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Memphis Marriott East

#22 of 134 Hotels in Memphis
Certificate of Excellence
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5795 Poplar Ave., Memphis, TN 38119 (Formerly Holiday Inn Select Memphis-East Poplar & I-240)
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Best prices for: 1 room 1 guest
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Memphis Marriott East
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Memphis Marriott East
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198 reviews from our community

Traveler rating
    90
    57
    35
    10
    6
See reviews for
34
29
5
84
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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Breckenridge, CO
Contributor
20 reviews 20 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hotel met all expectations for a standard Marriott. Rooms were decent and bathrooms recently renovated to have a sliding barn door. Decent fitness center, great concierge lounge on the 10th floor and free airport shuttle van. No problems with the Internet on the standard plan they offer.

Was this review helpful? Yes
Greg L, General Manager at Memphis Marriott East, responded to this review

Good Day BreckBearSki, Thank you for reviewing our hotel concerning your recent stay here in Memphis. It is great to hear how much you enjoyed our recently reinvented hotel. I will share your comments on the Brilliant service you received from our Concierge hosts. Please come again soon. Sincerely, Greg Lindner General Manager D(901)896-3787 greg.lindner@memphismarriotteast.com More 

Roanoke, VA
Top Contributor
228 reviews 228 reviews
65 hotel reviews
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed 1 week ago

As a Gold Marriott Rewards member, I have come to expect a certain quality from the Marriott brand. I did not feel that was the case here. It started with the free hotel shuttle from the airport. I waited an hour and 15 minutes for a shuttle, having to call 3 times. The driver was awesome once he got to... More 

Was this review helpful? Yes
Greg L, General Manager at Memphis Marriott East, responded to this review

Dear Hokiechip, Thank you for reviewing our hotel concerning your recent visit to Memphis this month. It seems we did not live up to your expectations let alone our own with the shuttle and bar experience. I appreciate the kind words on our brilliant team of hosts and would very much like to speak with you personally off line. As... More 

New Jersey
Top Contributor
52 reviews 52 reviews
40 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed on the concierge floor which is the 10th floor. Nice clean room with a big bathroom. Very pleasant front desk and staff overall. The hotel was convenient to where I was working, otherwise there isn't a lot around here. One negative - I ordered a salad from room service and the lettuce was dirty. Yes, there was MUD... More 

Was this review helpful? Yes 1
Greg L, General Manager at Memphis Marriott East, responded to this review

Hello GoldyNJ, Thank you for reviewing my hotel regarding your recent stay. I appreciate the kind words on our team and their service. On future visits their is a great running trail which goes through our local Shelby Farns park here in East Memphis, it is within 5 miles of the hotel. If time allows I would appreciate the opportunity... More 

Houston, Texas
Top Contributor
153 reviews 153 reviews
22 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Large clean room, large bath pretty marble counters, free wifi nice breakfast buffet , gracious staff. The free shuttle is wonderful. They let me in early which was bales sing, so most accommodating, shuttle Le very nice , nice amenities, good ac, coffee maker..

Was this review helpful? Yes 1
Greg L, General Manager at Memphis Marriott East, responded to this review

Dear gay e, I appreciate you taking time to review my hotel concerning your recent visit to East Memphis. I am glad we met all your expectations and happy to hear our shuttle and gracious team made the stay great. We hope to see you again soon when travels bring you back to Memphis. Respectfully, Greg Lindner General Manager D(901)896-3787... More 

Ellicott City, Maryland
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a fantastic hotel to stay in during our time in Memphis. From the moment we checked in until the time we left, we were treated with courtesy and respect. The room was absolutely spotless. Very comfortable beds and pillows. Right across the street from shopping and within a couple block's drive of other stores and amenities. About 15... More 

Was this review helpful? Yes 2
Greg L, General Manager at Memphis Marriott East, responded to this review

Good Day SpanishteacherMD, Thank you for reviewing our hotel on your recent trip to Memphis. It is great to hear how much you enjoyed our location, amenities of our newly reinvented hotel and most of all the team of Brilliant Hosts I have the pleasure of working with. Please come again soon when travels bring you back to the Mid-South!... More 

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is located approximately 15 minutes from downtown. It was very clean and comfortable, close to dining and several shops. We are gold members so we enjoyed the free breakfast and happy hour food and drinks. great value if you don't have to be close to downtown.

Was this review helpful? Yes
Greg L, General Manager at Memphis Marriott East, responded to this review

Good Morning SSB321, Thank you for reviewing my hotel here in East Memphis after your recent stay. It is great to hear how much you enjoyed our hotel and the benefits of being a Marriott Rewards Gold member. Please come again when travels bring you back to the Mid-South. Sincerely, Greg Lindner General Manager D(901)896-3787 greg.lindner@memphismarriotteast.com More 

Scunthorpe, United Kingdom
Top Contributor
96 reviews 96 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

arrived late evening, no bottled water in room, none left in gift shop. Receptionist found me some but only at my insistence. Room service breakfast did not arrive in time slot, when I called I was told they were just about to call me as they did not have any bananas. I told them I would have berries instead and... More 

Was this review helpful? Yes 1
Greg L, General Manager at Memphis Marriott East, responded to this review

Greetings vanillaice132, Thank you for staying with us in March during your visit to Memphis. I apologize we did not have bottled water available immediately upon arrival. I would be happy to get the receipt for breakfast sent to you right away if you can provide your email address off line. I would also appreciate the opportunity to make up... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I stayed in room 32 and it's right next to the gym. At 5am they open it up and all you can hear is all the sound of treadmills and people running and it's unbelievably loud. How they sell a room that you can't sleep in is ridiculous

Was this review helpful? Yes 1
Greg L, General Manager at Memphis Marriott East, responded to this review

Good Day Brandon B, Thank you for taking time to candidly review your recent stay with us here in East Memphis. I am sorry that the fitness center use was disruptive to your rest during the visit. On future stays we would be happy to block your room on another floor away from elevators, vending and areas like this. Please... More 

Culver City, California
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This was my third hotel in three days. First hotel was a Clarion and the second was a boutique hotel. Finally, a Marriot. I felt like I died and went to heaven. There is nothing to say negatively about this hotel. The room was beautiful and bed was perfect. In fact, the pillows on the bed were real pillow and... More 

Was this review helpful? Yes
Greg L, General Manager at Memphis Marriott East, responded to this review

Hello Bill W, Thank you for sharing your excellent experience here in East Memphis. I am very happy to hear how much you enjoyed our recently re-invented hotel and our great proximity to shops, restaurants as well as the East Memphis business district. Please come again soon when travels bring you back to the Mid-South from California. Sincerely, Greg Lindner More 

Greater Cincinnati
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 26, 2015

This Marriott hotel seems more like a Courtyard than a regular Marriott hotel. The lobby is almost non-existent. No restaurant, other than the open area off the lobby that's really an extension of the bar, with TVs, open for breakfast as well as "dinner". Menu very limited. Ordered Margherita pizza with addition of pine nuts and it arrived with sunflower... More 

Was this review helpful? Yes 1
Greg L, General Manager at Memphis Marriott East, responded to this review

Good Day Julia K, Thank you for reviewing our hotel convcerning your recent visit to Memphis. If time allows I would welcome the opportunity off line to discuss your stay in more detail. The Great Room Lobby is one of Marriott's newest features and I would welcome any feedback you have for my hotel and the brand. Lastly on future... More 

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