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Castle Hotel

Certificate of Excellence
St Peters Square, Ruthin LL15 1AA, Wales
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1 room 1 adult
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223 Reviews from our TripAdvisor Community

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Denbigh, United Kingdom
2 reviews
1 of 5 stars Reviewed yesterday NEW

Disappointing attitude of staff showing a total lack of humanity. Was told to park in the public car park and walk back to order our meal,mdespite having already brought the children out of the car. We only wanted to stop for an hour to eat, but apparently diners are no longer allowed to use the xar park! It was freezing... More 

Helpful?
Thank discovery903
Manchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great smart spotless room most friendly staff we have ever encountered in a hotel especially kelvin on reception breakfast very good bar staff very good and helpfull good location and excellent value for a stay in ruffin

Review collected in partnership with JD Wetherspoon

Helpful?
Thank Mike P
Kelvin C, Manager at Castle Hotel, responded to this review

Well what can I say a 5 star review and I get a mention as well! thanks hope to see you again on a return stay Kind regards Kelvin clayton Hotel Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This place was recommended to us by my parents as they stay here regularly. I was a little sceptical with it being above a weather spoons! To my surprise, the room was lovely, huge, quiet and just overall fantastic! We ordered food which we were supposed to collect from downstairs once it was ready but someone actually came to our... More 

Helpful?
Thank Becky G
Kelvin C, Manager at Castle Hotel, responded to this review

So pleased you took up your parents recomendation and it was a success hopefully you will stay again with us or in one of our 42 other hotels. Kind regards Kelvin clayton Hotel Manager More 

Hungarian in the UK
1 review
5 of 5 stars Reviewed 2 weeks ago

Just spent the weekend with a friend in this hotel in Ruthin and we enjoyed every minute of it! We arrived quite early for a check in and our room was ready for us. The lady on reception was very friendly and helpful. We stayed in Room 108, it is not a huge room but it was perfect for us... More 

Review collected in partnership with JD Wetherspoon

Helpful?
Thank veraszonyi
Kelvin C, Manager at Castle Hotel, responded to this review

Thank you for your kind review Room 108 has one of the best views in the whole building. thank you for your comments regarding our friendly team also. Kind regards Kelvin Clayton Hotel manager More 

Liverpool
1 review
5 of 5 stars Reviewed 2 weeks ago

Quirky hotel in the heart of Ruthin, that we will definitely be visiting again. Great location to explore North Wales. Rooms exceeded our expectations, staff were lovely and accommodating. Only slight negative for me personally was the firm mattress.

Review collected in partnership with JD Wetherspoon

Helpful?
Thank katiejones82
Kelvin C, Manager at Castle Hotel, responded to this review

Thank you for your review and sp pleased you will visit us again. Our mattresses as company are on the firm side and your comment has been passed to design to log Kind regards Kelvin clayton Hotel manager More 

Liverpool
Level Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for just one night on January 8th after booking through Late Rooms the previous week. We paid 48 pounds for room only. On arrival we were greeted by the lovely lady receptionist who was informative and enthusiastic about the hotel, and, as a resident of the town ,about Ruthin itself. Our room was just what we hoped for.... More 

Helpful?
Thank DingleDaisy
Kelvin C, Manager at Castle Hotel, responded to this review

Thank you for taking the time to review your stay wih us. your comments are greatly appreciated and will be passed on to the pub team,we are also trying to address the door issues in a few bedrooms. Kind regards Kelvin clayton Hotel manager More 

Rhyl, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

First time i've stopped with J D Wetherspoon group hotels and the En Suite room we had at the Castle Hotel in Ruthin was spotlessly clean and modern room.Everything on site makes it a ideal hotel.Will definitely use this group again.

Helpful?
Thank JohnRhyl
Kelvin C, Manager at Castle Hotel, responded to this review

Thank you for taking the time to write a review. Your comments regarding the spotless rooms have been passed to our housekeepers. Look forward to your staying with us again. Kind regards Kelvin clayton Hotel manager More 

Wales
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Wetherspoons did a good job of converting this rabbit warren of a building with its uneven floors, single glazing and strange shaped rooms and doors. The rooms are what you would expect from any hotel chain but are starting to need the attention of a maintenance team. My TV's bracket was hanging and the bathroom door sticking. I've stayed here... More 

Helpful?
1 Thank FrBr
Kelvin C, Manager at Castle Hotel, responded to this review

Thank you for taking the time to write a review. We have adressed tv brackets and also will see if we can get something done with the doors however uneven floors are an issue here as it is such an old building. Please request a high floor room next time and you will be relieved of any noise from the... More 

Wolverhampton
1 review
5 of 5 stars Reviewed 4 weeks ago

This is a great Hotel set in the nice quite town of Ruthin. It has the convenience of being a Weatherspoons so great for reasonably priced good food. Room was clean and staff helpful. Idea to stop here on route to other places in Wales.

Review collected in partnership with JD Wetherspoon

Helpful?
Thank brianswanys
Kelvin C, Manager at Castle Hotel, responded to this review

Thank you so much for your kind review Regards Kelvin Clayton Hotel Manager More 

Nottingham
1 review
5 of 5 stars Reviewed 4 weeks ago

Very nice room. Better than expected. For busy pub Saturday night just before Chrismas there were no noise problems from downstairs. All was very quiet. Sadly the only slight downside was that the soundproofing on the fire door between my room and the next was poor and I could hear their tv and all their conversation.

Review collected in partnership with JD Wetherspoon

Helpful?
Thank 36nigelb
Kelvin C, Manager at Castle Hotel, responded to this review

Thank you for taking thetime to reviewus The fire door in theinterconnecting room weagree does not shut out all noise Regards Kelvin clayton Hotel manager More 

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