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Hotel Urban St Leonards

Certificate of Excellence
194 Pacific Highway, St Leonards, North Sydney, New South Wales 2065, Australia
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Hotel Urban St Leonards
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247 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
  • All months
    (247)
  • Mar-May only
    (68)
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Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

I had an overnight stay at the Urban and thought it was a great hotel with great staff. I had several requests for the staff and they were very helpful. Very nice room (not huge but good size ). Ten minute walk to the train station and bus stops just 30 secs away (though you'll need an Opal card). The... More 

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Surfers Paradise, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a couple of nights in January as had a couple of medical appts. It's close to North Shore Hospital & St Leonards Station, probably a 5-10 minute walk up the road. I was really surprised that they actually will give you a discount if you are staying for medical reason. Originally, thought it was kind of expensive... More 

Was this review helpful? Yes 1
Traveliista, General Manager at Hotel Urban St Leonards, responded to this review

Hello dazed99, Thanks for leaving a review. It's always wonderful to be pleasantly surprised, it doesn't happen all that often. It is music to our ears to hear that you found the Hotel to be great value and our "Snorer" beds super comfy. We hope to have you back again soon. Cheers, Amanda Cottome General Manager More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel itself is nice enough - clean, and well appointed and the cafe does good healthy food. However as many previous reviewers have remarked the rooms at the front are loud with traffic noise at all hours and this has meant disrupted sleep. I had read the reviews and specifically asked for a quiet room at the back when... More 

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Traveliista, General Manager at Hotel Urban St Leonards, responded to this review

Hello kj_nz99, Thanks so much for taking the time out to leave a review! It's lovely to read that you found the Hotel spick and span and enjoyed the healthy food options from Sure Café but nothing is as important as a good night's sleep and I am sorry that we didn't manage to provide that to you. I'd love... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

I stayed here overnight very recently as I had to undertake some work at Royal North Shore Hospital early the following morning. The proximity to the hospital was 5 minutes walk away, which was perfect. The staff at the front desk were very friendly - service with a smile - and even when I checked out at 6:30am, they were... More 

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Traveliista, General Manager at Hotel Urban St Leonards, responded to this review

Hello LeonieA, Thanks for leaving a review. It's wonderful to hear that you found the Hotel in a convenient location to RNSH, the team very friendly, the bed super comfy and the shower pressure just right. I just wish we'd managed to get you that hot chocolate too! Sorry that Sure Café wasn't open when you needed it. We hope... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We found this hotel perfect for when we had a medical appointment and will be booking in again for our follow up visits. Everything one could need was available on site including a great café serving great food. When you are coming and going at all hours 24hr room service is a bonus. The hotel was clean, well appointed and... More 

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Traveliista, General Manager at Hotel Urban St Leonards, responded to this review

Hello Chezroc, Thanks so much for taking the time out to leave a review. Thanks so much for giving us full marks! The team here love what they do and gain much satisfaction out of this feedback. Have a lovely day and we hope to see you again soon. Kind regards, Amanda Cottome General Manager More 

Wollongong, Australia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 30, 2015

This hotel is overall, understated. It has a unique charm, yet is unfussy. It is very conveniently located north of the Harbour Bridge on the main route to the northern beaches. Rooms are very comfortable though slightly small. There is parking in cramped conditions beneath the hotel. The restaurant is reasonable for food quality, though over-priced for value. Definitely a... More 

Was this review helpful? Yes 1
Traveliista, General Manager at Hotel Urban St Leonards, responded to this review

Hello Timothyb776, Thank you for so eloquently describing our little Hotel, our marketing team could not have characterised it better. See you again soon. Amanda Cottome General Manager More 

Newcastle, Australia
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed May 28, 2015

We stayed here overnight for a nearby medical visit early on the second day. Check in was a breeze and we were made to feel very welcome. Our room was a good size with a lovely king bed. There was a very well stocked mini bar if that is your thing. We went downstairs for a lovely coffee and cake... More 

Was this review helpful? Yes 1
Traveliista, General Manager at Hotel Urban St Leonards, responded to this review

Hello Nadia F, Thanks so much for taking the time out to leave a review. It's wonderful to read that you enjoyed the food from Sure Cafe and found our Urban Snorer beds super comfy. We hope to have the chance to welcome you back again soon. Cheers, Amanda Cottome General Manager More 

Gerringong, Australia
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 27, 2015

Stayed here for a work meeting. Good, clean facility with friendly check-in staff. Great restaurant/cafe on the ground floor where we ate breakfast. I had a room on the 3rd floor on the Highway side so it was noisey. Perhaps a room on the other side would be quieter. All in all though, I would stay here again.

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Traveliista, General Manager at Hotel Urban St Leonards, responded to this review

Hello Neet W, Writing a review from Gerringong NSW must be tough - what a beautiful part of the world it is! Thanks so much for taking the time out to write a review. I'm glad that you found the Hotel spick-and-span as much effort is put into keeping it clean by our Team. Looking forward to welcoming you back.... More 

Melbourne, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 26, 2015

Booked a Room with a Balcony to ensure we were not overlooking the road. The room was very comfortable with a great bed. The shower was a little small and there was no bath mat in the room. The room was quiet, and there was no traffic noise, but of course (like nearly every Australian hotel) there was noise from... More 

Was this review helpful? Yes
Traveliista, General Manager at Hotel Urban St Leonards, responded to this review

Hello onepenguinonthemove, Thanks so much for taking the time out to write such a comprehensive review. We are passionate about doing our little bit to assist the environment and supplying Who Gives a Crap toilet paper, made from recycled paper, is one of them. We have recently switched to Biology Skincare for our in room amenities. One of the reasons... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 23, 2015

We had 10 people stay here for the weekend for business. Definitely won't stay there again. Very noisy from cars on Pacific highway making it impossible to sleep. Pillows were thin and not conducive to sleep. Service in the restaurant was an all time low, poor and slow without any acknowledgement. It took me an hour to get poached eggs... More 

Was this review helpful? Yes 1
Traveliista, General Manager at Hotel Urban St Leonards, responded to this review

Dear sultanas1, I am so terribly sorry that you experienced this in our Café. I assure you that the service that you received is not typical. After reading the Duty Management log from that particular morning we identified a number of issues that had occurred that hadn't been managed appropriately. The primary issue being our hot plate failing in the... More 

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