Very welcoming, pleasant and friendly staff. Food of excellent quality. Overall experience top quality. Having arrived with a party of eight we found that the accommodation was exceptionally good and fulfilled our expectations.

This is our second visit at this hotel. Laura and the staff always make us feel welcome. The food is superb especially the scrambled eggs - definately light and fluffy. Nothing is too much trouble for them. It was good to see Alex and Albert again. No faults found. The hotel is extremely clean and tidy.

My wife and I recently stayed at the Riverside Hotel on 13/04 - 14/04/2013 and the staff immediately went out of their way to be helpful. We arrived from Glasgow 1 hr before our good friends weddings and the staff just rushed us directly to the room so we could prepare, the check in basics were completed later. Through out... More

The manager Laura could not have been more helpful. Without doubt the best customer service I've had in any hotel so far (and I've been in plenty) the hotel offers everything you need for a short or long stay. Cosy, family like feel to it, nothing was ever too much to ask and everything was done with a smile on... More

We had a fantastic stay at the hotel, all of the staff were friendly and welcoming, the room was a good size, lovely and clean, with an abundance of tea, coffee, milk and biscuits. The food was of a very high standard, freshly cooked,with a good choice on the menu, the full enhlish sets you up for the day, We... More

Stayed here for 1 night to go to a party , hotel is lovely and clean , nice welcome from staff, bed was so comfy , breakfast was really nice and cooked fresh , will def stay here again maybe longer than 1 night .

We stayed here for one night as my daughter was in a Trampolining competition in Monmouth. We did not expect too much as the rating was two star. How wrong these people are! The whole place is amazing. The staff are more than helpful and cannot do enough for you. The room was clean and warm....we needed this in all... More

We have just returned from a 2 night stay at The Riverside Hotel. Would like to say a big thank to Laura, Pete and Alex for making our stay enjoyable. Not forgetting Albert... All staff were extremely courteous and helpful. Food was excellent especially the Full English Breakfast. Bedroom was very clean as was the rest of the hotel.

Just returned from a rare weekend away with the hubby !! fell across this little place and will definatley return not only because the town is beautiful with quaint little alleyways and pubs , but because we were made to feel so welcome by the staff esp Laura thank you for all your local knowledge and making our stay so... More