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Four Points By Sheraton Memphis-Southwind

3.0 of 5
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4090 Stansell Court, Memphis, TN 38125
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Four Points By Sheraton Memphis-Southwind
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Ranked #49 of 134 Hotels in Memphis
A recent review
4 of 5 stars Reviewed January 31, 2015
88Ping Gulf Shores, Alabama
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65 reviews from our community

Traveler rating
    17
    26
    8
    5
    9
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19
10
4
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shawnee, Oklahoma
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

If you don't mind the rooms not having cups, towels, and the little things like coffee for the coffee maker or a bar tender that takes your 1/3 full glass and refills it then charges you the complete second price. Or if you don't mind the complimentary breakfast being later than the posted time if at all. This place is... More 

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Dallas, Texas
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed March 15, 2015

Way understaffed and it showed everywhere. Front desk was unmanned when we arrived at 4:15 PM. Waited 10 minutes to be helped. Slow process to get to the fact that my Room is not ready (now 4:30). Agent wants me and my kids to wait...meanwhile there are clean rooms available, just not the one they had made keys for me...I... More 

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Megan L, Starwood Hotels at Four Points By Sheraton Memphis-Southwind, responded to this review

Dear RRRRRTexas, It’s always our priority to provide each of our guests with a great stay, and we are very sorry you were disappointed with our hotel. Additionally, cleanliness is very important to us, so we have immediately addressed your comments with housekeeping to ensure this does not happen again. We regret you did not have a more enjoyable experience,... More 

Gulf Shores, Alabama
Contributor
19 reviews 19 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 31, 2015

Hotel friendly overall....with rooms that are clean and food the was surprisingly good. Nice area with places to go and things to do. The hotel gave a fitness center included with a hot tub to enjoy after a good workout.

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Megan L, Starwood Hotels at Four Points By Sheraton Memphis-Southwind, responded to this review

Dear 88Ping, Our team strives to make each of our guests have a great stay, so we are pleased to hear you experienced accommodating service from our friendly staff. Thank you for taking the time to share your review with us, and we hope to host you again the next time you travel to Memphis. Take care. More 

Owensboro, Kentucky
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed January 29, 2015

This hotel was very disappointing. Upon checking in, our first room was filthy and our second room was just barely an improvement. The floors in both rooms had not been vacuumed, the linens (comforter, sheets and pillows) were all covered in black hair, both sleeper sofas were missing linens (none were found in either closet either) and the mattresses were... More 

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Megan L, Starwood Hotels at Four Points By Sheraton Memphis-Southwind, responded to this review

Dear Jody D, We are very sorry for your dissatisfying experience at hotel. Cleanliness is a top priority for our team, and we sincerely apologize for the conditions you encountered as this is not the standard we expect to deliver. Please know that we will immediately address your comments with housekeeping to ensure this does not occur again. We appreciate... More 

Lithonia, Georgia
Top Contributor
87 reviews 87 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 17, 2015

This was my first time staying at a Four Points! I was most impressed. I think it's a three star hotel. They have excellent service and beautiful rooms. I couldn't believe how nice a spacious our room was! You will like it!

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Orlando, Florida
Senior Reviewer
9 reviews 9 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 12, 2015

I booked a room for two nights using Hotels.com. It was cheaper than the hotels website and also cheaper than calling the hotel to book directly with the staff. Not really a downside more of an FYI. The hotel was situated in a very nice and upcoming part of Memphis and also right next to a Holiday Inn Express, I... More 

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Indianapolis, Indiana
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 8, 2014

The rooms are spacious and the decor is modern. The manager just needs to pay attention to detail such as our room had loose toilet paper holder, the dresser had something spilled down the front that was never cleaned off , one electrical outlet in room was damaged, dispenser in shower for wash was empty. The beds are comfortable, it... More 

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Megan L, Starwood Hotels at Four Points By Sheraton Memphis-Southwind, responded to this review

Dear cearn, Thank you for taking the time to share your review with us. We strive to provide well maintained accommodations and outstanding service that makes a great stay. While we are delighted to hear you enjoyed your stay, we are very sorry for the conditions you encountered in your room as this does not reflect the standards we aim... More 

1 review
5 of 5 stars Reviewed November 15, 2014

I stayed here this past week and it was super! From the minute the shuttle picked me up the staff made me feel like family. The breakfast was delicious and I highly recommend the steak for dinner. Rim was great and the bed was heavenly!

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Megan L, Starwood Hotels at Four Points By Sheraton Memphis-Southwind, responded to this review

Dear Pegwooood, Our team strives to provide superior service to our guests so that they have the best stay, so we appreciate you taking the time to acknowledge the great work of our team that made your visit memorable. Thank you for your review, and we hope you stay with us again the next time you travel to Memphis. All... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 8, 2014 via mobile

The room was quiet, clean and affordable!! The desk clerk was very courteous and informative. We will definitely stay here again!! I wish I could take the bed home, it was soooo comfortable!! I highly recommend that you stay here!

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 25, 2014

Told we could check in early, then had to sit in lobby for 30 minutes because room wasn't ready. Front desk acted like they couldn't take cash for the room. (Not hotel's fault, but tax rate was 14.25%!) Ridiculous!!!!! The hotel is aesthetically pleasing, clean. Other guests traveling in our group were promised rooms with two queen beds and had... More 

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Megan L, Starwood Hotels at Four Points By Sheraton Memphis-Southwind, responded to this review

Dear Gwen H, Thank you for taking the time to write us a review. We certainly strive to satisfy our guests’ accommodation requests, and we are sorry for failing to meet your request for an early check-in and apologize for any inconvenience this caused you. We do prefer our guests to use a credit card as a hold for incidentals,... More 

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