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All 8 Sunny Isles Beach hotels

Ramada Plaza Marco Polo Beach Resort

3.0 of 5 Resort   |   19201 Collins Avenue, Sunny Isles Beach, FL 33160
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A recent review
3 of 5 stars reviewed 2 days ago
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966 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Not the worst that we've ever stayed at but not the best either. Room had mold in the shower. Paint was peeling. Outdoor bar closed for meals almost an hour before posted closing hours. $13 per day resort fee was a bit much since we didn't get anything extra that I know of for it? You do also have to... More

Was this review helpful? Yes 2
Washington DC, District of Columbia
2 reviews
3 of 5 stars Reviewed 1 week ago

My parents recently stayed at this hotel and while they found it to be a good value for the price they had a horrible check in experience. Because they were traveling with my niece who was a toddler they called and asked the hotel in advance if they were able to check in early- they said no availability, upon arrival... More

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Milwaukee, Wisconsin
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I recently stayed at the Marco Polo for a conference. It was memorable, but not of any positive reasons. The hotel building itself is beyond tired; it's borders on being dump, from its lobby to it's rooms, to it's dining room, pool and fitness center. The staff - with the exception of the professional and courteous gentleman who run the... More

Was this review helpful? Yes 3
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear Ravherber: We are disappointed to learn about your review. Our lobby, fitness center, pool & pool deck as well as pool furniture have been recently renovated. I would like to learn more about your stay. Please feel free to contact me directly at the hotel by phone. Best regards, Pablo Martinez Operations Manager More

Moscow, Russia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Good hotel with completely equipped kitchen, up to the dishwasher. All numbers with spacious balconies. Very attentive, friendly and sympathetic personnel. All requests were complied with, thank you! We booked room in advance. In 7 days of our stay there the cost of residence decreased for 300 dollars, the manager of hotel contacted us and counted the sum for payment.... More

Was this review helpful? Yes 1
MarcoPoloBeachRes, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear Yana S, Thank you very much for taking the time to share your experience with us and the rest of the TripAdvisor Community! We truly appreciate it! best regards from Sunny Isles Beach, Pablo Martinez Operations Manager More

Brooklyn, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Needed a room near Aventura and wanted to be on the ocean and on budget. The rooms were spacious, thats a plus, and fairly clean. The service was also OK, and many staff people, especially at the pool bar, were lovely. The location for where we needed to be was fine, although really, really challenging to get a taxi and... More

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MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear Dave H, Thank you for taking the time to share your feedback. As you mentioned, we are an affordable beach front property in the heart of Sunny Isles Beach. We apologize for any inconveniences you might have experienced during our Fire Alarm testing, please note these are required and conducted by the City's Fire Dept in order to keep... More

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Came here for a quick stay before our cruise. Patty at the pool bar was the only nice lady here! Never felt that welcome by people. Our room was nice although I see other people say they suck. Amenities are ok. Lots of rules! No playing ball in the pool, better were a shirt and shoes inside when coming I... More

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MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear James W, Thank you for your review! We truly appreciate it. We'll make sure Patty at the Pool Bar gets your feedback. Regards from Sunny Isles Beach, Pablo Martinez Operations Manager More

Heilbad Heiligenstadt, Germany
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

- filthy room (very old) - overall cleaneness bad - staff unfriendly (especially "spanish" woman in box from valet parking - can NOT recommend this Hotel - 2 Breakfast for 4 people is just sad - no parking space only valet parking - no Restaurant to go for Dinner apart from a Pizza Place in the lower level...

Was this review helpful? Yes 2
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear ingolfherrmann, We value your recent stay feedback. We will share this with our staff in order to keep making improvements in our Customer Service as well as facility. Best regards from South Florida, Pablo Martinez Operations Manager More

Clearwater, Minnesota
1 review
4 of 5 stars Reviewed 2 weeks ago

We had a wonderful time at the hotel. However, beware, if you change reservations at the last minute, as we did by reducing the stay by two days, that the hotel will cancel the first reservation which you may have had at a discounted rate and charge you the going rate. Although I did have the hotel agree to the... More

Was this review helpful? Yes
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear Vacationer445, Thank You for your review and rating! We will make sure to share this with our wonderful housekeeping staff! We truly appreciate our repeated guests! Best regards from Sunny Isles Beach, Pablo Martinez Operations Manager More

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 3 weeks ago

This hotel is rather nice overall, but signs of former glory and current wear-and-tear are all too evident. The location is beautiful! The beach is gorgeous and it pretty much makes the trip. The staff members accomplish what must be taken care of, and food-wise, things are good. I must say, I was a bit disappointed with the continental breakfast,... More

Was this review helpful? Yes
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear VacationTraveler5, We appreciate your feedback! Thank you for taking the time to write a review for us. Best regards, Pablo Martinez Operations Manager More

Apple Valley, Minnesota
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Our family loves to stay in Sunny Isles! We had a wonderful time at this hotel. Every single staff person was pleasant, helpful and offered more than we expected! We enjoyed our ocean-view room with beautiful sunrises each morning followed by a "just right" continental breakfast. The pool and beach were well maintained with a perfect amount of unblocked sun... More

Was this review helpful? Yes 1
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review

Dear Tzitel V, We are glad to hear about your stay with us! Thank You! Pablo Martinez Operations Manager More

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Additional Information about Ramada Plaza Marco Polo Beach Resort

Also Known As:
Ramada Plaza Marco Polo Beach Hotel North Miami Beach
Ramada Plaza Marco Polo Beach Hotel
Ramada Miami Beach
Ramada Marco Polo
Ramada Plaza Marco Polo Beach Resort Florida/Sunny Isles Beach
Address: 19201 Collins Avenue, Sunny Isles Beach, FL 33160
Phone Number:
Location: United States > Florida > Sunny Isles Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Sunny Isles Beach
#7 On the Beach Hotel in Sunny Isles Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Plaza Marco Polo Beach Resort 3*
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