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Comfort Suites

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3660 W. Andrew Johnson Hwy., Morristown, TN 37814
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1 room 1 adult
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47 Reviews from our TripAdvisor Community

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Surrey, United Kingdom
Level Contributor
108 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed October 13, 2015

As soon as we arrived to check in Brett was cheerful, welcoming and wanted to ensure that we had a comfortable stay. Brett's attitude (and the fluffy bathroom towels) are my reasons for rating at 3 rather than 2! Our first room, 309, had a badly damaged AC casing which had been stuck together with tape. As the AC was... More 

Helpful?
1 Thank clogmar
Southport, NC, United States
Level Contributor
158 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed September 17, 2015

Obviously this is not a five star/five diamond facility, but if you are looking for a nice place to stay with a comfortable bed, and space enough to turn around in your room, this is a good place to stay. I was very pleased with receptionist, Grace. She provided excellent information regarding a good place to eat Hillside Grill which... More 

Helpful?
2 Thank Leon H
Indiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 7, 2015 via mobile

The staff was very friendly and accomodating, the room was clean although somewhat dated and we were very comfortable. The only negative was the breakfast. As with most hotels the free breakfast was very ordinary to poor. The juice was watered down, they use cheap cereals, and the waffles were average at best, but we got a good rate through... More 

Helpful?
1 Thank gpascott
1 review
1 of 5 stars Reviewed August 10, 2015 via mobile

To be honest, the staffs were nice, friendly and helpful but in fact , it doesn't deserve this high price it should be in between 50 and 60. The breakfast was not good and some suppliers don't work well. Also, there is a disgusting smell in aisles they should take care of it.

Helpful?
Thank Mohammed A
GeneralMgr34, General Manager at Comfort Suites, responded to this review

Sorry about your inconvenience happen during your stay.we provied you a best service and treat you like family last two days.we always ask you about your stay everytime we see you in the lobby.Thanks for your review.I promise you we will take care of any problem you have during your stay.Thanks and good luck with your college in usa. More 

Travelers are raving about these Morristown hotels

Charlotte, North Carolina
Level Contributor
86 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed July 25, 2015 via mobile

Room was clean and beds were comfortable. However, lots of black mold - in bathroom and all over the place in indoor pool. The pool ceiling was disgusting - mold everywhere and parts of ceiling cut out and falling down. Cushions on loungers very stained. Hall ceilings in hotel also had lots of mold damage - drywall cut out and... More 

Helpful?
Thank HayleyJ2010
GeneralMgr34, General Manager at Comfort Suites, responded to this review

Thanks for your review and your business.we did lots of Improvement in pool area.we like to invite you to check it out our Indoor pool,Heated pool always has moisture problem thats get in to sheet rock but this time we are using Vinyl Materials that will resolve this problem.Please let me know if anything else we can do for you.Thanks... More 

Dubai, Dubai, United Arab Emirates
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 21, 2015

Stayed one night upon our arrival in the States and then three nights before leaving. Pros: Safe, clean room with friendly staff. Cons: Overpriced. Dated and worn down interior. Will not stay here again. Should have checked reviews before our visit. Stay here and you'll be paying $100 for what should be a $50 room.

Helpful?
1 Thank Pete A
coldwater
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed May 31, 2015 via mobile

We had a nice room. Good check in with Mr Dubois. Very disappointed in breakfast. We were leaving around 8 so went in breakfast area and could not believe that they were so picked over. Not even hot water for tea. Coffee gone. Eggs gone. Tried to talk to lady doing the kitchen but she did not speak English. If... More 

Helpful?
Thank Beverly D
GeneralMgr34, General Manager at Comfort Suites, responded to this review

Thank you for your review.I am glad to hear that staff and room and hotel was nice.Thanks for that.I am disappointed to hear that our breakfast service was not to your expectations..This critical feedback will used in training to our staff.Thank you and look forward to see you again. More 

St. Petersburg, Florida
Level Contributor
104 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed April 22, 2015

This is a tired property and it's not a good sign when the upgraded fixtures and accessories are bottom rung Home Depot stuff. On top of that, surfaces were sticky and there was a strong curry smell emanating from the "Jacuzzi Suite" directly across from the elevator on the top floor. Are the owners living there? This property is more... More 

Helpful?
1 Thank Stephen A
Lexington, Kentucky
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed April 2, 2015

Stayed here for a week on business. I gave the hotel an "average because the hotel is in the midst of the "Choice Hotels update." Once they finish everything I think it will be deserving of a little higher rating. Lobby and breakfast area are always neat and clean. Breakfast is average fare--a little more variety would have been nice.... More 

Helpful?
Thank KSKACK
Washington DC, District of Columbia
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed March 1, 2015

We passed through here on the way from MS to MD, and stayed for 1 night. The hotel isn't bad, it just seems that they're not the most present as a staff. It was nice and quiet here, the beds were comfy, and it looks like things have been updated somewhat recently. There's an indoor pool, which was good for... More 

Helpful?
3 Thank MrsCsqd
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