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All 3 San Remo hotels

Silverwater Resort

4.5 of 5 Resort   |   17 Potters Hill Road, San Remo, Victoria 3925, Australia
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Silverwater Resort
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Ranked #2 of 3 Hotels in San Remo
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
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456 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

recent 3 night stay booked by my wife. Based on price I had high expectations. 2 bed room 2nd floor with partial sea views $390/ night. Room tired with marked walls. Tv in master bedroom did not work. Phone to reception did not work. DVD player to main TV did not work. Lower security door into 6 room block did... More 

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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The property is well laid out and has excellent facilities for children. The kids loved the jumping area and the hill next to the restaurant. Unfortunately the outdoor pool was not heated and the indoor pool was crowded and chaotic. We had a lovely view from our room - 3 bedroom - which was spacious and well equipped. Admittedly I... More 

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Hampton Park, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

we went there in 2013 liked it n went back again for our wedding anniversary last year, n when we checked in we were surprised as we were upgraded to a 2 bed room instead of 1 bedroom for free with amazing view from the balcony. we had a very good time enjoying all the facilities there . we r... More 

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Sydney, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This place is only after your money and nothing more. My family was made to wait while they determined a fix to a broken cistern in our bathroom which we noticed upon our arrival. This is concerning as if they had actually flushed the toilet for cleaning they would have noticed the problem. If we hadn't insisted and continued to... More 

Was this review helpful? Yes 1
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay. I was sorry to read that you experienced maintenance issues during your visit, our team inspects the rooms daily and it appears this item has been missed. Our guests are very important to us and we value all feedback provided, I will pass on your... More 

Sydney
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

After reading a few not so good reviews on here and having a not so great experience in trying to book my rooms .... I was very worried our holiday would be a shocker however luckily I was wrong. Our check in was quick and efficient, our rooms clean and well laid out, our view was AMAZING, facilities where clean... More 

Was this review helpful? Yes 1
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay. I was pleased to read that you enjoyed your stay and the many facilities on offer at the resort. I will be sure to pass on your feedback to the team. We look forward to welcoming you back to Silverwater Resort when you are next... More 

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Very stained carpets and walls, no fly wire screens, flies everywhere in the room, beds very hard and uncomfortable. Never again. Not sure how they can justify these ridiculous room prices. Reception staff always too busy to be able to help.

Was this review helpful? Yes 1
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay. I was sorry to read that during your stay we did not satisfy your requirements. I look forward to welcoming back to Silverwater Resort when you are next in town. Kind regards General Manager More 

Melbourne, Australia
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

So we head down to San Remo for our Anniversary getaway. A week before, we did request for our one bedroom apartment to be facing the ocean and on a high floor. So quite thankful thay they put us at the lakeside part of the resort although I would prefer the other side of the resort where there's no interrupted... More 

Was this review helpful? Yes
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay. I was pleased to read that you enjoyed your stay and the peaceful location. From time to time the wireless service can be interrupted, I am sorry that during your stay this occurred. Silverwater caters for both corporate, leisure and families, during our summer period... More 

Senior Contributor
22 reviews 22 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After reading the reviews of other people, i must be lucky. I have been there 4 times in the last 2 years, and have always been very happy. The apartments are very nice, the Restaurant never had a bad meal and always enjoyed the food.

Was this review helpful? Yes 4
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay. I was pleased to read that you enjoyed your stay and had the opportunity to dine at Watermark, our on-site restaurant. I look forward to welcoming back to Silverwater Resort when you are next in town. Kind regards General Manager More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Booked in for a 3 night stay from 11th-14th of Jan & made a specific request for a ground floor apartment due to having young children. On my arrival we were given a 3rd floor apartment as I was told that was all they had available. I then asked if they could possibly move us to a ground floor the... More 

Was this review helpful? Yes 3
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay. I was sorry to read that during your stay we did not satisfy your requirements. I look forward to welcoming back to Silverwater Resort when you are next in town. Kind regards General Manager More 

Albury
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I have just returned from 4 nights at Silverwater. Staff on check in were brilliant but forgot to tell me there was a kids club during school holidays. May not have used it anyway as 5 yo grandson spent hours in the playground on the jumping cushions making friends from all over. Room- was in a 2 br unit. Living... More 

Was this review helpful? Yes 1
SilverwaterManager, General Manager at Silverwater Resort, responded to this review

Dear Guest Thank you for taking the time to provide feedback regarding your recent stay. I was pleased to read that you enjoyed your stay and the many facilities on-site. At Silverwater we have one indoor heated pool and one outside solar heated pool, the indoor pool temperature is higher and is designed to cater for guests that enjoy the... More 

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Additional Information about Silverwater Resort

Address: 17 Potters Hill Road, San Remo, Victoria 3925, Australia
Location: Australia > Victoria > Gippsland > San Remo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Silverwater Resort 4.5*
Number of rooms: 170
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Also Known As:
Silverwater Hotel San Remo
Silverwater Hotel Phillip Island
Silverwater Resort Phillip Island

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