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All 134 Memphis hotels

Sheraton Memphis Downtown Hotel

3.5 of 5 Hotel   |   250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
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Sheraton Memphis Downtown Hotel
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Ranked #49 of 134 Hotels in Memphis
A recent review
5 of 5 stars reviewed 1 week ago
wwjd1947 texas
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239 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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texas
Top Contributor
193 reviews 193 reviews
35 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Sheraton 5 nights while we attended a convention. Our room was nice size with a good sized bathroom. I loved the Starbucks coffee which was restocked daily. It was so much better than other hotels we have stayed in as it was a big cup with great flavor. No problem with the bed as I slept... More

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear wwjd1947, Many thanks for the "5" Star rating on your review! I am so happy to read that you enjoyed your stay with us. We work hard to take care of every guest and it is always so welcoming to receive feedback such as yours! I can't wait to share this one with the team! Much appreciated. Cheers, Dan More

New York City, New York
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

From the minute you hit the lobby it is obvious you have stepped into a quality property. The room was well appointed, clean and very comfortable. We had a view of the pyramid and the river which was real nice. The spread in the club lounge was great and had fresh food. Highly recommended. Be sure to visit with Marvin... More

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear 10022, WOW....we feel so honored for this wonderful review! Thank you so much for recognizing us for all our efforts in service and accommodations for our guests. We want everyone to feel pampered when they stay with us! I will be sure to share this review with our team and give Marvin special recognition for a job well done!... More

Lulea, Sweden
Top Contributor
70 reviews 70 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel has good location (convention center is in front), is clean, and staff is friendly. Beds are firm and comfortable, rooms are generously sized and well isolated. It would be very nice hotell but attention to the details is too low for the expectations I have from Sheraton. Felt like having this location bring them new customer so they stopped... More

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear North Food, You must have stayed with us over daylight savings time. We just purchased these new clocks for the rooms with the renovation and realized that they don't automatically turn back or forward the time when it's daylight savings time. Sorry for the inconvenience. I hope we were able to fix that for you while you were here.... More

Houston, Texas
Top Contributor
83 reviews 83 reviews
34 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location is ideal and being walking distance to the convention center is a great benefit. Restaurants are plenty within walking distance. In spite of being downtown, its a quiet hotel. The in room coffee service was replenished daily

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear AIWIW, Our guests that come to town for conventions are always happy that our hotel connects with the convention center and makes it very easy to get there from the hotel! We are a few blocks from Beale Street and that helps us maintain a quiet, peaceful place for our guests to relax! Thanks for staying with us and... More

Hernando, Mississippi
Contributor
11 reviews 11 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hubby and I stayed downtown to have bday dinner with friends. Booked the Sheraton through Hotwire, and it ended up being a great option. Ultra modern updates to the rooms, great beds, and huge bathrooms. Convenient to where we needed to be. We had a wonderful time on a much needed break. Would definitely stay again.

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Delta Darling, Fantastic review! Thanks so much for taking the time to share your experience on Trip Advisor. We are doing our best every day to be the best in Memphis! Can't wait to have you back. Cheers, Dan More

Sydney, Australia
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Unfortunately, we stayed here twice. I am always a believer of giving things a second chance. In this instance, more fool me. First stay in May, was ok, just bearable. Having flown some 16 hours I thought it might have been my tiredness that clouded my judgement, but I was wrong. We were given what appeared to be a decent... More

Was this review helpful? Yes 2
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Bernadette, Wow, I am so very sorry for your terrible stay. I can't believe you had to change rooms so many times and still not have a decent room. That is unacceptable. I wish I would have known about this sooner so I could have researched this. You stayed here in May 2014 and we started a entire hotel... More

Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Yes, the location is convenient to Beale St. & the convention center & yes, the remodeled interior is lovely, but I just returned from a convention disappointed. My sheets had large stains, the TP was not refilled, the wi-fi connection had difficulties, there was no business center and we had to call for items that were not restocked in the... More

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Debra R. I'm so sorry to hear of your disappointment with the service you received from Housekeeping. It is not acceptable for our room attendants to not service your room to the guest standards. Please call me at 901-214-3707 so I can get more information from you as to what room you stayed in. Our guest feedback is important... More

Lincolnshire
Top Contributor
347 reviews 347 reviews
75 hotel reviews
159 helpful votes 159 helpful votes
4 of 5 stars Reviewed 3 weeks ago

What a great hotel...so easy to reach from Downtown Memphis, and all the major attractions...good staff. Only problem is its a popular hotel with a busy function room, but that said ideal for visiting Memphis, and its attractions.

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Freddy 067, We think this is a great hotel too and I'm glad you agree! Thanks so much for taking the time to review our hotel. I'm so glad you had a wonderful stay with us and look forward to having you back in the future. Cheers, Dan More

Durham, North Carolina, United States
Contributor
20 reviews 20 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Went here for a conference so it was extremely convenient to go across the street to the convention center. The hotel was doing renovations so the food options were limited. Luckily it's a 15-minute walk to Beale Street and tons of restaurants. They also didn't have a business center but the front desk gladly printed out my boarding passes for... More

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Garrett S. I'm glad we were able to deliver a great experience for you while you were here on business. The skywalk over to the convention center makes it very convenient for our guests who stay at the hotel. Our restaurant is now fully functional and serving breakfast, lunch and dinner every day! Thanks for staying with us....I hope... More

New Orleans LA
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here to travel to the Ole Miss game. After reading all of the reviews I was nervous due to complaints of construction and renovations. Also there were some negative review of bug bites. After staying here and seeing the newly remodeled hotels interior and cleanliness, I would definitely recommend this hotel. The rooms are very clean and newly... More

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Mighty Mouse 90, You are my kind of guest! Thanks so much for your heartfelt and sincere review! I do want others to know that those guests that have experienced a "bug" issue with their stay always assume it's bed bugs....we take those complaints very seriously and close the room down and have it professionally inspected. We have had... More

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Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Memphis Downtown Hotel 3.5*
Number of rooms: 600
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis

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