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Hotel Indigo Nashville

#31 of 151 Hotels in Nashville
Certificate of Excellence
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301 Union Street, Nashville, TN 37201
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Hotel Indigo Nashville
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Hotel Indigo Nashville
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573 reviews from our community

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    88
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Top Contributor
98 reviews 98 reviews
17 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is nicely decorated hotel throughout. The check-in desk is different than other hotels I've been at. I'm not used to seeing a table-type desk and the area is not as brightly lit. The staffs were very helpful and friendly and provided me with information and map of the area. For those who drive, there is a parking garage... More 

Was this review helpful? Yes
Largo, Florida
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Hotel Indigo is an amazing property! The decor is very upbeat and cool. I loved the history behind the building too - makes the decor even more appreciated. The staff was wonderful too. Dante and Kaitlyn are the only names that I can recall at this point, but ALL staff made us feel welcomed. Dante invited us out to... More 

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Brooklyn, NY
Top Contributor
88 reviews 88 reviews
22 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The staff was friendly and always asked if we need assistance or how our day was as we came in daily. The nightly cookies in the lobby was a nice surprise. My 11 year old daughter wanted to listen in on the band one night; therefore, I sat in the back of the restaurant/bar; however, the friendly staff told us... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 1 week ago NEW via mobile

Good location and nice decor but rooms are small and front desk is not accommodating. After reading other reviews, I requested to be on a higher floor so we could have a nice view. I was told by front desk manager that the hotel didn't have any good views and all other rooms were much smaller than mine. I've stayed... More 

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Coventry, Rhode Island
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here while attending a 3 day conference downtown. Service was great and the staff--Eric in particular -- were most attentive to our needs. Waitstaff were all personable. Woody was our breakfast waiter was great and Ryan at the bar filled us in on some great spots off the beaten path for good entertainment (in addition... More 

Was this review helpful? Yes 2
IndigoNashGM, Guest Relations Manager at Hotel Indigo Nashville, responded to this review

Greetings RickK from the Hotel Indigo Nashville. Thank you for taking the time to review our property. I am thrilled to hear we exceeded your expectations while staying with us. I have to agree, we have some of best staff in all of Nashville. We strive to make each guest feel as though they are coming home, especially after a... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I understand that mine is a one off experience, however it is totally unacceptable. The staff are all very friendly and the room is large and clean. If it weren't for the fire alarm strobe 'testing' that woke me up and then continued and continued and continued, I may have had a good visit. It's the equivalent of having your... More 

Was this review helpful? Yes 1
IndigoNashGM, Public Relations Manager at Hotel Indigo Nashville, responded to this review

Hello TooBeegs from the Hotel Indigo Nashville. Thank you for taking the time to share your experience with us. Our number one goal above all else, is safety. Our apologies if notifying you at check in was not addressed. We want our guests to feel comfortable from check to check out, even during a scheduled/mandatory testing. Every guest review is... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

Couldn't be happier with Hotel Indigo! Beautiful rooms and views. Very clean! The men at the Valet were awesome! Dustin especially! The restaurant had amazing food and service, we loved Catlin Monahan, John Hughes, Woody, Nick and Josh! We loved the live music at night, all talent rocked! Melissa was our favorite! We brought our dog and even he loved... More 

Was this review helpful? Yes
IndigoNashGM, Guest Relations Manager at Hotel Indigo Nashville, responded to this review

Hello Ali S, thank you for your most recent review of our property, along with the kind words towards our staff. Our goal is 100% guest satisfaction, and it sounds as though our employees exceeded your expectations! We are looking forward to seeing you again the next time you visit Nashville! Safe travels. More 

Jacksonville, Florida
Top Contributor
56 reviews 56 reviews
25 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were not overly impressed, but I think with a little more staff training this place could be great. Location--excellent. A few blocks to Broadway. Walking distance to all the major attractions. Plenty of places to eat and it backs up to Printer's Alley. Parking--Valet is $24/night. We self parked in a garage right behind the hotel. There is even... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Hotel Indigo Nashville, responded to this review

Dear amandalee27, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about the rooms. However, we’re sorry we fell below your expectation regarding customer service which was unacceptable. We will address this concern.... More 

Dublin, Ohio
Contributor
18 reviews 18 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Ours was a combination business trip and opportunity to have some Nashville fun. The only think keeping me from offering 5 stars was the no show of the morning entertainment scheduled in the lounge area. We looked forward to this to dine and hear music, but the hotel did not get the artist confirmed. The staff was great from Valet... More 

Was this review helpful? Yes
IndigoNashGM, Guest Relations Manager at Hotel Indigo Nashville, responded to this review

Greetings RichBrown12 from the Hotel Indigo Nashville. Thank you so much for your most recent review. I completely understand the disappointment that we did not have our entertainment the morning you dined with us. I hope you were able to see and hear the fantastic entertainment that played in the evening. I am happy to hear that the rest of... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The front desk and bar staff were extremely friendly and attentive. Noel made our check-in process enjoyable! Everything was nicely decorated and very colorful. I was disappointed to find out that there was no refrigerator in the room, so I called the front desk to see if they had a fridge I could put my leftovers in, and, to my... More 

Was this review helpful? Yes 2
IndigoNashGM, Guest Relations Manager at Hotel Indigo Nashville, responded to this review

Greetings JamieG from the Hotel Indigo Nashville! Thank you for taking the time to give us your honest feedback regarding your experience with us. I am thrilled to hear your check in experience was amazing, along with your room. I am happy to hear we were able to accommodate your fridge request, if you should ever need to transfer your... More 

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