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DoubleTree by Hilton Nashville-Downtown

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315 4th Avenue North, Nashville, TN 37219-1693
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DoubleTree by Hilton Nashville-Downtown
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1,485 Reviews from our TripAdvisor Community

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Sumter, South Carolina
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

The staff was incredible. The lobby was an excellent place to chill out. Plenty of places to charge up your phone. Live entertainment in the bar. I was very happy with my room and with room service. Highly recommend this hotel. Within walking distance to everything.

Helpful?
Thank Michael M
Melbourne, Australia
Level Contributor
7 reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at the DoubleTree in Nashville in mid January, and the location is great. Staff at front desk were also fabulous, but that is where it ends. Housekeeping missed our room twice (in a 5 night stay), and when they did come, it was very late in the day, whilst we were trying to get ready for dinner. Staff... More 

Helpful?
Thank desilsa
Ancaster
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was my first time in Nashville - if you like music, bbq, big breakfasts, whiskey, sweet wine, sports or any combination of them, it's worth a visit. Restaurants start playing live music at 11 am, even in the airport! At the hotel, the staff are friendly. The restaurant has live music (of course!). Two breakfast options - big buffet... More 

Helpful?
Thank Lisa E
josh U, Assistant Front Office Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review

Dear Lisa E, It is our pleasure to have you as our guests at the DoubleTree by Hilton Nashville Downtown and we take pride in providing our guests with the best possible service. We just wanted to say thanks for the great comments. We always strive to make our guest stay exceptional! We are glad we made your first trip... More 

Raleigh, North Carolina
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I attended a conference recently in Nashville and stayed at the DoubleTree. The check in and check out process were very easy, and there was no hassle when I pointed out an error on the bill. The staff was helpful and the room was clean. Very convenient!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Polly B
Shallonda B, Assistant Front Office Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review

Dear Polly B, It is our pleasure to have you as our guests at the DoubleTree by Hilton Nashville Downtown and we take pride in providing our guests with the best possible service. We just wanted to say thanks for the great comments. We always strive to make our guest stay exceptional! We look forward to being your home away... More 

Milwaukee, Wisconsin, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

We held a conference for 50 participants. We were very happy with the facility and food. There were a lot of details leading up to the two day conference that required support. The sales department came through. There was a bad snow storm right before the conference and they worked with us on our minimums in light of a few... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Deborah A
josh U, Assistant Front Office Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review

Dear Deborah, Thank you for taking the time to write a review of your recent visit. We appreciate your kind words and I will certainly pass them along to everyone on the team. Exceeding our guests’ expectations is our number one goal! We look forward to being your home away from home when your travels bring you to Nashville. More 

ashland city, United States
1 review
5 of 5 stars Reviewed 1 week ago

Would recommend this hotel, loved the restaurant great food & reasonable priced, extremely friendly staff. Nice rooms. Great indoor pool. Would recommend hotel to anyone wanting to stay in downtown Nashville.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Deana H
Shallonda B, Assistant Front Office Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review

Dear Deana H, Thank you for taking the time to write a review of your recent visit. We appreciate your kind words and I will certainly pass them along to everyone on the team. Exceeding our guests’ expectations is our number one goal! We look forward to being your home away from home when your travels bring you to Nashville.... More 

Bowling Green, Kentucky
Level Contributor
92 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Doubletree always gives you a very yummy cookie. Because my daughter has gluten allergy, they gave her a coupon for Starbucks. Enjoyed the breakfast buffet. They even had fresh-squeezed orange juice. It was a bit expense however. I want to say that one of their employees was exceptional. Thank you Brenda. We booked this through Priceline Express Deals. It was... More 

Helpful?
Thank Blake H
Shallonda B, Assistant Front Office Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review

Dear Blake H, Thank you for taking the time to write a review of your recent visit. We appreciate your kind words and I will certainly pass them along to everyone on the team. Exceeding our guests’ expectations is our number one goal! We look forward to being your home away from home when your travels bring you to Nashville.... More 

Norton, Virginia
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is nice and very close to downtown Nashville. I was severely disappointed at the service received that this hotel. There are a lot of hidden charges or just straight up lies. The problems started before check-in. Valet parking is $30 or self-parking a block and a half away is $20 for 24 hours. We were going to self... More 

Helpful?
Thank asidoti
Miri L, on behalf of the staff at DoubleTree by Hilton Nashville-Downtown, responded to this review

Dear asidoti, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service with the valet at check out. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

This place was filthy . Our first room was damp with mold with broken air conditioning . We were assured that all the rooms were like this . After demanding they changed us to another filthy room. Managers were not helpful. Were still waiting for a credit despite emailing corporate. Was not happy with customer service at all

Helpful?
Thank Justine A
Shallonda B, Assistant Front Office Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review

Dear Justine A, Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn’t up to our usual high standards. We’ve addressed the problems you mentioned with the Housekeeping department. We will be working with our maintenance team to repair the broken air conditioning. Thank you for alerting us to this... More 

Manchester
Level Contributor
511 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
3 of 5 stars Reviewed 2 weeks ago

To be frank this hotel was a disappointment, but it wasn't all bad. The concierge, front desk staff and Mike in the bar were all excellent. The location is great and the pool area was clean and welcoming. Our room however was disappointing. It was very damp, the condensation ran off the walls and soaked the carpet. The paint on... More 

Helpful?
Thank Howellsey
josh U, Assistant Front Office Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review

Dear howellsey, I would like to thank you for taking the time out to write a review of your recent visit. We are very sorry to hear that you had issues during your recent stay. We strive to always "Make it Right" with our guest and we obviously fell short. I have forwarded your comments to the Director of Engineering... More 

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