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All 150 Nashville hotels

Extended Stay America - Nashville - Airport - Elm Hill Pike

2.0 of 5 Hotel   |   2511 Elm Hill Pike, Nashville, TN 37214 (Formerly Studio Plus Deluxe Studios - Nashville - Airport)
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Extended Stay America - Nashville - Airport - Elm Hill Pike
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Ranked #131 of 150 hotels in Nashville
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37 people have reviewed this hotel

Traveler rating
    5
    8
    2
    4
    18
See reviews for
7
5
6
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
Omaha, Nebraska
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed yesterday NEW

First off, I'm an Extended Stay fan. Their properties are usually safe, clean, good values. Well, this was anything but that. Not sure where to start, but the hallway to our room reeked of weed. Next, the room itself smelled of smoke. Even more, the bed was disgusting. Cigarette burns in the sheets, bed bugs, and the sheets themselves were... More

Was this review helpful? Yes
Ann Arbor, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

As soon as we opened the door to the room, we could smell it. More than musty, it smelled dirty. The door to the bathroom didn't open all the way, it caught on the uneven floor. The towel bar for the bathroom was laying on the floor OUTSIDE the bathroom. I tried to call the front desk as the internet... More

Was this review helpful? Yes
Nashville, Tennessee
1 review
1 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed here last week and really enjoyed our room. Karen was great with customer service, very accommodating. So we were quick to refer our family members here this week from Alabama and even Australia. While they were out of the room for a bit, they came back to find their baggage and personal items were not... More

Was this review helpful? Yes
Gallatin, Tennessee
1 review
1 of 5 stars Reviewed February 19, 2014

I went to check in and asked to see the room first, after seeing the office furniture I had already made my mind up. The desk clerk took me back to the room and when she opened the door a roach was climbing up the wall..."nuff said" She was very nice about refunding my deposit.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

Thank you for your recent review of your stay. I am glad that our staff attended to your needs properly, but am very sorry for the level of cleanliness in your room. As this hotel's manager, I can assure you that we have addressed this situation and are working to ensure it is not a problem moving forward. The staff... More

Nashville, Tennessee
1 review
2 of 5 stars Reviewed January 14, 2014

The non-smoking rooms smell like ashtrays and had cigarette burns everywhere to include the bedspreads. The room was filthy. The once a week room service did not happen, had to complain every week to get the room cleaned. Obvious hub for drug activity in the community. Spend more money and go somewhere else. I would never stay here again. The... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

Tom - I appreciate you taking the time to write a review of your experience with us. I am very sorry that your non-smoking room had a smoke odor and that your room was not cleaned when scheduled. In response, our housekeeping staff is working to eliminate the odor and ensure that the cleaning service schedule is being monitored more... More

Senior Contributor
37 reviews 37 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed November 17, 2013

Where do I start..... Dirty room, dirty bathroom. Stained carpets. The lobby looked like it was decorated with yard sale furniture. Heat/air didn't work. Hair on towels. Plain cream colored walls. No pictures, wallpaper or any decoration at all. It was very quiet which was a good thing. I left without showering. I will sleep in my truck before I... More

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Port St Lucie, Fl
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 14, 2013

I feel bad that the staff members have to work in this hotel. They're some of the nicest people. The hotel smells rotten. There are at least 100 cigarette burn marks on every counter in our non-smoking room. No toilet paper. No soap. No shampoo. 1 thin sheet and 1 thin blanket. It's 25 degrees outside. No soda vending machine.... More

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Troy, Alabama, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 7, 2013

My brother and I had 2 rooms, a smoking and a non-smoking. They both had a horrible smell that was completely unbearable. Even though my brother is not a smoker, we had to hang out in the smoking room because, as bad as it was, it helped mask the repulsive smell in his non-smoking room. When we got home from... More

Was this review helpful? Yes 1
Southeast
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 27, 2013

Here is a summary of my experience. Dark entrance, could not find lobby for check in, finally saw people standing around half way down one side of the building so I found the pitiful office, Jasmine was friendly enough, took in the dirty exterior walls on my way to my room. When I got in the room, this is what... More

Was this review helpful? Yes 5
Ashburn, Virginia
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 20, 2013

Kudos to Priceline for getting me a refund. That is the last good thing I have to say about this hotel, There was no lobby, just an office for check in. It smelled bad entering the hotel. Oops, there's another positive. The staff was friendly. They directed me to the room on the third floor. In their defense, they didn't... More

Was this review helpful? Yes 1

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Additional Information about Extended Stay America - Nashville - Airport - Elm Hill Pike

Also Known As:
Extended Stay America Nashville
Address: 2511 Elm Hill Pike, Nashville, TN 37214 (Formerly Studio Plus Deluxe Studios - Nashville - Airport)
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #131 of 150 hotels in Nashville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Nashville - Airport - Elm Hill Pike 2*
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