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All 150 Nashville hotels

Extended Stay America - Nashville - Airport

2.0 of 5 Hotel   |   2525 Elm Hill Pike, Nashville, TN 37214
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Extended Stay America - Nashville - Airport
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22%
Ranked #138 of 150 hotels in Nashville
  • Reviews (45)
  • Photos (34)
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  • Amenities
  • Room tips (14)
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45 people have reviewed this hotel

Traveler rating
    1
    8
    5
    8
    23
See reviews for
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12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
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English first
Memphis, Tennessee
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

On arrival the hotel appeared to be nice but once I went in my room OMG!!! THE ROOM SMELLED AWFUL...The Bed lines and blanket were dirty! It appeared the sheet had not been changed! The bathroom was not clean! The window drapes was dirty!!! The carpet was filthy!!! The room was run down!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Your review for our hotel was recently brought to my attention. I apologize that the cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us... More

Cullman, Alabama
1 review
2 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here on a Saturday night. We were woke up at 2:30 a.m. due to the partying in the room next door. I called the front desk twice, and the man working there insisted no one was staying in that room. So I went to the front desk and the police happened to be there. Why... More

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Manager_11525, Manager at Extended Stay America - Nashville - Airport, responded to this review

Thank you for sharing your experience. I sincerely apologize for the noise levels you experienced during your stay with us. I will meet with the entire staff to review our guest protocol so that this issue does not affect future guests. If you would like to discuss this further, please feel free to contact me at, hgl@extendedstay.com. Again, thanks for... More

nashville
1 review
4 of 5 stars Reviewed February 23, 2014 via mobile

It was nice hotel would tell anybody to go to that hotel service was ok just didn't tell us it was elevators in the hotel.and didn't tell us about the the stay we had to ask questions. But the overall stay was nice the staff was very nice and friendly.

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Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Hannah - I want to thank you for taking the time to post a review of your stay. It’s great to hear that you found our staff to be friendly during your visit. We look forward to seeing you in the future, should your travels bring you back to our area. More

Senior Contributor
26 reviews 26 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 29, 2013

My husband and I were traveling home after a holiday week visiting friends and family, and we needed to stop over in Nashville for the night. We booked a room online (while on the road), and when we arrived, the hotel clerk, Donte, was very pleasant. We got our room, opened the door, and realized that the last hotel guest... More

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Southside, Tennessee
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 25, 2013

Very dirty unprofessional staff did not appear to really care if you enjoyed your stay or not. Just a job to them. Internet did not work. The air conditioner kept changing to heat in the middle of the night. The floors and counters had not been cleaned in a very long time. The coffee pot leaked and made a huge... More

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Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the condition of your room and lack of assistance from our staff is truly regrettable. We are very sorry for your experience. In response to your feedback, our housekeeping staff is deep cleaning your room and will work on improving their cleaning procedures moving forward. As... More

Kentucky
Top Contributor
69 reviews 69 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 14, 2013

I booked this hotel on Hotwire and it's got to be the cheapest hotel I've ever stayed at. The staff was friendly and helpful. The room was clean and perfectly acceptable for the price. It is minutes from the airport and fine for a one night stay while traveling. My top 2 requirements for a room where met, great a/c... More

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Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

The staff and I read your comments about your stay with us. I am extremely happy to read your remarks about your recent stay. Your feedback is very important to us, so thank you for sharing. I discussed your comments with the team, and we are ecstatic that we were able to accommodate you during your stay in Nashville. I... More

Tualatin, Oregon, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 2, 2013

Internet didn't work, bathroom was missing a towel bar and had spots of mold in ceiling. Carpet was very dirty and worn. When checking in the staff showed 0 personality or concern. Was close to the airport

Was this review helpful? Yes 2
Dubai, United Arab Emirates
Contributor
17 reviews 17 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 1, 2013 via mobile

Location is very near to the airport. 15 mins away, the same to go to down town. I stayed for 2 nights, last day I woke up early morning and there's no internet access. I ask help from the reception but he only gave me a number for me to call and donut on my own. Service need to improve... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Thank you for your recent review of your stay. Please accept our most sincere apologies for the issues with the internet. In response to your feedback, we have had our internet provider inspect our system and made some adjustments to the system. Also, I am sorry to hear that our staff did not provide service to your expectations. Providing a... More

Plano, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 4, 2013

I have used Extended stay hotels for years now but my stay at the airport location was a very bad experience this summer June, July and August. This location had trouble with the internet service for weeks, the AC wasn't working properly and made loud noises, the carpet was horrible I had to shampoo myself, Roach & spider problems, furniture... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Nashville - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you experienced pest, Wi-Fi issues and that some of the staff were not trained to company standards . In response to your feedback, I we are in the process of upgrading the internet and our pest control company has taken... More

Italy
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed August 27, 2013

Update 27 August 2013: I contacted Agoda/Priceline for the refund promised by the manager Tamara. The hotel replied that they are willing to refund only the 2nd night ( I checked out – or better: I fled from that shack after the 1st night ). After prospecting legal action and making this experience widely known on the internt, Agoda must... More

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Additional Information about Extended Stay America - Nashville - Airport

Also Known As:
Extended Stay America Nashville
Address: 2525 Elm Hill Pike, Nashville, TN 37214
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #138 of 150 hotels in Nashville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Nashville - Airport 2*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Extended Stay, Booking.com, Travelocity, Tingo, TripOnline SA, Expedia, Hotels.com, Agoda, Venere and Otel so you can book your Extended Stay America - Nashville - Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

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Amenities

Free Parking Kitchenette Wheelchair access
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Number of rooms
114

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