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Sheraton Memphis Downtown Hotel

3.5 of 5
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250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
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Sheraton Memphis Downtown Hotel
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563 Reviews from our TripAdvisor Community

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Brevard, North Carolina
Level Contributor
188 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Was there for a business conference. They did a really good job of serving good food to lots of people very quickly. They have trained their staff really well in hospitality. Any employee -- from housekeeping, maintenance, to food service -- encountered made a point of smiling and speaking. Rooms are very clean and well furnished. Only negative is that... More 

Helpful?
Thank wvlivingston
Rock Island, Illinois
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We spent a wonderful week at IBC. Our son and the band he plays drums in, Juliana and A Soul Purpose were invited to be in the youth showcase. We get back to Iowa and we don't have his cymbal bag worth $1100.00. This morning a wonderful Mr. Kennan Brooks found them and made my son a whole lot happier!... More 

Helpful?
1 Thank back2wall
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Back2wall, I'm so glad you had a wonderful week in Memphis and stayed with us while you were here. Thank you so much for recognizing the staff and especially Kennen Brooks for providing you with exceptional service. We take pride in being one of the best hotels in Memphis and feedback like this just makes our day! I will... More 

Benton, Arkansas
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for a sports tournament at the adjacent Cook Convention Center, so the location can't be beat. Given the number of teams at this tournament, the hotel was very busy all weekend. Checked in late Friday night, and the woman at the front desk was super friendly, so we were off to a great start. Valet parking was a mess,... More 

Helpful?
Thank MrAndMrsC_2005
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Mr. & Mrs C-2005, Please accept my sincere apologies for the lack of service you received from the hotel staff. This is not acceptable and I will be sharing your review with our team so that we can continue to focus on taking care of our guests. I know the elevator situation was terrible....we had several kids in the... More 

1 review
2 of 5 stars Reviewed 1 week ago

We stayed for the weekend. The whole hotel was hot. The walls were paper-thin. Saturday night, two of the six elevators went out. By Sunday checkout time, two more had broken. The staff was no help. The buffet needs help. The linens were luxurious but didn't make up for everything else.

Helpful?
Thank Laura L
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Laura L., Please accept my sincere apologies for the terrible experience you had at the hotel. We strive to provide excellent service and accommodations to every guest and I'm so sorry we failed you. Some of our elevators did go down over the weekend due to over crowding. When this happens, for safety reasons, the elevators will stop functioning... More 

Travelers are raving about these Memphis hotels

Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

No complaints, the bed was perfect, staff was wonderful, buffet breakfast had an abundance of fresh fruit. We were a short walk to Beale St. which was good since we were visiting for the International Blues Challenge

Helpful?
Thank kdaviau
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Kdaviau, Many thanks for your kind words and the 5 Star rating! We certainly appreciate it when our guests take the time to share their experience on Trip Advisor - good or bad. We hope to be of service to you again in the future. Cheers, Dan More 

Columbus, Ohio
Level Contributor
142 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This was a gathering of several hundred people for an industry conference for a week. The hotel room was great with excellent housekeeping services the entire stay. No complaints with a nice spacious king room for 6 nights. I cannot say the same for the quality of the customer service at the Crossroads Resturant. First, they have a breakfast buffet... More 

Helpful?
1 Thank Tech-trekker
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Tech-Trekker, We have had some turnover in our restaurant the past few months and just recently hired two new managers to turn it around. My sincere apologies to you for the terrible service you received there. I am confident that good changes will happen in the very near future here with some good training. We always do a market... More 

Flowood, Mississippi
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is very nice. Our room was very clean and the employees were attentive and so friendly. Great service and great rooms. It connects directly to the convention center which is super convenient. I would recommend this hotel and I'd definitely come back!

Helpful?
Thank Ashton J
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Ashton J., Awesome! Thank you so much for your review. I am thrilled to read that your stay was excellent. Our team will be delighted as well to read this. It just confirms that what we do every day to take care of people really does matter! We look forward to having you back again in the future! Cheers,... More 

Halifax, Canada
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here at the end of our trip on the American Queen. The staff were extremely accommodating. They also were very friendly, pleasant and informative. The room was clean and spacious. We have absolutely no complaints & would recommend this hotel.

Helpful?
Thank Lily C
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Lily C., Thank you so much for your kind words. Our team works hard every day to deliver great service and it is so nice when our guests go out of their way to let us know. I hope your entire vacation was great...I have heard wonderful things about the American Queen Cruise. It's on my bucket list. Have... More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

Jatorra was my waitress my whole stay, 3 Days total. I enjoyed her so much she was the most pleasant server I`ve ever had! Special Thank you to her, I Will return to thi Sheraton Hotel if ever in Memphis!

Helpful?
Thank Leandra P
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Leandra P., Thank you for taking the time to share your experience on Trip Advisor. I can't wait to share this with Jatorra. She is one of the best servers we have at the hotel and will be recognized for a job well done. We look forward to having you stay with us again should your travels bring you... More 

Winchester, United Kingdom
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed December 31, 2015

Not right in the centre of Downtown, but not far away either. There is a trolley bus (imitation trolleys with rubber road wheels) that links Beale Street to it and I think you can go further on a day ticket if you have the time. Valet parking is always a pain (and a cost) but I guess with a hotel... More 

Helpful?
Thank DCCKid
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear DCCKid, I'm so glad you enjoyed your stay with us. One of the great benefits of staying at our hotel is the Trolley that you can pick-up right outside the hotel to take you to Beale Street. You can have fun down there and then come back to peace and quiet! I'm glad you did not get lost in... More 

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