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Quest Frankston

Certificate of Excellence
377 Nepean Highway, Frankston, Victoria 3199, Australia
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Quest Frankston
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Quest Frankston
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107 reviews from our community

Traveler rating
    56
    37
    5
    7
    2
See reviews for
26
26
6
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Queenstown, Australia
Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have stayed in a number of Quest facilities over recent years and found them to be of a reasonable standard. On this occasion my first impressions were good but after several days I notices some niggling maintenance issues. In general the apartments have everything that you could need. At Frankston we had a lovely balcony overlooking the park, parking... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Staff could not have been better. Website is a little misleading in terms of facilities. Our Studio didn't have laundry facilities as we had understood from the website but if you dig deeper in to the spec sheets, it is clear there that only apartments have the laundry. We were relocated when a one bed apartment became available and this... More 

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Nottingham, UK
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Quest Frankston for 3 nights and found the receptionist Jenai extremely helpful. However, the accommodation seemed tired and in need of some TLC (there were dirty handprints on the walls of the stairwell and the bathroom had signs of mould). In addition, the rooms aren't serviced on Sundays or public holidays so my room wasn't checked... More 

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We used the services of Quest in January of 2015 as we had business in area so decided to stay down one night. The welcome & service provided to us was really very personable & efficient. Our apartment was 1 bedroom with nice comfortable furniture & very functional kitchen. Bathroom was large with washing machine, vanity, toilet & shower. Would... More 

Was this review helpful? Yes
Nellie T, Front Office Manager at Quest Frankston, responded to this review

Dear Giacomosfriend, Thank you for sharing your experience with us on Trip Advisor. Our one bedroom apartments are spaciously accommodating may it be a quick stop over or longer. We are glad you had a wonderful stay with us at Quest Frankston. The Hotel is currently getting refurbished and new sofa beds will be placed in rooms for a more... More 

Sydney, Australia
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Large and spacious apartments, nice sized kitchen, lounge room, bedrooms etc. Furniture was really poor though, very worn, didn't even sit on the couch as it looked very dirty. Staff were friendly, location was ok though it was just off the highway

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Nellie T, Front Office Manager at Quest Frankston, responded to this review

Dear Ellalydia, Thank you for sharing your experience on Trip Advisor. I am delighted to say we have completed furnishing 30 out of our 66 apartments with brand new furniture with work still underway. We hope you can come back and experience the buzz here. I will be sure to pass on your feedback to the team. Thank you and... More 

Worthing, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

great appartments the only drawback is the blinds lets too much light in early in the morning especially as my bed was right by it :( so much storage too in the room and very clean, staff that i saw very helpful.

Review collected in partnership with this hotel

Was this review helpful? Yes
Nellie T, Front Office Manager at Quest Frankston, responded to this review

Dear Purplelynn66, Thank you for reviewing our spacious apartments on Trip Advisor. I am sorry to read you were inconvenienced by the blinds, there are block out blinds that could be pulled down for a bit of comfort from the morning sun. Thank you and we hope to see you again soon. Nellie @ Quest Frankston. More 

Adelaide Hills, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The service was wonderful. I arrived with so much luggage due to it being a business trip , so I was upgraded to a ground floor room for free to make it easier for me coming and going each day. The apartment was beautiful and extremely well appointed and super clean. to Sum it up, the staff are fabulous from... More 

Was this review helpful? Yes
Nellie T, Front Office Manager at Quest Frankston, responded to this review

Dear Trish M, What a delightful review…thank you for sharing your experience! We are very fortunate to have a brilliant team on deck who persevere in creating a fabulous guest experience. They will be thrilled to read your feedback and recommendation. Thank you again and we look forward to welcoming you back on your next visit. Nellie @ Quest Frankston. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

The service at the front desk was great.....The girl helped me out and was very polite, but that's where it all stopped. Person next to me smoked in their room and the smell was throughout my room as there was a connecting door......Loud TV until midnight. I would have loved to make noise early in the morning as a payback... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Nellie T, Front Office Manager at Quest Frankston, responded to this review

Dear DenizY, Thank you for reviewing us on Trip Advisor. We will certainly pass on your delightful feedback to Tamara who welcomed you on arrival. All our apartments are non-smoking and as such are disappointed to read your feedback on the guest next door. We hope you can stay with us again when next in town. Nellie @ Quest Frankston. More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed March 16, 2015

The room & Bathroom are clean :) The receptionist was very friendly and generous ^_^ The Service apartment are close to the beach. Very convenient for leisure and holiday ^_^ My concern: I asked for King bed, they gave single bad combined to one bed, it caused a lil bit inconvenient ; My room had an adjoining door with the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Nellie T, Front Office Manager at Quest Frankston, responded to this review

Dear Phophovo, Wonderful to read your review, thank you! Great to hear you found the apartment ideally suited to your needs with close proximity to shops and the award winning Frankston Beach. As an industry standard the king beds consist of 2 single beds put together. We are getting mattress toppers to alleviate the inconvenience you experienced. We suggest booking... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed March 11, 2015

Would not recommend for a business trip. Had very noisy neighbours who kept me awake until 2am with loud chatting and slamming doors. Two things made this a problem 1. My room had an adjoining door with the next room, so very little sound proofing from this noise. 2. There is no one on reception late at night so I... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Nellie T, Front Office Manager at Quest Frankston, responded to this review

Dear jw182, Thank you for your review. It is disappointing to read you did not enjoy your stay at Quest Frankston. We do offer spacious stand-alone one-bedroom apartments. These apartments have no adjoining doors offering a more quiet stay. There is also a caretaker on the premises to contact for any after-hour noise complaints or disturbances. At Quest Frankston, we... More 

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