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All 134 Memphis hotels

Sheraton Memphis Downtown Hotel

3.5 of 5 Hotel   |   250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
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Ranked #50 of 134 Hotels in Memphis
A recent review
4 of 5 stars reviewed 1 week ago
skidocark Batesville, Arkansas
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198 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Memphis, Tennessee
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We picked this hotel because of the location and price...big mistake. We should have paid a little more to stay at one of the other hotels downtown. Our checkin experience was our first clue. We were treated as if it was a bother for us to have arrived and check in. The staff was very rude. We then got to... More

Was this review helpful? Yes 1
Mountain View, California, United States
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

I was here for five days, secluded with a NASA group doing proposal reviews (a place far away from the institutions writing proposals). The first floor is a construction zone, there was a strong headache-inducing smell of solvents and glue, noise during the day, dust coming up. The South Tower elevators don't go all the way down anymore, they stop... More

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Naperville, Illinois
Top Contributor
175 reviews 175 reviews
20 hotel reviews
120 helpful votes 120 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Time, weather, and wear and tear are all working against this hotel. Some current evidence of room and hallway refreshing. Most of main floor lobby currently closed off for renovation which means fewer amenities than normal. Close to convention center and not much anything else. Neighborhood is getting a bit sketchy. I wouldn't be on foot after dark. Valet only... More

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Batesville, Arkansas
Top Contributor
70 reviews 70 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

If you need to stay downtown then this is a fairly good place. The massive renovation going on is a minor inconvenience as they seem to be doing as good a job possible to isolate the work areas from interfering with our enjoyment...with one exception. Don't even think about eating here. The breakfast area is simply a failure. With high... More

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Chicago, Illinois
11 reviews 11 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Want to see how the construction renovations turn out. We we were there over Labor Day. Rooms were brand new. Staff excellent while working in temp. quarters. No restaurant on site it is part of the reno.

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Hello Spunky617, So glad to hear you are coming back to the Sheraton Memphis! Wait until you see our new restaurant and bar - it will be the BEST in downtown Memphis! And our Executive Chef is creating a new menu and I have to tell you, we've already done some menu tasting and it's going to be incredible. Thanks... More

Charlottesville, Virginia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

I have been staying at this hotel for over 7 months every week and normally have a very good experience, but the construction has taken it's toll this week. I know the renovations will be worth it, because the new rooms are great, but there is just too much torn up at one time. The registration is on 2nd floor... More

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Debbie W, My sincere apologies to you for the inconveniences you have experienced during the renovations. We have really tried to make our guests as comfortable as possible during this transition. The only good thing about renovation is the end result. And our end result is going to be fabulous. Hopefully you will come back and stay with us... More

Orlando, Florida
1 review
4 of 5 stars Reviewed 2 weeks ago

Arrived at the hotel greeted by valet drivers which was very friendly; although we did not use the service, my experience started when I entered the lobby while renovation was on going. Upon approaching the front desk I was greeted by three front desk agents that welcomed me to Sheraton Memphis. Bernard check me in and he was AWESOME, he... More

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear WinADApooh, I certainly appreciate the positive feedback from you! Thanks so much for recognizing Bernard for providing excellent service to you. I will be sure to put this review on our next daily hotel newsletter for everyone in the hotel to read! Next time you come, I guarantee you will receive a renovated room because we are almost done!... More

Alexandria, Virginia
Top Contributor
55 reviews 55 reviews
38 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were recently here for my sister's wedding that occurred at the Sheraton and Cannon Center (linked to the Sheraton). The Sheraton hotel staff was great. The new rooms are nicely done in this older property. However, there was tons of construction going on that really made it difficult for wedding logistics and scenery. The Sheraton staff helped out a... More

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear JJD19, Thank you for taking the time to recognize the staff at the Sheraton Memphis Hotel. We strive to provide excellent service and accommodations and I'm so happy to read that we delivered that to you. I'm glad that the wedding ceremony was nice even under the circumstances of a lobby renovation but we do our best to "block"... More

Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I travel often to Memphis and this normally is the hotel of choice for me. Why? Ms. Betty in the Consierge Lounge makes you feel like family and always greets you so. Ms. Tia who is now in Catering always greeting me warmly at front desk. Ms. Denisha so very helpful when I need something, no task too great. On... More

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Denise, My sincere apologies to you for the terrible service you received in our restaurant. It is unacceptable for any employee to be rude to our guests and will be addressed with those individuals. We are honored that you choose Sheraton Memphis Downtown as your home away from home and I want you to know that you can call... More

London, United Kingdom
Senior Contributor
39 reviews 39 reviews
34 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked this hotel on the fly as we drove through Tennessee with the family, en route to Nashville. The hotel is half way through a renovation, but was still offering very good service and great rooms, where renovated. The staff were very helpful and the rooms very good. There is an indoor pool and a great gym with lots... More

Was this review helpful? Yes 1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Hello Bennyboyblue, I'm glad you stopped by the Sheraton Memphis on your way to Memphis to get a chance to experience our newly renovated rooms. We are looking forward to opening our new restaurant and bar in the next few weeks as well as the rest of the lobby/public space. It sure is a nice change from what we had.... More

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Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Memphis Downtown Hotel 3.5*
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis

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