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Holiday Inn Express Nashville W-I40 / Whitebridge Road

#42 of 151 Hotels in Nashville
Certificate of Excellence
2.5 of 5
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5612 Lenox Avenue, Nashville, TN 37209
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Holiday Inn Express Nashville W-I40 / Whitebridge Road
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Ranked #42 of 151 Hotels in Nashville
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
Tammy M Greenwood, Arkansas
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130 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Greenwood, Arkansas
1 review
4 of 5 stars Reviewed yesterday NEW

We only spent one night, but it was a pleasant visit. The staff was friendly and welcoming, the hotel was clean and orderly, and the beds and pillows were very comfortable. They had an excellent breakfast selection and the coffee was good. it's conveniently located near the interstate and there are plenty of shops nearby to meet any need you... More 

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Level Contributor
5 reviews
5 of 5 stars Reviewed 3 days ago NEW

After driving 9 hours on 6-28-15 and making a wrong turn and getting to this hotel after 9:00 PM and my wife blaming me for the wrong turn the lady, Tataunis H. made my laugh and smile again that day. She was very helpful and cheerful and made me happy again. Monday my wife, daughter and myself went sight seeing... More 

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Nashville, Tennessee
Level Contributor
13 reviews
3 of 5 stars Reviewed 5 days ago NEW

I can honestly say this is the friendliest and most helpful staff ever!! From the front desk, to the maids, to the breakfast lady who keeps things running smoothly, everyone is so very friendly! It is an older hotel but kept clean, with a comfortable bed, and decent location to walk to places to eat. Breakfast is decent and will... More 

Was this review helpful? Yes
manager5612, Manager at Holiday Inn Express Nashville W-I40 / Whitebridge Road, responded to this review

Dear TLM64, On behalf of the Holiday inn Express/Nashville-West, we would like to thank you for your review of our property. We are glad that we were able to exceed your expectations. Thank you for making us a great hotel that guests love. We hope to see you again soon. More 

Plano, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The entire staff at this location was friendly and helpful. Crisiana, the front desk receptionist, helped us resolve a frustrating issue with our free internet. She was kind and made sure everything was finally resolved....and it was. The breakfast supervisor was friendly and helpful, and the maid staff was predictable and very cordial. The building itself was showing some age,... More 

Was this review helpful? Yes
manager5612, Manager at Holiday Inn Express Nashville W-I40 / Whitebridge Road, responded to this review

Dear Sharon D, On behalf of the Holiday Inn Express/Nashville-West, we would like to thank you for your review of our property. We are glad that Crissianna was able to exceed your expectations and that we were able to ensure guest satisfaction by resolving your internet issue. Thank you for allowing us a chance to show you why we are... More 

Louisville, Kentucky
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean, comfortable, decent breakfast and friendly staff. Although the location is on a fairly busy road, we did not experience a noise problem. Bed linens were super comfy and all the pillows were greatly appreciated.

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manager5612, Manager at Holiday Inn Express Nashville W-I40 / Whitebridge Road, responded to this review

Dear 9690304, On behalf of the Holiday Inn Express/Nashville-West, we would like to thank you for your review of our property. We are glad that we were able to exceed your expectations and look forward to your next visit. Thank you for choosing us. Have a great day. More 

Dawson Springs, Kentucky
2 reviews
4 of 5 stars Reviewed 2 weeks ago

My daughters and I stayed here while they attended a day camp at Vanderbilt the week preceding the big country western music festival. Pros: They let us check in early the morning we arrived and let me check out as late as possible on Friday even though they were preparing for the CMF fill up. The room was spotlessly clean... More 

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manager5612, Manager at Holiday Inn Express Nashville W-I40 / Whitebridge Road, responded to this review

Dear MarqW, On behalf of the Holiday Inn Express/Nashville-West, we would like to thank you for your review of our property. We are glad that we were able to exceed your expectations in the areas of service, breakfast, staff, and location. We also thank you for your suggestion in regards to the painting. We value you your opinion and we... More 

Aiken, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 26, 2015

We were told 4 miles from town, more like 15 miles. No service picked up where we were, had to drive. We scheduled 3 nights, cancelled after two, went to the one by holiday inn by Opryland, totally opposite. First one, horrible breakfast, 2nd one, good, NOT great. The thing that bothers me the most: I could have stayed at... More 

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manager5612, Manager at Holiday Inn Express Nashville W-I40 / Whitebridge Road, responded to this review

Dear Geriwelch, On behalf of the Holiday Inn Express/Nashville-West, we would like to thank you for your candid review of our property. We do apologize if we did not meet your expectations and can ensure you that we are approximately five miles from downtown and that we do have taxi services that we use. Our staff would have been more... More 

Murray
Level Contributor
8 reviews
6 hotel reviews
4 of 5 stars Reviewed May 19, 2015

The staff was very welcoming and helpful, especially Jennifer and Chrissy at the main desk. Our room was rather cramped, but very clean and comfortable. Breakfast was ample and tasty, with plenty of variation in both hot and cold choices. Good coffee. My husband used the fitness room while I took a walk around the property. These options were most... More 

Was this review helpful? Yes
manager5612, Manager at Holiday Inn Express Nashville W-I40 / Whitebridge Road, responded to this review

Dear Katherine C, On behalf of the Holiday Inn Express/Nashville-West, we would like to thank you for your review of our property. We are glad that we were able to meet your expectations. In addition, while there may have not been discounted rates available during your stay, we advise you that on your next stay to us, feel free to... More 

Richmond, Virginia
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 19, 2015

My employer booked me at this Holiday Inn Express for an extended trip to Nashville. I was very pleased to find that the hotel offers a generous self-serve free breakfast. Eggs, sausage, biscuits, apples, and even warm cinnamon rolls are available and all very tasty! The rooms are clean, spacious and look like they were recently renovated. Pillows provided are... More 

Was this review helpful? Yes
manager5612, Manager at Holiday Inn Express Nashville W-I40 / Whitebridge Road, responded to this review

Dear Rory F, On behalf of the Holiday Inn Express/Nashville-West, we would like to thank you for your review of our property. We are glad that you chose us as your lodging choice and that our breakfast, cleanliness, and overall services exceeded your expectations. We hope that you will choose us again in the future. Have a great day. More 

Austin, TX
Level Contributor
75 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed May 18, 2015

This hotel meets and exceeds the standard for this brand. 1) Bed - new beauty rest type beds instastalled recently. Mattresses completely encased in protective covering. White linens protect white blanket. Four pillows per bed. Fridge and microwave in room. Small flat screen tv. Furnishings and carpeting completely updated. Excellent remodel. Other hotels should take a lesson from this one... More 

Was this review helpful? Yes
manager5612, Manager at Holiday Inn Express Nashville W-I40 / Whitebridge Road, responded to this review

Dear Living&learnin, On behalf of the Holiday Inn Express/Nashville-West, we would like to thank you for your candid review of our property. We are glad that you took the time to give us your honest feedback on the areas that we are excelling in and what we can improve on. We are also glad that you chose us and that... More 

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