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Comfort Suites Mount Juliet

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600 Red Ink Dr, Mount Juliet, TN 37122
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1 room 1 guest
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Comfort Suites Mount Juliet
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250 Reviews from our TripAdvisor Community

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Traveler rating
    170
    55
    13
    5
    7
See reviews for
100
45
5
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
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  • All months
    (250)
  • Mar-May only
    (68)
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Pinehurst
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This place has weird issues which seem to flow from poor management/quality control. It is very difficult to get to hotel. Small unlighted sign in the midst of large commercial area. I took three attempts, with the assistance of GPS. This might be a big reason so many rooms are on discount sites. Fairly new building, looks good, smells good,... More 

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CSMtJuliet, Guest Relations Manager at Comfort Suites Mount Juliet, responded to this review

I am very sorry that your stay with us was anything less than exceptional. We will use your review as an opportunity to improve. Thank you taking the time to share your experience. More 

Spencer, Tennessee
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

My wife is in an electric wheel chair so we always use a handicapped room. This room is by far the best we have ever used, bar none! There is room to easily turn a wheel chair without moving or hitting furniture. Also, the best handicap bath we have seen in a hotel. Ashley was very professional and most helpful... More 

Was this review helpful? Yes
briggstravel, Guest Relations Manager at Comfort Suites Mount Juliet, responded to this review

That review, my friend, is what keeps us loving our job! Thank you so much for taking the time out to give it. We certainly hope that you will return, soon! More 

Fairburn, Georgia
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hey! so I'm back yet again and yes I was pleasantly surprised with this stay. I actually had a family gathering/reunion that was in the area. I must say not only did they have friendly greetings, but the rooms were very well updated. The ONLY thing I had an issue with in the room and I believe it were a... More 

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CSMtJuliet, Guest Relations Manager at Comfort Suites Mount Juliet, responded to this review

Fantastic! Thank you so much for the very nice review! Please come see us again, soon! More 

Benton, Arkansas
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Pleasant people, good facility, nothing lacking.I was particularly impressed with the friendliness in the breakfast room. Linda was terrific. She was attentive to all customers and kept constant watch over the buffet. We certainly would return to this hotel.

Was this review helpful? Yes
CSMtJuliet, Guest Relations Manager at Comfort Suites Mount Juliet, responded to this review

Thank you so much for the review! Our Linda is super fantastic! Glad you got to meet her. Please come see us, again! More 

Frisco, Texas
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were in need of an overnight hotel in Mt. Juliet to meet up with family and Comfort Suites fit the price and location we were looking for. The location is the only downside to it. While it is right off of I-40, it's not seen from the road, which can make finding it difficult and the drive to get... More 

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CSMtJuliet, Guest Relations Manager at Comfort Suites Mount Juliet, responded to this review

Thank you so much for taking the time to do this very nice and thorough review! We appreciate it very much. From the entire stay, we hope that you return, soon and wish you safe travels! More 

slemp
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed July 27, 2015

It was a nice clean motel..but they were apparently not used to having a large group of teenagers...Was told we had to be in bed by 11:00 pm....a lot of little things that they would not tolerate....Not sure we would stay there again.

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CSMtJuliet, Guest Relations Manager at Comfort Suites Mount Juliet, responded to this review

Thank you for your review. I'm not sure of where you got the impression that kids have to be in bed by 11:00. That is not our policy. We do have a group code of conduct policy in place for the comfort and protection of all of our guests. I hate that you felt it was too many rules for... More 

Greenville, Mississippi
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 24, 2015

The staff and Alex were very nice and friendly. Alex patiently answered all my questions and helped me pay for my rooms over the phone. Breakfast was the same Saturday and Sunday. Hotel itself was very nice, indoor pool, free internet and parking. Mattresses were a little hard. The view was of the highway or the trailer/rv park. The location... More 

Was this review helpful? Yes
CSMtJuliet, Guest Relations Manager at Comfort Suites Mount Juliet, responded to this review

Thank you so much for your nice review. I will pass along your kind words to Alex! Please visit us, again, soon! More 

Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 18, 2015

Access to hotel difficult. First thing had to call front desk toilet did not flush properly. Room good size, however no space for second person to get out of bed, three inches on one bed, second bed practically sits on top of air conditioner which needs to be set at artic to cool room. Ice machine broke, hot tub broke... More 

Was this review helpful? Yes 2
CSMtJuliet, Guest Relations Manager at Comfort Suites Mount Juliet, responded to this review

I am so very sorry. It has been a whirlwind of a horror week. Broken ice machines..no parts, internet access sporadic..these things we have no control over but do our best to address. However, when, at anytime, a guest has an issue with staff service, this is well within our control and will be swiftly addressed. I do hope that... More 

2 reviews
2 of 5 stars Reviewed July 17, 2015

Hello, After we arrived, we went to do laundry. The dryer has something blue and sticky in it. I alerted the staff and he said he would take care of it. On Thur, Today, I checked it again so I could do laundry. It was still there. We were counting on doing laundry on our trip. Also, the hot tub... More 

Was this review helpful? Yes
CSMtJuliet, Guest Relations Manager at Comfort Suites Mount Juliet, responded to this review

Ma'am, I am so very sorry! Everything that you have described is unacceptable. I can assure you that each item will be addressed, immediately...however, it should have been while you were here. I do hope that you will consider giving us another chance to show you what so many before have experienced...exceptional guest service. More 

Houston, Texas
2 reviews
2 of 5 stars Reviewed July 6, 2015

Rooms were extremely humid. Ice machines were broken. The breakfast that others rave about was tasteless and not good. The check in was friendly, but when asked for a dehumidifier they did nothing. The next time I visit I will be staying at one of the other hotels in the area.

Was this review helpful? Yes
briggstravel, Guest Relations Manager at Comfort Suites Mount Juliet, responded to this review

I am so very sorry that your stay with us was anything less than exceptional! Unfortunately, in Tennessee, this time of year...humidity can be horrifying. We do not have individual dehumidifiers for the rooms so the front desk would not have been able to help in that. As far as the ice machines being broken, I am very sorry about... More 

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