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All 134 Memphis hotels

Memphis Marriott East

3.5 of 5 Hotel   |   5795 Poplar Ave., Memphis, TN 38119 (Formerly Holiday Inn Select Memphis-East Poplar & I-240)
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Ranked #23 of 134 Hotels in Memphis
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
califcajin Lake Forest, California
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161 reviews from our community

Traveler rating
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    27
    9
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Somerset, Kentucky
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Ill make this short. I am a frequent business traveler (bi weekly). I usually stay at Marriott/Hilton brands. This Marriott had a disgusting room. The outside of the toilet bowl had dried dark yellow urine all over the sides where it had obviously been neglected for some time. When I took a shower, by the time I was done I... More

Was this review helpful? Yes
Greg L, General Manager at Memphis Marriott East, responded to this review

Hello dougiev1, Thank you very much for your candid review of the stay at my hotel here in East Memphis. As a frequent business traveler or nay guest for that matter you should never experience anything less than a guestroom 100% clean. I would like to ask you to contact me offline at my contact information below so we can... More

Lake Forest, California
Contributor
15 reviews 15 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here with my husband who is Platinum. We inquired about an upgrade, but were in a standard king room. Had access to concierge lounge due to his status. Note 1: if you do not want to be awakened at 5:45 each morning, make sure you get a room far from the concierge lounge on 10th floor. Lounge opens at... More

Was this review helpful? Yes
Greg L, General Manager at Memphis Marriott East, responded to this review

Hello califcajin, Thank you for reviewing our hotel concerning your recent visit. I will certainly share your comments and observations with regards to our staff preparations in the concierge lounge and our Chief Engineer is already looking into the water pressure issues you experienced. I would like the opportunity to discuss your visit personally if time allows. All of my... More

Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 19, 2014 via mobile

As a Platinum member, I have expectations at a Marriott. This hotel does not measure up. The room was small and cramped. There was mold on the shower wall, a very small bathroom with a really awkward shared door with the closet. The only Resturant is small, in the middle of the lobby with a cold breeze every time the... More

Was this review helpful? Yes 1
Greg L, General Manager at Memphis Marriott East, responded to this review

Good Morning Carl G, Thank you for reviewing my Marriott here in East Memphis. I appreciate the candid feedback and would very much like to discuss your experience off line. I recognize we did not meet your expectations or our own. Please let me know a convenient time to communicate on your stay further. Respectfully, Greg Lindner General Manager greg.lindner@interstatehotels.com... More

1 review
5 of 5 stars Reviewed October 17, 2014

Tiffany Dailey, Chelsea Flowers, Mary, and Shannon are all second to none in my book! I spend more time in Marriotts than in my own home, and this is the first time I have felt compelled to give a review of any kind. That's how wonderful the service is.

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Greg L, General Manager at Memphis Marriott East, responded to this review

Good Day Michael M, Thank you very much for the excellent review and feedback regarding your experience in our Greatroom Lobby Bar. I will personally recognize Chelsea, Mary, Tiffany and Shannon for their Brillinat hosting skills and service! Sincerely, Greg Lindner General Manager D(901)896-3787 greg.lindner@interstatehotels.com More

Chanute, Kansas
Top Contributor
86 reviews 86 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 13, 2014 via mobile

The room was great, but it was the front desk staff that earns my incredible ranking. More than just being friendly, they engaged in conversation with us based on the depth we wanted. One member in particular asked about something I had mentioned in passing the day before. All staff was great. The bed was comfortable and the room was... More

Was this review helpful? Yes 1
Greg L, General Manager at Memphis Marriott East, responded to this review

Hello CRue1986, Thank you for reviewing our hotel concerning your recent visit to Memphis. I will share this with our Front Desk team to share your great feedback. Please come again when travels bring you back to the Mid-South! Sincerely, Greg Lindner General Manager D(901)896-3787 greg.lindner@interstatehotels.com More

Knoxville, Tennessee
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed October 4, 2014

What started off as a nice stay under the circumstances, spiraled into a horrible stay. We are visiting for a family emergency and unsure of the duration. Long story short, the fron desk was unwilling to extend our reservation at the same rate even though that rate would have applied if we had booked the full stay at the time... More

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Greg L, General Manager at Memphis Marriott East, responded to this review

Hello Jrh767, Thank you for reviewing our hotel and sharing your candid feedback on your experience. I apologize that we were not able to adjust your rate accordingly. If you would be kind enough to contact me off line I would be more than happy to try and make this up to you on a future visit to East Memphis.... More

Senior Contributor
36 reviews 36 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed September 26, 2014

I have stayed here on several occassions and as bad as I hate to say it the service has simply gone north. Great location and after Marriott purchased property from Holiday Inn completed extensive renovation , the hotel continued to improve..until about 6 months ago. The personall are too busy to address issues, or not concerned. Most recent example...wanted to... More

Was this review helpful? Yes 1
Greg L, General Manager at Memphis Marriott East, responded to this review

Hello Ron P, Thank you for your review and especially for providing candid feedback. I apologize that booking the Presidential Suite became such an difficult task and that you were not properly taken care of. If you would be kind enough to let me know a convenient time to discuss I would be more than happy to assist you personally.... More

wichita
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 22, 2014

Beautiful, clean, and comfortable hotel! Staff was Amazing!! Every single employee stopped to ask how your evening/day was and were all extremely nice! The lady at front desk upgraded our room for free and it was an awesome Huge room!! We had a great experience just wish we could've stayed longer! A+++ for service :)

Was this review helpful? Yes 2
Greg L, General Manager at Memphis Marriott East, responded to this review

Greetings gnat83, I appreciate you reviewing our hotel and recognizing our brilliant team of hosts! It is especially nice to hear we were able to place you in one of our best rooms. Everything we do is focused on providing a memorable experience. Please plan on staying with us again when travels bring you back to the mid-south. Best Regards!... More

Louisville, Kentucky
Top Contributor
55 reviews 55 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 21, 2014

Used Priceline to get this hotel and it was a pretty good deal for this quality of a hotel. Very modern with quiet, comfortable rooms. The fitness facility and pool were excellent. Large fitness room on the 3rd floor with several aerobic machines, weights, and exercise equipment such as balls and mats. I enjoyed the view from the upper floor... More

Was this review helpful? Yes 1
Greg L, General Manager at Memphis Marriott East, responded to this review

Dear TAJNWP, Thank you for reviewing my hotel here in East Memphis. It is great to hear how much you enjoyed the pool, fitness room and all of our newly reinvented facilities. Our location is fantastic and there is no shortage of first class restaurants and shopping within close proximity. Safe travels and we hope to have you as our... More

San Antonio, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 20, 2014

I called for a shuttle from the plane, grabbed my bag, walked out to the hotel shuttle platform and there it was. Very quick service. I was greeted by the most helpful driver that told me about Corky's the best place in town to get some of the best bar b que. Once I got to the airport I was... More

Was this review helpful? Yes 1
Greg L, General Manager at Memphis Marriott East, responded to this review

Good Day Rasheeda35, Thank you for staying at the Marriott Memphis East recently. It is great to hear our Shuttle Drivers were ready as soon as your flight arrived and were able to give you a fantastic recommendation for one of our best BBQ landmarks here in East Memphis. The hotel has been totally reinvented and our walk in showers,... More

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Additional Information about Memphis Marriott East

Address: 5795 Poplar Ave., Memphis, TN 38119 (Formerly Holiday Inn Select Memphis-East Poplar & I-240)
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Memphis Marriott East 3.5*
Number of rooms: 231
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Also Known As:
Holiday Inn Select Memphis-East Poplar And i-240
Holiday Inn Select Memphis-East Poplar & i-240 Hotel Memphis
Holiday Inn Memphis
Memphis Holiday Inn

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