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Mercure Sydney Parramatta

Hotel website
106 Hassall Street, Rosehill, Parramatta, New South Wales 2142, Australia
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Mercure Sydney Parramatta
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674 Reviews from our TripAdvisor Community

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Traveler rating
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    96
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (674)
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    (186)
  • Jun-Aug only
    (148)
  • Sep-Nov only
    (171)
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    (169)
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Armidale, Australia
Level Contributor
12 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Mostly we have been very happy with our stay at Mercure Parramatta. The beds are comfortable and the rooms are very clean. Breakfast at the restaurant was nice, and great that kids under 16 eat free. Service was very pleasant. Location was excellent for our needs. Very quiet, even for an afternoon nap. Shower in our room was terrible as... More 

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Coffs Harbour, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here in June for Business and it was a nice surprise as it was the first time I had stayed there. The staff are friendly, the rooms are quiet, a good size and neat and tidy. The dining room has friendly staff and a good menu. The Hotel is located close to Rosehill racecourse and not far from... More 

Was this review helpful? Yes 1
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Dennis O I am very pleased that you enjoyed your first stay with us. My team will be glad to hear that you enjoyed your interactions with them, they are very friendly and welcoming. Our rooms are a good size and quiet plus being centraol to Rosehill Racecourse and very close to the Parramatta CBD makes the location ideal... More 

Bellbird
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had another opportunity to stay at Mercure ,this place is fantastic ,the staff are so awesome and so friendly , my 2 grandchildren and myself just absolutely love staying here we are spoilt with your overwhelming friendliness and kindness,,, A very big thank you to you all , we can't wait to return for another night to spend with you... More 

Was this review helpful? Yes 1
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Dianne D Thank you for your amazing comments - my team will be very happy to read your feedback and we love the opportunity to welcome you and the grandchildren back again in the near future. Many thanks and kindest regards Joleen R Hurst General Manager More 

Brisbane, Australia
Level Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We needed to find somewhere close to where we were attending a wedding at the weekend and this was perfect! The staff were great, our flight was an early one and we managed to check in at 10am, which was perfect for a family with two tired children. The room was ideal, the only problem we had was the air... More 

Was this review helpful? Yes
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Carrob1 Thank you for your feedback on your stay with your family and we are very glad that you found our hotel to be perfect for what you needed. We understand the challenges when travelling with children so we always try to accommodate our early arrivals if we have the rooms ready so pleased to hear that you had... More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed 3 weeks ago

Upon finally finding hotel after leaving parrsmatta railway station were told be many people only 10 min or 1km walk an hour later finally found jotel at 8pm and eith bahs and 12yo son .Then to woken by a 7am fire alarm

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear stephenp645 Great to hear that your last stay was as good a standard as your previous stays with us and that the location is handy for you. We look forward to welcoming you back again in the near future. Kind regards Joleen R Hurst General Manager More 

Brisbane, Australia
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A very comfortable hotel with helpful and efficient staff, I recently stayed here for a 3 day business trip. On the second day, my TV sound didn't work, so I was immediately upgraded to a better room and also given free Wi-Fi. An unexpected bonus! The Manager on duty was very helpful with transport suggestions - unfortunately, the hotel is... More 

Was this review helpful? Yes
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Liisa0 Thank you for your great comments on your recent stay with us. I am sorry that you had issues with your TV but that we were able to resolve it for you. Traffic in Sydney is very challenging, and although we are not in the CBD we do have a bus stop right outside the hotel which is... More 

Melbourne, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 17, 2015

The room was clean, but nothing flash. If you want something basic and close to the racecourse than this is it. The bathroom and bedroom could certainly do with a lick of paint, and a touch up on the decor. The bathtub was just stained with over use. Good news is the service was good, and the room quiet. The... More 

Was this review helpful? Yes
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Kxi, Thank you for your feedback on our hotel. We are pleased that you found the location of the hotel to be central to the Rosehill racecourse and also to Parramatta CBD. We also appreciate your comments on our room decor, and particularly pleased that our service met your expectations as my team pride themselves on high levels of... More 

Anna Bay
1 review
5 of 5 stars Reviewed May 6, 2015

From the time we checked in until we departed all team members went out of their way to offer above and beyond customer service. We dined in the restaurant for breakfast and our evening meal, food was good with a variety to choose from. Thankyou

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Janslade, Thank you for your fantastic feedback - my entire team are very pleased that they have provided you an experience that you felt was above expectation. Our Executive Chef will also be pleased that you enjoyed the food and the variety that he presents in our restaurant. We look forward to welcoming you back again when next you... More 

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