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Sheraton Memphis Downtown Hotel

3.5 of 5
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250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
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Sheraton Memphis Downtown Hotel
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461 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed st the Sheraton downtown Memphis last night and it was great! They have a very friendly staff who gave good directions. The rooms were clean and very nice and the beds were awesome! Best night's sleep of our vacation! We loved the Sheraton and would definitely stay there again.

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Hitachi, Japan
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I stayed this hotel for 41 nights on my business trip. The room was kept clean and all staffs were friendly. There were no kitchen in the room (ex. microwave, hotwater dispenser etc.), it is not suitable for long staying like me. I had good sleep there because its cleaness of the room but there were some problems:there were water... More 

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Miami, Florida
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is newly renovated (I was here last year when it was still being renovated). The room is very spacious and well appointed. The check in was friendly and efficient. Good location across from convention center and near restaurants.

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear LucindaR-11 First of all, thank you so much for returning to the Sheraton and staying with us again! We certainly appreciate your loyalty and business. I'm glad you enjoyed the newly appointed rooms. I love the transformation that took place here and we are proud to provide excellent accommodations to our guests. Thanks so much for the review and... More 

A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

Our stay at the Sheraton downtown 8/21-8/22, was wonderful. The lady at the front desk do helpful. The bellhop and valets (Cameron & Fred) were friendly and helpful. The breakfast buffet was good and good service. The swimming pool was excellent warm water not cold really enjoy pool😊 Bus stopped in from of hotel to go back and forth to... More 

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Valued Guest, I'm so happy to read that you and your girlfriends had a wonderful stay with us and that you enjoyed the sights and sounds of Memphis! This is a perfect getaway destination as there is so much to see and do! Thank you for recognizing our team for delivering excellent service....I will be sure to read this... More 

Saint Louis, Missouri
Level Contributor
4 reviews
4 of 5 stars Reviewed 6 days ago NEW

After staying at this facility for business, my husband and I spent a weekend here in August 2015. Our room was a corner suite that overlooked the pyramid and river. The over-sized room contained a king size bed, sofa with ottoman, desk, dresser with tv and full length mirror. The 14th floor was quiet throughout our visit. We paid an... More 

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear KDavis814, Happy Anniversary - and thank you for spending it with us! I'm glad that you had a wonderful stay with us. I'm not sure if you knew this but the "Green" bus has a stop right outside our Main Street entrance that comes around every 10-15 minutes and takes you throughout the downtown areas including Beale Street....and the... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Jerry at the concierge desk was fantastic. Suggested a tour for us that was amazing. Helped with info on everything we needed. He was one of the friendliest people we met on our trip from Indianapolis. It's great to come to a city and connect with people who have such big hearts. Thank you jerry!! Sincerely the Graf's

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Lisa G. Thank you so much for recognizing Jerry for providing you with outstanding service. We have a great incentive plan in place at the hotel and because Jerry was mentioned by name in this review, he will receive a cash incentive. I know he will certainly appreciate it. It's always so refreshing when our guests take the time... More 

Downers Grove, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I love this hotel, I have stayed here twice within the last month. I enjoy the view from the elevators, the beds are extremely comfortable, and the lobby is great for taking photos. The rooms were clean and well stocked. The valet staff were very good with bringing the car up quickly, and the front desk staff were extremely accommodating.... More 

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Sheshema, We love that you love our hotel! Thank you so much for the wonderful review and for staying with us. I'm glad that we are your hotel of choice when you visit Memphis and we look forward to having you back again in the future. Cheers, Dan More 

London, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

They have spent millions doing up the hotel, which I must say is very nice, however they should have spent some of that money investing in staff. Within 5 hours of us checking into the hotel, our £700 camera was stolen from our room. Security team were useless, it was an inconvienence for them to come see us. They didn't... More 

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Kim1873, I looked into this incident as we are able to do lock interrogation reports which tell us who entered the guest room at any given time. The only activity was from your guest key during the time that the camera was stolen. I don't know if you left your room unsecure at any time during your stay, but... More 

Travelers are raving about these Memphis hotels

Paducah, KY
Level Contributor
178 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
3 of 5 stars Reviewed 1 week ago

Given that we were in town for an NBA game between the Memphis Grizzlies and Golden State Warriors, we were happy to even have a room because other hotels in the area were sold out. We booked two rooms but no connecting rooms were available at check in. Very surprised when both rooms were connecting but not to one another.... More 

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear JDVMD, First of all, thank you so much for being a loyal Platinum member with Starwood. We appreciate your business and you are right, our team should have recognized this at check-in. We practice daily with the team on recognizing our most loyal guests and it's always a disappointment when they don't. Thank you for staying with us and... More 

Toronto
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for two nights. Easy access to the bars and restaurants of Beale Street. The trolly or bus stops at the back door to take you to Beale Street. Very modern hotel, clean overall. Comfortable rooms with good free WiFi. It was very hot during our stay unfortunately the pool was closed while we were there.

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear BL 21, I'm happy to read that your stay overall was wonderful. Sorry that the pool was closed during your stay. It was one of our slowest weeks of the year and we are always trying to improve our hotel to continue creating memorable experiences for every guest. Hopefully you will get an opportunity to return in the future... More 

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