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Four Points By Sheraton Memphis-Southwind

3.0 of 5
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4090 Stansell Court, Memphis, TN 38125
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Four Points By Sheraton Memphis-Southwind
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Ranked #44 of 135 Hotels in Memphis
A recent review
4 of 5 stars reviewed 1 week ago
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71 reviews from our community

Traveler rating
    21
    28
    8
    5
    9
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20
12
5
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
13 reviews 13 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked this hotel through Hotwire and got a great deal. It was for a Sunday night and I couldn't believe how empty the hotel was. Usually a bad sign but not on this occasion. Hotel was very clean and staff was very friendly. The room was very spacious and the bed was comfortable. Extremely quiet hotel and had a... More 

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Guest-Agent-Rachel, General Manager at Four Points By Sheraton Memphis-Southwind, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Davis GM More 

Contributor
20 reviews 20 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel because of the location on the east side of Memphis. The reviews were plus minus but we thought that it would be adequate. It was much more than that. It was truly excellent.chicken was fast and accurate. The lady at the desk was pleasant and accurately recommend parking in the back near the entrance. There... More 

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Central Ohio
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a really nice stay at Four Points Southwind. The room was a comfortable size with a sitting area with couch, large chair and coffee table. There's also a small refrigerator, which was nice for keeping a couple bottles of water and pop on hand. The king-size bed was very comfortable and my husband and I slept really well.... More 

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Megan L, Starwood Hotels at Four Points By Sheraton Memphis-Southwind, responded to this review

Dear frequenttraveller020, We’re pleased to hear you loved your stay at our hotel. At Four Points, we aim to provide guests uncomplicated comfort to make traveling easy, so we’re glad your stay exceeded expectations. Thank you for taking the time to write us a review, and we hope to host you again in the future. All the best More 

Bloomington, IN
2 reviews
5 of 5 stars Reviewed 5 weeks ago

We hosted a two-day training class. The corporate & group sales manager was very accommodating answering all our questions. She was quick to return my calls & emails. Very much appreciated! The Sales & Catering Managers were super friendly and easy to coordinate with. The guest rooms were very nice, up to date, and clean; as well as the fitness... More 

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Naperville, Illinois
Top Contributor
233 reviews 233 reviews
26 hotel reviews
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed twice in the last couple of weeks and was thoroughly satisfied both times. These were return visits and I have been staying at this property for a few years whenever I am in Memphis. I thoroughly enjoy the location. A bit of a drive from downtown, but it gives me a chance to unwind after a long day and... More 

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Huntsville, Alabama
Contributor
14 reviews 14 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 20, 2015

Our family of 5 (parents, 14 yo, 10yo, and 9yo) took a trip to Memphis for the weekend. We were able to get a nice suite to accommodate all of us. At another hotel, we would have had to get two rooms. Our suite included 2 very comfy queen size beds and a typical full size sofa bed, a large... More 

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Shawnee, Oklahoma
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 16, 2015

If you don't mind the rooms not having cups, towels, and the little things like coffee for the coffee maker or a bar tender that takes your 1/3 full glass and refills it then charges you the complete second price. Or if you don't mind the complimentary breakfast being later than the posted time if at all. This place is... More 

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Megan L, Starwood Hotels at Four Points By Sheraton Memphis-Southwind, responded to this review

Dear Elsie C, We regret you were dissatisfied with your recent experience at our hotel as we completely understand your frustrations from your stay. It’s very important to our team to provide each of our guests with superior service and memorable experience, and it’s clear we missed the mark this time. Please rest assured that we have addressed and properly... More 

Dallas, Texas
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed March 15, 2015

Way understaffed and it showed everywhere. Front desk was unmanned when we arrived at 4:15 PM. Waited 10 minutes to be helped. Slow process to get to the fact that my Room is not ready (now 4:30). Agent wants me and my kids to wait...meanwhile there are clean rooms available, just not the one they had made keys for me...I... More 

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Megan L, Starwood Hotels at Four Points By Sheraton Memphis-Southwind, responded to this review

Dear RRRRRTexas, It’s always our priority to provide each of our guests with a great stay, and we are very sorry you were disappointed with our hotel. Additionally, cleanliness is very important to us, so we have immediately addressed your comments with housekeeping to ensure this does not happen again. We regret you did not have a more enjoyable experience,... More 

Gulf Shores, Alabama
Contributor
19 reviews 19 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 31, 2015

Hotel friendly overall....with rooms that are clean and food the was surprisingly good. Nice area with places to go and things to do. The hotel gave a fitness center included with a hot tub to enjoy after a good workout.

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Megan L, Starwood Hotels at Four Points By Sheraton Memphis-Southwind, responded to this review

Dear 88Ping, Our team strives to make each of our guests have a great stay, so we are pleased to hear you experienced accommodating service from our friendly staff. Thank you for taking the time to share your review with us, and we hope to host you again the next time you travel to Memphis. Take care. More 

Owensboro, Kentucky
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed January 29, 2015

This hotel was very disappointing. Upon checking in, our first room was filthy and our second room was just barely an improvement. The floors in both rooms had not been vacuumed, the linens (comforter, sheets and pillows) were all covered in black hair, both sleeper sofas were missing linens (none were found in either closet either) and the mattresses were... More 

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Megan L, Starwood Hotels at Four Points By Sheraton Memphis-Southwind, responded to this review

Dear Jody D, We are very sorry for your dissatisfying experience at hotel. Cleanliness is a top priority for our team, and we sincerely apologize for the conditions you encountered as this is not the standard we expect to deliver. Please know that we will immediately address your comments with housekeeping to ensure this does not occur again. We appreciate... More 

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