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All 3 San Remo hotels

Silverwater Resort

4.5 of 5 Resort   |   17 Potters Hill Road, San Remo, Victoria 3925, Australia
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Silverwater Resort
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77%
Ranked #1 of 3 hotels in San Remo
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Xeni62 Melbourne
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356 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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  • English first
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English first
Melbourne
Contributor
19 reviews 19 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent 3 days at the Resort. There were 6 of us in 2 rooms. We had a view over the playground (even though we asked for sea view). Rooms were clean, but one of the rooms had a terrible mattress. The next day they replaced it. Had lunch and dinner at the restaurant and the staff were great. If... More

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Devonport, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 days ago NEW

Great location and first impressions were excellent but; The room was far from clean, there were ants in the bathroom and the kitchen. The table hadn't been cleaned and there were numerous spillages of some sort left on walls throughout the unit! The cleaning staff really should be asked what they do. The room was very noisy from people upstairs... More

Was this review helpful? Yes 1
Melbourne, Australia
1 review
1 of 5 stars Reviewed 3 days ago NEW

We have just returned from Silverwater and it has to be the worst resort that I have ever stayed in. I don't know where to start. Firstly, as stated check in is at 3pm, however, we did not receive the room to our apartment until 3.15pm. I have never been to a resort where they have been fifteen minutes late... More

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Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we had a great apartment, (we saw the excavators but couldn't hear them at all) great view and the rooms were very clean and nice. Had a great Dinner in the restaurant which was nice and the room service was prompt and very reasonable. It's been our second stay in six months and we loved it. The staff were super... More

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Bannockburn, Australia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We have just returned from a 3 night stay at Silverwater with our 2 children and must say we were very happy with our stay. We had a 2 bedroom apartment with a stunning view and it was close to the play area for the kids. Our apartment was lovely and clean and it was a pleasant welcome to have... More

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Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

We envisaged the dream of a quiet island getaway with plenty of rest but had a lake view apartment next to adjacent land development with huge excavators with irritating reversing signals and constant gear changes. When we rang to request a room change the Reception responded this is out of our control and don't worry they only operate until 330... More

Was this review helpful? Yes 1
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay I was sorry to read that during your stay there was some construction work being performed at an area nearby the resort, I do apologise for this. I appreciate that the security around the pool area may cause some inconvenience, this does form part of... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The photos on the website advertise a modern, serene resort that promises to be one of the best in Phillip Island. Although the view was extraordinary, the screaming kids, dirty rooms, small spaces, rude staff and rather dull atmosphere led me to believe I could have found somewhere better. Not for couples or anyone looking for a relaxing stay. Would... More

Was this review helpful? Yes 1
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay I was pleased to read that you enjoyed the fabulous view overlooking the bay. Silverwater resort caters for families, couples and corporate guests. We have a variety of room types and locations designed for all occasions. I am sorry that we did not meet your... More

australia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Spent a dew nights here over school holidays. I wasn't allowed to check in 1 minute prior to their advertised 3pm even though it seemed a little quite. That happens I suppose. The room we stayed in had a "stench" to it and when we connected to the wifi and we couldn't access the internet (even though we had a... More

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SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay. During busy periods we are not always able to allow early check in times, I do apologise for this. From time to time the wireless service can be interrupted, our overall down time is minimal and normally not for an extended period. During the busy... More

Melbourne, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The view was great, great breakfast buffet - they have a deal if you book the night before. Be careful with the bedroom windows, no drapes, just 3 individual blinds - with a gap between, careful how you move ! As others have said, forget about using the wifi, 2 night stay it didn't work once, their excuse, as written... More

Was this review helpful? Yes
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay. I was pleased to read that you enjoyed the fantastic views and the food and beverage offerings at the resort From time to time the wireless service can be interrupted, our overall down time is minimal and normally not for an extended period. I look... More

Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed 3 nights over the school holidays in a 3 bedroom ocean view apartment and our stay was OK. Positives: - All staff (cleaners, reception, bar/restaurant etc.) were very friendly. - Rooms clean and nicely maintained (apart from kitchen). - Kids program. Whilst we didn't utilise this option, we heard many good comments from other guests. - Tennis courts... More

Was this review helpful? Yes
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay. I was pleased to read that you enjoyed the many facilities on offer at the resort, our Kids Club is available over the school holiday periods and receives great feedback. During periods of excessive rain ants become more active, we have an extensive program in... More

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Additional Information about Silverwater Resort

Address: 17 Potters Hill Road, San Remo, Victoria 3925, Australia
Location: Australia > Victoria > Gippsland > San Remo
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Silverwater Resort 4.5*
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Also Known As:
Silverwater Hotel San Remo
Silverwater Hotel Phillip Island
Silverwater Resort Phillip Island

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Class
Number of rooms
170

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