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Ruthin Castle Hotel

4.0 of 5 Castle Street, Ruthin LL15 2NU, Wales
#1 of 2 hotels in Ruthin
893 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Ruthin Castle Hotel
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Ruthin Castle Hotel
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893 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
Date | Rating
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  • Italian first
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English first
Abergavenny
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

I had a few hours to spare in Ruthin and the weather was rather poor so I decided to base myself at the rather grand and imposing Ruthin Castle on the recommendation of family members who hosted a wedding reception here in 2011. I was not disappointed. The building is very interesting and will appeal to anyone with a sense... More

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Cheshire
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Room 121, a gift from the children for my partners 60th birthday. Small pokey standard room with stains on the wall and dust in the grooves in the bathroom door. A TV which was difficult to switch on (prob needed new batteries), a sticky remote control and a loose electrical socket. The carpets in the room and corridors looked jaded... More

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Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Dear Dawsov I am very disappointed to read the various comments you made and whilst I do realise that apologies after the event do little to make amends, I do hope you will accept mine and that of the team at Ruthin Castle. If I could please ask you to contact me at the Hotel I would like to discuss... More

Somerset
Top Contributor
63 reviews 63 reviews
33 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Wonderful building - well it is a Castle! Very helpful & friendly staff. However, despite booking a ground floor room we were down a flight of stairs. The lift says Staff Only & is an ancient contraption with iron gates and wooden doors. It took 45 minutes for us to get up one floor! Parking is a nightmare, although I... More

Was this review helpful? Yes 1
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Clearly I was very disappointed to read the various comments you made and whilst I do realise that apologies after the event do little to make amends, I do hope you will accept mine and that of the team at Ruthin Castle . I appreciate that the hotel has not been seen in an entirely positive light on this occasion... More

Contributor
14 reviews 14 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for my sisters twenty - (fortieth) seventh birhday and the party itself was a medieval banquet put on by the staff. The whole experience was amazing. The staff in costumes made the night, the jester kept everyone entertained, the ladys made everyone welcome and got everyone involved. Character play was fantastic alomg with the traditonal singing and... More

Was this review helpful? Yes 1
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Good afternoon Padwan Thank you for your kind comments and a great review on trip advisor. Its great to hear you have enjoyed your sisters birthday with your family at one of our unique Medieval banquets. We hope you will visit us again soon Best Wishes David Collins More

Cwmbran, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great value for money as we went under Secret Escapes. The welcome was sufficient, the food was excellent, the room was lovely. The Peacock Terrace is a great place to have your cream tea as the peacocks (at least 10) will suddenly become very friendly. Ask for a tour so that you can go to the areas which are closed... More

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Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Hi Andrew and Denise Thank you so much for your review on Trip Advisor, it is great to read you had an amazing experience with us at the Castle and got to experience our Dungeons. Your comments have been passed on to all of the team. Please ensure you come and visit again soon Best regards David Collins More

Cardiff, United Kingdom
Top Contributor
65 reviews 65 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Lovely location a couple of minutes stroll from Ruthin. Great grounds with peacocks (with hens and a cute pea-chick) lovely views all round, the building itself has some excellent features and really good public areas. There was a car rally, a medieval banquet and at least two weddings but the hotel never seemed noisy or crowded. The staff were all... More

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Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Dear Paul It was a pleasure to meet you both and thank you for you kind comments. I am pleased that overall you enjoyed your stay with us and thank you very much for your feedback. We continually strive to improve all aspects of the Castle to deliver a higher standard of service to all our guest. We hope you... More

Abergavenny, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We didn't actually stay in this hotel but had afternoon tea with a group of forty people. The hotel is in an outstanding setting. The lounge and bar ares are very comfortable and spacious. The staff were delightful, being attentive and professional. The tea and cake was really nice and plentyful. Excellent!

Was this review helpful? Yes
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Thank you so much for your kind comments its great to receive such positive feedback regarding our afternoon teas. We hope to see you again soon. Kind Regards David Collins More

Stone, United Kingdom
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

As you may expect from such an old hotel it has it's faults, but these don't detract too much. The location is excellent, the staff are friendly, and the service is good. Our only complaint is that the bed is lumpy and uncomfortable. We also had a very pleasant evening at the medieval banquet.

Was this review helpful? Yes
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

I would like to thank you for your kind comments regarding the staff and service, and am pleased that overall you enjoyed your stay with us and thank you very much for the constructive feedback. It is always gratifying to receive compliments from our guests, and I can assure you that your comments (negative & positive) will be passed onto... More

Leicester, England, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked The Castle as it was the most central of areas to be and was pleasantly surprised of how nice it was,can't say a bad thing about it staff were lovely and polite nothing was too much trouble for them,the rooms were great too. Would recommend to anyone.

Was this review helpful? Yes 1
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Thank you so much for your kind comments its great to receive such positive feedback. We hope to see you again soon. Kind Regards David Collins More

Australia
Top Contributor
51 reviews 51 reviews
35 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

We had 2 days here and enjoyed every minute. A beautiful hotel with lovely rooms , beautiful gardens iincluding the peacocks and hens, plus a baby The staff were wonderful so helpful. Free wifi was provided. Breakfast was wonderful

Was this review helpful? Yes 1
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Thank you so much for your kind comments its great to receive such positive feedback. We hope to see you again in the not so distant future. Kind Regards David Collins More

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Additional Information about Ruthin Castle Hotel

Address: Castle Street, Ruthin LL15 2NU, Wales
Location: United Kingdom > Wales > North Wales > Denbighshire > Ruthin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ruthin Castle Hotel 4*
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Also Known As:
Castle Ruthin
Ruthin Castle Hotel Wales

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Official Description (provided by the hotel)
A magical Welsh hotel with mediaeval roots dating back to the days of Edward I. Set within acres of woods and parkland a little over 20 miles from Chester, in an area of outstanding natural beauty, Ruthin Castle is a truly romantic hotel steeped in history. The castle dates back to the legend of King Arthur with notable owners including King Edward I, Henry VIII and Elizabeth I. Book a stay in one of the many rooms; dine on award winning cuisine created using only the freshest local produce; bring a team of merry men for a themed night of fun, food and laughter; enjoy great business facilities in a secluded venue or book the wedding of your dreams within the ancient walls and picturesque grounds. Ruthin Castle is a royal Welsh gem just waiting to be explored. ... more   less 
Number of rooms
62

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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