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Holiday Inn Express - Medical Center Midtown

2.5 of 5
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1180 Union Avenue, Memphis, TN 38104
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Holiday Inn Express - Medical Center Midtown
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Ranked #34 of 135 Hotels in Memphis
A recent review
5 of 5 stars reviewed 4 days ago
tippicanoe MN
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243 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chesterfield, Michigan
Top Contributor
50 reviews 50 reviews
24 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed yesterday NEW

The hotel room itself is less then desirable. Carpet was absolutely disgusting. Dirty and sticky. The room smelled so bad of old smoke. The bathroom toilet was not clean... I had to clean it myself and the walls in the bathroom had "something" on them. The attention to detail is not there with the cleaning services. The bed I can... More 

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MN
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was my second trip in three months and the experience was the same. Friendly check in staff (Kim was wonderful on the way in and Shojuna was great on the way out) and rooms were very clean, the beds and bedding high quality and the room decor betters than many places I have stayed. The popcorn and cookies at... More 

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2 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

Good hotel very clean and beds very comfortable Pool was out of order on our stay Queenie is a great asset to the hotel she will take you anywhere for a small donation Beale St is scary and I personally wouldn't recommend it unless your in a group as it isn't safe in the evening Sun studios stax and Graceland... More 

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Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

We were very happy with our stay at this hotel. Despite being located near the freeway, rooms were quiet, clean and well appointed. Breakfast fare was typical for this level of hotel and quite acceptable. Location was walkable to both Sun Studios and Beale Street (20 & 40 mins respectively) but a fantastic plus for the hotel is a semi-resident... More 

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Antioch, California
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this property about 2 years ago and avoided it during my last trip to Memphis last year. Pros: 1. It's close to freeway 2. Close to Methodist University Hospital (if that matters) 3. Has plenty of parking 4. Staff is nice 5. Housekeeping does a good job Cons: 1. Hotels in Memphis seem to think microwaves and... More 

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General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

SMH, Thank you for taking the time to give us a review. We appreciate you! We try to go over and above in our hospitality and our cleanliness.With that being said, we are totally in agreement with you about needing a face lift. We are in the process of planing our renovation that is due to begin in the fall.... More 

Alabama
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I was in Memphis for a two day conference near the Holiday Inn Express Medical Center. I was pleasantly surprised. The staff was very helpful. Locked both key cards in my room at one point. They immediately gave me another. This inn has the best free hotel/motel breakfast you will ever eat. Biscuits with egg, sausage, bacon; waffles, yogurt, cereal... More 

Was this review helpful? Yes 1
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

JDFrostbooks, We would like to thank you for your awesome comments. It is always our pleasure to provide great service for our guests. We look forward to serving you on your return to our hotel. More 

Arkansas
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We usually stay in the tourist areas around Beale on our trips to Memphis but this time we chose to stay near the Minglewood. This hotel is very clean and the staff was awesome. I cannot stress how nice and friendly everyone was. The hotel needs some repairs/attention to paint/scuffs/corners etc... and I have to say this was the smallest... More 

Was this review helpful? Yes 1
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Thank you for taking the time to send in the review. We appreciate your comments and complimentary words about our staff. We are an older hotel and we are looking forward to a complete renovation, scheduled in the fall. More 

Coventry, United Kingdom
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 14, 2015

Really nice hotel. Friendly, professional staff ( including the manager, receptionists, housekeeping and backroom). Nothing was too much trouble, including phoning a jewelers to see if they had some jewellery in stock which I wanted. Nice choice for breakfast and hot drinks availible all day. My downfall was the popcorn from 4-11 and cookies at 5. The pool was inviting... More 

Was this review helpful? Yes 2
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Gillian G, We would like to let you know how much we appreciate you and thank you for your wonderful comments.Our hotel is older and will be receiving the much needed TLC in the Fall with a total renovation. Inspite of that, it is always our pleasure to go over and above for our guests. Where we may lack in... More 

Lexington, Kentucky
Contributor
14 reviews 14 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 7, 2015

No bells and whistles ...but clean and nice bed.( rm 133 ) Room had little counter space, if you will, to lay stuff on,bath the same.One cup coffee maker on tray took up a third of space on dresser,sink etc.So...make-up, toiletries stay in your bag or floor, LOL .Breakfast was pretty good..not just carbs,etc. actually some protein.Would recommend for the... More 

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General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

I would like to thank you for your comments and also thank you for staying with us . We are a very busy hotel and it is sometimes hard to get rooms turned around and in the system for an early check in. We always try to accommodate our guests with an early check in, if possible. More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 4, 2015

This hotel is very close to all popular tourist locations. Reasonable prices and very easy to navigate to and from the property . Staff is extremely nice. Hotel is a little dated, but overall a great stay!

Was this review helpful? Yes
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Thank you for taking the time to send in such awesome comments. We appreciate you! More 

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