Quay West Resort & Spa Falls Creek (Australia) - Resort Reviews

Address: 17 Bogong High Plains Road, Falls Creek, Victoria 3699, Australia

Region: Australia > Victoria > Falls Creek

Amenities:

Bar/Lounge Fitness Center Free Parking Kids Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #2 of 4 hotels in Falls Creek

Price Range: $$

Hotel Class:4.5 star (4.5*)

Official Description (provided by the hotel):: Quay West Resort & Spa Falls Creek is a magnificent apartment-style resort hotel. Choose from 63 spacious and luxuriously appointed one, two and three bedroom apartments offering an open plan kitchen, living/dining area and uninterrupted views over the valley, mountains and ski fields. Immerse yourself in the serene surroundings of the day spa, experience three unique dining venues or make use of the sauna, steam room, indoor plunge pool and outdoor spa. ... more less

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Also Known As:: Quay West Resort & Spa Falls Creek Hotel Falls Creek; Quay West Resort & Spa Falls Creek Hotel; Quay West Resort And Spa Falls Creek

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87 reviews from our community

See which rooms travelers prefer - 13 traveler tips

brooklyn14007

Melbourne, Australia

2 reviews

Reviews in 2 cities

1 helpful vote

“Beautiful, peaceful, delightful”

Reviewed May 16, 2013

My fiance and i stayed here quite some time ago now but the experience was so wonderful I thought it about time i wrote a review. We stayed before the snow season had started so Falls Creek was very very quite. For the first night we were the only guests in the hotel and the second night we were one... More

Was this review helpful? Yes 1

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ttt33333

Adelaide, Australia

1 review

“Nice, relax and happy....”

Reviewed April 30, 2013

Enjoyed our stay with Quay west, nice room, self contained with private tubs.....just love it. Friendly staffs and very helpful too. Little disappointed with the bed though....for such a nice room, they only have a double, will be way better with a king. Overall, great experience....

Review collected in partnership with Accorhotels.com

MelbourneSailor

Melbourne

Senior Reviewer

6 reviews

4 hotel reviews

Reviews in 4 cities

7 helpful votes

“Great resort & wonderful staff...”

Reviewed April 23, 2013

My wife and I stayed here for five days recently, we had a one bedroom unit with a hot-tub on the balcony - the unit was very comfortable and clean, and the resort facilities were excellent, a steam room plus a sauna and plunge pool on the second floor made for a relaxing haven after a day of hiking the... More

Dear MelbourneSailor Thank you for writing such a positive review. Your comments with regards to the team in particular are pleasing and have been passed on to them. For this I thank you. It is the positives such as the ones that you have pointed out that act as the catalyst to ensure that we as a team strive to... More

baini12

9 reviews

6 hotel reviews

Reviews in 5 cities

“felt all the 5 stars!”

Reviewed April 22, 2013

my partner and I stayed here for three nights in a one bedroom apartment. we arrived for the first snowfall of the year which was a welcomed surprise. the apartment was so clean. I felt bad for leaving fingerprints on the microwave, door ect. the apartment stays quite warm even if the radiator is switched off. not sure why. the... More

Dear baini12. Thank you for posting such a positive review. Your comments pertaining to the team are particularly pleasing. Comments such as yours are positive reinforcement of my teams committment to continually strive to exceed guests expectations. For this I thank you. Your positive feedback relating to the cleanliness of the apartment have been passed on to the housekeeping department.... More

jill w

Mt Beauty

2 helpful votes

“dissapointed”

Reviewed March 19, 2013

Having booked our weekend well in advance, for a special anniversary, and especially requesting a room with a view down the valley, we were most dissapointed to be placed in a room overlooking the resort management office and the work vehicle carpark. When we have been up here in winter we have always looked up at the balconies and thought... More

Was this review helpful? Yes 2

Dear Jill W. Thank you for posting your review. It is disappointing to read that we did not reach your expectations, particularly, when the team always strive to do so. Your comments pertaining to the allocation of your room have been noted, and will be passed on to the Rooms Division Manager. Thank you for bringing this to my attention.... More

Wayne A

Melbourne, Victoria, Australia

“Quay West Resort - Falls Creek - a great place to stay all year round.”

Reviewed March 17, 2013

Spent 3 days at the Quay West Resort over the March long weekend - this was our 3rd stay at the resort with the entire family - 2 adults / 3 kids. As usual the room was outstanding and all the facilities and staff up to the same high standard. Thoroughly recommend the resort to anyone looking for a high... More

Dear Wayne A. Thank you for writing such a positive review. Your comments with regards to the team in particular are pleasing and will be passed on to them. For this I thank you. It is the positives such as the ones that you have pointed out that act as the catalyst to ensure that we as a team strive... More

Fossie

Brisbane, Australia

Contributor

17 reviews

15 hotel reviews

Reviews in 14 cities

“Good location in Falls Creek”

Reviewed March 12, 2013

We stayed in summer but I was most impressed that the ski lifts are at the back of the hotel - so would be nice and close in the ski season. The hotel is good - great views, modern apartment with a bubbling hot spa on the balcony. However, the temperature was around 35 degrees when we stayed there, so... More

Dear Fossie. Thank you for writing your review. It is always pleasing to recieve some positive feedback with regards to Falls Creek. You chose a great time to be up on mountain with the weather being as spectactular as is was. Your comments pertaining to Quay West Resort and Spa are encouraging, and are a reflection of the committment by... More

Ashdale66

Kergunuyah

Reviews in 6 cities

“Relax to the max.”

Reviewed February 22, 2013

Had an awesome weekend at Falls Creek and the Quay West Resort. After 3 hours of bike riding, it was great to come back to the resort, have a dip in the (SMALL) pool, hot room and then spa on the balcony... Great rooms and facilities. Shame about the restaurant not being open for dinner (it is very limited on... More

Dear Ashdale66. Thankyou for taking the time to write your review. It is reviews like yours that are a positive re-inforcement of the hard work and determination being put in by the team at Quay West Falls Creek. Your comments pertaining to the closure of the restaurant for dinner have been noted. I am sure that you appreciate that we... More

adenoz

melbourne

Senior Contributor

26 reviews

24 hotel reviews

35 helpful votes

“A Great Place to Escape the Heat.”

Reviewed February 13, 2013

Was this review helpful? Yes 3

Grant3444

Vic Australia

8 reviews

3 hotel reviews

3 helpful votes

“Accept it for what it is - a winter resort.”

Reviewed February 8, 2013 via mobile

Stayed in Feb for 3 days of hiking - there are a mix of reviews on trip advisor but having been to the alps in summer on several occasions Mt Buller also, the resort did not exceed my expectations but met them. Had a 4th floor room with great views but on the second day the electrics went in the... More

Dear Grant3444. Thank you for posting your review. Your constructive feedback is very much appreciated. Your comments regarding the poor heating in the room are acknowledged. As a way of explaining, we turn the floor heating off in the apartments during the summer months for the comfort of out guests. Unfortunately during the occasion of your stay this caused you... More

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Quay West Resort & Spa Falls Creek

Quay West Resort & Spa Falls Creek

87 reviews from our community

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