We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Memphis Downtown Hotel

3.5 of 5
Hotel website
Hotel deals
250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Special Offer
Breakfast for 2 Included
Sheraton Memphis Downtown Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #37 of 135 Hotels in Memphis
A recent review
4 of 5 stars reviewed 2 days ago
Allyson_86 Huntsville, Alabama
Add Photo Write a Review

406 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    116
    136
    88
    41
    25
See reviews for
87
101
9
122
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (406)
  • Mar-May only
    (137)
  • Jun-Aug only
    (101)
  • Sep-Nov only
    (78)
  • Dec-Feb only
    (90)
All months
Huntsville, Alabama
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It seems this property is newly remodeled. The lobby is quite large and very nice. Service was a bit slow in that area, but I assume staff was overwhelmed with it having been 4th of July weekend. Rooms were very nice. Clean, comfortable, nice toiletries, etc. Location of hotel was definitely a huge plus. Only a $4 Uber ride to... More 

Was this review helpful? Yes
Memphis, Tennessee
5 of 5 stars Reviewed 2 days ago NEW

We are from Memphis, and we stayed at the Sheraton Downtown for a family event. People came from all over the country to stay for our event, and I will say that I was so proud the employees showed the out-of-towners true Memphis hospitality. Matthew and Darien demonstrated exceptional professionalism and were extremely nice and helpful! Everyone in our group... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 2 days ago NEW

We stayed over the weekend and were very happy about the staff, especially the valet parking. Restaurant food was average, the buffet as well. the pool was over chlorinated and people scratched their initials into the thick mold of the tiles. This I have not seen before. Guest service put us in another room when we found unexpected wet spots.... More 

Was this review helpful? Yes

Travelers are raving about these Memphis hotels

san diego
Level Contributor
76 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The suite was amazing with an incredible view of the city. The suite was very roomy and spacious. We greatly enjoyed our time there - wish it could have been longer. The lady at the front desk gave us a great recommendation for a wonderful BBQ place on Beale street - the Pig. Close to the freeway for quick on... More 

Was this review helpful? Yes
DeWitt, Iowa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I would like to praise the attention given to myself and my husband when we arrived at the Downtown Sheraton Hotel. First, by Eugene, one of the valets who assisted us to our room. He went above the call of duty to help us to our room, and then when I discovered the bedding had stains, and a few other... More 

Was this review helpful? Yes 1
Honolulu, Hawaii
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

My car window was broken overnight in the valet parking lot. Then someone ran their finger across the length of the windshield causing one of several cracks to extend across the entire length. The valet courteously completed an incident report and assured me that I would be reimbursed for the repairs, but upon completion of the repairs I was informed... More 

Was this review helpful? Yes 2
Tulsa, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

The only good thing about this place was the Valet gentlemen that took my car. The front desk woman was so quiet i had to lean across the counter just to hear her tell me how to get to the elevator. Don't even bother with the restaurant, the waitress we had took forever just to bring us our drinks, and... More 

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Leeburs, I am so disappointed to hear that you did not enjoy your stay with us. Our goal is to provide excellent service and accommodations to every guest and I'm so sorry we failed you. Please contact me at 901-214-3717 so that I can get more information from you. Sincerely, Dan More 

Edinburgh, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Service good, restaurant food good for hotel food, excellent breakfast. All staff friendly and helpful. Well placed for seeing the attractions of Memphis. Close to airport so good if just stopping over / in transit overnight.

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Robin S. I'm so glad to read that our hotel met your needs. We are in a good location in Downtown Memphis and now that the Pyramid is open with the new Bass Pro Shop....our guests just love the accessibility to the facility from our hotel. I'm so glad you enjoyed your stay with us. It is our pleasure... More 

4 of 5 stars Reviewed 1 week ago NEW

This was the cleanest, nicest hotel I've ever stayed in with my German Shepherd. If I hadn't known better I would have thought my room was not pet friendly. The staff was very nice and helpful, although the hotel was extremely understaffed. The bar tender (there was only ever one) wasn't very friendly, although Camron was always so nice to... More 

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Ashley, There is nothing better than coming to a hotel with your animal and being welcomed with open arms. I LOVE pet friendly hotels and am so happy that Starwood is a brand that embraces our guest pets. Thank you for recognizing Camron for his outstanding service to you. He is truly an asset to the hotel and we... More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

I did not stay at the hotel but was there for three days for a work event. I had the best valet experience thanks to Darian, Simon, Maurice, and Martavis. They took great care of me and made a somewhat stressful time more enjoyable.

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Rudy4Love - Thanks for taking the time to recognize our Valet team. They do an amazing job out there and have to work in extreme weather conditions from time to time - especially this time of the year when the temperatures spike and the humidity is high. But they march on....and always do their best to provide excellent customer... More 

Questions? Get answers from hotel staff and past guests. Ask a question

434 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (46)
Viewed
Hotel & grounds (4)
Viewed
Bathroom (5)
Viewed
View from room (9)
Viewed
Dining (1)
Viewed
Pool/beach area (4)
Viewed
Room/suite (7)
Viewed
Other (16)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (331)
Viewed
Amenities (70)
Viewed
Deluxe Corner King (37)
Viewed
Elvis Presley Suite (74)
Viewed
Pool (14)
Viewed
Restaurants and Bars (22)
Viewed
The Hotel (52)
Viewed
Traditional Double Queen (32)
Viewed
Traditional King (30)

Management photos: Courtesy of the property manager

Viewed
All management photos (57)
Viewed
Bathroom (3)
Viewed
Room/suite (9)
Viewed
Dining (3)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (5)
Viewed
Other (32)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay