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Great Ocean Road Resort

105 Great Ocean Road, Anglesea, Victoria 3230, Australia (Formerly Surfcoast Spa Resort)
Hotel amenities
Great Ocean Road Resort
Best prices for: 1 room 1 guest
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Ranked #1 of 1 Hotels in Anglesea
A recent review
3 of 5 stars reviewed 2 weeks ago
Hyper10n Melbourne, Australia
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74 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Melbourne, Australia
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

i went to this resort last year, then they charged me twice fees, after a long long period for solving that problem, yes, they had refunded to me. however!!!!!!!!!!!!i haven't visited this resort recently, they charged me the third time!!!what's going on! do i report to the police about this affair!! i think only this way can solve this problem... More 

Was this review helpful? Yes 7
Damien C, Manager at Great Ocean Road Resort, responded to this review

Dear Guest, We sincerely apologies for your account being charged three times. We have had some problems with our accommodation system which has caused a number of overcharge bookings in recent months which has now been fully resolved. If you or any past guests have any further questions please contact the hotel via telephone 03 5263 3363. Kind Regards, Management More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed the weekend at this resort and will summarise it all as you get what you pay for. Some aspects are quite budget, other aspects are top class while other aspects range from disappointing to meeting expectations First thing I should mention is that we stayed here with a Groupon voucher. Now, apart from the disappointment of discovering that... More 

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Negative: Gave our bank details over the phone to pay for accommodation and they took the payment for the accommodation plus extra. Took over a week to get the money back. Room was really dirty, a lot of things were broken in the room. Positive: Cheap, good location, tennis court, pool. Summary: Not a good experience from the start which... More 

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed 4 weeks ago

The arrival was very nice and the resort was extremely clean driving through the drive way. It was a lovely area to live and stay but unfortunately I would say that the down fall was the lack of support to make the resort amazing. What I mean is the local shops were all closed and it didn’t make it easy... More 

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Port Stephens, Australia
Contributor
15 reviews 15 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 14, 2015 via mobile

Beautiful room with huge spa bath, the only problem was it was a very tight squeeze with the toilet behind the door, a sliding door is needed. The room was clean and you really felt like you were on holiday. I think they are very short staffed, but we would definitely go back to stay

Was this review helpful? Yes 1
Melbourne, Australia
Top Contributor
100 reviews 100 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 29, 2015

After reading mixed reviews on Trip Advisor I was a little apprehensive about staying here but on arrival was pleasantly surprised to find clean spacious 1 bedroom apartment which apart from lack of saucers and cups had everything one could want. Opposite the river and walking distance to beach and shops I found it an enjoyable resort to stay at.

Was this review helpful? Yes 1
Crete, Greece
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 26, 2015

This resort was in a good location - the room was dark and had been badly cleaned. When we arrived they had taken my credit card number to support the booking and told me that they would take the cost of the stay upon my departure. As I had Australian dollars I paid my bill including extras in full in... More 

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Port Macquarie, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 24, 2015

I apppreciate that this property is a serviced apartment but the service was non existent. No one to greet us except a machine that didn't work. Got a key from the cleaner. No coffee mugs, teaspoons, or soap in room. They ran out of soap! No tourist or room information available. Stayed two nights and the room had not been... More 

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South Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed March 19, 2015

I booked this hotel online because I needed wifi but when I got here a sign said that wifi was not available in the rooms and that is was only available in the lobby for a limited time. I felt jipped and when I questioned it the next morning I was told by the staff that it was available and... More 

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Murwillumbah, Australia
1 review
2 of 5 stars Reviewed March 16, 2015

Things did not auger well when we tried to book on-line but the booking system did not work and phone would not answer so we booked via wotif. I have never had need to write one of these but when things are poor others really should know. When we tried to confirm our arrival time the phone was diverted to... More 

Was this review helpful? Yes
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Amenities