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Sheraton Memphis Downtown Hotel

3.5 of 5
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250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
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Breakfast for 2 Included
Sheraton Memphis Downtown Hotel
Best prices for: 1 room 1 guest
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Ranked #37 of 135 Hotels in Memphis
A recent review
5 of 5 stars reviewed 2 days ago
TitletownFooseball
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362 reviews from our community

Traveler rating
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    81
    37
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Straight southern style hospitality from everyone who works there. Mainly the valet's, Camron, Simon, and Anthony are all top notch kinda guys, super friendly and extremely corteous with your vehicles. 10 outa 10

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Titletown Fooseball, I've always heard about "Southern Hospitality" but never understood the true meaning of it until I moved to the South two years ago! It is something that every citizen should embrace ------ it would make our country so much better! Thank you for recognizing Camron, Simon and Anthony. Our Valet team works very hard parking and retrieving... More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed for 3 nights - attending conference at adjacent conference centre. Friendly staff (particularly Camron and the guys who look after the suitcases at reception!). Clean room. Central to great bars/restaurants.

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear MML, Thank you for recognizing Camron in our Valet department. We are very lucky to have him. He embraces the spirit of hospitality and service. We are a people business and it is great to have employees like him on our team. Thanks for your review. I will be giving special recognition to Camron for a job well done.... More 

Guildford, United Kingdom
Top Contributor
256 reviews 256 reviews
87 hotel reviews
182 helpful votes 182 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I nearly gave this hotel an average but decided after the surly treatment when checking out that it really did not deserve it. The reception area, bar and restaurant are all reasonable but the rooms are tired and far from modern. The bathrooms are not well appointed and no bathrobes. The in room lighting is old fashioned with each individual... More 

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Chester Doggerel, I'm really surprised at your review. We just did a major renovation and the hotel is beautiful, modern and all of our lighting includes several ports to plug in your electronics. When did you stay with us? Maybe it was before the renovation or maybe you are thinking of another Sheraton. Please write to me at dputnam@sheratonmemphisdowntown... More 

Travelers are raving about these Memphis hotels

Co.Down
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here and had a lovely room with a very comfortable bed.Food was lovely but breakfast hostess rather unpleasant and slow.Other restaurant staff were very polite and helpful.Hang bus stop just at hotel.

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Ger111, I love our beds! We have the only 5 Diamond AAA rated bed in the industry and are very proud to offer this comfort to our guests. We make the bed the focal point of the room! Thank you for staying with us and for taking the time to share your experience on Trip Advisor. It is much... More 

Mount Pleasant, South Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A friend and I were in Memphis recently and opted to stay here because we were going to an event in the adjacent convention center. It is a big, nicely done hotel, but what makes it exceptional is the staff. To a person, everyone there was friendly, helpful, and definitely made the whole stay memorable. The rooms were clean and,... More 

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Hi Nancy, I wish we had more drawers to offer. We only have 3, unless you use the night stands too. But our closets are a nice size for hanging clothes and there is a shelf in there as well. We had to make room for refrigerators as this was an amenity many of our guests kept asking for so... More 

San Francisco, California
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I don't think I've ever experienced as many problems in one hotel stay, and mine was only three days long! Room didn't get serviced until 6 pm, shower caps only on request, billed for two extra days, overwhelming odor of some fuel in the lobby one day, such that we had to take our drinks outside, one elevator that worked... More 

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Hello George B. YIKES. My sincere apologies to you for the terrible experience you had with our housekeeping and F&B services. We strive to provide great service and I'm so sorry we failed you. I hope that you addressed this with our management team while here so we could fix it for you. I know we are not perfect and... More 

Little Rock
Top Contributor
76 reviews 76 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel has completed its transition from a Marriott property to a Sheraton property. The change was definitely for the better as far as accommodations. New contemporary look in the lobby and rooms. The bar has been moved into the lobby which is really nice now. I stayed here many years past for the annual Blues Music Awards when it... More 

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Fox 50 - Thank you so much for recognizing all the great changes we have made since transitioning from Marriott to Sheraton. We continue to make improvements to our hotel to create wonderful guest experiences. The Blues Music Awards is always a fun event and the guests that attend are some of our best! Our staff gets excited when... More 

Cincinnati OH
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The good: -Got a good deal on a room here and it turned out to be fairly nice. -I had a 12th floor room that overlooked the river and downtown so the view was nice. -There was a fridge. -Shower head at 6'. -Staff was all very friendly. -There is a shuttle outside that takes you to Beale St for... More 

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear CincyWalt, I like your review...every business has it's pros and cons and I think you did an excellent job in identifying what worked best for you and what didn't. The parking is valet only and we can't change that so we try to create a very nice arrival experience. There is parking across the street and I think it's... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

I stayed at this hotel for a business conference and was impressed by the customer service and the excellent location. The hotel is within walking distance of Beale Street, the Belz Museum, the Bass Pro Shop (Memphis Pyramid), Mud Island, and other major attractions. But the customer service at this hotel really shines. Two employees deserve particular mention--Darrell at the... More 

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Margaret S. What a breath of fresh air! Thank you so much for the wonderful review! I'm so glad you had excellent service from Darrell and Camron and please know that they will receive special recognition for exceeding your expectations. I hope you had time to visit the new Bass Pro shop at the Pyramid. It is fabulous. One... More 

Contributor
18 reviews 18 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here to visit the Memphis in May festival. The room and decor are like pretty much every other Sheraton. Decent place if you need to spend a night for business in downtown Memphis. Here are a few comments on the service - Check-in - Extremely Slow - While the women who helped me check-in was very friendly and nice... More 

Was this review helpful? Yes 2
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear 5Cups 4Stars, Please accept my sincere apologies for the terrible experience you had with check-in and your room key. We strive to provide excellent accommodations and service to every guest and I'm so sorry you did not receive this. One thing I have learned since moving to the South is that the culture here is extremely hospitable and the... More 

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