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Hotel Urban St Leonards

Certificate of Excellence
194 Pacific Highway, St Leonards, North Sydney, New South Wales 2065, Australia
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Best prices for: 1 room 1 guest
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Hotel Urban St Leonards
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Hotel Urban St Leonards
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227 reviews from our community

Traveler rating
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    27
    10
    2
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31
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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There are newer reviews for Hotel Urban St Leonards
See the most recent reviews
Port Macquarie
Contributor
15 reviews 15 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 8, 2011

I was staying for two nights. I rang reception on the morning I was planning to leave to request another night to stay, as a friend who has been ill recently was in town and was keen to catch up. I was informed that only one suite room on level 4 was available, which was a lot more in cost.... More 

Was this review helpful? Yes 1
sasrowlands, General Manager at Hotel Urban St Leonards, responded to this review

Hi Coastalgal, Thanks for taking the time to write your review. It was disappointing to hear that you did not enjoy your stay after you had thought us so spesh that you were wanting to extend and stay even longer! We are heading into our peak period now so I am sorry that we didn’t have the same room type... More 

Coffs Harbour
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 3, 2011

My young daughter and I stayed here for 3 nights on a quick holiday. We had a great stay and were very happy with this hotel. We had a terrace room on ground floor which had a small courtyard. Was a little worried as we were right next to the highway but suprisingly wasn't too much noise at all. Beds... More 

Was this review helpful? Yes
sasrowlands, Marketing at Hotel Urban St Leonards, responded to this review

Hi Raymagini, Thank you for taking the time to post such a lovely review! We love how cosy and comfy it is at St Leonards - it's a great little getaway and a place where you know you'll be looked after. We are so happy to hear you and your daughter think so too. Kind Regards, Caitlin Marketing Executive More 

Sydney, Australia
Top Contributor
100 reviews 100 reviews
21 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed September 21, 2011

As a regular customer of the cafe, I highly recommend it. The service and quality of the food is fantastic, the staff are very friendly and remember you and your order. For corporate conferences, this venue is also perfect, the staff go above and beyond to help and the food is top quality. Only recommendation would be to leave time... More 

Was this review helpful? Yes 1
sasrowlands, Marketing at Hotel Urban St Leonards, responded to this review

Hi sarahausti, We sure love Café Sure too! It's great for corporate conferences, catching up with friends, and even for those days where you want a coffee and some quiet time to collect your thoughts. If you're interested, you can find us on twitter @surecafe.Thanks for your feedback! Kind Regards, Caitlin Marketing Executive More 

Newcastle, Australia
1 review
4 of 5 stars Reviewed September 18, 2011

We have just returned from the Hotel Urban after a fabulous weekend stay, the staff at the hotel were very accomodating, from setting up bedding for our young son to help with luggage, nothing was too much trouble. When the bill was incorrectly tallied this was very quickly rectified with a smile and the cafe staff were just as helpful... More 

Was this review helpful? Yes
sasrowlands, Marketing at Hotel Urban St Leonards, responded to this review

Dear 4TeamEvans, I hope you're feeling happy and refreshed after your fab weekend away. We're big on the little things – things like heating and prettying up a baby meal and setting up a comfy bed for your son are no trouble for us, but hopefully they made your stay much more comfortable. Thanks so much for taking the time... More 

San Jose CA
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 15, 2011

This hotel was completely unexpected. It was booked for just a one night stay but the decor, the food and the staff was exceptional!! I would definitely stay here again if I'm in Australia

Was this review helpful? Yes
sasrowlands, Marketing at Hotel Urban St Leonards, responded to this review

Hi Rottwyler, How great to hear we could give you an unexpectedly exceptional experience during your visit to Australia! Nice surprises are always fun :-) Thanks so much for your feedback and we look forward to seeing you next time. Kind Regards, Caitlin Marketing Executive More 

Upper Hunter Valley
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 3, 2011

I stayed here whilst hubby was having surgery at North Shore Private Hospital as it was convenient. Arrival was uneventful, coffee great at the cafe as were the staff there. Day 2 was very disappointing as after being at the hospital all day all I wanted was a shower and sleep, well not happening as fast as I would have... More 

Was this review helpful? Yes 1
sasrowlands, General Manager at Hotel Urban St Leonards, responded to this review

Hi Shanea_8, I apologise for the issues that you had with your room door lock and the subsequent poor service received in rectifying the issue for you. The door lock in question has since been replaced and I have reviewed your comments with the team to ensure that concerns such as these are handled in a more efficient and friendly... More 

St Leonards, Australia
1 review
4 of 5 stars Reviewed August 24, 2011

The best part of the stay at the Urban are definitely the team ! Lucy at the front desk is fantastic - always bright and bubbly and always ready to help or even to just have a chat. The boys in the cafe such as Pat, Curtis, Daniel & Vish are all good fun, very relaxed but still professional and... More 

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sydney
Senior Contributor
38 reviews 38 reviews
31 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 7, 2011

We stayed here whilst my mum was having treatment at a local hospital and were thrilled with the service, the quality of the hotel and their willingness to help us settle in, (my mum is temporarily in a wheelchair so there was a little bit of organising to do). The beds were very comfortable, the balcony provided fresh air and... More 

Was this review helpful? Yes
sasrowlands, Marketing Manager at Hotel Urban St Leonards, responded to this review

Hi barbarellahutch Thanks for the great review! We try our best to be a little ray of sunshine for all our guests who are patrons or family/friends of the Royal North Shore Hospital, so we are rapt that we could be your home and away from home while you’re mum was getting treatment. I’ll be sure to pass on your... More 

1 review
5 of 5 stars Reviewed August 1, 2011

We chose to stay at the Urban because of it's proximity to the Royal North Shore hospital and the other positive reviews on Trip Advisor.  The room was comfy (especially their beds). The service on check-in was friendly as were all their staff. The food in the Sure  cafe was great as was the music chosen playing on their wall... More 

Was this review helpful? Yes
sasrowlands, General Manager at Hotel Urban St Leonards, responded to this review

Hi Magia3e, Thanks for leaving such a glowing review. We are glad that you enjoyed your stay & that we assisted in taking your mind off things. I look forward to keeping in touch via Twitter! Amanda Cottome General Manager More 

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 30, 2011

Stayed over the weekend in an Urban King Room facing the Pacific Highway. To summarise, it's decently priced, has decent amenities and is a decent distance from attractions, but the rooms have tiny bathrooms and the bed/pillows are pretty hard. Time for some details... Front desk service was professional and polite, and when we tried the Sure Cafe downstairs for... More 

Was this review helpful? Yes
sasrowlands, Marketing Manager at Hotel Urban St Leonards, responded to this review

Hi SkyHeron Thank you for such a comprehensive review of our hotel. We are very happy to hear you enjoyed your stay, and by the sounds of it got to explore the local area and other Sydney suburbs too. The train is a great way to get around, plus another way to get into the City (Wynyard Station) or up... More 

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