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All 5 Mascot hotels

Holiday Inn Sydney Airport

4.5 of 5 Hotel   |   Bourke Road & O'Riordan Street, Mascot, Botany Bay, New South Wales 2020, Australia
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Ranked #2 of 5 Hotels in Mascot
A recent review
5 of 5 stars reviewed 4 days ago
Aimee D Brisbane, Australia
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617 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for business again, and was welcomed back by the friendly staff. Stayed in a king suite which is really spacious and comfortable. Couches were a little tired but other than that the room was nice. Received a lovely hand written card with complementary bottles of sparkling water and fresh cut lime which just made my stay very special.... More

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Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

Thank you for the wonderful review of our hotel! I'm so pleased to hear that we were able to make you feel extra special on your recent stay and appreciate the loyalty you show towards Holiday Inn Sydney Airport. We work really hard to make sure our guests feel like our hotel is a home away from home, a place... More

Taipei, Taiwan
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is the last night we stayed in Sydney. It exactly didn't give me any relax or good memory for Sydney. It mostly like Holiday Express. You can regard is as a express hotel because everything is such simple. If you expect there will be a little relax atmosphere, you will be disappointed. BTW, don't trust the shuttle bus schedule... More

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Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

Thanks for taking the time to share your comments regarding your stay at Holiday Inn Sydney Airport. It's nice to hear that you enjoyed waking up to a beautiful Sydney sunrise and I would be interested to understand what other facilities might have made your experience more comfortable. We are always happy to hear recommendations to ensure we are providing... More

Kuala Lumpur, Malaysia
Contributor
20 reviews 20 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Checked in for early flight to avoid hassle but our experience was very bad. First of all, there is no concierge to assist us with our luggages, we have to drag the trolley up & down by ourselves. Then we found out that the front desk lady did not book our taxi for an early departure, despite she confirming it... More

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Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

Please accept my personal apologies for this less then acceptable experience. This is a very un-Holiday Inn experience and I am very disappointed that we failed to deliver our usual high standards on your visit. I am following up the various incidents you have raised with my management team. Please feel free to contact me personally at gareth.long@ihg.com as I... More

Cairns, Australia
Contributor
19 reviews 19 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

There are hotels marginally closer to the Sydney domestic airport than Holiday Inn - Stamford Plaza and Ibis but for the extra 100 metres or So the Holiday Inn is definitely worth a look. None of these hotels are actually "AT" the airport and although it would be possible to walk to any I would not recommend - especially with... More

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Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

We also think our hotel is worth the extra 100 metres, plus you are even closer to the Mascot Train Station and only a few stops from the city! Fantastic to hear that you found the hotel offered good value, great service and an awesome breakfast! Becoming an IHG Rewards Club member certainly offers some great benefits and I'm pleased... More

Senior Contributor
21 reviews 21 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I can thoroughly recommend this hotel. Stayed for one night on 6 Sept. Shuttle service between airport was excellent value and ran bang on time! Check in and check out in morning was fast, efficient and friendly! Staff are really an asset to hotel,unfortunately I didn't catch their names! Had a steak sandwich in Biggies bar downstairs whilst watching rugby!!... More

Was this review helpful? Yes 1
Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

What a great review of the Holiday Inn Sydney Airport! Thank you for taking the time to share your feedback. I think friendly service, a reliable shuttle service and a tasty steak sandwich are all pretty important, so it is great to hear we delivered on these aspects of your visit. The team and I look forward to your return... More

Bridgnorth
Top Contributor
51 reviews 51 reviews
34 hotel reviews
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We needed a one-night stay pre-flight and so booked the Airport Holiday Inn. It isn't actually at the airport site itself, it is a 5 minute taxi ride away, so that added $20 x 2 we weren't expecting but that was our fault for not double-checking the location of the hotel before we booked! The check-in staff were excellent, really... More

Was this review helpful? Yes 1
Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

Thank you for the great review of our hotel. There is a very good value shuttle option that runs between the airport terminals and Holiday Inn, this might be a good option for any future stays. It is great to hear that for the most part you had a positive experience and that you and your family were comfortable during... More

Cowra, Australia
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

we stayed here before flying to Fiji but as we had to be at the airport before the free airport shuttle that was supposed to be part of our stay, pay & go package it cost us $20 for a taxi, but breakfast packs were delivered to the room the night before so we could have something while waiting at... More

Was this review helpful? Yes
Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

Thank you for the great 4-star review of the Holiday Inn Sydney Airport! It is pleasing to hear that you had a positive experience and a good nights rest before your trip to Fiji..! I hope that the boxed breakfasts ensured you had a good start to your long day. We look forward to welcoming you back soon. Kind regards... More

Darwin, Australia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this hotel for one night as we were on our way back to Darwin from a cruise. We arrived at the hotel at 9.30am and were rapt that we could have our room straight away. The room was lovely and had all the expected amenities with a refurbished bathroom which was very nice. We ordered take in food... More

Was this review helpful? Yes
Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

Thank you for the fantastic 5-star review of Holiday Inn Sydney Airport! We always try to accommodate our early arriving guests if possible as we understand that having a rest after a flight is very important, I'm glad we were able to do this for you. I will let the Food and Beverage team know that you enjoyed room service,... More

Melbourne, Australia
Top Contributor
86 reviews 86 reviews
22 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

Close to Sydney airport and offering a shuttle service. Or you can walk to the domestic terminals. Clean hotel, well appointed with great "hotel" Gym. The restaurant and bar downstairs are great. I had a pizza and was really good. There is a subway and convenience shop 5 minutes walk. Also you can walk to the train station. Buffet Breakfast... More

Was this review helpful? Yes
Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

Dear Amylou540 Thanks for the awesome review of our hotel! I couldn't have written it better myself. It is great to hear that you found the facilities, food and location to your liking and most importantly that you had a good nights sleep. Thanks for continually choosing Holiday Inn Sydney Airport when you are visiting from Melbourne. We look forward... More

New Hudson, Michigan
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed one night prior to our early morning flight to Cairns and found the hotel to be clean with close proximity to the airport. Upon check in, we arranged a shuttle to the airport for $6 each which arrived on time and was efficient. The hotel is located within an industrial park which does not afford any other dining... More

Was this review helpful? Yes 1
Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

It's great to hear that you had such a positive experience at Holiday Inn Sydney Airport! Thank you for taking the time to share your feedback. Biggles Bar is a fantastic option for something a little more casual and is very popular with both our hotel guests and those in the surrounding area. I hope we have the chance to... More

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Additional Information about Holiday Inn Sydney Airport

Address: Bourke Road & O'Riordan Street, Mascot, Botany Bay, New South Wales 2020, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Botany Bay > Mascot
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn Sydney Airport 4.5*
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Also Known As:
Holiday Inn Sydney Airport Hotel Mascot
Sydney Holiday Inn

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