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Extended Stay America - Nashville - Airport

2.0 of 5
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2525 Elm Hill Pike, Nashville, TN 37214
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Extended Stay America - Nashville - Airport
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Ranked #135 of 151 Hotels in Nashville
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60 reviews from our community

Traveler rating
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    5
    10
    31
See reviews for
13
12
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15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Little Rock, Arkansas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I was in the process of moving to Nashville, but did not have time to explore apartments and housing, so I chose to go with ESA's long-term room. I initially set up for 60 days, with the option to renew for as long as I wanted. I was assigned this property by the national reservation CSR, so I had no... More 

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Old Hickory, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

Stayed at this Hotel for 3 months. Nice room, internet, bed. We had a problem w/disrespectful neighbors,handled immediately.checked out early, given a complete refund. Thanks guys for putting up w/us.

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Godfrey, Illinois
1 review
1 of 5 stars Reviewed 4 weeks ago

I reserved 2 rooms in February 2015. When we arrived around 8PM, after a long day of traveling and sight seeing, we just wanted to cook a simple meal and relax, but our rooms were not equipped with ANY of the amenities promised on the website. No coffee pot, silverware, pots, pans, etc. We had to go down to the... More 

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Manager_11525, Owner at Extended Stay America - Nashville - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the accommodations provided failed to meet your expectations and our standards. I met with the staff, and we will take the necessary corrective action to ensure... More 

1 review
1 of 5 stars Reviewed November 15, 2014

I was checked into a room that had not been serviced from that last customer and rechecked into another room that was not much better. The rooms are dirty from poor cleaning and neglect. There is an obvious sign of criminal activity on this property as well. I have pictures, but did not see the option to add to this... More 

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1 review
1 of 5 stars Reviewed October 29, 2014

Woke up in the middle of the night to use the restroom. I turned on the light and saw over 20 roaches running around on the floor. Needless, to say I could not go back to sleep !! Phone did not work and the sheetrock was hanging from the ceiling. Trash outside smelled very bad !! I do not understand... More 

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Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the room conditions and pest issues is truly unacceptable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be conducting more thorough inspections of our rooms moving forward and making the repairs necessary to ensure... More 

1 review
1 of 5 stars Reviewed October 24, 2014

NEVER STAY HERE!!! INFESTED!!! I had checked into this hotel and we get into the room and while opening the curtains to the window, there were 3 live cockroaches, needless to say it was gross, I called the front desk two times to get ahold of someone, finally a guy answered me and assigned me another room. After starting to... More 

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Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

We read your comments about your stay with us and would like to take a moment to personally respond. The conditions you described are unacceptable, and we sincerely apologize for your experience. Your comments were reviewed by our staff, and we will take the necessary corrective actions to make sure your experience is not repeated. We appreciate your feedback, as... More 

Tempe, Arizona
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 2, 2014

Room was dirty, in need of entensive repairs from water damage and children drawing on walls. Internet was slow as all day. Selection of food for the breakfast was average. Pounding all night as if renovating the hotel until at least 10pm. Outside the hotel smelt like cat urine. I wouldn't stay here again .

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

We strive to provide guests with all the comforts of home, so I am disappointed to read that your room was dirty and that the condition and amenities of our hotel did not meet your expectations. I will be working with my maintenance engineer to bring our rooms up to standard. As well, I have scheduled a call with our... More 

Winston Salem, North Carolina
Contributor
15 reviews 15 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 24, 2014

Had reserve a King Studio with FULL KITCHEN! Put us in Queen told then I was to have KING-even called 90 minutes before arrival and was told our King room was ready whenever we arrived! Called office from Queen room they said they had ONLY ONE KING left and they were cleaning it now but since WE were there FIRST... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness issues and condition of your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be reviewing our cleanliness and inspection standards to ensure that your experience is not repeated. As... More 

Sterling Heights, Michigan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 10, 2014

This was the dirtiest place I have ever stayed. The floors made you feet black and after showering we wiped the floor and I have never seen a floor that dirty. It turned the towel black. Room smelled, electricity issuses,bugs. No amenities in the room at all.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Your review for our hotel was recently brought to our attention. We are sorry to hear that we failed to meet your expectations. In response to your feedback, we have begun coaching our staff on the importance of cleanliness, as well as, continued communication with our guests so we may address any concerns right away. We also want to apologize... More 

Palm Harobr, United States
Contributor
17 reviews 17 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 26, 2014

Checked in for one night as I was in town for a drum and bugle corps competition at Vanderbilt. The hotel is fairly close to the airport, and there is easy access to I-40 to get wherever you need to go. Within a mile there are grocery stores, drug stores and numerous restaurants, so the location is great. The room... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Shawn - I appreciate you taking the time to write such a nice review. I am glad to read that you were pleased with your stay and our staff as well as the great location. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in... More 

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