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Holiday Inn Sydney Airport

Certificate of Excellence
4.5 of 5
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Bourke Road & O'Riordan Street, Mascot, Botany Bay, New South Wales 2020, Australia
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1 room 1 guest
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Holiday Inn Sydney Airport
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823 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Glenelg, Australia
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed today NEW

We have stayed here a number of times for work., and while I would prefer to be Coogee or similar for a brief one or two night stay this a a very good place. The rooms are well appointed and clean and tidy with plenty of options for breakfast including a chef for that special need. Albeit close to the... More 

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Lethbridge
Level Contributor
179 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed one night to catch a flight to Vancouver the next morning. Although the hallway to our room looked a bit dodgy, the room was large, clean and well appointed. We had plenty of space for our 4 suitcases and a cot for our infant. Check-in was quick and staff are very friendly and professional. The bed was comfortable... More 

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Paris, France
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Never expected much from an airport hotel but the holiday Inn Sydney airport was s pleasant surprise. Nothing much in terms of deco, but the reception is super efficient, we got baggage storage straight away, there was a mix-up with our booking but sorted out smoothly. The restaurant was exactly what one would expect in terms of food and drinks... More 

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Launceston, Australia
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Very lovely hotel great rooms, the beds were so comfortable, we did not arrive till around 9.30 pm & we trout it was great to be able to grab something to eat at the bar in the hotel great prices & very yummy would defiantly stay again 😊

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Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

Thank you for the fabulous review of Holiday Inn Sydney Airport. It's awesome to hear that you had such a positive experience and were able to enjoy some of our delicious food from Biggles Bar. We very much look forward to welcoming you back in the near future. Best regards Gareth Long General Manager More 

1 review
4 of 5 stars Reviewed 4 days ago NEW

Way better then expected being that close to a airport. Rooms were clean and felt newly renovated. Staff was friendly. Got shuttle from airport to hotel $6 pp. a little confusion at airport shuttle stop. Drivers not the friendliest.

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Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

I'm very happy to hear that we exceeded your expectations..! We completed a rooms refurbishment at the start of last year, it's great to hear such positive feedback about the room product. Thank you for taking the time to share your comments and we look forward to welcoming you back soon. Kind regards Gareth Long General Manager More 

Pacific Coast Australia, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

A short over night stay before going to Fiji. Room was well serviced, good casual meal and a dreamy bed to flop into. Front office staff on arrival where very friendly and informative, and then quiet the opposite at time of check out. Shuttle bus was also very convenient.

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Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

Thank you for the wonderful review of Holiday Inn Sydney Airport, we're delighted we could be your home away from home. I'm very pleased to hear that the team provided a friendly and warm arrival experience, please accept my apologies that we failed to deliver this on check-out, I will be following up on this today. We look forward to... More 

Juneau, Alaska
Level Contributor
60 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Work sent me to Australia on very short notice, so I did not have time to research anything. I only selected the HI Sydney - Mascott because it was adjacent to where we were meeting & the reviews seemed quite good. Upon arriving at SYD Intl Airport, I spoke with the hotel to find out there's no shuttle but a... More 

Was this review helpful? Yes 1
Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

We greatly appreciate you taking the time to share such fantastic feedback with us regarding your recent visit to Holiday Inn Sydney Airport..! We have a wonderful group of people here at the hotel who are passionate about providing exceptional customer service, they will be delighted to hear your comments. Ensuring that we do the small things well is key... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Loved the complementary tea selection and the staff could of been slightly more friendly but overall it was a good hotel to stay at for one night before an early flight the next day. They couldn't find our reservation at first and treated us as if we were stupid until they found it themselves.

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Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

It's great to hear that we exceed your expectations during your visit to Holiday Inn Sydney Airport. A nice hot cup of tea and a biscuit always goes down well with our guests, glad to hear you enjoyed this. Please accept my apologies that the team were not their usual friendly selves and that there was some confusion finding your... More 

Sydney, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed for just one night to catch the next day domestic flight, and this hotel is the 2nd closed hotel around the airport area. The hotel reception staffs are very friendly and informative. The room is very clean which definitely meeting its 4.5 stars rating. The shuttle bus is very convenience for commute to the airport. Will definitely stay here... More 

Was this review helpful? Yes
Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

We love to hear our guests tell us that they will choose us again in the future, we look forward to welcoming you back. I'm pleased to hear that the team looked after you and that you enjoyed a comfortable and convenient stay. Best regards Gareth Long General Manager More 

Wellington, New Zealand
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

The location was great - close to both the airport and only a 5 minute walk to the nearest train station which takes you straight into the CBD (about a 12 minute train ride). The food and atmosphere at Biggles Bar was great (we had our 13 year old son with us so were there in the early evening). Room... More 

Was this review helpful? Yes
Gareth L, General Manager at Holiday Inn Sydney Airport, responded to this review

Thank you so much for the awesome review of Holiday Inn Sydney Airport, it means a lot to our team. The location of the hotel certainly is ideal, it's fantastic to hear that you and your family enjoyed Biggles Bar too, we think it's a pretty awesome spot. We very much look forward to welcoming you back to the hotel... More 

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