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All 3 San Remo hotels »

Silverwater Resort

4.5 of 5
17 Potters Hill Road | PO Box 94, San Remo, Victoria 3925, Australia
Hotel amenities
Ranked #1 of 3 hotels in San Remo
4.0 of 5 stars 92 Reviews
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92 reviews from our community

What travelers say about this hotel
  • Bedroom apartment(10)
  • Indoor and outdoor(6)
  • Great Place(4)
Traveler rating
    39
    36
    9
    5
    3
Only show reviews for Family (53) | Couples (20) | Business (8)
Date Rating
Synapsegaba
Melbourne
Senior Contributor
23 reviews
19 helpful votes
4 of 5 stars Reviewed February 13, 2012 NEW

I was here on a conference. The rooms were nice but I have difficulty adjusting the temperature of the room. There are 2 gadgets to operate the reverse cycle: one mounted on the wall and the other on the ceiling. You need to check the ceiling gadget to make sure that the green light is on before you could adjust... More

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Sean D
Sydney, Australia
1 review
4 of 5 stars Reviewed February 1, 2012

Silverwater is a great place to stay but avoid the restaurant. My have a great time in Kids club, the rooms are clean and the staff at reception very helpful. The resturant is poor, had breakfast one day and for $27.00 I would expect better, the bacon was horid. Tried for dinner one night and the food was okay but... More

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Stuart Kentish, Manager at Silverwater Resort, responded to this review
February 7, 2012

Dear Sean D Thank you for taking the time to provide valuable feedback on your stay. We certainly appreciate your positive comments regarding the quality of our rooms, kids club and the receptionists and that you will be returning to the resort in the future. In relation to breakfast; the charge of $27 per adult for an all inclusive breakfast... More

meplainjane
Melbourne, Australia
2 reviews
5 of 5 stars Reviewed January 31, 2012

I read the negative reviews and was a bit worried about our holiday. But we had a great time and thought the place was great. Heaps to keep teh kids interested, a lovely pool suitable for small kids and large, nice games room, heaps of kid activities (including ones where they take your kids so you can enjoy a drink... More

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Banyan-Place
Warrnambool
Senior Reviewer
10 reviews
4 of 5 stars Reviewed January 30, 2012

This is a great place to stay - especially if you are going to use all the facilities, you would great value for money here. We only used the pool but that was our choice. Our only gripe was that we requested a ground floor room, and this was not granted, l feel that on booking they should have some... More

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h v
Melbourne, Australia
1 review
5 of 5 stars Reviewed January 24, 2012

Thank you Silverwater Resort and Staff for an amazing holiday. Our family of two adults and two kids had a wonderful 7 night stay at the resort in January 2012. We found the the accommodation to be clean, accessible and altogether relaxing. The facilities are wonderful and we all had a ball. Thanks to the staff for the attention to... More

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Graham P
Melbourne, Australia
1 review
1 helpful vote
2 of 5 stars Reviewed December 31, 2011
1
person found this review helpful

We stayed at Silverwater over the 2011 Christmas period. In short, our stay didn't meet expectations and we were disappointed. Our check in proceeded okay and the receptionist was helpful. The rooms are modern but certainly not extravagant. Our room was quite dirty when we arrived (my daughters' feet were black!): this was a real let down given that room... More

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Stuart Kentish, Manager at Silverwater Resort, responded to this review
January 2, 2012

Dear Graham P Please accept my sincere apologies for the issues that you experienced as a guest during your recent stay at Silverwater Resort. I have personally discussed your feedback with the appropriate department managers and instigated operational changes to safeguard against any further impact to our guests. In relation to smoking, we ask all of our guests to smoke... More

camcam2
Melbourne, Australia
Senior Reviewer
8 reviews
5 of 5 stars Reviewed December 27, 2011

What an amazing place. Booked over Christmas and enjoyed an amazing 3 for the price of 2 in an imaculate 1 Bed Apartment. The view was just splendid of the hills and the water. Private Parking, Terrace with BBQ (Electric), Living room and Kitchen are fully equiped with microwave, oven, toaster, dishwasher (liquid proivded) and Washing Machine and dryer. The... More

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Melbournetraveller18
Melbourne
Senior Reviewer
9 reviews
14 helpful votes
4 of 5 stars Reviewed December 26, 2011
2
people found this review helpful

Only an hour from Melbourne, the resort is everything it is made out to be on thier website. Arriving early at 1200, we were told our apt was still being serviced and would be available in 30 min, whicH it was. The reception staff were professional and welcoming. Even when we checked out, a late check out (11am instead of... More

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AraleMelbourne
Australia
Senior Contributor
34 reviews
60 helpful votes
4 of 5 stars Reviewed December 19, 2011
1
person found this review helpful

This resort is almost perfect in its location, size, facilities, cleanliness etc. But for the receptionists who let this resort down. We checked into one of the two bedroom serviced apartments. The room was clean and facilities sufficient. There is a designated car park for each apartment and ample visitor parking for any extra cars you may have. We love... More

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Stuart Kentish, Manager at Silverwater Resort, responded to this review
December 22, 2011

Dear AraleMelbourne, Thank you for providing valuable feedback on your recent stay at Silverwater Resort. I would like to extend to you a sincere apology on behalf of our team for the issues that you encountered with our Front Office department. I have had each of the incidences investigated and agree that the service you experienced was certainly not of... More

rjam10
Geelong, Australia
Reviewer
5 reviews
1 helpful vote
5 of 5 stars Reviewed December 17, 2011

We booked our family, including 2 grandchildren aged 6 and 3 to view the penguin parade. Wanted family friendly accomodation. This was it! We arrived at midday but early check in was not a problem at no extra charge.Booked a 3 bedreoom apartment. Great kitchen facilities and 2 out door areas to lounge around in. BBQ facility available. Extensive water... More

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Silverwater Resort Also Known As

  • Silverwater Hotel Phillip Island
  • Silverwater Resort Phillip Island
Address: 17 Potters Hill Road | PO Box 94, San Remo, Victoria 3925, Australia

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Silverwater Resort
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