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Quest Frankston

Certificate of Excellence
377 Nepean Highway, Frankston, Victoria 3199, Australia
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Best prices for: 1 room 1 guest
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Quest Frankston
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Quest Frankston
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114 reviews from our community

Traveler rating
    59
    39
    6
    8
    2
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29
29
7
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Greater Melbourne, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

I had an excellent and a wonderful experience at Quest Frankston. And I look forward to coming back. The one bedroom apartment had everything I needed; washing machine and dryer, coffee machine and plenty of room.

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Sydney, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Myself and my parents booked a 2 bedroom apartment. It was actually an adjoining 1 bed and studio apartment. This meant that we had 2 bathrooms and two kitchen areas. The lounge was very spacious and the one bedroom apartment had a washing machine.

Review collected in partnership with this hotel

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Nellie T, Front Office Manager at Quest Frankston, responded to this review

Dear Sherryn A, Thank you for sharing your review on your recent stay at Quest Frankston Serviced Apartments. It is great to hear our Two Bedroom Apartment was ideal for you and your parents. Recently refurbished, our one and two Bedroom Apartments do have a private laundry, these apartments are very spacious and perfect for families and couples who love... More 

Sydney Australia
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let me start by saying rooms were clean and spacious and staff pleasant and helpful. We did have a few issues however and we were on our 3rd room and still things did not work properly. Because of problems with the studio room my husband & I were upgraded to a one bedroom suite however because of poor heating I... More 

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Nellie T, Front Office Manager at Quest Frankston, responded to this review

Dear AnneFowler, Thank you for your time in reviewing Quest Frankston online. I appreciate your positive feedback on how the team persevered to find solutions to the issues you faced, Lachlan in particular. I am sorry about the inconvenience these issues caused to your overall experience of Quest Frankston. Please give me a call on your next visit. Nellie @... More 

Perth, Australia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I chose the Quest Frankston over Quest Frankston on the Bay because it was cheaper and didn't expect it to be great after reading some reviews - but we were very pleasantly surprised. The room was very spacious and clean and had recently been refurbished. It was everything we needed and within walking distance of the railway station and a... More 

Review collected in partnership with this hotel

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Nellie T, Front Office Manager at Quest Frankston, responded to this review

Dear PamRuth65, Thank you for sharing your wonderful experience of Quest Frankston. Great to read you enjoyed the convenience of the spacious apartment as well as the location. The refurbishment has added a new fresh look to the apartments. I will pass on your feedback to Tamara who checked you in on arrival. We look forward to welcoming you back... More 

Newcastle, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

I had 5 nights at Quest Frankston but I won't have any more! The room was very noisy. I could hear every word, cough, snore and fart from the family in the next room. No charging facilities for phone etc in room. Not as good as Quest on the Bay Frankston.

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Nellie T, Front Office Manager at Quest Frankston, responded to this review

Dear Allan P, Thank you for your review. It is disappointing to read you did not enjoy your stay at Quest Frankston. We do offer spacious stand-alone one-bedroom apartments. These apartments have no adjoining doors offering a more quiet stay. At Quest Frankston, we try our best to make your stay as enjoyable and comfortable as possible. We hope you... More 

London
Contributor
15 reviews 15 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was there with my Dad and stepmum over from France to show them around the Mornington Peninsula and we had a great time! Great location near the shopping centre and the waterfront, very clean and friendly staff. We stayed in a 2 bedroom apartment and it was huge! Great facilities and good coffee machine, carpark and wifi were included... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Nellie T, Front Office Manager at Quest Frankston, responded to this review

Dear Albinoosh, Thank you for staying with us and fabulous to hear about your enjoyable stay. Aren’t the two bedroom apartments are huge? They are the most spacious on offer in the Frankston area and have everything you need for a home away from home. The coffee machine is always a hit for our guests – no need to go... More 

Queenstown, Australia
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 15, 2015

I have stayed in a number of Quest facilities over recent years and found them to be of a reasonable standard. On this occasion my first impressions were good but after several days I notices some niggling maintenance issues. In general the apartments have everything that you could need. At Frankston we had a lovely balcony overlooking the park, parking... More 

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Nellie T, Front Office Manager at Quest Frankston, responded to this review

Dear QTBob, Thank you for reviewing us on Trip Advisor, very much appreciate your feedback. Terrific to read you found our spacious one bedroom apartment accommodating. We have replaced the table with a brand new one as part of our property refurbishment. We look forward to welcoming you back to Quest Frankston. Nellie @ Quest Frankston More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 14, 2015 via mobile

Staff could not have been better. Website is a little misleading in terms of facilities. Our Studio didn't have laundry facilities as we had understood from the website but if you dig deeper in to the spec sheets, it is clear there that only apartments have the laundry. We were relocated when a one bed apartment became available and this... More 

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Nellie T, Front Office Manager at Quest Frankston, responded to this review

Dear BlacktopSubsea, Thank you for your review. We are thrilled to hear that the staff were of great assistance to you. When you are travelling for a night or two, a studio apartment is perfect for your needs with kitchenette facilities and open plan. Our One and Two Bedroom Apartments have laundry facilities, as they are fully self-contained apartments perfect... More 

Nottingham, UK
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed April 7, 2015

I stayed at the Quest Frankston for 3 nights and found the receptionist Jenai extremely helpful. However, the accommodation seemed tired and in need of some TLC (there were dirty handprints on the walls of the stairwell and the bathroom had signs of mould). In addition, the rooms aren't serviced on Sundays or public holidays so my room wasn't checked... More 

Was this review helpful? Yes 1
Nellie T, Front Office Manager at Quest Frankston, responded to this review

Dear Celinebebe, Fabulous review of our colleague, Jenai. It is an industry practice on Sundays and public holidays that the apartments are not serviced, however having said that, guests are more than welcome to pick up any amenities they require from reception. We are delighted to say that 40 out of our 66 apartments have undergone refurbishment with work still... More 

Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 5, 2015

We used the services of Quest in January of 2015 as we had business in area so decided to stay down one night. The welcome & service provided to us was really very personable & efficient. Our apartment was 1 bedroom with nice comfortable furniture & very functional kitchen. Bathroom was large with washing machine, vanity, toilet & shower. Would... More 

Was this review helpful? Yes
Nellie T, Front Office Manager at Quest Frankston, responded to this review

Dear Giacomosfriend, Thank you for sharing your experience with us on Trip Advisor. Our one bedroom apartments are spaciously accommodating may it be a quick stop over or longer. We are glad you had a wonderful stay with us at Quest Frankston. The Hotel is currently getting refurbished and new sofa beds will be placed in rooms for a more... More 

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