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Novotel Sydney Manly Pacific


Novotel Sydney Manly Pacific
Hotel class 4 of 5
55 North Steyne | (formerly Manly Pacific Sydney), Manly 2095, Australia
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Traveler Reviews

55% Recommend
3.5 of 5 stars 47 reviews
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By trip type
All (47)
[ Date ] [ Rating ]
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2 of 5 stars
new_york_night 2 contributions
New York
Jun 10, 2009 | Trip type: Solo travel

I had come in from a long trip from the States. First of all, please be advised that as you follow the main drag from the ferry that leads you to the esplanade, make a LEFT at the intersection. I was amazed that there was no signage or address numbers on the street when you reach the ocean esplanade. As... more

Management response from
Karen Sainsbury, General Manager

Thanks for your comments, and apologies for the lack of service you experienced when you were enquiring re international call cost. This is certainly not the standard to which we aspire and has already been addressed with our team to ensure all are aware of the required information. Regarding signage to the hotel from the wharf, unfortunately Manly council is...

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3 of 5 stars
Bob_the_Aussie 32 contributions
Sydney, Australia
Jun 7, 2009 | Trip type: Couples

After sending my review of the Novotel Manly Pacific to the hotel as well as Trip Advisor, I was contacted almost immediately by the Assistant Manager offering to meet and discuss the issues raised. I was still in the hotel so we met in the lobby and I explained all the issues. She was very apologetic and explained some of... more

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2 of 5 stars
AnujSingapore 10 contributions
Vadodara
Jun 2, 2009 | Trip type: Business

expensive breakfast (separate), rude staff, overall below average hotel, good view and accessibility to jetty. more

Management response from
Karen Sainsbury, General Manager

Dear AnujSingapore, Thank you for your feedback and I apologise you were disappointed with your stay, in particular with the service received from our staff. Typically, our hotels have a reputation of providing some of the best service and accommodation in the industry. I am sorry that in this instance we fell short of providing this experience. I hope we...

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4 of 5 stars
gahoppe 2 contributions
Denver
Apr 15, 2009 | Trip type: Business, Solo travel

I'm a 100,000 mile+ traveler so I have plenty of experience for comparison. This is my third stay at this hotel. I prefer another property down the street but because this is for business I needed a large suite. The hotel was recently remodeled. The lobby and sleeping rooms are very nice although the rooms are sparse. I had to... more

Management response from
Karen Sainsbury, General Manager

Thank you for your comments. I am glad to hear that you enjoyed our recently refurbished rooms. Whilst our gym and pool were unfortunately not part of the refurbishment, there are plans to address these in the near future. If you would like to send an email to h5462-re04@accor.com we will update your guest profile to ensure we take better...

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5 of 5 stars
Traveler0602 2 contributions
Minnesota, USA
Apr 14, 2009 | Trip type: Friends getaway

The rooms were great, very clean, beds comfortable, staff friendly, very relaxing bar, did not eat there but the food looked great. The ocean was right out the front door (acually across the street) the main shopping and nightlife was just minutes away, the warf was about a 10 minute walk. We stayed on the backside of the hotel, so... more

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4 of 5 stars
trvlerSydney 7 contributions
sydney
Mar 23, 2009 | Trip type: Couples
1/1 found this review helpful

Managed to get a two night stay through lastminute.com (although the Hotel said they were booked out). Good location, nice room but I don't know if I'd go back. Just a few little things that, when added up, took away from the experience (and so minor they aren't worth writing about). But what I will say is....the shower pressure was... more

Management response from
Karen Sainsbury, General Manager

Glad to hear you enjoyed our refurbished rooms, however sorry that maintenance did not pick up on the TV reception in your room. If you come back and stay with us in future we will be happy to provide bathrobes on request. Should you wish to email h5462-re04@accor.com we will update your guest profile with this information.

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5 of 5 stars
Ellemay 1,370 contributions
Sydney, Australia
Mar 13, 2009 | Trip type: Business
3/5 found this review helpful

The Novotel Manly Pacific Hotel is an icon landmark in Manly and has been for many years. It sits proudly overlooking stunning Manly Beach. The hotel has had a major facelift and all rooms have been renovated and are now finished. As a local due to business we had an opportunity to stay here for a few days. Our oceanfront... more

Management response from
Karen Sainsbury, General Manager

Great to hear you enjoyed our new Ocean View Rooms, however just wanted to note that these are the only rooms that have been refurbished at this stage, with plans to renovate the Manly View rooms at a later date. I am thrilled to hear that our team delivered excellent customer service as we pride ourselves on this.

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2 of 5 stars
Altecka 11 contributions
Cork
Mar 3, 2009 | Trip type: Couples
1/1 found this review helpful

Well it lived up to the disappointing reviews the preceeded. The room was grand. Standard. Breakfast buffet, get there early as it wasn't exactly hot when we arrived at 9.30am. The beach accross the way is class. All i can say is to try and get a room with a view of it or get a room in the new... more

Management response from
Karen Sainsbury, General Manager

Firstly, I am delighted to hear that our Front Desk staff were helpful to you as we certainly pride ourselves on customer service. I understand that Fire Alarms are disturbing and alarming however we take our guests safety seriously. We are also currently reviewing sound proofing for the new wine and cocktail bar so our guests are not disturbed by...

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3 of 5 stars
martinibob 6 contributions
Victoria, British Columbia, Canada
Mar 1, 2009 | Trip type: Friends getaway
2/2 found this review helpful

This hotel was fine. The rooms, service and public areas were what you would expect from a hotel in this price range. The pool was disappointing, but the Pacific Ocean was 100 feet away, so who cared? What was great about this place was the town of Manly in which it is located. The beach extends for miles right in... more

Management response from
Karen Sainsbury, General Manager

I'm glad to hear you enjoyed your stay. Thanks for your comments regarding the pool, it is looking tired and we are working on ways to make it better whilst not distracting from the best views from a pool in Sydney of course!

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4 of 5 stars
JetlaggedGMT 3 contributions
Dublin
Feb 27, 2009 | Trip type: Couples
1/1 found this review helpful

Just back from 3 night here and it was great. The location couldn't be better, cross the road to the beach and 2 minute walk to the corso (main st). The hotel itself was spot on. The room was a good size and very clean. The roof top pool was great for when you want to catch some sun without... more

Management response from
Karen Sainsbury, General Manager

Great to hear you enjoyed your stay! We look forward to welcoming you back!

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Novotel Sydney Manly Pacific Address

55 North Steyne | (formerly Manly Pacific Sydney), Manly 2095, Australia
Manly Hotels Novotel Sydney Manly Pacific
3.5/5.0
47