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Silverwater Resort

Certificate of Excellence
17 Potters Hill Road, San Remo, Victoria 3925, Australia
Hotel amenities
Silverwater Resort
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Ranked #2 of 3 Hotels in San Remo
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Graham J Wodonga, Australia
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489 reviews from our community

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229
127
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wodonga, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Bought a package deal from newspaper & as a place to stay good except a little way 'out of town.' That said, like everywhere else on Phillip Island or San Remo, the friendliness of the staff win me over every time. No Airs, no Graces, just great Australian hospitality, would live here if I could..

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Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We had a complimentary upgrade from a 2BR to a 3BR! Nice touch! Lotsa space to run around and great playground for the kids, especially the giant bouncy mattresses. Pity resort could not offer late checkout, considering their check in time is pretty late at 3pm. (Check out 10am)

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Australia
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is on the road to Philip Island near San Remo. It has pretty views of the sea but no nearby beach. Closest beaches are 10 to 15 minutes away. The apartments are well fitted out with cooking utensils, stove, oven, microwave and outdoor barbecue. It comes with a TV offering cable movies. Lovely pool and jacuzzi. It's clean... More 

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Melbourne, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I have been to this resort 3 times and I love it. It's not perfect but I have never had a major problem. The view over the bay is amazing. The pool and spa were great as well. More suited for families. SuSu

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Melbourne, Australia
Top Contributor
208 reviews 208 reviews
39 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I just spent 2 nights mid week in this resort and upon check in (long queues) we were upgraded straight away to a 3 bedroom apt. We had bought a 2 bedroom on luxury escape holidays. The apt is very spacious, large fully equipped kitchen with microwave, oven, full size fridge, kettle, toaster, pots and pans etc...... More 

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Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Check in was not smooth for me. I booked over the phone and was asked for a small deposit, and was told that the balance could be paid on check in. A week later, my husband noticed his credit card had been charged for the full amount and we hadn't been notified, nor did we receive a receipt. At check... More 

Was this review helpful? Yes 2
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay and for being a return guest. I will address the maintenance related issues with our team, I do apologise for this and is certainly not to our normal standard. I look forward to welcoming you back to Silverwater Resort when you are next in town.... More 

Jan Juc, Australia
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I had a decidedly lopsided visit to Silverwater. Check-in was fine and the room I was assigned seemed okay, with a view out onto the playground which seemed to be used a lot (I was there for work so it wasn't ideal - but that's no-ones problem or fault!)! If I wasn't there for business I might have jumped on... More 

Was this review helpful? Yes
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay and for being a return guest. I do apologise for the smoke smell in the room that you first occupied, I was pleased to read that we were able to relocate you to another room and the remainder of your stay was enjoyable. I look... More 

Kuala Lumpur, Malaysia
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

Room was average for the price paid. This place would be suitable for family with kids and were planning to stay at the resort for most of the day to utilize the facility available. Kids would probably enjoy the playground and adults the gym, pool and the nice walk around the resort. Did not like the fact that we had... More 

Was this review helpful? Yes 1
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay and for being a return guest. Silverwater has many different room types and configurations, we offer extensive facilities for both children and adults aiming to please our guests. I look forward to welcoming you back to Silverwater Resort when you are next in town. Kind... More 

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed with the family in a 2 bedroom apartment. The hotel had lots of activities to keep the toddler busy. The hotel's restaurant is beautifully located.... However, the staff were just ok. I would recommend this hotel as a good value overall.

Was this review helpful? Yes 1
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay. I was pleased to read that you enjoyed your stay in one of our well-appointed apartments and the many facilities on offer. I look forward to welcoming back to Silverwater Resort when you are next in town. Kind regards General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Silver Water Resort for a week, the location is about 20 mins away from local shops and eating facilities but overall the resort has an awesome pool area/tanning area and indoor pool. The apartments are modern and we'll looked after. Perfect for absolutely anyone :) Would be definitely be visiting the resort again !!!

Was this review helpful? Yes 3
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay. I was pleased to read that you enjoyed your stay and the many facilities on offer, the pools are great and can be enjoyed all year round. I look forward to welcoming back to Silverwater Resort when you are next in town. Kind regards General... More 

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