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All 134 Memphis hotels

Sheraton Memphis Downtown Hotel

3.5 of 5 Hotel   |   250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
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Ranked #47 of 134 hotels in Memphis
A recent review
4 of 5 stars reviewed yesterday
biglee31548 Jacksonville
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165 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
17 reviews 17 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

Sheraton is currently undergoing renovation of their lobby area but this does not take away from the 5 star quality service given by employees. The beds and pillow are the best I have ever slept on. Our event was catered by their staff and the food was delicious. You step out the front door and the trolley/bus service is right... More

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1 review
5 of 5 stars Reviewed 3 days ago NEW

I giving this hotel five stars it was great from check in to check out, there service was great ,thank you some much valet guy, Anthony, Eddie, camron and also tron the guy at the front desk. this hotel is also in a great location very easy access to enjoy yourself while your in Memphis.

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Sao Paulo
Top Contributor
96 reviews 96 reviews
56 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed there in our visit to Memphis last April. It is a big hotel, a little far from downtown, but a trolley take you to most attractions and restaurants. Service is good, helpful. Room are big, clean and well kept. We were at a high floor and our room were in the corner with big windows and nice views.... More

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Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I'm not really the 'write a review' type of person, however i do read them for my decision on a place to stay. We stayed at the Sheraton last week for 2 nights, and had a GREAT ROOM. It was a king bed in the corner surrounded by windows. The view was breathtaking. This was a pleasure holiday for my... More

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear 363Holiday, You just made my day! Our team is working very hard under extraordinary circumstances to take care of our guests and I am delighted to read that they delivered a wonderful experience and memory for you! I moved here a year ago from California and was really looking forward to the "Southern Hospitality" aspect of Memphis and it... More

Washington DC, District of Columbia
Top Contributor
120 reviews 120 reviews
63 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed for three nights in May 2014 at the Downtown Memphis Sheraton. It was a good deal for the price, which was somewhat lower than a lot of the competition in the area. Very friendly and helpful staff. Nice enough building, though sort of a generic chain hotel. It is right across the street from the... More

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Laurenjamie816 I certainly appreciate your review! What a breath of fresh air. We strive to be the best in Memphis and I'm so happy to read you had a great stay with us! We are currently making some fantastic upgrades to our property and I hope you will come back and experience the new change! It's very exciting. Thanks... More

Dallas, Texas
17 reviews 17 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Niece wanted to see Beale St, so we stopped in Memphis on our way back to Texas. Valet parking was mandatory and when we entered hotel the construction for the lobby demolition was very loud. Had to go up to the second floor to a temporary check-in site. Overall, we were not impressed by the service or atmosphere at this... More

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Buddiesmom28, I hope you were aware of our renovations prior to your arrival as we have communicated this information via our website, email, through Trip Advisor, Expedia, Hotwire, etc. It's nevery easy having to stay in a full service hotel under construction but we are doing our best to serve our guests. My sincere apologies to you. We are... More

11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Unfortunately we were in town visiting someone having tests run at a nearby hospital. It was a difficult time for our family and we had enough to deal with without having to be hassled by a hotel late at night. Well this hotel staff certainly did not disappoint. First of all, they gave us an amazing military discount. They genuinely... More

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Cucchiaj, WOW! Thank you so much for the kind words about your stay at our hotel. The staff is doing their best under our current circumstances to take care of the guest and words such as yours will bring many smiles to the faces of our team! I hope everything worked out for the best for you and your... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The 2014 stay was met with more than expected in comparison to last year. This year, I had difficulties making reservations as I could not find a customer service rep who knew of the event of which I was speaking.At last, I was transferred to a Toi Beckworth, the epitome of customer relations! Upon arrival, we were met with the... More

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Hello Notthejetset, What a pleasure to read your review of your experience at the hotel. We truly appreciate you taking the time to acknowledge Toi and the rest of the staff for doing such a great job! And good news.....we are under renovation and will be installing the "Link by Sheraton" which is complimentary to all guests! I think you... More

Queenstown, New Zealand
Top Contributor
105 reviews 105 reviews
31 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed 2 weeks ago

It is sad I have to write a negative review, I only choose to ever write positives in life. But after money went missing from my room I found the hotel management slow in their response. I was advised to fill out a security form, and that I did not need to call the police to have a report taken... More

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Godmarks, Thank you for taking the time to write this review. I know that several of us have been in contact with you about the missing money. As you know, we cannot take responsibility for valuables that guests leave unsecure in their room as we do not inventory what you bring in. We did our due diligence in investigating... More

Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the fourth time I have stayed at this hotel. The helpfulness of the staff stands out. The hotel is within walking distance of business activities, and is well located on the trolley line to visit the barbecue festival in May, Beale street, and museums. Graceland is worth the trip for those with time and interest in the King.

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear John K! Thank you for the kind words, for being a loyal guest to our hotel, and for acknowledging the staff who take care of you on every visit! We are focused on being the best hotel in Memphis and I'm so glad that you had another excellent experience at the hotel. Cheers, Dan More

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Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Memphis Downtown Hotel 3.5*
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 
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