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Sheraton Memphis Downtown Hotel

3.5 of 5
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250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
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Sheraton Memphis Downtown Hotel
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Ranked #36 of 135 Hotels in Memphis
A recent review
4 of 5 stars reviewed yesterday
Heather P Paris, Arkansas
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375 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Paris, Arkansas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

This hotel is in a great location and it's exceptionally clean but what really impressed e was the first class valet service offered by the gentlemen working at the front of the hotel. Camron was particularly attentive and made us feel very well cared for. Service inside the hotel was good overall but there were a couple of staff who... More 

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Chicago, Illinois, United States
Top Contributor
70 reviews 70 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I like Sheratons, but usually go with a Westin or W when I travel. I have to say that the Memphis Sheraton really impressed me. Brought my father and two sons (10 & 13) in May for a 'guys trip'. There was a festival in town, so the hotel was booked solid. The staff did a wonderful job the week... More 

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Jeff P. I'm happy to read that the guys weekend was a success! So glad you stayed with us and that we delivered an exceptional experience for you and the family. Our team will be delighted to read this review as it confirms that we are doing good things here at the Memphis Sheraton! Thanks for your review! Cheers,... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for three nights, for our first visit to Memphis, and loved it! The hotel itself was wonderful, very clean and good size room with comfy beds and plush cozy bedding. The staff was more than willing to help with any needs including directions and information for places we were interested in seeing. They were very friendly and... More 

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Debbie R. And we "loved" your review! Thanks so much for taking the time to share your experience on Trip Advisor. Our team stands ready to serve our guests and make them feel at home. We look forward to a return trip to the Sheraton Memphis from you! Cheers, Dan More 

Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 3 days ago NEW

This hotel really nice! Great check in from valet to the room cleanliness. This is a perfect hotel to stay at and take the bus to Beale Street for only $1.00. The room has really nice amenities, the heated pool was great and the drinks at the bar are the best.

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear 476 Kymberleew, WOW.....thank you so much for the compliment! This review just made my day and I can't wait to send it out to the rest of the team! So glad you had a memorable stay with us. Best, Dan More 

Salem, SC
Contributor
18 reviews 18 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed as part of a Dream trip package so it was a fantastic deal. This is a clean, well-maintained property with all the ammenites you,d expect in a convention center hotel. Avoid the "Grab & Go" hot breakfast sandwich unless your,re really pinched for time. The restaurant is pricey, but typical for a convention hotel. Lots of brining choices... More 

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Norman C. I'm so happy to read that we delivered an excellent experience for you during your stay. That is our mission...create everlasting relationships with our guests! I can't wait to share this one with the team! Cheers, Dan More 

Big Cabin, Oklahoma
1 review
5 of 5 stars Reviewed 3 days ago NEW

The staff at this hotel were very friendly and helpful. No matter what questions we asked about the hotel or attractions around town, if they didn't know the answer, they asked someone who did. Especially helpful were 2 of the valet guys, Simon and Camron. Worked tirelessly to help us out, get taxis if we didn't want to drive around... More 

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Kathy J., Thank you so much for recognizing the employees of our hotel - especially Camron and Simon. Those guys work very hard running up and down the garage ramp parking and retrieving hundreds of cars on a daily basis - and all with a smile. It's always a pleasure when our guests recognize that! We look forward to... More 

Calgary, Canada
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Our tour of 52 people arrived at the hotel and it took the bellmen 4 hours to get the luggage to the room. It also took an unreasonable time to reload the luggage on departure. The service in the lounge/restaurant was very slow. We had an hour to kill but it took 1/2 hour to get a beer.

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Mr. Doddie43, My sincere apologies to you for the terrible service you received with the luggage service. I was not aware that it took 4 hours to get luggage to your room with that tour group. I will be following up with our Bell Captain on this as they are usually very efficient. Thank you so much for the... More 

Travelers are raving about these Memphis hotels

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Does exactly what you want it too. Definitely a business hotel though. Views aren't great. Rooms were decent. Pretty good location. I'm sure there are better hotels in the area but this was clean, well equipped and pretty reasonable. I would stay here again. Not bad. Nor amazing. Hope this helps.

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Mr. Wanderful, Thanks so much for the review! The feedback from our guests is very important to us and it's always good to hear when we do a good job! We look forward to having you back again in the future should your travels bring you back to Memphis. Warm Regards, Dan More 

McKinney, Texas
Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Sheraton Downtown was clean, quite and close to the trollies that takes you to Beal St and good music and entertainment. The people on the front desk were friendly and accommodating. There was an extra charge for parking but the attendants were courteous and prompt.

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear JIB2014 - Sounds like you had a great time on Beale Street! I love the music as well. One of my favorite places to go is BB Kings. Hope you had an opportunity to visit that restaurant - good food and entertainment. Thanks so much for your review. Best, Dan More 

West Kilbride, Scotland
Top Contributor
93 reviews 93 reviews
45 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Sheraton (downtown) is a big modern hotel with all that that description entails. Rooms are a good size and quiet and comfortable - the air conditioning is quiet and efficient. It does everything you need or want of a large hotel and it's on the trolley route to Beale St. You won't be surprised by it but you won't... More 

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Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear The Neills, From Memphis to Scotland....thank you so much for your review. We work very hard to provide excellent service and accommodations to every guest and I'm so happy we delivered that to you. I hope you had a nice trip back to Scotland and if you ever get back to Memphis, we hope you stay with us again.... More 

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