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Hotel Ibis Thornleigh

200 - 212 Pennant Hills Road, Thornleigh, Hornsby, New South Wales 2120, Australia
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1 room 1 guest
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Hotel Ibis Thornleigh
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341 Reviews from our TripAdvisor Community

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Traveler rating
    79
    158
    81
    13
    10
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105
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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  • German first
  • Italian first
  • Korean first
  • Any
English first
  • All months
    (341)
  • Mar-May only
    (99)
  • Jun-Aug only
    (81)
  • Sep-Nov only
    (78)
  • Dec-Feb only
    (83)
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Cuneo, Italy
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I stayed more or less 2 weeks in this hotel and I found it very poor in everything. The room is very small, without comfortable furniture and spaces. There were no space for my lugguages (1 hand bag and 1 bigger luggage). The wardrobe did not contained stands for my work suits. The bathroom is small and uncomfortable. Some days... More 

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Albany, WA
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Picked this hotel as it was conveniently located on the northern side of Sydney. Handy when flying into Sydney late and wanting to get towards the city outskirts when the traffic was light. Room was clean and basic. Bed was comfortable. Only real downside was the kettle. Warning...... always smell the kettle before attempting to make a cuppa. A previous... More 

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Melbourne, Australia
Level Contributor
106 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Our room was very small and not much space for two people to move around and the bathroom very compact. The comfortable bed was the highlight - it was very comfortable (much more so than some hotels which have charged a lot more!) And plenty of hot water in the shower - so no complaints there! The room could have... More 

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HITGM, Manager at Hotel Ibis Thornleigh, responded to this review

Dear Melb22, Thank you for sharing your recent experience at the Ibis. It is always a pleasure to receive feedback from our guests. I am very pleased to hear you enjoyed your Ibis beds! I do however appreciate you sharing your concerns in regards to the cleanliness of the room, as well as the air conditioning issues you experienced. I... More 

Forster, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Being a regular business traveller and staying at this hotel very often, I find this hotel and location convenient. Rooms are tidy and basic with comfortable beds. Bathrooms quite small but adequate. Housekeeping need to attend to cobwebs around aircon units and above windows - each room I have stayed in has the same problem. Unless you are a very... More 

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HITGM, Manager at Hotel Ibis Thornleigh, responded to this review

Dear Tee V, Thank you very much for taking the time to provide your feedback about your recent stay at the Ibis. It is always a pleasure to receive our guests feedback. I have shared your comments with our team. This serves as an encouragement to them as we strive to continuously improve the quality of our services. Please rest... More 

Sydney, Australia
Level Contributor
78 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Clean, tidy rooms, standard size with basic facilities. Bathrooms are small but adequate. Bar open throughout the evening, dinner and breakfast available. Small lounge area to mingle. Located on busy highway but noise level was not a problem. Fine for a one night stay. Lots of restaurants in easy walking distance nearby.

Was this review helpful? Yes
HITGM, Manager at Hotel Ibis Thornleigh, responded to this review

Dear MDN333, Thank you very much for taking the time to share your recent experience at the Ibis Thornleigh. It is always a pleasure to receive positive feedback from our guests. I have shared your comments with our team. This serves as encouragement to all of our staff as we strive to continuously improve the quality of the services we... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel staff were extremely helpful. I had an issue with the duvet in my room falling apart and they responded very quickly to resolve my issue. Staff are always friendly and looking to help. Was able to conduct my business very well. Location is only downside as it is roughly 50km outside the city and costs roughly $140 to... More 

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HITGM, Manager at Hotel Ibis Thornleigh, responded to this review

Dear TheCoolCamaro, Thank you for taking the time to review your recent stay at Ibis Thornleigh. It is always a pleasure to receive feedback from our guests. I am sorry to hear about the experience you had with the duvet bed in the room, however very pleased to hear our team were able to resolve this for you quickly. Thank... More 

Tweed Heads, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 8, 2015

My husband and I had a one night stay at the ibis Hotel and I was very happy with the excellent service we received. Check in was very fast and efficient, and Darren, who was on reception, was extremely friendly and helpful. As we entered the hotel we noticed how warm it was and initially welcomed the warmth as it... More 

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HITGM, Front Office Manager at Hotel Ibis Thornleigh, responded to this review

Dear Carol B, Thank you very much for taking the time to provide your feedback about your recent stay at the Ibis Sydney Thornleigh. It is always a pleasure to receive such positive feedback. I have shared your comments with our team, in particular Darren. This feedback serves as an encouragement to all of our staff as we strive to... More 

Forster, Australia
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed July 6, 2015

I have often stayed in Accor hotels, particularly Ibis. This one was most disappointing. We stayed two nights in July (mid winter), after the first night we complained about the a/c blowing only cold air, no heat. We were assured it would be looked at that day, before our return that night. However, there was no change on the second... More 

Was this review helpful? Yes
HITGM, Front Office Manager at Hotel Ibis Thornleigh, responded to this review

Dear Narla20, Thank you for taking the time to tell us about your experience at the Ibis Sydney Thornleigh. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore I am very disappointed to hear we... More 

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