We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 135 Memphis hotels

Sheraton Memphis Downtown Hotel

3.5 of 5 Hotel   |   250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added Sheraton Memphis Downtown Hotel to your Saves list
Sheraton Memphis Downtown Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
53%
Ranked #47 of 135 hotels in Memphis
A recent review
3 of 5 stars reviewed 2 days ago
Jim83 Bloomington, Indiana
Write a Review

92 people have reviewed this hotel

Traveler rating
    20
    28
    28
    14
    2
See reviews for
21
22
4
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Bloomington, Indiana
Top Contributor
66 reviews 66 reviews
25 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

OK, exactly what would expect from a twenty-year-old property connected by a skybridge to the convention center? If you have been to a few of these – or a few dozen – you can picture it. That is the Sheraton Memphis Downtown Hotel. It is clean, efficient, and friendly enough – maybe a little dated. Plain white bread. If you... More

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Jim83, We are very pleased that you had a great stay with us. We are the largest hotel in Memphis and do alot of conventions here. Our attendees love the fact that they can take the skybridge over to the convention center...especially on those rainy days! Good news is that we are doing a full renovation starting in June... More

Louisville, Kentucky
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed for two nights on a business trip. It is a nice hotel but they didn't clean my room the second day. I complained to the front desk the next day morning when I was checking out, they were going to "looking in to it." I had enough clean towels and second clean bed, so I used them the second... More

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Greetings Surangah, I was disappointed to read that you did not receive Housekeeping services on the second day you were here. That is not acceptable. We strive to provide excellent service to every guest and I'm so sorry we did not deliver that to you. I would truly appreciate you contacting me either by phone 901-214-3717 or email at dputnam@sheratonmemphisdowntown.com... More

Contributor
11 reviews 11 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

After reading all the reviews about the Sheraton, I felt I had to comment, in my opinion the Sheraton was modern, clean, rooms great with wonderful comfy beds, large bathroom, coffee making facilities. I honestly can't fault it, maybe it's because I come from England and my expectations arnt as high as Americans or I stayed in a different hotel... More

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Kazzyh, Your review made my day and the rest of the team here at the Sheraton Memphis. I certainly appreciate you taking the time to acknowledge the staff for their southern hospitality and friendliness. I'm glad to read that you enjoyed the Trolley that stops right outside the hotel and the great thing about that trolley is it's only... More

Smyrna, Tennessee
1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

We were here with a 3 day convention. Upon arrival in the parking lot, we were greeted by a male subject who advised us there is no other parking option except the required hotel valet parking, for a charge of $22.00 per day. We then pulled up to the hotel only to find the check in line was snaked around... More

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear jrbowine, My sincere apologies to you for the inconveniences you experienced at the hotel. We had a very large group show up all at once (over 300 people) on buses and it was challenging to get everyone checked-in in a timely manner. The parking options available at the hotel are valet parking only and this is noted on our... More

Grand Ledge, Michigan
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel as part of the St. Judes' donor reception/tour. Overall, the property was nice, although we expected a nicer hotel being a Sheraton. The room was a bit rundown, looked like there wasn't a lot of attention to detail. The staff was all very pleasant and helpful, except for the bartender who acted like he wanted... More

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Stoeck, Please accept my sincere apologies for the delay in bellman services on the morning of your checkout. We strive to provide excellent service and I'm so sorry our bellstaff failed to deliver our promise to you. I will be sharing this feedback with the team so that another guest does not have the same experience. It is the... More

Hampton, Virginia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 5 days ago NEW

We book this hotel on Priceline, and got a very good deal. $62 per night not including taxes and other fees, but after booking the room I saw a lot of negative reviews about the hotel. Just checking in the staff was very friendly and accommodating. Our room was on the 10th floor its clean, the beds are very comfortable,... More

Was this review helpful? Yes
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Matyzo - WOW...you did get a good deal! I'm glad you enjoyed the hotel and that the staff was very helpful. It is our duty to ensure every guest has a great experience with us. We don't want anyone to be unhappy with there stay at the hotel and always encourage our guests to let us know if there... More

Arrington, Tennessee
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We are staying here with a school group and paid with a school check for the full amount only to find out that the hotel has charged some of the rooms to our credit card as well as other charges. After bringing this to the hotels attention we were assured that the charges had been removed only to find out... More

Was this review helpful? Yes 2
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Dolceflute, I'm very sorry about the billing issues you had with your stay. If this has not been corrected, please call me at 901-214-3717 and I will personally make sure this is done to your satisfaction. Thank so much for providing the feedback. I will be sure to share this information with our front desk staff so that another... More

Dubai, United Arab Emirates
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

On the main street and the trolley stops right at the door, but few stops to the restaurants and in a very quiet corner by the main highway. Convenient and though could use some renovation but you feel very comfortable when you walk in. Staff are very friendly, food is good, rate is very reasonable, rooms are spacious, but no... More

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Luv2Fly747 - I was delighted to read that you had a great experience with us. And just to let you know...we are improving!! We are so excited to start our rooms and public space renovation this summer! We have already completed the fitness center and pool area which is a BIG hit with our guests! Thanks for writing a... More

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel was nice. The rooms were spacious with a nice desk for working. The staff was very attentive and kind. The rooms came with a mini fridge upon request. The only gripe about this hotel would be the elevator shaft. If your room was anywhere remotely near the elevator, you could hear it going up and down all the... More

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Hello Frutta00 Wow...you got to try some Gus' chicken - one of the best places in Memphis to each fried chicken! I love it too! So sorry about the noise from the elevator. Please know that we are always willing to assist when needed and would be more than happy to move any guest to another room if they do... More

Mississippi
Top Contributor
94 reviews 94 reviews
8 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here the night we went to see "War Horse" at the Orpheum. The room was decent, with some interesting extras in the bathroom (scales; small, personal-use pouf, shower gel). Unfortunately, there was no towel bar on which to hang a face towel. All the staff we came into contact with seemed friendly and helpful. In... More

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Psychprofessor, Thank you so much for writing a wonderful review on the hotel and staff. We are committed to providing memorable experiences for our guests and I'm so happy that you will stay with us again in the future. We will be under renovation this summer so that we may continue to improve our accommodations as well. We appreciate... More

Been to Sheraton Memphis Downtown Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Memphis Downtown Hotel

Also Known As:
Memphis Marriott Downtown Hotel Memphis
Memphis Marriott Downtown Hotel
Marriott Memphis
Memphis Marriott
Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 135 hotels in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Memphis Downtown Hotel 3.5*
Official Description (provided by the hotel):
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, BookIt.com, Priceline, Hotels.com, Orbitz, Tingo, Expedia, HotelsClick, Agoda and Venere so you can book your Sheraton Memphis Downtown Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton Memphis Downtown Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.