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Sheraton Memphis Downtown Hotel

3.5 of 5
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250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
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Sheraton Memphis Downtown Hotel
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Ranked #40 of 135 Hotels in Memphis
A recent review
5 of 5 stars reviewed yesterday
John H
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426 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

Each time I stay here, the service is better! The staff is the epitome of customer service! The valet personnel are professional and courteous! Thank you again to David, Kentrell, Simon, Darian, and Matthew!

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5 of 5 stars Reviewed 4 days ago NEW

The valet parking staff are an excellent group of gentlemen. Milica, Anthony, Kentrell, Darian and Camrien are the best in the business. Kudos to these guys for a job well done. They made my stay even more comfortable.

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United States
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed in this hotel for 2 nights. Parking is $22 dollars a day. You can park in the parking lot next door for $10 a day. I did not like the fact that when I parked in dent of the hotel to do my check in, the guy was pushing me to move and keep moving.The front desk was... More 

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Fulton, Mississippi
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8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

My wife and I stayed at this hotel on 7/18/2015. When we arrived at the hotel we could not find anywhere to park unless we wanted the hotel to park our car for 22.00 per day. I am a grown man and think that I am able to park my own car for less than that. There is very little... More 

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Travelers are raving about these Memphis hotels

Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel staff was great very friendly, and the room was ok, the ac took forever to cool the room down then in middle of the night it seem to stop and the room got hot but then started working again. Only problem was my neighbor was very loud all night I even got woke up at 330 am so... More 

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Memphis, Tennessee
1 review
1 of 5 stars Reviewed 1 week ago

Check in was a disaster. They knew they had three large groups coming in (two conventions and a large family reunion), but didn't think to stagger check in. None of the vending machines worked, so if the "Sundries" store was closed, and you wanted a soda or a snack, tough luck. Especially since downtown Memphis closes up shop at around... More 

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Omaha, Nebraska
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4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Will not ever stay here again. We had a fully paid reservation and arrived at 11:30pm after driving for 14 hours only to to find out that they didn't have any clean rooms available yet. Yes really they were still cleaning rooms at almost midnight. We were lucky ones (probably only because we had 2 small children with us) and... More 

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SW MO
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71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 1 week ago

The young man at the desk was one of the finest staff members I have ever encountered in traveling. He was funny, efficient, and he found rooms together for all of us. It was an easy walk to Beale Street and to the Civil Rights Museum. I didn't hear a thing and had a great night's sleep. The grab and... More 

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Banbury, United Kingdom
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68 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed 1 week ago

Wow. What a disaster checking in. Hotel staff at front desk have no customer service skills, not bothered at all. Complete chaos checking in. Only 3 staff on duty checking in customers. Rooms at 5 pm still not been cleaned and ready. Got our room, but smelt of smoke. Had to change. Phones in room didn't work. Charge you $22... More 

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Rogersville, Alabama
Level Contributor
98 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a very good stay at this downtown motel. It was clean efficient in close proximity to the convention center. I was very pleased with the room and the staff. Breakfast was good and a bit pricey. I was glad to see that the pillows were very comfortable this is not always the case in many hotels.

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