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Crowne Plaza Memphis East

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2625 Thousand Oaks Boulevard, Memphis, TN 38118 (Formerly Hotel Memphis)
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Crowne Plaza Memphis East
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Crowne Plaza Memphis East
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361 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Melbourne, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel itself is fantastic - location, however, was well away from the action. It cost us about $35 ($40 plus tip) one way to get to Beale St. This hotel is really designed for people who are here on business trip. If you are coming to Memphis on business or as a quick lay over - then this hotel... More 

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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Great property, elaborate bar... Being renovated soon for a dashing look! The Duty Manager to the bar tenders have a great attitude towards the customers. Kesha & Raquel to be specific. And hot breakfast is free...

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Holland, Michigan, United States
Top Contributor
80 reviews 80 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We chose this hotel because it was close to Graceland when we stopped for a visit. It is a very large hotel showing some age and wear but most importantly the beds were great! Front desk personnel were nice if not terribly efficient. The breakfast buffet was very good and plentiful. For the price and location it was very satisfactory.

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Wisconsin Rapids, Wisconsin
Contributor
18 reviews 18 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Pros: Room was very comfortable. Complimentary breakfast was terrific! Very nicely done. Nice pool and hot tub. We did have minor issue with room that was handled at check out very courteously. Hotel staff very friendly--great recommendations and very welcoming. Cons: We had requested blankets and pillows for pull-out couch that were never delivered Sign in bathroom offered complimentary toiletries--needed... More 

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CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

Nothing could please us more here at the Crowne Plaza Memphis East Hotel than to know a guest had a very comfortable stay with us. We appreciate your compliments on our complimentary breakfast as well as our swimming pool and hot tub facilities. We are disappointed to learn we may have fallen short of your expectations in some areas and... More 

Albuquerque, New Mexico
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

When we arrived there was a line at the front desk at about 3 pm. When I slowly got to the front the assistant manager that was helping me walked away to help the other front desk person. Very slow. We ate at the restaurant. Terribly slow service, including taking my credit card to the front desk for approval. It... More 

Was this review helpful? Yes 2
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

All reviews whether positive or otherwise are appreciated as it helps us to better focus on areas of our hotel a guest may feel needs to be further addressed. To learn that we have not fully met a guest’s expectations is disheartening. We’d like to assure you that our hotel and property are secure and safe and although we appreciate... More 

Travelers are raving about these Memphis hotels

Fort Worth, Texas
Top Contributor
206 reviews 206 reviews
27 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed 1 week ago

The entryway and foyer are pretty deceiving. Walking into the hotel you think you are coming into a really nice place, but that soon changes when you get into the room. The rooms are pretty outdated and there are no fans in the bathroom, so showers have a tendency of steaming the whole room up. Our TV did not work,... More 

Was this review helpful? Yes 1
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

While we appreciate that you found our entry way and foyer to be pleasing, we are disappointed to learn that we have fallen short of your expectations in other areas. Currently our hotel is in the process of being updated and refreshed so that we may offer our guests the best in accommodations. We would like to apologize for any... More 

Dayton
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

You can tell that this was once a beautiful hotel. But that's not the case now. It's tired and being renovated. Its also not in a great part of town. There is a wrought iron fence that's about 10' high that surrounds the property and if you get into town late, you have to buzz yourself into the parking lot... More 

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CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

Thank you for your acknowledgement of our front desk staff and their service. We’d like to assure you that we do in fact care very much about our facilities and this is why the renovation is underway. We understand that any unfamiliar city area can be uneasy for any guest traveling away from home. Our parking facility and grounds are... More 

Starkville, Mississippi, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is not close to any main streets but not far away to I-280, either, which is a good balance for the location. 15 minutes drive to the downtown is not bad at all, and you don't need to pay for the parking in the hotel. Staff are also very friendly. I also love the small garden in the... More 

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CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

Thank you for your review of the Crowne Plaza Memphis East Hotel. We’re glad you loved our garden area and also that you found our location to downtown and the main roads to be so convenient for your needs during your stay. We hope the next time you travel to the area you’ll be back to see us again. More 

Lake Balboa, CA
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

the hotel needs some upgrades to be crown plaza status. the pool area was lacking and the Jacuzzi jets were disappointing. overall the staff was great. but bar was extremely slow. the best thing about the hotel are the beds. its definitely not pricy and worth it to be only 15 mins drive to downtown. if your not looking for... More 

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CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

We appreciate your review and reference to the Crowne Plaza Memphis East Hotel as affordable and convenient too. Thank you for your compliments to our staff and our comfortable bedding. Currently we are in the process of updating our facilities so that we may offer our guests the best in accommodations and we hope that you will return in the... More 

Melbourne, Australia
Top Contributor
162 reviews 162 reviews
79 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Just a one night stay on this occasion. Reception was friendly and welcoming by Keisha, perhaps particularly so for a IHG platinum member. My first room was on the 9th Floor which has obviously been renovated recently and retained the 60's or 70's style. The carpet must have been steam cleaned recently and there was an almost choking damp smell... More 

Was this review helpful? Yes 1
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

We’re happy to hear that you found your accommodations here at the Crowne Plaza Memphis East Hotel to be so comfortable and quiet and that our newly redone bathroom was perfect. Please accept our apology if our housekeeping staff had recently cleaned the carpets and you found them to still be damp. Although disturbing our guests is never what we... More 

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