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Mercure Sydney Parramatta

Hotel website
106 Hassall Street, Rosehill, Parramatta, New South Wales 2142, Australia
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Mercure Sydney Parramatta
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Mercure Sydney Parramatta
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655 reviews from our community

Traveler rating
    197
    332
    94
    22
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canberra
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This was good accommodation for us, suiting our needs as it is central to the Rosehill Race track. I was disappointed that there was no 'onsite' gym. On their website it says that there is a gym but on arrival it states in the room that the gym is off site and within walking distance. When I enquired at reception... More 

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Canberra, Australia
Top Contributor
73 reviews 73 reviews
73 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed two nights at Mercure in a Queen Bed room. This is an older style hotel but well maintained. The room I had was a good size and the bed comfortable enough. The bathroom was clean but a bit dated and had a shower over the bath arrangement. This could be a challenge for anyone who has mobility problems.... More 

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JoleenRHurst, General Manager at Mercure Sydney Parramatta, responded to this review

Dear JeremyC-99, Thank you for your comments about your stay with us. I am pleased to hear that you found our service and staff to be our best asset - they are a great team and we really enjoy providing our guests with the best service that we can - we want to provide genuine and authentic connections with all... More 

Perth, Western Australia, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

wifi service weak and unable to connect. not free in room. parking $10 a day. no gym as advertise, get a pass from front desk and walk upto a centre...chips in mini bar outdated. light globes gone. not 4 star in my experiance

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JoleenRHurst, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Stephanie J, Thank you for your comments based on your recent stay with us. I apologise that your wifi connection was not strong enough or that you had difficulty connecting - we do offer complimentary wifi in our lobby area also. The gym is currently being redeveloped, however we have complimentary membership for our guests at our local fitness... More 

Chelmsford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We ended up outside Sydney in error however the staff at the Parramatta were so helpful and friendly and went the extra mile to help us sort our local directions to both trains and ferry. The Duty Manager, Faisal asked how we were whenever he saw us and sought us out in the restaurant to check all way ok. Without... More 

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JoleenRHurst, General Manager at Mercure Sydney Parramatta, responded to this review

Dear 123wild, Thank you for your very positive review in what, I agree, could have been a disaster for your break. I am pleased that my team went out of their way to help you with your travel arrangements and I will ensure that I also pass on your comments to Faisal. Thank you for letting us know that you... More 

Sydney, Australia
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have stayed here a few times for the big race events at Rosehill Gardens. The perfect location. The hotel romos are clean and modern, staff very helpful. Cant recommend a better place to stay after as long day at the races.

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JoleenRHurst, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Fosterthetraveller, Thank you for your reveiw. Yes the hotel is well positioned for a short walk to the race. March has some great races - Golden Slipper and I hope you are coming back to stay with us as we look forward to looking after you again. Kind regards Joleen R Hurst General Manager More 

Seymour
Top Contributor
57 reviews 57 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel opened as a (SPHC) Travelodge, and some of the ancestry still shows through. That, however is not a criticism. Well located for Rosehill Gardens and local industry, travel to Parramatta by bus may not always suit due to timetable. There is usually sufficient parking in the CBD if you drive. Rooms are clean and spacious, with decent bathrooms... More 

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JoleenRHurst, General Manager at Mercure Sydney Parramatta, responded to this review

Deasr John K, Thank you for your review and we appreciate your positive comments about our rooms, car parking and the restaurant and bar. I apologise that your check out was lengthy - we always have a minimum of two staff rostered on the front desk at all times and an Assistant Manager on shift. We also have other staff... More 

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