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All 4 Mount Juliet hotels

Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area

2.5 of 5 Hotel   |   565 S Mt Juliet Road, I-40 at Exit 226 (opening August 5, 2008), Mount Juliet, TN 37122
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Ranked #3 of 4 Hotels in Mount Juliet
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed July 13, 2012
gmtraveler Virginia
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107 reviews from our community

Traveler rating
    60
    29
    9
    1
    8
See reviews for
39
23
7
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area
See the most recent reviews
Virginia
2 reviews
5 of 5 stars Reviewed July 13, 2012

It's been a while since I have written a review. I have spent the past year traveling to several locations across the country. Due to business I visit the Holiday Inn Express in Mt. Juliet, TN frequently and I could not be happier. The rooms are very clean and the continental breakfast is excellent, not to mention the staff is... More

Was this review helpful? Yes
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

Thank you for the wonderful review. We are glad that you had a wonderful stay here in Mount Juliet. We love to see guest walk out with a happy face. Please come and see us soon. More

Bartlett, Tennessee
Contributor
16 reviews 16 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 7, 2012

Spent the night here June 30, 2012. I found the hotel to be very neatly kept, friendly staff and in a great location. Very close to some great restaurants. Price was the norm for the Holiday Inn Express chain. During breakfast I noticed an employee taking down the globes for the light fixtures so he could clean them. This is... More

Was this review helpful? Yes
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

Thank you very much for staying with us and having a great stay. We appreciate your comments and hope to achieve more than beyond in our services. Yes it's a beautiful hotel and we all appreciate working here. It's like home and we hope you felt the same. Please come back and see us soon. If any thing we can... More

Aurora, Ohio
Top Contributor
171 reviews 171 reviews
31 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed June 8, 2012

A large group of us met at the hotel for a music jam weekend. My room was clean and beautiful. Housekeeping did an amazing job every day. The staff was great in taking care of our needs. I was disappointed that the fitness center was awaiting new equipment, and the old equipment was taken out. I was planning to use... More

Was this review helpful? Yes
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

Thank you very much for staying with us and having a great stay during the Jam music City week. We also had a great time listening to all the wounderfull music. We appreciate your comments and hope to achieve more than beyond in our services. Yes we did have to replace our fitness area instruments due to safety reason. It... More

Michigan, United States
1 review
3 of 5 stars Reviewed May 23, 2012

The room itself was large, beautiful, and very clean. That aside... The front desk rarely had someone at the desk ready to help. We found ourselves at some points waiting 15-30 minutes at the front desk for any service. We had stayed awake until the wee hours of the morning, because it was our only night in town, and were... More

Was this review helpful? Yes
Management response:

Dear Kiersten_000, Thank you for the candid review of our property. I am pleased you liked the room. However, I am very sorry to hear about the troubles you encountered concerning housekeeping and front desk staff. Your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have... More

Nashville, Tennessee, United States
1 review
5 of 5 stars Reviewed May 21, 2012

I held the Nashville Music City Jam at this hotel and we were blown away. The staff was wonderful and the hotel accommodations were superb. I'd give 100000 stars if I could...that's how great everything was! We couldn't have been happier! We will be back!

Was this review helpful? Yes
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

Thank you very much for staying with us and having a great stay. We appreciate your comments and hope to achieve more than beyond in our services. We enjoyed your group. They were fun and amazing. Yes it's a beautiful hotel and we all appreciate working here. It's like home and we hope you felt the same. Hope to see... More

Blacksburg, VA
1 review
1 of 5 stars Reviewed May 20, 2012

Chose to stay at this hotel because of the location on the outside of town, but still close to great shopping and friends. I was looking forward to celebrating a relatives birthday for the weekend. At check-in, we got the keys to our room and noticed we only had one bed for three people... that won't work! I returned to... More

Was this review helpful? Yes
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

Hello First of all we are sorry to here that you had a terrible stay at this hotel. As an employee at another hotel, you are aware of the employee rate policy and how it's a benifit/privledge to the employee that should not be abused. Your reservation was made as a CSTN, which you should be aware of, and for... More

Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed May 11, 2012

We had a nice experience staying at this hotel on a Sat. night. Upon arrival our room was ready and clean, fresh modern decor. We found the front desk staff friendly and helpful. Sunday morning we were more than pleased with the choices in the breakfast area, especially loved the pancake machine. We did not try the pool. The exercise... More

Was this review helpful? Yes
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

Thank you for your review. We appreciate it and hope to see you soon. MANAGEMENT More

Madison Heights, Michigan, United States
1 review
1 of 5 stars Reviewed April 22, 2012

Check in for my hotel was 3...called at 2:45ish and was told they would still be cleaning the room when we got there...I got to the hotel at 4 and my room was still being cleaned...do to this inconvenience i was late to my event i had that day! when I got to my room, there was an acrylic nail... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

Dear Matteo G, Thank you for your recent stay, and feedback. This is not the typical guest experience, and I apologize for the overall dissatisfaction of your stay. We are always working to be the best we can be, and feedback such as yours will help us to accomplish this. I am pleased to see our Customer Care department was... More

Crown Point, Indiana
Top Contributor
53 reviews 53 reviews
28 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed April 9, 2012

I like Holiday Inn Express Hotels except for this one. We stayed there overnight on 4/7/2012 and received bad service. Girl at front desk when we arrived around 7pm was unfriendly.My HIE profile states I want to be far away from elevator, we get a room right next to elevator. Went swimming in pool and it had very murky water.... More

Was this review helpful? Yes 2
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

Sorry that you felt this way. There is no excuse on what you experience during your stay at this property. That day was full house and the pool did have a situation that we did not discover until that evening. When we did the pool was shut down. That same morning our Breakfast Bar attendant called out sick and we... More

Denton, Texas
1 review
1 of 5 stars Reviewed March 30, 2012

I had a family emergency and had to cut my trip short. The hotel charged me for the full two night stay even though I didn't stay there and were completely unwilling to work with me.

Was this review helpful? Yes
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review

The rate that you purchased is heavenly discounted because it was book in advanced. The discounted rate before booking had stated that you cannot cancel this room before you purchased it. There is no cancelstion in this purchased room reservation. However the FD manager did offer you to come back and redeem your room purchases at another date of your... More

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Additional Information about Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area

Address: 565 S Mt Juliet Road, I-40 at Exit 226 (opening August 5, 2008), Mount Juliet, TN 37122
Phone Number:
Location: United States > Tennessee > Mount Juliet
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area 2.5*
Number of rooms: 102
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Also Known As:
Holiday Inn Express Hotel And Suites Mt Juliet-Nashville Area
Holiday Inn Mount Juliet

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