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All 149 Nashville hotels

Extended Stay America - Nashville - Airport

2.0 of 5 Hotel   |   2525 Elm Hill Pike, Nashville, TN 37214
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Ranked #131 of 149 Hotels in Nashville
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57 reviews from our community

Traveler rating
    3
    10
    5
    9
    30
See reviews for
12
11
8
14
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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1 review
1 of 5 stars Reviewed 1 week ago

I was checked into a room that had not been serviced from that last customer and rechecked into another room that was not much better. The rooms are dirty from poor cleaning and neglect. There is an obvious sign of criminal activity on this property as well. I have pictures, but did not see the option to add to this... More

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1 review
1 of 5 stars Reviewed 3 weeks ago

Woke up in the middle of the night to use the restroom. I turned on the light and saw over 20 roaches running around on the floor. Needless, to say I could not go back to sleep !! Phone did not work and the sheetrock was hanging from the ceiling. Trash outside smelled very bad !! I do not understand... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the room conditions and pest issues is truly unacceptable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be conducting more thorough inspections of our rooms moving forward and making the repairs necessary to ensure... More

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

NEVER STAY HERE!!! INFESTED!!! I had checked into this hotel and we get into the room and while opening the curtains to the window, there were 3 live cockroaches, needless to say it was gross, I called the front desk two times to get ahold of someone, finally a guy answered me and assigned me another room. After starting to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

We read your comments about your stay with us and would like to take a moment to personally respond. The conditions you described are unacceptable, and we sincerely apologize for your experience. Your comments were reviewed by our staff, and we will take the necessary corrective actions to make sure your experience is not repeated. We appreciate your feedback, as... More

Tempe, Arizona
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 2, 2014 via mobile

Room was dirty, in need of entensive repairs from water damage and children drawing on walls. Internet was slow as all day. Selection of food for the breakfast was average. Pounding all night as if renovating the hotel until at least 10pm. Outside the hotel smelt like cat urine. I wouldn't stay here again .

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

We strive to provide guests with all the comforts of home, so I am disappointed to read that your room was dirty and that the condition and amenities of our hotel did not meet your expectations. I will be working with my maintenance engineer to bring our rooms up to standard. As well, I have scheduled a call with our... More

Winston Salem, North Carolina
Contributor
15 reviews 15 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed August 24, 2014 via mobile

Had reserve a King Studio with FULL KITCHEN! Put us in Queen told then I was to have KING-even called 90 minutes before arrival and was told our King room was ready whenever we arrived! Called office from Queen room they said they had ONLY ONE KING left and they were cleaning it now but since WE were there FIRST... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness issues and condition of your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be reviewing our cleanliness and inspection standards to ensure that your experience is not repeated. As... More

Sterling Heights, Michigan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 10, 2014

This was the dirtiest place I have ever stayed. The floors made you feet black and after showering we wiped the floor and I have never seen a floor that dirty. It turned the towel black. Room smelled, electricity issuses,bugs. No amenities in the room at all.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Your review for our hotel was recently brought to our attention. We are sorry to hear that we failed to meet your expectations. In response to your feedback, we have begun coaching our staff on the importance of cleanliness, as well as, continued communication with our guests so we may address any concerns right away. We also want to apologize... More

Palm Harobr, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 26, 2014

Checked in for one night as I was in town for a drum and bugle corps competition at Vanderbilt. The hotel is fairly close to the airport, and there is easy access to I-40 to get wherever you need to go. Within a mile there are grocery stores, drug stores and numerous restaurants, so the location is great. The room... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Shawn - I appreciate you taking the time to write such a nice review. I am glad to read that you were pleased with your stay and our staff as well as the great location. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in... More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 18, 2014

Started off with the front desk clerk Steve saying can I help you. Yes I want to check in. You'll have I wait 20 mins for our computer to come back up. No sorry or anything just went back to what he was doing. We came back and he was much nicer and apologized for the computer not being ready.... More

Was this review helpful? Yes 1
Pensacola, Florida
1 review
4 of 5 stars Reviewed July 12, 2014

I went to check in after a long drive and was told I didn't have a reservation. After talking with customer relations they found out it had been mis-booked for the month before. The staff went out of their way to correct this and ended up turning what could have been a bad experience into a very positive one. Thank... More

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Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 11, 2014

I am extremely happy that I ignored the previous reviews & booked here. Our room was at the 2525 Elm Hill Pike location, room 212. The room was spotless, no bugs, no issues. The furniture did have some scratches but come on that's expected due to use. When we were in our room I never heard a sound from any... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Thank you so much for posting such a wonderful review of our hotel. I'm glad that we were able to provide you with a clean, quiet room at an affordable rate. As well, it's great to hear that you enjoyed your fully equipped kitchen during your stay with us. Thank you for choosing Extended Stay America. We hope to see... More

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Additional Information about Extended Stay America - Nashville - Airport

Address: 2525 Elm Hill Pike, Nashville, TN 37214
Phone Number:
Location: United States > Tennessee > Nashville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Nashville - Airport 2*
Number of rooms: 114
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Also Known As:
Extended Stay America Nashville

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