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BEST WESTERN Frankston International Motel

Certificate of Excellence
389 Nepean Highway, Frankston, Victoria 3199, Australia
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BEST WESTERN Frankston International Motel
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82 Reviews from our TripAdvisor Community

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Traveler rating
  • 24
  • 37
  • 17
  • 4
  • 0
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
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Cranbourne, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had heard that the hotel was good and clean. The room was clean beds very comfortable. Lights besides bed could be dimmer. I was let down by the bathroom was so looking forward to having a spa but when walked in to bathroom 1st thing I noticed mould all over tiles in the grout. So I didn't get to enjoy... More 

Thank Nicole E
FIM389, Owner at BEST WESTERN Frankston International Motel, responded to this review

Dear Nicole, Thank you very much for your feedback. I have addressed your issues with our team and we are working hard to ensure that the cleanliness of the bathrooms is improved. I apologise that all of rooms don't have the best of outlooks but if you would like to contact us in advance the next time you are looking... More 

Level Contributor
7 reviews
7 hotel reviews
4 of 5 stars Reviewed August 2, 2015

Really great spot to stay, rooms are kept spotless and very comfortable. Although i live local i have stayed here quite a few times and always been impressed with the quality, the service and the location. Reception are lovely and open till late which is good for last minute & late check ins. Highly recommended as top 5 hotels to... More 

Thank Jessica G
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 5, 2015

I stayed here from 20th to the 25th of May, 2015 and I was very happy with the whole package! The staff were wonderful! The room was clean and tidy and the food was wonderful! I will definitely stay here again! Thank you again to the wonderful staff for making my stay very comfortable! 😊

1 Thank Kylie A
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 20, 2015

Good value accommodation in a central location. Easy walk to restaurants along Nepean Highway and also to Bayside Shopping Centre for any last minute shopping. Lucky to have a room at the rear of the complex so virtually no noise at night making for a good night's sleep. Bathroom very dated and needs updating, however everything else very clean.

Thank Anne S
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 18, 2015

Sally at reception was very helpful. She showed us where we were staying and later that night we had the room above us playing loud music till a hours and Sally dealt with it quickly :) thanks Sally!! . Room was clean and we had a spa bath. Bed was really good and had a great sleep. Rooms are in... More 

Thank Rcmunki
Carlton, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 9, 2015

Nathan at the front desk went out of his way to check us in even though we were a bit early. The hotel is pretty comfy and clean and serves a decent breakfast even though external appearances might say otherwise. Very close to the mall. Friendly staff and good value for money

Review collected in partnership with Best Western

Thank Prabhu M
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed June 9, 2015

This may have been a nice hotel at one point but it is severely dated and needs a serious renovation. My wife and daughter stayed here for a long weekend. While the staff was lovely the accommodations were lacking. We will not be returning anytime soon.

Thank Bytor56
Level Contributor
55 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed May 28, 2015

Stayed at this hotel for a few nights for business and it was decent enough, clean, well organised, decent little bar and functional. Rooms were clean and spacious and good value for money. I would stay again if I was in this area

Thank denirokeane
Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed May 24, 2015

Was located very near to main shopping centre, less than five minutes walk away. Reception staff very friendly, helped out with questions about the area and how best to get to places. Had a family room with spa on ground floor so lack of lift was not a problem. A little tired looking, but spacious rooms and friendly staff made... More 

Thank MelT107
George Town, Malaysia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 2, 2015

BW frankston near to shopping mall, just a 3 mins walk to get what you want. The bed is so nice that give me good sleep though out the night. Wifi is available in room. We turn up early in BW and surprisingly, all 3 rooms were ready for us. Thanks to the reception work! Check-out was smooth as well,... More 

Thank behappy6610
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Hotel & grounds (2)
Dining (1)
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