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All 134 Memphis hotels

Sheraton Memphis Downtown Hotel

3.5 of 5 Hotel   |   250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
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Ranked #49 of 134 hotels in Memphis
A recent review
5 of 5 stars reviewed yesterday
john_v_peterson McMinnville, Oregon
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186 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
McMinnville, Oregon
2 reviews
5 of 5 stars Reviewed yesterday NEW

The purpose of this review is not necessarily to tell you that the Sheraton Memphis is the best hotel ever - but it is to tell you that they have THE best hotel employees I have personally ever dealt with, and I have done a lot of traveling and used to do it full time. Don't know if all there... More

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Atlanta, Georgia
Top Contributor
107 reviews 107 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent one night at this hotel. The hotel was under construction making the public areas inaccessible. The front desk was temporary in a small meeting room. The staff at the front desk, however, were helpful and efficient. Our room was clean and spacious, the beds comfortable. The Memphis Trolley is available just outside the hotel for easy transportation to... More

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear James, Very happy to read you enjoyed your stay with us. We have the best bed in the hotel industry and very proud of it. My sincere apologies to you about the parking charge issue. I'm glad we got it resolved for you but sorry it took 30 minutes to make that happen. I have also sent this review... More

Rockledge, FL
Top Contributor
50 reviews 50 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is under construction which makes everything a little less polished than normal. Valet guys were quick and polite. Room was comfortable and clean. Stayed on club level which was really nice for breakfast and evening snacks and drinks right there. Excellent fitness center with cardio machines, free weight and weight machines.

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Domyno50, Thanks for staying with us with our renovation going on! I'm happy to read you enjoyed our newly renovated fitness center. We are very excited to finish the rest of the hotel and I guarantee we will be the "gem" of downtown Memphis. I hope you will be able to come back in the future and stay in... More

Florissant, Missouri
1 review
5 of 5 stars Reviewed 5 days ago NEW

All Hotel Personnel that we came in contact with was helpful and friendly. When we thought we were stranded downtown in the dark one night because of a freaky power outage, Rudolf, a hotel employee was on Beale Street at the right time and the right place to rescue us, and even though he was on his break he still... More

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Margaret, That was a very odd incident that happened with the power outage last Saturday night down on Beale Street! Thanks for recognizing Rudolph for his extraordinary service! He is one great employee and we are so lucky to have him on our staff! I know where you will be staying when you come back next year....right here...at the... More

1 review
5 of 5 stars Reviewed 5 days ago NEW

From Wisconsin and first time in Memphis. My boyfriend and I enjoyed everything about the trip. I read some of the reviews about this hotel before we booked and I must admit, I was a little leary. I can honestly say that I'm glad we stayed here. We loved it! All of the staff were very nice especially Simon in... More

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Lori H. I LOVE people from Wisconsin.....probably because I was raised in Green Bay!!!! Such great people from the midwest. Thank you so much for acknowledging our staff for a job well done. I am actually putting this review on our daily newsletter for tomorrow's distribution! We celebrate our successes all the time and I'm so thankful for your... More

2 reviews
1 of 5 stars Reviewed 5 days ago NEW

We stayed here for one night. When we first got to the hotel, they charged us $22 for valet parking. Then they made us wait in the lobby for an hour while the rooms were being "cleaned". The people at the desk were just watching us wait and made no effort to call or check on the progress of the... More

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Ari T, My sincere apologies to you for the wait on the room. I don't know what time you came to the hotel before check-in time it is possible that you may have to wait as there are many times we have a full house the night before. As far as the parking, the fees are posted on our... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We managed to get a great deal to stay here for a couple of days in order to visit the city. The hotel room was really nice and the lobby area was very clean. The staff were helpful the day we were leaving by holding our bags for us after we checked out and helping us with directions. The trolley... More

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Tomorrows J, I certainly appreciate the kind words about your stay with us. We have several team members who go on Trip Advisor frequently to read what our guests have to say and it is always very nice when a guest takes the time to write about their experience at the hotel as many people do not take the... More

Cypress, Texas
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I normally never take the time to write a review, but I am so displeased that I feel compelled this time. I reserved this hotel via Hotwire, and had no idea that the hotel is undergoing extensive renovations (then found that Hotwire is also charging more for the room than is listed on the Sheraton's website, but that is another... More

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear SNelson78, Please call me at 901-214-3717 so I can research your missing items. Thanks Dan More

Seattle, Washington, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

My daughter and I stayed here when we drove into Memphis for a little girls weekend. We were surprised to see all the renovations and it felt a bit tricky to find check in. A GPS will take you to the back entrance which is closed for renovations. Drive around the block to enter off 2nd. They're clearly all making... More

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear DanielleNH, Very nice...thank you for taking the time to share your experience on Trip Advisor. We love to receive feedback from our guests....good and bad....but LOVE the good feedback! I'm so happy you like the newly renovated rooms....we are getting alot of positive feedback from our guests that stay here. Soon the lobby will be finished and our hotel... More

Fayetteville, Arkansas
2 reviews
1 of 5 stars Reviewed 1 week ago

We were there for a conference and the renovations were very disruptive and inconvenient. The beds were hard and the carpet was very dirty and smelly. This hotel is not very convenient to eating places or entertainment. The staff was mainly rude with the exception of the valet. The charge per night for parking is outrageous! A friend of mine... More

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear DFoster, I am so disappointed to read your review. Please call me at 901-214-3717 so I can get more information from you. We spend alot of time training our staff on customer service and being hospitable to our guests so I really need more feedback from you! My sincerest apologies to you for such a terrible stay. I want... More

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Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Memphis Downtown Hotel 3.5*
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis

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Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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