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Pontin's Prestatyn Sands Holiday Park

Barkby Ave, Central Beach, Prestatyn LL19 7LA, Wales
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Pontin's Prestatyn Sands Holiday Park
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1,622 reviews from our community

Traveler rating
    97
    271
    249
    205
    800
See reviews for
953
106
5
3
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (457)
Date | Rating
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English first
  • All months
    (1622)
  • Mar-May only
    (331)
  • Jun-Aug only
    (760)
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    (396)
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    (135)
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW via mobile

When we arrived at pontins we had to wait about 30 minuets for our keys to the room. When we finally got to the rooms they were very dirty. They smelt of smoke and were full of dirt, they had ants running round on the floor. When we opened the oven it had rotting, burnt, dirty food in it. The... More 

Was this review helpful? Yes 1
Manchester, New Hampshire
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My family of three arrived Monday 23.03.15 on site at around 3.30pm as we were unable to book in till 4pm. Upon arrival we had a walk around the main reception building and waited to book in. No real delay in booking in as the queue was short and went down fast with lots of staff waiting to book people... More 

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Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Having read some of the reviews I was pretty apprehensive about our February half-term weekend at Pontins. I need not have worried however. It was soon clear that the site and accommodations have recently been refreshed and upgraded. We stayed in a classic apartment. The accommodation was newly refurbished and clean (I am a bit fussy about that). All the... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW via mobile

The room had obviously recently been painted as there were fumes as soon as we walked in. The room had obviously had a very basic clean but there were areas clearly missed, such as the blatantly obvious greasy hand print on the kitchen window, the cooker top which had grease under the rings and the draw which had rubbish in... More 

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Stoke-on-Trent, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Second trip and found the apartments to be of a clean standard on both times. U get what u pay for this is not advertising to be a 5 star luxury break. Half board food also found to be of good standard and worked out to be great value for money- £30 a adult for a 3 night break, u... More 

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Manchester, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

On arriving I was very happy with the reception desk and the entrance to the park looked lovely with a great play area for our little boy. On getting the keys to our apartment and unpacking I'm sorry but we had no more good feelings towards our stay. The entire place looked untidy, felt damp and was mouldy, having a... More 

Was this review helpful? Yes 1
Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Well, after reading the reviews for this complex I could of cried, as I'd booked it twice, once for 20-23rd March and for may school holidays also, before checking trip advisor eeek!!!! Well I was that worried I packed my dustpan & brush, Bleach and mop and bucket, and full set of cleaning sprays........ you may laugh at this but... More 

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Manchester, United Kingdom
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

went for the weekend but stayed in the club this time where it is quiter and is alot better than the classic apartment, double glazed patio doors and more room lovely apartment you also get a free paper in the mornings,a free bottle of wine and free breakfast and you dont have to top up the electric as you do... More 

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Wirral, United Kingdom
Top Contributor
112 reviews 112 reviews
15 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed 1 week ago

Hotel? Pontins? Said the person at the front gate. This review is long but please read it, as it is honest and will be worth your time. I should of turned around when I saw the Police van leaving site! To start with Pontins told me it was a hotel which it wasn't. On a good note you get what... More 

Was this review helpful? Yes 2
Wrexham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

There are a lot of negative comments about this site, some of them probably justified!! But we've been twice and for £50 for 2 nights it's actually rather good value. What do you expect for this price? The kids enjoy it, entertainment is okay, rooms are satisfactory if not the cleanest but we go with low expectations so anything above... More 

Was this review helpful? Yes 1
GManagerPRE, General Manager at Pontin's Prestatyn Sands Holiday Park, responded to this review

Thank you for your review of Pontins Prestatyn Sands. We thank you for your kind comments relating to our park and whilst we are grateful to receive these comments, we also thank you for the constructive feedback received as part of your review. We rely on the feedback received from our guests in order to maintain and where necessary improve... More 

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