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BIG4 Phillip Island Caravan Park

24 Old Bridge Rd, Newhaven, Phillip Island, Victoria 3925, Australia
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BIG4 Phillip Island Caravan Park
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100 Reviews from our TripAdvisor Community

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Melbourne
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Instantly disappointed on arrival for our 7 night holiday. In cabin 103 next to the dump site that stunk of sewage! Couldn't have the windows open or sit outside because of the sewage smell. Watching people emptying out their sewage waste every morning! So disgusting! So depressing! Completed 6 of the 7 nights. On the 6th night had to close... More 

Helpful?
Thank Kahlua_khan
Torquay06, Guest Relations Manager at BIG4 Phillip Island Caravan Park, responded to this review

We are most disappointed to read your review as we strive to maintain high standards here. We are very sorry that your stay didn’t meet your expectations and as we are always looking for ways to improve on our park and service, please be assured your comments have been noted and we are addressing this with our local council to... More 

1 review
1 of 5 stars Reviewed 1 week ago

We booked to stay at this caravan park for 8 nights but only lasted 5 nights. We stayed on a powered "grass" site but my as well have parked our caravan on the beach, the site was just sand and dust. The games room looked like it had never been cleaned. The couch in the games room looked like it... More 

Helpful?
Thank Jeremy R
Torquay06, Guest Relations Manager at BIG4 Phillip Island Caravan Park, responded to this review

We are very sorry to read that your recent stay here wasn’t what you expected Jeremy R and we are hopeful for Phillip Island to receive some much needed rain soon so our grass can be replenished. All our facilities and amenities are cleaned on a very regular basis, however, we have taken note of your feedback and will implement... More 

Melbourne, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a lovely location and a really nice caravan park. We camped in our tent and in the morning, there was this almighty chorus of birds and critters outside the tent, absolutely beautiful. Location is close to San Remo shops, just a walk over the bridge or even the Newhaven shops that are just across the road.

Helpful?
Thank christine h
Torquay06, Guest Relations Manager at BIG4 Phillip Island Caravan Park, responded to this review

Your review is a pleasure to read - thank you for your kind words and for choosing to stay here with us while exploring Phillip Island. We love the bird life here too and agree that their chitter chatter is wonderful to wake up to! Thanks again and we wish you happy and save travels. More 

Kiama, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My wife and I booked into the park with a Britz motor home. We were allocated a site between two permanent caravans with lean to sides that we learnt were holiday homes. However there are a number of these in various states of upkeep and they generally gave the park a run down appearance. The site itself was uneven sand... More 

Helpful?
Thank Mark H
Torquay06, Guest Relations Manager at BIG4 Phillip Island Caravan Park, responded to this review

Thank you for taking the time to write a review about our park. Feedback is very important to us as it gives the opportunity to improve on every guest’s experience. Please be assured our amenities are thoroughly cleaned on a very regular basis, and due to our proximity to the beach, a lot of our park is sandy but we... More 

Melbourne, Victoria, Australia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed on a powered site and although it was advertised as large grassy sites ours was a large dirt site. There was a very small area of grass. It was in a good position with only a narrow strip of beach scrub between the park and the Beach. The amenities are quite old but are kept in good repair... More 

Helpful?
Thank Chris C
Torquay06, Guest Relations Manager at BIG4 Phillip Island Caravan Park, responded to this review

Hi Chris, thank you for your review and it was our pleasure to arrange a late check in for you. Unfortunately our entire area hasn't had much rainfall lately but we're hopeful for a change soon to give what grass we do have the chance to grow. Thank you for mentioning how thorough our housekeeping team are with keeping the... More 

Bendigo, Australia
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

Overcrowded sites on top of one another, toilets didn't flush at all in block one, not the cleanest toilets/showers. Games room very basic and looks grubby. Outdoor tv can't be seen.2 activities for the kids over a week one was the magic which they enjoyed the second was cooking which I was told all the info for except that we... More 

Helpful?
Thank Robyn F
Torquay06, Guest Relations Manager at BIG4 Phillip Island Caravan Park, responded to this review

Hello Robyn and thank you for letting us know your thoughts. We are very disappointed that your recent stay was not what you expected. Our holiday park was very busy over the summer period and to ensure the satisfaction of our guests we made sure all amenities and facilities were checked and cleaned a number of times each day. All... More 

Frenchs Forest, Australia
Level Contributor
134 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Big4's are generally very good, but we were so disappointed with the site, facilities, the busy-ness and generally badly behaved kids; so we gave it one night and then left. The sites are very dusty and close together, noise went on after 10pm. Facilities were out of the 80's, cramped; but appeared clean. And the nail in the coffin appeared... More 

Helpful?
2 Thank Nick M
Torquay06, Guest Relations Manager at BIG4 Phillip Island Caravan Park, responded to this review

We are very disappointed to read your review Nick and are sorry that your recent stay did not meet your expectations. Due to our beach side location our holiday park has sandy soil and combined with the lack of rain the entire area has experienced, our popularity over summer, and lack of access to bore water, our grass is struggling... More 

Melbourne, Australia
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for four nights in a camper trailer. Sites are small with no grass so very dusty. Amenities need some work and felt abit grotty....its camping so usually i wouldnt be so fussed but for the expensive price you would expect better. On the positives, short walk into san remo (pub and coffee nice) and kids enjoyed the playground... More 

Helpful?
Thank Ems80s
Torquay06, Guest Relations Manager at BIG4 Phillip Island Caravan Park, responded to this review

Thank you for choosing to come and stay here with us over the busy summer period and for letting us know about your visit. As we are located right next to the beach, our park is very sandy and it's a struggle for the grass to grow and we are hopeful rain will come soon! We are happy you consider... More 

Melbourne, Australia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for a week just after New Year and had a fantastic time in our 3 bedroom Cabin. Our first impressions when we arrived were how friendly and helpful the staff were and this continued the whole week whatever we needed. Our cabin had everything we needed and a nice balcony which we used to cook on a Weber... More 

Helpful?
1 Thank Sminy
Torquay06, Guest Relations Manager at BIG4 Phillip Island Caravan Park, responded to this review

Thank you so much for the 5 star review Sminy! Many guests have the same comments as you about our holiday park and we are so pleased you took the time to let everyone here on TripAdvisor know about your recent summer holiday to Phillip Island. We agree with you about the beautiful shells on the beach and the beauty... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

Not bad but very dusty sites and felt close to those next to us. Staff nice enough, amenities need some love but worked fine. Beach over the dunes only good during high tide, as the further out is more silt. Jumping pillow, good, playground not bad for kids. Biggest need is for more grass, would have gained 4/5 if so.

Helpful?
Thank Aaron F
Torquay06, Guest Relations Manager at BIG4 Phillip Island Caravan Park, responded to this review

Hello Aaron and we are pleased your children enjoyed our Jumping Pillow and Playground. We too wish there was more grass here, however, we are hopeful that all of Phillip Island will receive some rain soon to take us out of this drought. As our park is mostly on sand, and we don't have access to bore water, we are... More 

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