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Silverwater Resort

17 Potters Hill Road, San Remo, Victoria 3925, Australia
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Silverwater Resort
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Ranked #2 of 3 Hotels in San Remo
A recent review
5 of 5 stars reviewed 2 days ago
Kylie D Melbourne, Victoria, Australia
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518 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Victoria, Australia
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The kids, hubby and I loved this place - loads to do and a great spot to just relax and gaze into the ocean!!! I found the room to be nice and spacious - very clean, loved the decking over looking the ocean and even having a porch at the front also was nice! The pool was a little cold... More 

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auckland
Top Contributor
62 reviews 62 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stillwater great resort. Self contained units very spaciouse and roomy. Nice to have decks at both ends of the apartment. Great bathroom includes bath . Apartment has everything you need plus more. Nice crockery platters ect . Minus side of things is not a daily towel change the non service of rooms not a issue but daily towels would be... More 

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I was a little disappointed as I made one booking for 4 units and was charged a surcharge on each unit. I felt that this was not in the spirit of good faith or fair. I extended the stay by 1 day which was fine however 3 off the other guest requested late exits. It was given to 2 on... More 

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SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent visit. I was pleased to read that you enjoyed your stay and the many on site facilities. Surcharges apply depending on the deal that you have purchased and the days that you decided to book. I will be sure to pass on your feedback to our... More 

Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked a night here as guests at a wedding. The rooms are quite spacious and the decks are pleasant but the service is extremely patchy and at times just plain poor. By way of example, it took us four requests to have someone come in and set up our kids' bed - and it didn't happen until some poor... More 

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SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent visit. I was sorry to read that your sofa bed was not made prior to your arrival, this is unusual and I do apologise for this. I was pleased to read that you enjoyed the many facilities on site and the resort as a whole. I... More 

Perth, Australia
Top Contributor
78 reviews 78 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

The Silver Water Resort has fantastic self contained rooms that have everything you need. The reception and restaurant have a big open fire in which you can sit to warm up on a cold winters day. The staff were friendly and helpful. We also enjoyed a nice buffet breakfast

Was this review helpful? Yes
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent visit. I was pleased to read that you enjoyed your stay and the on-site restaurant and bar. I agree sitting by the open fire on a cold winters evening is a great way to finish the night. I will be sure to pass on your feedback... More 

Melbourne, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a lovely resort with all facilities that you would expect e.g.pool, childrens playground,extensive views,,helpful reception staff and resturant. The only negative was the location It is approx 1 kilometre from San Remo and well set back from the main road -no road noise.,However there is not much to do in San Remo (fishing) and MOST of the attractions... More 

Was this review helpful? Yes
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent visit. I was pleased to read that you enjoyed your stay and the many on-site facilities on offer. San Remo offers great fishing and many other activities over the winter and summer periods. I will be sure to pass on your feedback to our team and... More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I agree with the above review that states "Silverwater really need to accomodate people to make them coming back". It states on their website that will do their best to allow for early check ins. I booked at 2 bedroom luxury apartment for 2 nights. Firstly, 3pm check in is ridiculous. For people who are travelling long distances or from... More 

Was this review helpful? Yes 3
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent visit. Early check in is possible and we do our best to accommodate our guests with an early check in where possible. The majority of our apartments have new leather couches, the feedback we have received has been positive, I am sorry to read that you... More 

Greater Melbourne, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in a 2 BR apartment which was very comfortably furnished, with 2 balconies. The beds, however, were extremely uncomfortable and the plumbing very noisy. Overall it is a beautiful resort, well-kept and with great facilities for families. The views are simply stunning!

Was this review helpful? Yes 1
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent visit. I was pleased to read that you enjoyed your stay and the amazing views from the apartments. We regularly audit our beds and I am sorry to read that the apartment you occupied had an uncomfortable bed. I look forward to welcoming you back to... More 

Melbourne, Australia
Top Contributor
51 reviews 51 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a wonderful 2 nights here for mothers day weekend. Purchased 2 nights/3 bedroom apartment deal through Scoopon. Amazing deal even with weekend surcharge. Arrived late on Friday and the receptionist Alicia, was fantastic. Easy to find the apartment in the night. The room was fantastic (Apartment 126). Views were brilliant (overgrown tree obstructed some views) Very spacious. The best... More 

Was this review helpful? Yes 1
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent visit. I was pleased to read that you enjoyed your stay over the Mother’s Day long weekend. The many on site facilities on offer at the resort ensure there are plenty of activities for all types of weather. I will be sure to pass on your... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My partner and I stayed here for 4 nights for our anniversary weekend. We had a wonderful experience. Upon check in the reception staff were friendly and helpful, giving us directions to the nearest supermarket along with some activity ideas, also showing us their locations on a map. The room was lovely, unfortunately the bed was too hard for us,... More 

Was this review helpful? Yes
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent visit. I was pleased to read that you enjoyed your anniversary weekend at the resort and the many on site facilities on offer. I will be sure to pass on your feedback to our team and look forward to welcoming you back when you are next... More 

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