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All 4 Mount Juliet hotels

Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area

2.5 of 5 Hotel   |   565 S Mt Juliet Road, I-40 at Exit 226 (opening August 5, 2008), Mount Juliet, TN 37122
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85%
Ranked #3 of 4 hotels in Mount Juliet
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed May 23, 2012
Kiersten_000 Michigan, United States
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104 people have reviewed this hotel

Traveler rating
    60
    28
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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There are newer reviews for Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area
See the most recent reviews
Michigan, United States
1 review
3 of 5 stars Reviewed May 23, 2012

The room itself was large, beautiful, and very clean. That aside... The front desk rarely had someone at the desk ready to help. We found ourselves at some points waiting 15-30 minutes at the front desk for any service. We had stayed awake until the wee hours of the morning, because it was our only night in town, and were... More

Was this review helpful? Yes
Management response:

Dear Kiersten_000, Thank you for the candid review of our property. I am pleased you liked the room. However, I am very sorry to hear about the troubles you encountered concerning housekeeping and front desk staff. Your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have... More

Nashville, Tennessee, United States
1 review
5 of 5 stars Reviewed May 21, 2012

I held the Nashville Music City Jam at this hotel and we were blown away. The staff was wonderful and the hotel accommodations were superb. I'd give 100000 stars if I could...that's how great everything was! We couldn't have been happier! We will be back!

Was this review helpful? Yes
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

Thank you very much for staying with us and having a great stay. We appreciate your comments and hope to achieve more than beyond in our services. We enjoyed your group. They were fun and amazing. Yes it's a beautiful hotel and we all appreciate working here. It's like home and we hope you felt the same. Hope to see... More

Blacksburg, VA
1 review
1 of 5 stars Reviewed May 20, 2012

Chose to stay at this hotel because of the location on the outside of town, but still close to great shopping and friends. I was looking forward to celebrating a relatives birthday for the weekend. At check-in, we got the keys to our room and noticed we only had one bed for three people... that won't work! I returned to... More

Was this review helpful? Yes
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

Hello First of all we are sorry to here that you had a terrible stay at this hotel. As an employee at another hotel, you are aware of the employee rate policy and how it's a benifit/privledge to the employee that should not be abused. Your reservation was made as a CSTN, which you should be aware of, and for... More

Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 11, 2012

We had a nice experience staying at this hotel on a Sat. night. Upon arrival our room was ready and clean, fresh modern decor. We found the front desk staff friendly and helpful. Sunday morning we were more than pleased with the choices in the breakfast area, especially loved the pancake machine. We did not try the pool. The exercise... More

Was this review helpful? Yes
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

Thank you for your review. We appreciate it and hope to see you soon. MANAGEMENT More

Madison Heights, Michigan, United States
1 review
1 of 5 stars Reviewed April 22, 2012

Check in for my hotel was 3...called at 2:45ish and was told they would still be cleaning the room when we got there...I got to the hotel at 4 and my room was still being cleaned...do to this inconvenience i was late to my event i had that day! when I got to my room, there was an acrylic nail... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

Dear Matteo G, Thank you for your recent stay, and feedback. This is not the typical guest experience, and I apologize for the overall dissatisfaction of your stay. We are always working to be the best we can be, and feedback such as yours will help us to accomplish this. I am pleased to see our Customer Care department was... More

Crown Point, Indiana
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed April 9, 2012

I like Holiday Inn Express Hotels except for this one. We stayed there overnight on 4/7/2012 and received bad service. Girl at front desk when we arrived around 7pm was unfriendly.My HIE profile states I want to be far away from elevator, we get a room right next to elevator. Went swimming in pool and it had very murky water.... More

Was this review helpful? Yes 2
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

Sorry that you felt this way. There is no excuse on what you experience during your stay at this property. That day was full house and the pool did have a situation that we did not discover until that evening. When we did the pool was shut down. That same morning our Breakfast Bar attendant called out sick and we... More

Denton, Texas
1 review
1 of 5 stars Reviewed March 30, 2012

I had a family emergency and had to cut my trip short. The hotel charged me for the full two night stay even though I didn't stay there and were completely unwilling to work with me.

Was this review helpful? Yes
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

The rate that you purchased is heavenly discounted because it was book in advanced. The discounted rate before booking had stated that you cannot cancel this room before you purchased it. There is no cancelstion in this purchased room reservation. However the FD manager did offer you to come back and redeem your room purchases at another date of your... More

Overland Park, Kansas
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 17, 2012

We had been driving all day and hit Nashville during rush hour and rain - several accidents slowed the highways, and though we'd hoped to make it further, we stopped at this hotel and called it a night. Clean, reasonable rates, friendly staff and nice room. Would recommend. Only negative were the beds were quite firm and I am used... More

Was this review helpful? Yes
Manager_MJ, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

Thank you for the nice compliment. Yes, Mt. Juliet has grown! We are glad that you stayed with us. Hopefully you will visit us again soon with your family. More

Washington DC, District of Columbia
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 14, 2012

Was in town visiting an ill family member, it was a quick trip, down on a Friday and leaving on Sunday. Had a room with 2 queen beds, microwave and small fridg, the 4 of us were quite comfortable, no noise issues, a/c-heat was good and not loud at all. The breakfast included in the big room downstairs was nice,... More

Was this review helpful? Yes 1
Manager_MJ, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

Thank you for the wonderful compliment. So glad you stayed with us and hope to have you back! More

Ponte Vedra Beach, Florida
Contributor
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 28, 2012

I came out to Mt. Juliet to visit some friends and decided to stay at the Holiday Inn Express because from the outside it looks very high class and new and I love the blue lights that shine on the outside of the building. I was not disappointed, I decided to pay a few extra bucks and stay in 315... More

Was this review helpful? Yes
Manager_MJ, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

Thank you for the nice compliment. We are glad you stayed at our hotel. We appreciate you suggesting to stay in room 315, as it does have a hottub. Glad our location was beneficial as well. More

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Additional Information about Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area

Address: 565 S Mt Juliet Road, I-40 at Exit 226 (opening August 5, 2008), Mount Juliet, TN 37122
Phone Number:
Location: United States > Tennessee > Mount Juliet
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Mt Juliet-Nashville Area
Holiday Inn Mount Juliet

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites in Mt. Juliet-Nashville area 19 miles away. The newest Mt. Juliet hotel is just quick 10 miles away to Nashville International Airport (BNA). Our spacious guest rooms and executive suites are beyond exceptional in decor and privacy and have everything you expect from an informatively designed hotel. All rooms include refrigerator & microwave, wireless high-speed Internet, work desk, ergonomic chair with ottoman, and 32' flat panel TV. Holiday Inn Express & Suites in Mt. Juliet will be a perfect lodging facility for business and leisure which includes a 24-hr business center, 24-hr guest laundry, 24-hr fitness center, and the salt water indoor heated swimming pool. Start your day off enjoying our complimentary Express Start breakfast across from a 63' flat panel TV and Internet access pods chairs. From our 'fresh, modern style' decor, state-of-the art amenities and modern eatery, our guest have the most memorable experience. Area attractions: Nashville Super Speedway 'closest and preferred hotel', Nashville Shores, Hermitage Andrew Jackson, Providence Market Place, Grand Ole Opry, golf, etc. Businesses: Del Webb, Dell Computers, Lochinavr, Nashville Auto Auction, Bridgestone Firestone, Cracker Barrel Corporate Offices, Genesco Hospitals: Summit Medical Center, University Medical Center Stay Smart at the Holiday Inn Express & Suites Mt. Juliet, TN. ... more   less 
Number of rooms
102

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