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All 134 Memphis hotels

Residence Inn Memphis East

3.0 of 5 Hotel   |   6141 Old Poplar Pike, Memphis, TN 38119
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50%
Ranked #48 of 134 hotels in Memphis
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 2 weeks ago
Shae A
  • Overview
  • Reviews (80)
  • Photos (26)
  • Amenities
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  • Room tips (19)
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80 people have reviewed this hotel

Traveler rating
    18
    17
    18
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    12
See reviews for
21
11
3
25
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
1 review
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for 3 nights on family reunion. While the hotel itself was ok but some of the staff was very rude. During my stay I had to go to the front desk more than 10 times to be let into my room because my key didn't work. After leaving the front desk I heard one of... More

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Travis M, General Manager at Residence Inn Memphis East, responded to this review

Thank you for taking the time to share your experience. You indicated in your response that you had an issue with your keys. Please accept our sincere apologies for the inconvenience you have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, the hotels entire key machine quit working while you were here. The issue has since been... More

Canton, Michigan
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 23, 2014

We had booked this Residence Inn with Marriott points on our way back from Dallas,Texas. However when i checked our visa bill, we were charged $184.36 instead of 15,000 points. After several phones calls to the Marriott help desk the bill was correct and points applied. We requested a handicapped room and did receive one however the bathroom was not... More

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Travis M, General Manager at Residence Inn Memphis East, responded to this review

Thank you for taking the time to review our hotel on Tripadvisor and sharing your experience. Please accept our sincere apologies for the inconvenience you may have experienced with your billing issue. We did not meet your—or our own— expectations. We appreciate the feedback as it allows us to become better and in turn provide you with an excellent hotel... More

Albany, Georgia
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2014

We got the basic studio room. I was very impressed with what it included. Stove, fridge, dishwasher and granite counter-tops. Our 2 year old enjoyed her stay b/c it was all carpet and she had more than enough room to run around and explorer. The pool was nice and the grill area is something I loved. I loved the fact... More

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Travis M, General Manager at Residence Inn Memphis East, responded to this review

We are glad that our Studio suite had enough room for you and your family to enjoy. We want to thank you for choosing he Residence Inn Memphis East for your lodging needs. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with... More

Silver Spring, Maryland
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 15, 2014

My wife and I stayed 4 nights at the hotel. Initially, it was difficult to find the hotel. The rental car's GPS didn't list Old Poplar Pike as an option so we put in Poplar Ave. Parking was a bit difficult at times and we noticed that employees from the Clinic next door were parking in hotel parking spaces. We... More

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Travis M, General Manager at Residence Inn Memphis East, responded to this review

Thank you for choosing the Residence Inn Memphis East and providing feedback on your most recent stay. We understand how important it is to get a good night's sleep while traveling and apologize for the interruptions you incurred while staying with us. We are currently working to ensure the hotel's address will populate in all types of GPS systems. We... More

Limestone, Tennessee
Contributor
13 reviews 13 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 24, 2014

We are staying here for the 3rd time for a visit to the Shea Clinic next door. The room we have this time has a Mini kitchen (Large refrig, stove, microwave\ and dish washer for the same price as a regular room. Free breakfast and many more. Excellent gated security at nights.

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2014

The hotel itself was hard to find and parking was kind of a hassle but, the room and staff made it worth it. My fiance and I wanted to get away just the two of us. The room was perfect and very clean. Had a full kitchen and stove. The living room was big and though the bed was a... More

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Houston, Texas
1 review
5 of 5 stars Reviewed February 3, 2014 via mobile

My first time in Memphis and I must say, this place is it!! The location suck but the staff made up for the lack. Miranda checked us in and had the best personality I'd met so far was very helpful with restaurants even took the liberty to print us directions. Their rooms are beautiful and spacious. I was shocked. My... More

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Tyrone, Georgia
Top Contributor
77 reviews 77 reviews
27 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 28, 2014 via mobile

Hotel is hard to find and difficult to get to from the road. Lobby is nice, check in was quick, but getting thru the parking area gate was fun. On a cold night, parking can be far away from where your room is - keep that in mind. Breakfast is average. Here is the big point to capture - the... More

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Travis M, General Manager at Residence Inn Memphis East, responded to this review

I thank you for staying at the Residence Inn Memphis East while in Memphis. We appreciate your feedback in our quest to exceed our guest's expectations. As we begin a new year, we will continue to evaluate and apply guest feedback to create a better lodging experience for all of our guests. More

Miami
Contributor
18 reviews 18 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 14, 2014

This location will renew your idea about amazing, as the staff is truly professional, the accommodations are outstanding and the cleanliness top notch. I will stay here ANYTIME I return to Memphis without question. GREAT PLACE!

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Senior Contributor
25 reviews 25 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 6, 2013

Stayed during a business trip. The rooms were very nice and clean. More than I needed, which was a good thing. Staff was very friendly. I enjoyed the breakfast. Close to a lot of great restaurants. An poplar ave takes you strait to downtown Memphis. The only real drawback is its proximity to the train tracks.

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Additional Information about Residence Inn Memphis East

Address: 6141 Old Poplar Pike, Memphis, TN 38119
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Memphis East 3*
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Also Known As:
Residence Inn Memphis East Hotel Memphis
Memphis Residence Inn

26 photos of this hotel

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Other (9)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#2 Green Hotel in Memphis
Hotel Class
Official Description (provided by the hotel)
Starting January 2, 2012, the Residence Inn Memphis East will be under-going a multi-million dollar renovation.This will include completely new rooms with the Residence Inn’s “InnFusion Package”, new bedding, flat panel televisions, and WIFI.The lobby will undergo an extensive transformation as well with a new guest registration, 24-hour Market, business center, and gatehouse experience. ... more   less 
Number of rooms
105

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