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Holiday Inn Express Nashville Downtown

#47 of 151 Hotels in Nashville
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920 Broadway, Nashville, TN 37203
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Holiday Inn Express Nashville Downtown
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Holiday Inn Express Nashville Downtown
Holiday Inn Express Nashville Downtown
Holiday Inn Express Nashville Downtown
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220 reviews from our community

Traveler rating
    74
    88
    36
    14
    8
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24
69
5
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Louisville, Kentucky
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for a business meeting. Comfy and clean, room was very nice. Internet (free) worked well. Parking is basement for small cars so under cover. Breakfast is included, was OK - not a lot of choices but price is right. Overall will stay here again but a bit pricey. Glad I get reimbursed for my stay!

Was this review helpful? Yes
emilie l, Front Office Manager at Holiday Inn Express Nashville Downtown, responded to this review

Dear Terry S, Thank you for taking the time to review our hotel. I am happy to read you enjoyed your stay with us while traveling to Nashville on business. I hope you were able to have some down time to enjoy much of what this wonderful city has to offer. Again, thank you for the review and we look... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I came to Nashville for vacation. This hotel had very accommodating front desk people who were friendly and knowledgable about the area. They even arranged free shuttle service by texting. I would highly recommend this hotel.

Was this review helpful? Yes
emilie l, Front Office Manager at Holiday Inn Express Nashville Downtown, responded to this review

Dear Katie K, Thank you for the wonderful 5 star review. I am happy to read that you and your group enjoyed their time here with us. The texting program is a wonderful feature to help us better communicate and provide even better service to all of our guests. I am excited to pass along your kind words of the... More 

Bath, United Kingdom
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

As you can see by the score, this was a good holiday inn, but I did have a recently refurbished room on the second floor. I needed to complain a couple of times, small things, but the response was excellent. The customer service shown was impressive, and you can only tell when you have a problem, so top marks for... More 

Was this review helpful? Yes
emilie l, Front Office Manager at Holiday Inn Express Nashville Downtown, responded to this review

Dear Jason A, Thank you for taking the time to review our hotel. I am happy to read that you enjoyed your time with us. I appreciate you letting us know of the issues that did occur during your stay and allowing for us to fix our mistakes. Again, thank you for the review and we look forward to seeing... More 

Knoxville, Tennessee
1 review
1 of 5 stars Reviewed 1 week ago

Stayed in this hotel 4/10/2015-4/11/2015. Lobby is nice. Breakfast is hot and ample. The rooms were disgraceful. The carpet in our rooms was moldy and had not been cleaned in a long time, if ever. The hallways were dingy and poorly lit. My bathroom was sketchy; the dirt on the floor had been pushed up under the sink. The floor... More 

Was this review helpful? Yes
emilie l, Front Office Manager at Holiday Inn Express Nashville Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. I am sorry to hear that there were housekeeping issues that you encounter while losing with us earlier this month. If you could please reach out to me directly to be able to discuss this matter further that would be greatly appreciate. My email is elonergan@jrk.com. Again,... More 

Gaithersburg, Maryland
Senior Contributor
41 reviews 41 reviews
38 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

As a property for the more budget conscious, I didn't have very high expectations for this hotel, but was pleasantly surprised at everything it had to offer. I'm a platinum member by virtue of holding a branded credit card and that entitle me to a suite upgrade when available and it was in this case. There was a slight hiccup... More 

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emilie l, Front Office Manager at Holiday Inn Express Nashville Downtown, responded to this review

Dear Travel4less, First, I would like to thank you for being a loyal IHG Platinum Member. We are beyond happy to read what a wonderful stay you had with us. WE do our best to make sure that if a guest does have an issue we do try to resolve it when notified. I am glad we were able to... More 

Benfleet, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel for four nights whilst visiting Nashville for the first time. The hotel had been recommended to us for both its location - close to all of the bars and restaurants - and for its outdoor pool. The first point was spot on. It was close enough to all of the action but far enough away... More 

Was this review helpful? Yes 1
emilie l, Front Office Manager at Holiday Inn Express Nashville Downtown, responded to this review

Dear 2755Julie, Thank you for taking the time to review our hotel. We truly appreciate the feedback we receive on how we can better accommodate for guests and their needs. I am happy to read we were the ideal location for your needs while in Nashville. For the safety of our guests we do need to follow proper procedures for... More 

jonesboro
Top Contributor
121 reviews 121 reviews
27 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a few days for an event happening in town. The staff were very friendly, lobby and common areas were clean and updated. Halls were a little outdated and dirty but nothing too bad. Room was right on Broadway and you may want to avoid this or ask for a room away from Broadway because it can be... More 

Was this review helpful? Yes
emilie l, Front Office Manager at Holiday Inn Express Nashville Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. We know you had many lodging choices while in Nashville and we are glad you chose our facilities. We are in an ideal location just blocks away from the Nashville Entertainment District. Again, thank you for the review. We hope to see you again in the future.... More 

Torrance, California
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

We found the hotel to be nice and clean. Breakfast was aversge with a good variety of foods. Refrigerator in room was nice. A nice walk to Honky Tonk Row. We used the free shuttle service many times with no problems. Jacks BBQ on Broadway has delicious ribs and is worth the wait.

Was this review helpful? Yes
emilie l, Front Office Manager at Holiday Inn Express Nashville Downtown, responded to this review

Dear Patricia S, What a wonderful 5 star review. Thank you so much for taking the time to review our hotel. I am happy to read that we were the ideal location for your lodging needs while in Nashville. Make sure the next time you are here you try the Smoked Turkey at Jack's BBQ it is delicious as well.... More 

Kailua-Kona, Hawaii
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very nice place to stay within walking distance to everything downtown. Breakfast was nicer than the usual hotel breakfast. The staff was friendly and helpful. We were staying multiple days and our room was generally not serviced until late afternoon, which was challenging as that conflicted with nap time. :-) There is a shuttle that will take you up... More 

Was this review helpful? Yes
emilie l, Front Office Manager at Holiday Inn Express Nashville Downtown, responded to this review

Dear Julie and Don, What a wonderful review. I am so happy to hear that we exceeded your expectations on so many levels. I will be sure to let the front desk team know of your kind words. Thank you for letting us know about the housekeeping; we will try to work on something to resolve this. Again, thank you... More 

chicago, ill
Top Contributor
161 reviews 161 reviews
27 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Can't beat the location, just minutes down the hill and your in all the action. Hotel seems old but the lobby looks modern. Prices were high but some event was going on. Breakfast was great with lots of hot and cold choices. Rooms clean and a bit too warm even though we fumbled with the temp. Front desk was very... More 

Was this review helpful? Yes
emilie l, Front Office Manager at Holiday Inn Express Nashville Downtown, responded to this review

Dear Travelqueen10151 Thank you for reviewing our hotel. We truly are in an ideal location just blocks away from so much of what Nashville has to offer and our prices do reflect this. Also, thank you for your kind words of our team members I will be sure to let them know how great you though they were. Thank you... More 

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