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Mercure Sydney Parramatta

Hotel website
106 Hassall Street, Rosehill, Parramatta, New South Wales 2142, Australia
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What travelers say:
Very good
(7)
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(4)
Olympic park
(3)
Mercure Sydney Parramatta
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Mercure Sydney Parramatta
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659 reviews from our community

Traveler rating
    198
    334
    95
    22
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Agnes Water, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

From the moment I arrived until the time I left the Mercure proved to be consistent in good service, cleanliness and comfort. Having a pillow choice was an unexpected bonus. The bed was comfortable, the room was well maintained, everything worked and the room was well insulated against traffic noise. The shower was robust and the temperature consistent and the... More 

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Perth
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The only reason I'd stay here is location and price. I am not faulting the service. The rooms were clean and comfortable. The hotel is a bit dated and is a regular for coach groups, so be prepared if you want a fast checkout or to ask a question. I'd stay again, but not my hotel of choice.

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JoleenRHurst, General Manager at Mercure Sydney Parramatta, responded to this review

Dear 623tanyaa, Thank you for your comments and we do hope that you will stay with us again as you stated that our location and price generally suits your business needs. Kind regards Joleen R Hurst General Manager More 

Newcastle, Australia
Top Contributor
79 reviews 79 reviews
53 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

Eaten and stayed here several times but never got around to doing a review. Have arrived early, arrived late, left late and always been accommodated by the staff with our needs their priority. Even when they are incredibly busy depending on the concerts, races or just people staying there. Loved the rooms, though the lounge chair in our last room... More 

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JoleenRHurst, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Jennyaspot, Thank you for your great review and it is great to hear that you have always had a fantastic stay with us. I am glad that you enjoy our facilities - hope you get the chance to use them on your next stay. Apologies that your bedroom chair was not up to standard - we will look at... More 

Gosford, Australia
Top Contributor
61 reviews 61 reviews
28 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Really nice hotel located about 1km from Parramatta's cbd (close to the Rosehill racecourse). The really pleasant surprise here was the staff. They were highly professional and accommodating. We haven't felt so welcome at a hotel in a long time.

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JoleenRHurst, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Alex_Roach, Thank you for your reveiw - I will share your comments with my team as they are indeed very professional and are always willing to please and assist our guests - it is something which we take great pride in. I hope we have the opportunity to welcome you back again when next you have to stay in... More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The Mercure was very clean, service was great as are most Accor sites. The shuttle service every 30mins (I think) dropped me at the terminal on time. No complaints at all an would definitely consider this site again but only when its on special as I though it was over priced.

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JoleenRHurst, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Peter C Thank you for your review on your recent stay with us and we appreciate your comments about our hotel being clean and our great service. Our service is what we take great pride in to ensure that our guests have the best stay with us. The shuttle service is indeed very convenient - right outside our front... More 

Canberra
Top Contributor
58 reviews 58 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was good accommodation for us, suiting our needs as it is central to the Rosehill Race track. I was disappointed that there was no 'onsite' gym. On their website it says that there is a gym but on arrival it states in the room that the gym is off site and within walking distance. When I enquired at reception... More 

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JoleenRHurst, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Samantha C, I am pleased that our location was suitable for you needs on this occasion. We are indeed just accross the road from the Rosehill Race Course so a good option if attending for race events or even conferences and events that are being held there. I do apologise that our on site gym was not operational -... More 

Canberra, Australia
Top Contributor
72 reviews 72 reviews
72 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed March 19, 2015

I stayed two nights at Mercure in a Queen Bed room. This is an older style hotel but well maintained. The room I had was a good size and the bed comfortable enough. The bathroom was clean but a bit dated and had a shower over the bath arrangement. This could be a challenge for anyone who has mobility problems.... More 

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JoleenRHurst, General Manager at Mercure Sydney Parramatta, responded to this review

Dear JeremyC-99, Thank you for your comments about your stay with us. I am pleased to hear that you found our service and staff to be our best asset - they are a great team and we really enjoy providing our guests with the best service that we can - we want to provide genuine and authentic connections with all... More 

Perth, Western Australia, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 11, 2015

wifi service weak and unable to connect. not free in room. parking $10 a day. no gym as advertise, get a pass from front desk and walk upto a centre...chips in mini bar outdated. light globes gone. not 4 star in my experiance

Was this review helpful? Yes
JoleenRHurst, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Stephanie J, Thank you for your comments based on your recent stay with us. I apologise that your wifi connection was not strong enough or that you had difficulty connecting - we do offer complimentary wifi in our lobby area also. The gym is currently being redeveloped, however we have complimentary membership for our guests at our local fitness... More 

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