out of their way to remember us by name and I can't thank you enough... More 

Senior Contributor
27 reviews 27 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As a long time Marriott Platinum guest I stay in my fare share of hotels. Opting to a one night stay as I had an early flight the convenience of being 5 minutes from the airport is nice. Upon arrival I found it very odd there is no dip in the curb at the front entrance. Not a big inconvenience... More 

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

Hello, Thank you for taking the time to let us know about your stay. Please know that the managers of all departments have read your comments and will be taking the necessary steps to acknowledge the problems you faced. Thank you for being so generous and honest while scoring our property, we will be more than glad to take you... More 

Mo
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just what you expect from a Marriott property, friendly, clean, good quite location. Breakfast area a little small, but plenty of goodies to grab and take back to my room. Nice little TV lounge area next to the elevator on the 1st floor, enjoyed it because there was 4 of us in the room and was handy place to wait... More 

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

Hello, Thank you so much for taking the time to go online and talk about our property. We are all about giving our guest the best experience we can and I am so happy to know that once again we have succeeded. We will be happy to see you again the next time you visit the Music City. More 

Mobile
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 10, 2014

Flew into Nashville for a family event and stayed at this location for two nights. My 85 yr old parents, my partner, daughter and my two grandchildren under the age of 12 were part of the group. I can't say how totally awesome the room and staff were. I repeat, totally awesome. I sent the group ahead of me on... More 

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

WOW, It means the world to us all that you would take the time to write such amazing things about everything we do and offer here at the TownePlace Suites. We try very hard every day to maintain this great environment that you enjoyed during your stay. We hope to see you again the next time you visit the Music... More 

Oklahoma City, Oklahoma, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 10, 2014

This one is a little dated. The walls are paper thin so anything you say can be heard thru the walls. Maintenance was lacking as the tub drain was broken and the AC/heater was noisy. Staff was very friendly and breakfast was fresh but I really would not stay there again due to the noise.

Was this review helpful? Yes
Leah B, Front Office Manager at TownePlace Suites Nashville Airport, responded to this review

Hello, I am sorry to hear that a noisy AC/heater kept you from enjoying your stay. We have informed our maintenance team about the issues you faced and have done all we can to prevent the same dissatisfaction from any future guest. We pride ourselves in our ability to serve, so I hate to hear that our property was not... More 

Wisconsin
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 2, 2014

We had a great stay last night at this hotel. The staff members were both professional and friendly and met our request for a first floor rom for our elderly dog. The continental breakfast was typical other than the cinnamon waffles which were wonderful. We will stay there again!

Was this review helpful? Yes
Leah B, General Manager at TownePlace Suites Nashville Airport, responded to this review

TooColdinWI, I want to first say- I love your screen name and would have to agree! Thank you for taking the time to write your comments on Trip Advisor. I am happy to hear that you enjoyed my team! Hope to see you again soon! Leah More 

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Additional Information about TownePlace Suites Nashville Airport

Address: 2700 Elm Hill Pike, Nashville, TN 37210
Location: United States > Tennessee > Nashville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Nashville Airport 2.5*
Number of rooms: 101
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