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All 2 Artarmon hotels

BEST WESTERN Twin Towers Inn

4.0 of 5 Hotel   |   260-264 Pacific Highway, Artarmon, Willoughby, New South Wales 2064, Australia
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BEST WESTERN Twin Towers Inn
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Ranked #2 of 2 Hotels in Artarmon
A recent review
5 of 5 stars reviewed 3 weeks ago
Karina78a
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76 reviews from our community

Traveler rating
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    24
    6
    7
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24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Like another reviewer, I was not expecting a 5 star hotel but this couldn't be rated as 4 star - 3 at best. Unhelpful unfriendly reception staff. Bed very comfortable and a convenient location but the mini bar was not even re-stocked on my arrival and continued that way for 3 out of the 5 days I stayed. The furniture... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 weeks ago

Highly recommended. The room we stayed in was clean, Staff friendly and helpful. Great start to the day with the morning courtesy bus that got us to our first appointment on time. Value for money and clean. 20 minite bus ride to the city.

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Emma Y, Guest Relations Manager at BEST WESTERN Twin Towers Inn, responded to this review

Hi Karina78a, Thank you for your kind words. All my team are very pleased to see your words. We wish to see you soon. Regards, Emma Y More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Although this hotel has a handy location, it is advertised as 4* and it is sadly overrated. The furniture in the room was old and tired, the bathroom was just average and the tea and coffee facilities were poor. Also, the bathroom amenities were basic at best. This hotel should be rated 3* at most.

Was this review helpful? Yes 1
Emma Y, Guest Relations Manager at BEST WESTERN Twin Towers Inn, responded to this review

Hi Annette H, We recently keep changing all furniture in most rooms since last year. But still thank you for the advisement. Regards, Emma Y More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

While I did not expect a five star hotel, I certainly expected more from the room and staff. Upon arrival (after a 12 hour drive) my partner and I were given a room key that opened the door to a room of wet towels, a wrecked bed, and a very unwelcoming smell. When the key was returned to reception I... More 

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Emma Y, Guest Relations Manager at BEST WESTERN Twin Towers Inn, responded to this review

Hi KelliShel, Thanks for your review. I am shocked when I saw your review. It never happened before. Also I haven't received any complains these months, I really want to find out what happened on that day. Is that possible you can contact me about the date you checked in and which room you stayed and other details. The email... More 

Gosford, Australia
Contributor
16 reviews 16 reviews
6 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed January 27, 2015

We have stayed here on a number of occasions. It's reasonable cheap for a family room (cheapest I've found anyway) and pretty close to the city - by car or public transport. Free parking is a bonus. The rooms are clean and comfortable. The pool was well maintained. It's not 5* but it doesn't claim to be.The air con works... More 

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Emma Y, Guest Relations Manager at BEST WESTERN Twin Towers Inn, responded to this review

Hi Michelle, Thank you for your kindly words. I think it is very useful for the other people who may want to stay with us. And the sanctification of the guests are the first important thing for our whole team to concern. We are looking forward to see you next time. Regards, Emma More 

Bonny Hills,NSW
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 23, 2015

We needed somewhere to stay at such short notice and the Hotel we originally stay with was totally booked out in Manly. We shopped around and came up with this one even though it was way out of our way of about half hour to three quarter in time depending on traffic, this hotel was just so lovely. A little... More 

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Emma Y, Guest Relations Manager at BEST WESTERN Twin Towers Inn, responded to this review

Hi Bono53, Thank you for your review. I feel great with your kind words. Satisfactory from the guests are always the main consideration to us. Our housekeepers defrost the fridges scheduled, but I will confirm again to make sure its defrosted regularly. Looking forward to see you again. :) Regards, Emma More 

Wyong, Australia
Contributor
20 reviews 20 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 6, 2015 via mobile

I needed somewhere to stay at short notice as I had a relative in Royal North Shore Hospital. I got a really good rate thru one of the comparison sites so I booked it. Admittedly I had the room at the bottom of the stairs with a view of the parking area and a side window onto the fence but... More 

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Emma Y, Guest Relations Manager at BEST WESTERN Twin Towers Inn, responded to this review

Hi Bronwyn, Thank you for your kind words. Hope to see you next time. Regards, Emma More 

Queensland
Contributor
19 reviews 19 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 3, 2015 via mobile

5 min from the gorgeous north shore area which is filled with lovely restaurants and leafy streets. 15 min or so from the centre of the Sydney cbd. Very comfortable bed, clean room and super helpful staff. I have no complaints. I was warned by my delightful host that I may find my room a touch noisy and before he... More 

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Emma Y, Guest Relations Manager at BEST WESTERN Twin Towers Inn, responded to this review

Hi Bradleyanoo, Thank you for your lovely words. Satisfactory from the guests are always the main consideration to us. All my team are very happy to see our guests happy with our service. Looking forward to see you again. Regards, Emma More 

Glen Innes, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 27, 2014

It was ok.. *Restaurant was good and well priced *Not far to the train station or bus stop so its easy to get around *Shopping at chatswood and the Macquarie center max 10mins from the bus stop outside the hotel *clean and well maintained Rooms are a good size but... *The beds are super uncomfortable and hard *the bathroom is... More 

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Emma Y, Guest Relations Manager at BEST WESTERN Twin Towers Inn, responded to this review

Hi Rachel, Thank you for your kind words. Satisfactory from the guests are always the main consideration to us. We are recently changing all the mattress and hope you will feel comfortable sleeping on it next time. Regards, Emma Yang More 

Artarmon, Australia
1 review
3 of 5 stars Reviewed November 22, 2014

The Negative: * Wireless Internet did not work in hotel room which is critical to my work. Although it did work intermittently when I first checked in, the wireless internet system needed to be reset multiple times to gain internet access, then when the wireless internet stopped working a new password had to be provided since the original password provide... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Emma Y, Guest Relations Manager at BEST WESTERN Twin Towers Inn, responded to this review

Hi Garin, Sorry for the inconvenience. I understand how important the internet is during the business trip. I will check with IT to see what happened about the internet. It should be very easy to use. And our hotel runs from 7am to 11pm on weekdays and 7.30am to 11pm on weekends. Regards, Emma More 

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Additional Information about BEST WESTERN Twin Towers Inn

Address: 260-264 Pacific Highway, Artarmon, Willoughby, New South Wales 2064, Australia
Location: Australia > New South Wales > Greater Sydney > Willoughby > Artarmon
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Twin Towers Inn 4*
Number of rooms: 41
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Also Known As:
Best Western Twin Towers Hotel Artarmon
Best Western Artarmon
Artarmon Best Western

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