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Novotel Sydney Manly Pacific


Hotel class 4.0 of 5
55 North Steyne | (formerly Manly Pacific Sydney), Manly 2095, Australia
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Best fare found from Baltimore to Sydney: $1,306

Reviews you can trust

59% Recommend
3.5 of 5 stars 56 reviews
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By trip type
All (56)
[ Date ] [ Rating ]
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4 of 5 stars
benjino   3 contributions
canberra
Nov 5, 2009 | Trip type: Family

just returned from staying here with two young children and found novetel very welcoming,chn recevied small gift whitch they loved,daily papers free off charge,beach towels for pool area,staff were freindly,and the room was as showen on info sight, the room was clean and beds comfortable and had no complaints about noise.Only complaint i do have is on returning we found... more

Management response from
Karen Sainsbury, General Manager

Dear Benjino, I am very glad to hear you had a nice stay with us, our staff certainly do try their best to give the best service possible to our guests. I apologise that you had problems with the banks releasing the pre-authorisation charges to your credit card and will follow this up. We hope that we can welcome you...

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4 of 5 stars
dbloke2004   7 contributions
London
Oct 23, 2009 | Trip type: Business, Solo travel

Stayed here for a conference and overall the hotel was very good. Location excellent. Food. Breakfast was varied and food was good. Lunch provided for the conference was v good too. Bar was good, some entertainment on as well (this was a bit loud at night if you are on a lower floor). Room. Very good, nice and large, bathroom... more

Management response from
Karen Sainsbury, General Manager

Hi dbloke2004, Great to hear you enjoyed your stay and had a successful conference. Our fitness centre is currently under review, though we find most of our guests prefer to walk or jog along our beautiful beachfront to exercise! Glad you enjoyed the team's service, we hope to have the opportunity of welcoming you back soon. Kind Regards, Karen Sainsbury

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4 of 5 stars
gdaysydneysider   38 contributions
Sydney
Sep 1, 2009 | Trip type: Friends getaway

What can beat waking up to the sound of the ocean? Well there are many things like winning $80 million on the lottery. But seeing the ocean and hearing it when you awake is so relaxing and something I could get used to. more

Management response from
Karen Sainsbury, General Manager

We are indeed very lucky to have a hotel in such a wonderful location - we are thrilled you enjoyed your stay and look forward to welcoming you back. Best Regards, Karen Sainsbury

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5 of 5 stars
annechop   21 contributions
sydney
Aug 26, 2009

We (2 teenage daughters and husband and I) stayed at the novotel manly 15th August and were pleasantly surprised after reading tripadvisor reviews. staff were very pleasant and my husband and i paid $60 for an upgrade to an ocean view room (considering we had booked a special deal advertised on tv) it made the whole stay very reasonable. our... more

Management response from
Karen Sainsbury, General Manager

Dear annachop, Thank you for your comments, I am certainly glad to hear that you had such a lovely stay and look forward to welcoming you back in future. Kind Regards, Karen Sainsbury

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1 of 5 stars
dhalsim   5 contributions
London
Aug 18, 2009 | Trip type: Couples
2/3 found this review helpful

For my 25th birthday my fiancé and I decided to travel to Malaysia and Sydney, we spent three nights in the Mandarin Oriental in Kuala Lumpur which was amazing and then on to the Manly Pacific Park Royal which is without a doubt the worse hotel we have ever stayed in. We arrived at the hotel after 20 hours travelling... more

Management response from
Karen Sainsbury, General Manager

Dear dhalism, I'm sorry to hear that you were disappointed with your stay, however looking at the photo's you posted indicates to us that you actually stayed prior to the renovation work on the Ocean View rooms which occurred 12 months ago. Please feel free to visit our website and take a look at the new rooms which are receiving...

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3 of 5 stars
rrw11   15 contributions
Australia
Jul 18, 2009 | Trip type: Business
1/1 found this review helpful

Location was excellent, right across from Manly beach and very close to many restaurants, cafes, etc. Amenities were non-descript. Had no shower cap in my room and had to ask for one, however other colleagues had different amentities provided. Room was perfectly adequate, with nice district views. Rooms with ocean views are about $100 a night more, cannot comment on... more

Management response from
Karen Sainsbury, General Manager

Dear rrw11, Thank you for your feedback regarding your stay. I note that you stayed in one of our older rooms. Due to the recent upgrade to the ocean view rooms there is now a price difference, however there are plans to continue this work to the Manly view rooms also. I apologise for the confusion surrounding the breakfast inclusion...

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2 of 5 stars
new_york_night   2 contributions
New York
Jun 10, 2009 | Trip type: Solo travel
1/1 found this review helpful

I had come in from a long trip from the States. First of all, please be advised that as you follow the main drag from the ferry that leads you to the esplanade, make a LEFT at the intersection. I was amazed that there was no signage or address numbers on the street when you reach the ocean esplanade. As... more

Management response from
Karen Sainsbury, General Manager

Thanks for your comments, and apologies for the lack of service you experienced when you were enquiring re international call cost. This is certainly not the standard to which we aspire and has already been addressed with our team to ensure all are aware of the required information. Regarding signage to the hotel from the wharf, unfortunately Manly council is...

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3 of 5 stars
Bob_the_Aussie   32 contributions
Sydney, Australia
Jun 7, 2009 | Trip type: Couples
1/1 found this review helpful

After sending my review of the Novotel Manly Pacific to the hotel as well as Trip Advisor, I was contacted almost immediately by the Assistant Manager offering to meet and discuss the issues raised. I was still in the hotel so we met in the lobby and I explained all the issues. She was very apologetic and explained some of... more

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2 of 5 stars
AnujSingapore   17 contributions
Vadodara
Jun 2, 2009 | Trip type: Business

expensive breakfast (separate), rude staff, overall below average hotel, good view and accessibility to jetty. more

Management response from
Karen Sainsbury, General Manager

Dear AnujSingapore, Thank you for your feedback and I apologise you were disappointed with your stay, in particular with the service received from our staff. Typically, our hotels have a reputation of providing some of the best service and accommodation in the industry. I am sorry that in this instance we fell short of providing this experience. I hope we...

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4 of 5 stars
gahoppe   4 contributions
Denver
Apr 15, 2009 | Trip type: Business, Solo travel

I'm a 100,000 mile+ traveler so I have plenty of experience for comparison. This is my third stay at this hotel. I prefer another property down the street but because this is for business I needed a large suite. The hotel was recently remodeled. The lobby and sleeping rooms are very nice although the rooms are sparse. I had to... more

Management response from
Karen Sainsbury, General Manager

Thank you for your comments. I am glad to hear that you enjoyed our recently refurbished rooms. Whilst our gym and pool were unfortunately not part of the refurbishment, there are plans to address these in the near future. If you would like to send an email to h5462-re04@accor.com we will update your guest profile to ensure we take better...

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Novotel Sydney Manly Pacific Also Known As

  • Accor Sydney Manly Pacific
Address: 55 North Steyne | (formerly Manly Pacific Sydney), Manly 2095, Australia
Manly Hotels Novotel Sydney Manly Pacific
3.5/5.0
56