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Red Roof Inn Memphis East

6055 Shelby Oaks Drive, I-40 at Sycamore View Boulevard, Exit #12, Memphis, TN 38134
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Red Roof Inn Memphis East
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154 Reviews from our TripAdvisor Community

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Brunswick, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This our third stay at the Memphis East Red Roof. We chose Red Roof because it is a pet-friendly chain with no additional charge for our dog. This location is easy to access off I-40, has a Cracker Barrel right next door with many other restaurants in close proximity as well as gas stations on the same corner. Our room... More 

Helpful?
Thank Michele029
Austin, Texas
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 5, 2016 via mobile

I stopped here while on the road, looking for some cheap rest while on a long trip (no pet fee here for my pooch). They weren't busy so I got the low rate of $45 (after tax) for the night, booked through the hotels.com app. Reviews indicated only some rooms were updated, so I requested a king bedroom with a... More 

Helpful?
Thank zippinaroundtown
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 5, 2016 via mobile

We checked in to this hotel I found on the internet. Everything was fine until I discovered that they broke into my car and pretty much took all my bags when I went to the frontdesk to see if they could help me with the problem the person at the desk told me that he was not responsible for anything... More 

Helpful?
1 Thank Hm-903
Savannah, Georgia
1 review
5 of 5 stars Reviewed December 30, 2015

This is the place to stay for an exceptional experience! The safety and security of this place is amazing. I felt comfortable knowing I was very safe and secure. Any problems and the desk clerk staff and manager respond IMMEDIATELY. All of the staff is exceptionally helpful and extremely nice. Everyone seems extremely experienced at what they do and on... More 

Helpful?
Thank SweetMR
Hodgenville, Kentucky
Level Contributor
2 reviews
4 of 5 stars Reviewed December 18, 2015

Dallas checked us in that evening. He was very courteous and professional. He answered all our questions and concerns. The room was clean and serviceable for an older motel but very comfortable. Dallas also checked us out and inquired how our stay was and asked if there was anything else that he could do to make our stay more enjoyable.... More 

Helpful?
Thank reconbiker
DallasLawrence, General Manager at Red Roof Inn Memphis East, responded to this review

I appreciate you taking the time to leave us a review and all your kind words. Hope to see you again the next time your travels bring you back through Memphis. More 

Chihuahua
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 10, 2015

I was habituated to good experiences with red roof s elsewhere. But this time it was awful. After a nightmare of a road trip through winter storm "Cara" my wife and I were glad to make it alive and well... Had a reservation already confirmed by phone and arrived short after seven pm. Just to see this wall faced front... More 

Helpful?
Thank 861raulm
DallasLawrence, General Manager at Red Roof Inn Memphis East, responded to this review

The reason your reservation was cancelled was the credit card you had put down to hold the room declined. We run all credit cards at 6pm if the credit card declines we have no choice but to cancel the reservation. More 

Tucson, Arizona
Level Contributor
331 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
3 of 5 stars Reviewed November 26, 2015

The Red Roof Inn in East Memphis Sycamore View is not the place you want to be unless you’ve got pets. Late in the evening the small parking lot was mobbed with dog walkers. There are few pet-friendly establishments in the area, and you have to take advantage of them even at the expense of not having a continental breakfast... More 

Helpful?
Thank LCargillTucson
DallasLawrence, General Manager at Red Roof Inn Memphis East, responded to this review

Thank you for staying at the Red Roof Inn Memphis East and leaving us a review. Yes we usually have plenty of people bringing their pets. More 

Columbia, Maryland
1 review
1 of 5 stars Reviewed November 16, 2015

My wife and I pre-booked a room in the Red Roof Inn Memphis East for Nov. 11, 2015 and requested a room on the second floor, away from traffic noise. When we arrived we were told that the only room they had was on the first floor. Since it was too late to cancel we took the room rather than... More 

Helpful?
Thank David S
DallasLawrence, General Manager at Red Roof Inn Memphis East, responded to this review

We appreciate you staying at Red Roof Inn Memphis East and sorry you were dissatisfied with your room. Yes, you did request a second floor room but we only have two of those rooms that you booked upstairs and we try to honor all request, but that room wasn't available for upstairs that night. But our rooms have been renovated... More 

Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed November 2, 2015 via mobile

At first, I was really reticent about staying here, because past experiences with this chain left a lot to be desired. I was very impressed. The room was clean, and the bed comfortable. The bathroom was really small, but it was clean, and the shower was roomy, and the water nice and hot. My only real complaint is that the... More 

Helpful?
Thank Daniel M
DallasLawrence, General Manager at Red Roof Inn Memphis East, responded to this review

Thank you so much for staying here at our Memphis East location, and I'm glad we restored your faith in our brand. We do our best to satisfy everyone and to leave a good lasting impression. We have upgraded our WiFi since and think you will see a big difference. Hope to see you soon. More 

Lewisburg, Tennessee
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 10, 2015

Room was clean though the towels and were thread bare - almost like drying with a paper towel. Bed was comfortable and the AC worked great. WIFI was quick once I got logged on even though I was in one of the more distant rooms.

Helpful?
Thank JohnB37091
DallasLawrence, General Manager at Red Roof Inn Memphis East, responded to this review

Thank you for staying here at the Memphis East Red Roof and leaving us a review. Hope to see you soon. More 

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