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Hampton Inn & Suites Nashville / Airport

#38 of 151 Hotels in Nashville
Certificate of Excellence
2.5 of 5
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583 Donelson Pike, Nashville, TN 37214
Hampton Inn & Suites Nashville / Airport
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Ranked #38 of 151 Hotels in Nashville
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
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392 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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5 of 5 stars Reviewed yesterday NEW

It was a great stay, comfortable white comforters, excellent buffet breakfast with meat as well as yogurt, oatmeal, juices. Even had cucumber water!! Definitely worth it...since it's by the airport, it fills up fast.

Review collected in partnership with Hampton

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Columbus, United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel and room were fine. After traveling all day I needed picked up at the airport. I had to wait 30 minutes to get pick up for a hotel less than 2 miles away. When it is 11:00 PM and you have been on the road since 8:00am, waiting on a shuttle at the airport is frustrating.

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Oklahoma City, Oklahoma
Level Contributor
56 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 1 week ago

The couch in our room was badly worn and threadbare that our daughter wouldn't sit on it much less sleep on it. While we have never had a bad experience in a Hampton, this one was way off the mark. It's in bad need of an update and I'd suggest staying away until that happens.

Was this review helpful? Yes 1
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well I love Hampton Inn and usually give excellent review but this time was less than excellent. Was met at front desk with a really rude lady that had terrible attitude. Then while waiting to get coffee and a snack 2 employees stepped in front of us and helped theirselves before allowing my family to go. Just not normal for... More 

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Marie E, General Manager at Hampton Inn & Suites Nashville / Airport, responded to this review

We truly apologize that we didn't exceed your expectations. At our hotel, we always practice excellent customer service. As the General Manager, I would appreciate it if you could send me an email with your confirmation number at marie.echols3@hilton.com so we can find out exactly what happened, and make your next stay an excellent stay. Thank you for your feedback,... More 

Vincennes, Indiana
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Just got home from Nashville TN vacation but I regret staying in this hotel. My daughter was bitten by bugs after sleeping in their bed.. The air conditioning cannot keep the room cool and the rest room not updated. The staff working at the front desk are not friendly and accommodating.

Was this review helpful? Yes 2
Marie E, General Manager at Hampton Inn & Suites Nashville / Airport, responded to this review

Thank you so much Joy for taking the time to review our hotel. I am very concerned about your issues during your stay. Being a Certificate of Excellence Award winner, we pride ourselves on producing a high quality product and above average service. I reviewed our Incident Log, and I have not had any reports on any type of insects.... More 

Harrisburg, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

This facility had seemed to be an older property. Soon after checking in, both elevators had been out of order and there are 7 floors at this property! The air conditioning unit in our room did not provide adequate cooling. After speaking with the front desk, they said they would have it looked at. It was looked at, but had... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Marie E, General Manager at Hampton Inn & Suites Nashville / Airport, responded to this review

Hey Marilyn, Thank you for you taking your time to give our hotel a review. We do apologize about the elevator issues during your stay. I am very aware of that Friday evening. The elevators went down at approximately 5pm. This is certainly not ideal in any way for our guests nor our staff. Luckily our experienced maintenance team was... More 

North Royalton, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel was clean and the staff was very accommodating. Parking spaces were insufficient and it was often difficult to exit the hotel because guests created their own spaces. We had blocked rooms for a wedding and some of our guests were told there were no more rooms available; that was not true. When I then called, I was told... More 

Review collected in partnership with Hampton

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Marie E, General Manager at Hampton Inn & Suites Nashville / Airport, responded to this review

Thank you for responding, Vicki, we do appreciate you taking the time out to post this review. We're so glad you enjoyed the amenities and were given such a good impression by our wonderful staff! We are an airport property, with the majority of our guests flying into town, so typically, parking is not an issue. However, we are aware... More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Stayed one night on business. Stayin Hilton properties about 120-150 nights per year. Older property and it shows. Carpet in room ripping up from floor and not very clean. WiFi constantly dropping in the room on all my devices (laptop, tablet and phone). Only way to get constant signal was standing by door going out to hallway. This is unacceptable... More 

Was this review helpful? Yes 1
Marie E, General Manager at Hampton Inn & Suites Nashville / Airport, responded to this review

We definitely appreciate you taking the time to write this review! We apologize that you did not enjoy your stay. I really don't know what could have been going on with your Wi-fi. Generally, we have very positive responses on the efficiency of our Wi-fi. In fact, we just upgraded our bandwidth to allow for a better connection. Our front... More 

Ayrshire, United Kingdom
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice staff and spacious comfortable rooms we where i a one bedroom king size suite. Had a decent pool to laze in for a while. Good breakfast and the usual 24hr tea coffee and hot chocolate. Located 15 drive from nashville city centre and 15 minutes in the other direction to nashville shores water park. Would stay again.

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Denton, Texas, United States
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 weeks ago

Lots of room to spread out for a family of 4! The room was beautiful and had everything that we needed. We were on the 7th floor and it was very quiet. They were in the middle of some work on one of the elevators so the lobby is a little messy in one area right now, but you can... More 

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