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Holiday Inn Opryland Airport

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2200 Elm Hill Pike, Nashville, TN 37214
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Holiday Inn Opryland Airport
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Holiday Inn Opryland Airport
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565 reviews from our community

Traveler rating
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    144
    86
    59
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hicksville, Ohio
1 review
3 of 5 stars Reviewed yesterday NEW

Good -- nice room, friendly staff, easy access to parking, clean hotel. Bad -- a little hassle getting to downtown Nashville, choices are: (#1. take a shuttle bus, very affordable @ 10 per person round trip. Shuttle bus picks up every hr on the hr. But they don't start until 11 am. #2. take a taxi, average price is $15... More 

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Pleasant View, Tennessee
Top Contributor
96 reviews 96 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed just one night after arriving in Nashville. Our room was one of the newly remodeled rooms. They are very nice and comfortable. The hotel staff very friendly and courteous. We ate dinner in the hotel restaurant and I think that the price was reasonable and the food was tasty. Breakfast in the restaurant however was terrible. So you may... More 

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Boston, Massachusetts
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I only stayed at the hotel for one night. The hotel/lobby was in average condition. I ended up with a handicap room so it was large and spacious. The hotel is currently in the process of renovating. The staff provided excellent customer service at all times.

Was this review helpful? Yes
Shannon C, Manager at Holiday Inn Opryland Airport, responded to this review

Hello Brad S, Thank you for taking the time to review our hotel. We are happy to hear that you received excellent customer service during your stay. Warm Regards, Shannon C Assistant Front Office Manager More 

Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

Arrived around check out time and our room was still not ready. The hotel downgraded us from an executive suite to a room with 2 queen beds bt assured us it was newly renovated so we would love it. The room was only partially renovated, the wallpaper was old and dirt. The air conditionin system was outdated and extremely loud.... More 

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Shannon C, Manager at Holiday Inn Opryland Airport, responded to this review

Hello Rachel J, Thank you for your feedback. We're very sorry to hear that you did not enjoy your guest room. However we are happy that you were able to find happiness at a sister property. Warm Regards, Shannon C Assistant Front Office Manager More 

Spring City, Tennessee
1 review
4 of 5 stars Reviewed 2 weeks ago

Our room was very clean and smelled nice.Comfortable beds,pillows were nice.The staff were awesome, everyone that we came in contact with were very nice.The breakfast was delicious and very relaxing.The young lady Shannon that checked us in was so nice and cheerful.They are in the process of renovating, so, the pool was not open, but, we still had a very... More 

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Shannon C, Manager at Holiday Inn Opryland Airport, responded to this review

Hello LeslieA7, Thank for acknowledging our staff and thank you for choosing our hotel. We're happy you enjoyed your room and breakfast here at our property. We're very sorry about the pool but we're very happy that despite it being closed, you still enjoyed your time here with us. We would love to have you back! Warm Regards, Shannon C... More 

New York City, New York
Top Contributor
69 reviews 69 reviews
47 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is right off of the highway so it allows for quick access to downtown. The hotel itself was about what you would expect for a holiday inn. They were doing renovations when we stayed so only one elevator worked which was a pain, but on the upside the rooms should look more like the pictures when renovations are... More 

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IHGCare, Guest Relations Manager at Holiday Inn Opryland Airport, responded to this review

Dear yankeetravels27, Thank you for your feedback. We are glad to hear you liked our location and found our shuttle service convenient. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Cortney was very helpful and going the extra mile helping me process many thing befor I had a long trip to South America. she will also send out a package of all my business close via Fedex on Monday. The hotel in in the middle of updating its rooms and other areas. :) Thank you Steven

Was this review helpful? Yes
Shannon C, Manager at Holiday Inn Opryland Airport, responded to this review

Hello Steven B, Thank you for your feedback. We are very happy you were able to enjoy some of our renovated space. We're very pleased to see that a highlight of your stay was Courtney Dolezal! She's a great worker and always dedicated to helping guest! Warm Regards, Shannon C Assistant Front Office Manager More 

Tupelo, Mississippi
Top Contributor
102 reviews 102 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Staff was wonderful! Beds were comfortable and clean. Rooms seemed to need a deep cleaning....bathrooms were dirty (hairs in tub, on ceiling of shower as if had been wiped down with dirty rag, mirror was filthy, toilet unclean, alarm clock sticky, stain/drips on wall...).....Hotel is in much need of renovation, which they are supposedly in the midst of.......felt dreary....no continental... More 

Was this review helpful? Yes 1
Shannon C, Manager at Holiday Inn Opryland Airport, responded to this review

Hello hallfamilyx, Thank you for your review and thank you for staying at our hotel. We're very sorry about the issues you encountered. We truly do understand your frustrations. On a brighter note, we are happy to see that you enjoyed our staff and your bed. We hope to see you on your next visit once we are completely renovated.... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

The lady at the desk didn't smile or say anything nice. Struggled to get my bags in the door because the spinning door was broke and there was no automated door. The pool and parts of the hotel were closed because of construction, which is fine but not for $150 a night. The rooms were outdated. The paint was chipping... More 

Was this review helpful? Yes 1
Shannon C, Manager at Holiday Inn Opryland Airport, responded to this review

Hello MelissaKP909, Thank you for your feedback. I'm sorry to hear that you did not enjoy your stay. We are working very hard to update our hotel with our current renovation. Your concerns regarding the issues you encountered will be shared with the management team. We appreciate you for letting us know about your concerns so we can make them... More 

Kennesaw, Georgia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 of 5 stars Reviewed January 29, 2015

I picked this Holiday Inn on the fly without reading any reviews for an overnight stay. Looked fine on the outside! That said I discovered it is being partially renovated and it is in dire need after 30 years of being beaten up. It's dirty, and couldn't get fixed up soon enough. The 10th floor was like nothing I've seen... More 

Was this review helpful? Yes
Shannon C, Manager at Holiday Inn Opryland Airport, responded to this review

Hello MitchellW, Thank you for your feedback. We are happy to hear that the staff was friendly. We're sorry you did not enjoy your stay. We are in the middle of a huge renovation project that we are very excited about. We would love for you come back to visit once it is complete. Thank you Assistant Front Office Manager... More 

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