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Hotel Ibis Sydney Airport

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205 O'Riordan Street, Mascot, Botany Bay, New South Wales 2020, Australia
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Hotel Ibis Sydney Airport
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Hotel Ibis Sydney Airport
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1,348 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rockhampton, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

rooms are a little dated but beds were very comfortable, food was a little overpriced and theres not much else close for food but it was of good quality. great hotel for nightly syopovers nice and close to the airport and 400m from train to sydney central. staff were really nice and helpful. :)

Was this review helpful? Yes
Pamela M, Manager at Hotel Ibis Sydney Airport, responded to this review

Hi lovinlife92, Thank you for taking the time to leave us some feedback. So happy that you enjoyed the customer service from our team and the meals in our ibis kitchen restaurant. We hope that you chose to stay with us again next time you are in need of a hotel close to the airport. More 

Australia
Contributor
19 reviews 19 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed 1 week ago

The Ibis Sydney airport is by far the worst hotel I've ever stayed in. Our connecting flight to LAX was cancelled due to weather and our airline kindly paid for a nights accommodation at the Ibis. It was almost like we were the first guests the hotel ever had. After spending 10 hours in an airport, arriving at the hotel... More 

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Pamela M, Manager at Hotel Ibis Sydney Airport, responded to this review

Thank you for the review hjane0, I am sorry that we didn't meet your expectations on this occasion. I also want to apologise for the wait at check in, it sounds like the airline didn't provide us with the correct information and I am sorry that you had to wait till we rectified the problem. I do hope that you... More 

Sydney, Australia
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Hotel Ibis for one night. The room we were given was very nice although it did remind me of a caravan. There was a modular bathroom fitted into the room that was very clean and the shower was spacious. The bed was very soft & comfortable, it was the most comfortable bed I have ever slept... More 

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Pamela M, Manager at Hotel Ibis Sydney Airport, responded to this review

Dear ClaireL31, Thank you very much for your feedback. I am thrilled that you enjoyed the ibis Sweet Beds, we do receive a lot of great compliments from our guests about how comfortable they are. We hope you can visit us again soon. More 

Sydney, Australia
Top Contributor
58 reviews 58 reviews
29 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you want to stay close to the airport this place is a good option as it's cheaper then the Stamford. Restaurant is nice with good food. Easy shuttle service to the city. The bathroom is a little pod in your room room but it does the job. Can be a bit noisy if you are on the road side.... More 

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Pamela M, Manager at Hotel Ibis Sydney Airport, responded to this review

Thank you for the great review Jason. We look forward to welcoming you back soon. More 

cornwall
Top Contributor
136 reviews 136 reviews
51 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was a bit worried about checking in after seeing the recent poor reviews. Reception was friendly and efficient. The room was on the small side but comparable with other Ibis hotels in Europe. There was a slight musty smell on arrival as if the room had not been used for a while. This cleared after a couple of minutes with... More 

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Pamela M, Manager at Hotel Ibis Sydney Airport, responded to this review

Thank you for the great review. I am glad that you enjoyed your stay with us. The building next door will be a new Pullman Hotel and should be open next year. We hope you chose to stay at ibis Sydney Airport on your next visit to Sydney. More 

Brisbane, Australia
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Last week I stayed at the Ibis near the Sydney airport.. The room I was booked in had an overpowering smell, so I had to leave the window open, being near the airport the noise was loud and constant, not to mention the constant fire alarms going off at all time of the night. The bathrooms were built all in... More 

Was this review helpful? Yes
Pamela M, Manager at Hotel Ibis Sydney Airport, responded to this review

Dear Daniel, Thank you for the review. I am sorry that you experienced a fire alarm while staying with us. The fire system is there to keep us safe however on this occasion it was a false alarm for which I apologise. All of our bathrooms have an exhaust which constantly draws out any steam. If there is an issue... More 

Melbourne, Australia
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 1 night at the end of April, before my flight the next morning. Booked well in advance, upon checkin was given a room on the ground floor which I wasn't overly worried about. But all night I could feel and hear the trains going underneath me in the tunnel, and made for disturbed sleep. Would be better... More 

Was this review helpful? Yes
Pamela M, Manager at Hotel Ibis Sydney Airport, responded to this review

Thank you for the comments Mileagehopper. We appreciate our guest's feedback. At ibis hotels, we do not have mini bar however we do have complimentary water near the bar 24/7 and as you mentioned, vending machines are located on each floor. Please ask reception if you wish to have a room on a higher floor as we would be happy... More 

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