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All 150 Nashville hotels

Extended Stay America - Nashville - Airport

2.0 of 5 Hotel   |   2525 Elm Hill Pike, Nashville, TN 37214
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27%
Ranked #128 of 150 hotels in Nashville
  • Overview
  • Reviews (51)
  • Photos (42)
  • Amenities
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  • Room tips (16)
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51 people have reviewed this hotel

Traveler rating
    3
    10
    5
    9
    24
See reviews for
11
11
8
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Palm Harobr, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Checked in for one night as I was in town for a drum and bugle corps competition at Vanderbilt. The hotel is fairly close to the airport, and there is easy access to I-40 to get wherever you need to go. Within a mile there are grocery stores, drug stores and numerous restaurants, so the location is great. The room... More

Was this review helpful? Yes
Chicago, Illinois
1 review
1 of 5 stars Reviewed 1 week ago

Started off with the front desk clerk Steve saying can I help you. Yes I want to check in. You'll have I wait 20 mins for our computer to come back up. No sorry or anything just went back to what he was doing. We came back and he was much nicer and apologized for the computer not being ready.... More

Was this review helpful? Yes
Pensacola, Florida
1 review
4 of 5 stars Reviewed 2 weeks ago

I went to check in after a long drive and was told I didn't have a reservation. After talking with customer relations they found out it had been mis-booked for the month before. The staff went out of their way to correct this and ended up turning what could have been a bad experience into a very positive one. Thank... More

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Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed May 11, 2014

I am extremely happy that I ignored the previous reviews & booked here. Our room was at the 2525 Elm Hill Pike location, room 212. The room was spotless, no bugs, no issues. The furniture did have some scratches but come on that's expected due to use. When we were in our room I never heard a sound from any... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Thank you so much for posting such a wonderful review of our hotel. I'm glad that we were able to provide you with a clean, quiet room at an affordable rate. As well, it's great to hear that you enjoyed your fully equipped kitchen during your stay with us. Thank you for choosing Extended Stay America. We hope to see... More

Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed May 9, 2014

I am extremely happy that I ignored the previous reviews & booked here. Our room was at the 2525 Elm Hill Pike location, room 212. The room was spotless, no bugs, no issues. The furniture did have some scratches but come on that's expected due to use. When we were in our room I never heard a sound from any... More

Was this review helpful? Yes
Nashville, Tennessee
1 review
2 of 5 stars Reviewed April 23, 2014

this is a worst hotel, the manager vicki, is rude an has no customer service what so ever, i went in there to ask a question about something cause i am staying there with my family, an she came out of the back with her shirt unbutton, an pretty much showing off what she had, cause my question was in... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Nashville - Airport, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our sincerest apologies for the maintenance issues and the level of cleanliness in your room. As well, I’m sorry to hear that our level of customer service did not meet your expectations. In response to your feedback, I will meet with the staff to review... More

Memphis, Tennessee
1 review
1 of 5 stars Reviewed March 31, 2014 via mobile

On arrival the hotel appeared to be nice but once I went in my room OMG!!! THE ROOM SMELLED AWFUL...The Bed lines and blanket were dirty! It appeared the sheet had not been changed! The bathroom was not clean! The window drapes was dirty!!! The carpet was filthy!!! The room was run down!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Your review for our hotel was recently brought to my attention. I apologize that the cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us... More

Cullman, Alabama
1 review
2 of 5 stars Reviewed March 26, 2014

My husband and I stayed here on a Saturday night. We were woke up at 2:30 a.m. due to the partying in the room next door. I called the front desk twice, and the man working there insisted no one was staying in that room. So I went to the front desk and the police happened to be there. Why... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Nashville - Airport, responded to this review

Thank you for sharing your experience. I sincerely apologize for the noise levels you experienced during your stay with us. I will meet with the entire staff to review our guest protocol so that this issue does not affect future guests. If you would like to discuss this further, please feel free to contact me at, hgl@extendedstay.com. Again, thanks for... More

nashville
1 review
4 of 5 stars Reviewed February 23, 2014 via mobile

It was nice hotel would tell anybody to go to that hotel service was ok just didn't tell us it was elevators in the hotel.and didn't tell us about the the stay we had to ask questions. But the overall stay was nice the staff was very nice and friendly.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Hannah - I want to thank you for taking the time to post a review of your stay. It’s great to hear that you found our staff to be friendly during your visit. We look forward to seeing you in the future, should your travels bring you back to our area. More

Senior Contributor
32 reviews 32 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed December 29, 2013

My husband and I were traveling home after a holiday week visiting friends and family, and we needed to stop over in Nashville for the night. We booked a room online (while on the road), and when we arrived, the hotel clerk, Donte, was very pleasant. We got our room, opened the door, and realized that the last hotel guest... More

Was this review helpful? Yes
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Additional Information about Extended Stay America - Nashville - Airport

Address: 2525 Elm Hill Pike, Nashville, TN 37214
Phone Number:
Location: United States > Tennessee > Nashville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Nashville - Airport 2*
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Also Known As:
Extended Stay America Nashville

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Amenities

Free Parking Kitchenette Wheelchair access
Hotel Class
Number of rooms
114

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