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Holiday Inn Express - Medical Center Midtown

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1180 Union Avenue, Memphis, TN 38104
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Holiday Inn Express - Medical Center Midtown
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Holiday Inn Express - Medical Center Midtown
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258 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tracy, California
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I could go on forever - from my call to the property making the reservation, to the Front Desk Team, House Keeping Team, Maintenance Team, Kitchen staff, Security Guard, & whomever else I'm forgetting - they all give friendly, smiling, sincere, caring, "going way beyond expectations" customer service. When I called I spoke with Wiley Davis the Manager and I... More 

Was this review helpful? Yes
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Mr K, We would like to thank you for your awesome remarks. Thank you for recognizing our efforts. Our hospitality is where we love to shine! It was our pleasure serving you during your stay! More 

3 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed with our two young children (10 and 6) and this hotel was in a great location for us. A 2 minute drive to the Riverwalk and Peabody Hotel to see the ducks. A 5 minute drive the other way to the Memphis Zoo. Our kids loved the pool and the free breakfast was really nice. We never heard... More 

Was this review helpful? Yes
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Thank you so much for your comments. I am glad that you and your family enjoyed your visit. We appreciate you! More 

Weaubleau, Missouri, United States
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Desk was super helpful. Room, just your average motel room, clean. Breakfast average continental breakfast. Be sure to check room rates. She four different people quoted four different rates for the same room, beware.

Was this review helpful? Yes
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

We thank you for your comments. We do our best to be consistent across the board. Our rates can fluctuate daily. But once you have guaranteed your rate ,the rate doesn't change. More 

Neutral Bay, Australia
Level Contributor
139 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed here for 1 night over staying in town near Beale as we were out-priced there however it was a quick drive to downtown so no real drama there. The motel was sufficient however very dated and noisy! There was a school group staying who were very loud which was a little annoying and made it difficult to get... More 

Was this review helpful? Yes
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Thank you for taking the time to leave us your comments. We are a very busy hotel and sometimes the excitement level is high. We apologize for any inconvenience that may have incurred because of it. More 

Alexis, Illinois
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This Holiday Inn was comfortable, with a decent pool outside and in a central location. The breakfast was as good as the free ones go. What i would really like to comment on is the pleasant disposition of the staff. Everyone we ran into was pleasant, asking us how everything was going.

Was this review helpful? Yes
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

We thank you for giving such a pleasant review. We do our best to be engaging with our guest and show a little of our Southern Hospitality! More 

2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We booked this hotel on the road to Memphis and were very happy with our stay. We were a little concerned about parking and security because we were pulling a 14 foot trailer. The place we were picking up a machine from was in the area so we wanted to stay nearby. Lots of reviews on other hotels/ motels said... More 

Was this review helpful? Yes
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Thank you so much for your comments. Thank you for the time you took to go into such detail. We appreciate you! More 

London
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Decent hotel, whilst basic it met all our needs regards good sized bedrooms, clean & comfortable with a nice breakfast. The Staff are polite & helpful:) The hotel could do with modernising but this is a minor thing. Thx again Keith & Michelle:)

Was this review helpful? Yes
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Thank you for your comments.We work very hard to show our Southern hospitality. Thank you for acknowledging our staff. We agree with you in the fact of needing an update. We are happy to say that it is happening in the fall of 2015. We would love to be able to serve you again in the future! More 

Israel
Level Contributor
98 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at June 2015. The room was OK , but less than Hix standard. No laundry machines. Breakfast good with hot items. WiFi strong. Good location and easy to find, though not a walking distance to Beale street...

Was this review helpful? Yes 1
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Thank you for taking the time to leave us your comments. We appreciate you and this allows us to better serve you. More 

Homestead, FL
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My sister and I stayed here from May 25th through the 30th. Had a misunderstanding with the front desk in the beginning but the issue was rectified rather quickly bt the supervisor. The hotel is dated but very clean. To my understanding, it's supposed to undergo a multi million dollar renovation soon. The room was on the 2nd floor and... More 

Was this review helpful? Yes
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Thank you so much for your comments. We appreciate you and we are happy that we were able to accommodate you and that you were pleased with your stay. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

They put us in a room with one double (not queen) bed and would not upgrade us to a king room even though they had it available and we were willing to pay extra. They use 3rd party sites to fill their hotels but then treat you like 2nd class customers. Booked through hotels.com which I have done often and... More 

Was this review helpful? Yes
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Thank you for your comments. I am sorry that you felt like you were treated unfairly. If we have the availability then we do our best to accommodate our guests. Whether they book through a third party or not. More 

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