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All 3 San Remo hotels

Silverwater Resort

4.5 of 5 Resort   |   17 Potters Hill Road, San Remo, Victoria 3925, Australia
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Silverwater Resort
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Ranked #1 of 3 Hotels in San Remo
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
CleoOscar London, United Kingdom
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404 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Victoria, Australia
1 review
1 of 5 stars Reviewed yesterday NEW

So it's now been a few weeks and I am still awaiting a return phone call from the Customer Service Manager named Jared Taylor after a disastrous stay at Silverwater Resort. It appears that his promise to "immediately rectify the situation and discuss the events with his operational team" was all a lie. We arrived on a saturday afternoon at... More

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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 of 5 stars Reviewed yesterday NEW via mobile

We stayed for two nights. The double room was small with just two plastic chairs to sit on. However it was nicely decorated in a contemporary style and did have a good balcony with panoramic views. We were surprised that the hotel did not provide maid service and we had to ask for clean towels. Adequate for a very short... More

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Geelong, Australia
2 reviews
3 of 5 stars Reviewed yesterday NEW

As a family of four we were slightly dissapointed with our stay. The apartment was dirty, we were placed on the third floor with babies and all the luggage that comes with them! The highchair provided was rusty and dirty. The jumping pillows were a huge plus for our toddler but the pool had no good shallow end for him... More

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Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We took a package at Silverwater Resort with Luxury Escapes for 3 nights mid-week, when we came to book, all Mondays and Thursdays were blocked out so we could only get a booking for 2 nights. We were unable to get any satisfaction for availability for the third night from phoning and were told to send an email as all... More

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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

This place is amazing! Service was fantastic and staff are very friendly. Lots of facilities however we didn't get the chance to use them as we only stayed two nights. I highly recommend staying here if you get the chance. I would return in a heartbeat. ☺

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Sydney
Contributor
18 reviews 18 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great location, lots to do at the resort, so much to do in the area. Rooms are very comfortable and well equipped. If you are going away with groups, great family rooms and easy to meet up. Would of liked to try dinner in the restaurant after I read an article on the new chef, would of been great to... More

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1 review
5 of 5 stars Reviewed 4 days ago NEW

It's a great hotel in a very good location for visiting Phillip Island (i.e. Watching Penguin parade). The hotel facility was great having pool, spa pool and plenty of outdoor activities to do for kids, so it was really good stay for us and our kids were having so much fun. Hotel staff was also friendly and helpful. We will... More

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Melbourne, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

I stayed with my family last school holiday in Sep 2014, the room I booked had two bedrooms, I chose the top floor, the view was magnificent, the kitchen has everything to offer, it was the best self service apartment I had so far, next time if I visit phillip island, I will book it again.

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Melbourne, Australia
Contributor
15 reviews 15 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here during MotoGP and was really impressed by the friendly, customer focused staff. Check-in, housekeeping, restaurant staff and check-out were fast, friendly, and helpful. At short notice the chef provided excellent vegetarian meals for my wife and me. Buffet breakfast had good variety and quality. Apartments are spacious, well equipped and had good quality furniture, bed linen and bathroom.... More

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Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Very clean apartment and is very suitable for family Stay 3 days there Definitely will go back Nice job to all the staffs Nice indoor heater swimming pool and a large outdoor pool If something to improve is only able to check in a bit early

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SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay. I was pleased to read that you enjoyed your stay and you had the opportunity to enjoy the on-site heated indoor pool. I will be sure to pass on your feedback to our teams. We look forward to welcoming back to Silverwater Resort when you... More

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Additional Information about Silverwater Resort

Address: 17 Potters Hill Road, San Remo, Victoria 3925, Australia
Location: Australia > Victoria > Gippsland > San Remo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Silverwater Resort 4.5*
Number of rooms: 170
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Also Known As:
Silverwater Hotel San Remo
Silverwater Hotel Phillip Island
Silverwater Resort Phillip Island

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