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Extended Stay America - Nashville - Airport

2.0 of 5
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2525 Elm Hill Pike, Nashville, TN 37214
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Extended Stay America - Nashville - Airport
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65 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Providence, Rhode Island
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I've stayed at many Extended stays; but this one cut the mustard! First it's under renovations; you would think since I was staying for almost 2 weeks that I would have gotten one and not the trashed one. Second, the room was beat to hell with a Dresser that had one drawer broken and falling to pieces. Third, the towels... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

The feedback provided in your review is much appreciated. I was disheartened to read about the cleanliness issues you experienced. Please accept our apologies. Please know that guest safety is our first priority, and I will be taking steps to ensure that each guest has a comfortable stay. Additionally, I met with the staff, and we will be implementing deep... More 

Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 9, 2015

Rundown accommodations, rooms smell like mold, smoke hole in linen, dirty comforter that needs washing, front desk employee that don't care. This is nothing but a rundown old motel. They are currently doing some renovations on the exterior but people do not sleep outside. No amount of exterior attraction will fix their internal problems. There is no airport shuttle and... More 

Was this review helpful? Yes 2

Travelers are raving about these Nashville hotels

Minneapolis
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed April 20, 2015

I was called into a convention at the last minute and everything downtown was booked - this was literally the last hotel room left in the city. The location is OK - about a 10-12 minute drive from downtown, but there is nothing around it in terms of groceries or restaurants. However, there are two other ESAs within a 4... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your recent stay was unsatisfactory. Regarding housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for... More 

Cordova, Tennessee
1 review
1 of 5 stars Reviewed April 15, 2015

Myself and five coworkers booked six rooms for four nights. Our adventure began when we arrived at 2:00 in the afternoon and were told we could not check-in for another hour because housekeeping was still preparing the rooms. There is no lobby to speak of and no restaurants near by, so we waited in the parking lot. During that time... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to provide you with an experience that matched our company’s high standards. I discussed your comments with the team, and we are committed to taking steps to... More 

CA
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 13, 2015

I booked my two construction workers for two nights at this property and their experience was HORRIBLE! The room smelled, beds too small/short for men, bathroom had did not have a vent. When they asked for another room, desk gave them a key to another room to view and when they opened door there was someone occupying the room. DO... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that our rooms were not up to standard upon check-in. As this hotel’s manager, I can assure you that I have discussed this with my staff and we are making changes to ensure your experience is not repeated.... More 

Little Rock, Arkansas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed March 28, 2015

I was in the process of moving to Nashville, but did not have time to explore apartments and housing, so I chose to go with ESA's long-term room. I initially set up for 60 days, with the option to renew for as long as I wanted. I was assigned this property by the national reservation CSR, so I had no... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the room condition is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be sure to take appropriate steps with our housekeeping and maintenance staff to make sure your experience... More 

Old Hickory, Tennessee
1 review
5 of 5 stars Reviewed March 19, 2015

Stayed at this Hotel for 3 months. Nice room, internet, bed. We had a problem w/disrespectful neighbors,handled immediately.checked out early, given a complete refund. Thanks guys for putting up w/us.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. The staff and I are delighted that we were able to provide you with a temporary home away from home. We apologize that you experienced guest disturbances during your stay, but are happy to hear that our staff was able to quickly resolve the problem.... More 

Godfrey, Illinois
1 review
1 of 5 stars Reviewed March 1, 2015

I reserved 2 rooms in February 2015. When we arrived around 8PM, after a long day of traveling and sight seeing, we just wanted to cook a simple meal and relax, but our rooms were not equipped with ANY of the amenities promised on the website. No coffee pot, silverware, pots, pans, etc. We had to go down to the... More 

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Nashville - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the accommodations provided failed to meet your expectations and our standards. I met with the staff, and we will take the necessary corrective action to ensure... More 

1 review
1 of 5 stars Reviewed November 15, 2014

I was checked into a room that had not been serviced from that last customer and rechecked into another room that was not much better. The rooms are dirty from poor cleaning and neglect. There is an obvious sign of criminal activity on this property as well. I have pictures, but did not see the option to add to this... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed October 29, 2014

Woke up in the middle of the night to use the restroom. I turned on the light and saw over 20 roaches running around on the floor. Needless, to say I could not go back to sleep !! Phone did not work and the sheetrock was hanging from the ceiling. Trash outside smelled very bad !! I do not understand... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the room conditions and pest issues is truly unacceptable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be conducting more thorough inspections of our rooms moving forward and making the repairs necessary to ensure... More 

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