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Holiday Inn Express - Medical Center Midtown

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1180 Union Avenue, Memphis, TN 38104
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1 room 1 guest
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Holiday Inn Express - Medical Center Midtown
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272 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dothan, Alabama
Level Contributor
8 reviews
4 of 5 stars Reviewed 5 days ago NEW

This Holiday Inn Express is an older hotel and shows it's wear. Having said that, the hotel was clean (carpets could use a deep cleaning), the beds comfortable, plenty of hot water, a great complimentary breakfast and the entire staff was one of best I've encountered. The location was perfect for us as we were in Memphis to help with... More 

Was this review helpful? Yes
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Thank you so much for your comments.We appreciate you! Being in the medical center area, we see a lot of people that are here for surgery or here for a loved one. Our hearts go out to our guests . We want to do what we can to help them to have a comfortable stay. We are glad that we... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here for over a week while in Memphis for Elvis Week. The staff were always very helpful. Our room was clean, TV had a nice clear picture, refrigerator worked great. We told the staff that the printer wasn't working late one evening and the next morning it was fixed. The doors were always locked to... More 

Was this review helpful? Yes
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Thanks so much for your awesome comments and recommendations. We appreciate you! More 

Lakeville, Minnesota
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago

I've stayed at this property on several occasions and each time, one of the treadmills has been broken in the Health Center. I couldn't access the health room with my key card and neither could the front desk. They had to let me in with a key because the lock is apparently broken. This room has water leaking from the... More 

Was this review helpful? Yes
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

I would like to thank you for taking the time to leave your comments.I apologize for the issues that you faced while you were here.We will be getting a complete renovation in the fall. Hopefully then we will not have to deal with some of these things. As far as the pool, this was a sudden thing.Something happened with the... More 

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Douglasville, Georgia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This facility was the base hotel for our annual family reunion during the first weekend in August. I will start off with the cons........for the price we paid, I would've expected a little bit "more" but I surmise price fluctuates with the time of the year. We did have some elderly members with our family and the elevators were located... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Dear Airwolf8475, Thank you for taking the time to post a review of our hotel. I am happy that you liked the location. However, I’m very disappointed to hear about your experience on your recent stay. We apologize for the inconveniences you have experienced with the services as well as the quality of our property; these inconveniences will surely be... More 

Chattanooga, TN
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I spent a couple nights in this hotel recently while she was on a business matter. The location worked well for us as we were close to the Medical Center and also close to downtown. The staff was very friendly and the room was clean and comfortable - which is a plus coming from my wife! The... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Dear EspanaTraveler, Thank you for taking time to post a review of our property. We work hard to make your your stay comfortable and pleasant so we are pleased to note that you were satisfied with the level of service, facilities and location of the hotel. We are definitely looking forward to serving you again. Many thanks for the feedback!... More 

Suffolk, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Let me start by saying we are not hotel snobs. We just need clean and safe, prefer parking and breakfast, and put location at the top when touring bigger cities. So, if you are looking for a hotel close to downtown that will not break your budget, this is it. A straight shot, 1.5 miles, down Union St puts you... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Dear 1travellover2, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our location to be convenient. However, we would like to apologize for falling short of your expectations regarding our rooms and amenities. It is also regrettable that our housekeeping staff and facilities did not live... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Welcoming, friendly and helpful staff all four nights of our stay. Comfortable beds, well-stocked, tasty breakfast, and popcorn in the afternoons. We appreciated bottled water provided by front desk staff. Pool area was clean. Air conditioner worked and kept room temp quite comfortable despite high outside temps, but air handling unit couldn't entirely get rid of the humidity/moisture in room.... More 

Was this review helpful? Yes 1
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Thank you for your wonderful comments. We appreciate you! More 

Mariestad, Sverige
Level Contributor
458 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a nice hotel on Union Avenue in Memphis and we stayed there two nights this time on our second visit in Memphis. We chose it because we liked it the first time and has a good location. We took the cab from the airport and it worked well. The room was good and clean and the staff nice... More 

Was this review helpful? Yes 1
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Thank you so much for your comments and your wonderful recommendations! We appreciate you!. More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We did book the hotel through a homepage, even thou it was the systema fault that we got a smoking room, the hotel receptionist was super rude and didnt offer another room. We had to change the hotel- i hope i will never have to stay in Holiday Inn.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Dear Iveta P, Thank you for taking the time to write a review of your recent stay. I deeply apologize for any inconvenience you may have experienced with our room availability and with the overall level of service you have received. Let me assure you that this is not the daily norm at our hotel as we always strive to... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 18, 2015 via mobile

Everything was clean and comfortable. The staff was friendly and attentive. The pool was just the right size for my 9 yr old grandson. Breakfast was excellent and there were many protein choices. Close to lots of attractions and restaurants.

Was this review helpful? Yes 1
General M, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review

Thank you for your wonderful comments.We appreciate you and glad that we were able to accommodate you on your stay! More 

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