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Ruthin Castle Hotel

4.0 of 5 Castle Street, Ruthin LL15 2NU, Wales
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Certificate of Excellence 2014
Ruthin Castle Hotel
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Ruthin Castle Hotel
Ruthin Castle Hotel
Ruthin Castle Hotel
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1,059 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

3rd time here in past 2 years but really noticed this time- unfortunately not for the better. A fully booked saturday would expect enough staff to handle demands . Sadly not. Had to wait for ten mins at spa reception for someone to appear. No towels were available the two occasions we visited and we were offered hand towels instead!... More 

Was this review helpful? Yes 1
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Thank you for your recent review, please accept my apologies that your stay didn't meet your expectations. Could you please email our general manager david@ruthincastle.co.uk & he will be happy to discuss the comments with you. Thank you. More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for two nights, staff very friendly and helpful. Room was comfortable and clean. The grounds were fantastic, lots of old parts still remaining with stocks and parts of dungeons, loved exploring. There were peacocks everywhere, so beautiful to see them wandering around watching us. On the downside, sad to say was the food in the restaurant for the evening... More 

Was this review helpful? Yes 4
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Thank you for your recent review, we are currently trialing different breakfast times as we aim to meet the needs of both corporate and leisure guests. Please accept my apologies that this information was incorrectly relayed to you. I will ensure your other comments regarding breakfast are passed on to the team & acted upon where required. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We stayed at ruthin castle in January and had the most amazing time, the room was perfect, the staff were very polite and helpful, we met some lovely people there and enjoyed an evening in front of the open fire. The grounds were so lovely to walk around and the peacocks were stunning. If you can take the time to... More 

Was this review helpful? Yes
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Thank you for your kind comments following your recent stay. We look forward to welcoming you back again in the future. More 

Derbyshire, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

From reception to departure the experience at Ruthin Castle was friendly, professional and enjoyable. The room was good, the restaurant was good and the staff were lovely and helpful. Sadly this was just a brief one night stay so we were unable to explore the grounds which, from our bedroom window, looked interesting and beautiful

Was this review helpful? Yes
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Thank you for your recent review, I was glad to read that you enjoyed your stay and found our staff helpful. We look forward to welcoming you back again in the near future. More 

Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
269 helpful votes 269 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My now fiancee and I first stayed here in March of 2014 and fell totally head over heels in love with Ruthin castle, so much so that we both decided that this would be the venue where our special day would take place. We both wrote rave reviews on here and rated the castle 5* and even felt sad driving... More 

Was this review helpful? Yes 9
1 review
4 of 5 stars Reviewed 5 days ago NEW

Good points - the food was excellent, the staff were excellent, and the room was lovely with a very picturesque view. The Spa was just what we needed. Ruthin town is very historic and pretty, and the scenery surrounding the are as we drove through Loggerheads was dramatic and breath taking. Bad points - a lack of 'real' open fires,... More 

Was this review helpful? Yes
Bicester, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Stayed for two nights lovely big clean warm room great friendly staff nothing to much trouble ordered bouquet fo room it was beautiful a very good experience all round very good food definitely stay again .No problems at all.not sure what some of the other reviews are talking about?

Was this review helpful? Yes
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Thank you for your recent review, I am glad that we were able to meet your requirements and ensure everything was perfect for your stay. We look forward to welcoming you back again in the future. More 

Reading, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

we visited as a family with 2 rooms 101 and 102, close to spa and restaurant in Feb half term. Hotel was quite quiet and we had a relaxing time in the Library bar. nice grounds but weather limited options. Food in Berties was excellent, good price and set menu at c£30 was good value. Wine choice also good. Our... More 

Was this review helpful? Yes 1
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Thank you for posting a review following your recent stay at the castle. We are glad that you enjoyed dining with us and please accept our apologies that you struggled to get an appointment in the Spa, we are currently recruiting additional Spa staff to meet with demands and hope that the next time you stay, we will be able... More 

Sowerby Bridge, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Ruthin Castle is most definitely a castle on the inside as well as the outside. Staff were polite and helpful. The food was marvellous and varied in quite a spectacular and grand restaurant. The room was a decent size and clean, but was a little 'tired' in places. The spa staff were very professional and did everything they could to... More 

Was this review helpful? Yes
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Thank you for your recent review. I am glad that you enjoyed your stay and that you would consider returning in the future. Thank you also for your sympathetic and realistic approach towards 'the castle' and it's features. Thank you also for your positive feedback following your dining experience, I will ensure that your comments are passed on to the... More 

Prestwich, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My fiance and I stayed at Ruthin Castle in March last year and totally fell in love with it. The staff were fantastic, the food was delicious, and the castle itself was magical. So much so, that we decided that this would be the place where we got married. With that in mind, we decided to attend the wedding fayre... More 

Was this review helpful? Yes 4
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Additional Information about Ruthin Castle Hotel

Address: Castle Street, Ruthin LL15 2NU, Wales
Location: United Kingdom > Wales > North Wales > Denbighshire > Ruthin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ruthin Castle Hotel 4*
Number of rooms: 62
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Also Known As:
Castle Ruthin
Ruthin Castle Hotel Wales

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