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Hilton Garden Inn Nashville/Vanderbilt

#17 of 152 Hotels in Nashville
Certificate of Excellence
GreenLeadersBronze level
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1715 Broadway Avenue, Nashville, TN 37203
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1 room 1 adult
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Hilton Garden Inn Nashville\/Vanderbilt
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1,038 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 2 days ago NEW

The staff in this hotel was consistently helpful and upbeat. I mean everyone, from housekeeping to wait staff to desk. I don't think I have had a better, more positive experience with hotel staff. The rooms were clean and comfortable.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 321charlottea
Erika H, Guest Services Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review

Dear 321charlottea, Thank you for taking a moment to give such great feedback about your recent stay with us here at the Hilton Garden Inn Nashville/Vanderbilt. Here at the hotel we do strive to provide legendary service to every single one of our guests, and I am happy to hear that this was case for you while you were here.... More 

Paducah, United States
3 of 5 stars Reviewed 2 days ago NEW

It was a little pricier than I would have liked, but the hotel service was excellent. $27 a day to park my car is too much on top of the the cost of the room. The streets around this hotel are very congested. One thing that is a plus is the hotel's complementary shuttle service for up to 2 miles... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James L S
Schenectady, United States
5 of 5 stars Reviewed 3 days ago NEW

We had a wonderful stay. The shuttle service was awesome. The driver always engaged us in conversation. The breakfast was very good. All the staff was friendly and polite. We valet parked the car and the Valet staff was quick and polite.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jean L
Erika H, Guest Services Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review

Dear Jean L, Thank you so much for taking the time to share your experience during your recent stay here at the Hilton Garden Inn. I am glad you had such a wonderful stay and got great use out of the shuttle service. The shuttle is very convenient and all of our drivers are wonderful members of our team. We... More 

McKinney, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent service and support as typical for an HGI property. I found the staff extremely helpful, friendly and professional. The HGI Vanderbilt is centrally located very close to the downtown Nashville area we were conducting business in. There were many smaller restaurants / bars close by that provided very tasty meals.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank R P
Erika H, Guest Services Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review

Dear R P, I would like to first thank you for taking a moment out of your day to share about your recent stay with us here at the Hilton Garden Inn Nashville/Vanderbilt. It is so great to hear that the staff took such great care you during your stay and were both friendly and profession. I am also glad... More 

Delaware
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Pros: valet parking, nice lobby, nice lobby bar/restaurant, friendly staff, free internet, free water bottles Cons: dated room, toilet leaked in my room, room had a musty smell (another guest also mentioned this), not impressed/comfortable with room Overall, it's a nice place to talk in the lobby/lounge but I wouldn't stay again until the rooms are overhauled - Aloft is... More 

Helpful?
Thank perogiman
Justin B, General Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review

Dear Perogiman, Thank you for taking the time to review our hotel. We value the opinion of our guests so that we can work to get better everyday. Thank you for you kind words about the lobby and staff. I am sorry that you had challenges with your room. I would love the opportunity to make it right. Please contact... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I returned to HGI Nashville for the second time for a wedding. The staff was so friendly and accommodating. Our room wasn't ready when we arrived before check in but they held our bags and called us about 30 minutes later to let us know the room was ready. The dining staff was especially wonderful! Servers Lisa,... More 

Helpful?
Thank Jennifer F
Erika H, Guest Services Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review

Dear Jennifer F, It was such pleasure to welcome you back to our property for the special occasion. I am so happy to hear that the staff took such great care of you all while you were with us, especially our servers Lisa and John. We cannot wait to welcome you back for another great stay the next time you're... More 

Nashville, United States
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed here many times. I have also used this facility for receptions, annually, for many years. Everything is always perfect and the staff are awesome. The rooms are great, the food is great. What more can I say?

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Betty W
Erika H, Guest Services Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review

Dear Betty W, I am so happy to hear that your most recent stay was just as enjoyable as the last. It is great to see that the staff and hotel were both up to the high standards we strive for here at the Hilton Garden Inn. We cannot wait to see you again the next time you are in... More 

Atlanta, GA, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

The young Front Desk staff at this hotel, including the new trainee was highly professional and made me feel as if my presence and business were appreciated. I would recommend this location to anyone seeking a comfortable and secure place to stay.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marvin L M
Erika H, Guest Services Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review

Dear Marvin L M, Thank you so much for taking the time to to express your feelings about our front desk staff. We like to make all our guests feel welcomed and apart of our Hilton Garden Inn family. I am so glad that the Front Desk staff exemplified just that. We look forward to welcoming you back and providing... More 

New Paltz, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel and its staff are exceptional, from actually having an allergy-free room ready and truly allergy-free to accommodating in so many ways during a snowstorm when the entire city was closed. Their complimentary wifi and complimentary transportation to and from the downtown area and other places within a few mile radius are terrific. And the entire staff was really... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Judy C
Erika H, Guest Services Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review

Dear Judy C, We appreciate you taking a moment to let us know about your recent stay with us during Winter Storm Jonas. I am glad we were able to provide you with a completely allergy-free room as requested, and you were able to make great use of the complimentary Wi-Fi and shuttle. I am also glad to hear that... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here 2 nights recently so that I could be close to work during the recent snow storm. Overall great hotel. Staff was helpful and pleasant. Food was good and room was clean. A friend, also, stayed in the room across the hall. She was pleased with her stay as well. The location is great. My only complaints are 1)... More 

Helpful?
Thank Karen D
Erika H, Guest Services Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review

Dear Karen D, I would first like to thank you for your dedication to your job, and putting other's needs ahead of your own despite the weather. Thank you for taking a moment to share your experience with us here at the Hilton Garden Inn and giving feedback to help us continually work on improving. I am glad to hear... More 

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