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Gardentree Hotels

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6101 Shelby Oaks Drive, Memphis, TN 38134
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1 room 1 adult
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103 Reviews from our TripAdvisor Community

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A TripAdvisor Member
3 of 5 stars Reviewed 1 week ago via mobile

We traveled to Memphis because my niece was performing at the Memphis Grizzlies basketball game this weekend. We stayed at the Garden Tree hotel. Pulling up on the lot, we were a little leery. Only because there were no guest cars on the lot. But from the time we walked in we felt a little better. Front desk staff was... More 

Helpful?
Thank A TripAdvisor Member
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I'll start with the good. There's not much. The beds were comfortable and clean. The room was clean and the floors were laminate with no carpeting. Now to the bad. The entrance doors to the hotel are supposed to be closed and only open with the swipe of your key card. It isn't functional. Anyone can come in at any... More 

Helpful?
1 Thank Brad S
GardentreeHotels, Front Office Manager at Gardentree Hotels, responded to this review

Dear Brad S, Thanks for your recent review of our hotel facility. We apologize for the inconveniences you experienced during your stay. We strive to provide the best in hotel accommodations and hospitality. Our facility has two guest entrances, a 24 hour access entry for the front desk and a side guest entrance with an optional key card entry. This... More 

Manhattan, Kansas
1 review
4 of 5 stars Reviewed 3 weeks ago

We had a wonderful time during our stay at GardenTree! The front desk staff was absolutely amazing! Especially the lady that worked there, I believe her name is Kim, she was absolutely incredible and was so helpful. We'd never been to Memphis before and hadn't heard the best things about it, so we were pleasantly surprised with how great the... More 

Helpful?
Thank Dustina H
GardentreeHotels, Front Office Manager at Gardentree Hotels, responded to this review

Dear Dustina, Thanks for your recent review of our hotel facility and staff. Our goal is to provide the best in hotel hospitality and accommodations. Each front desk manager is trained to act as your "personal concierge" as growing confidence that we not only handle most of your hotel needs but insure that your travel to our city is memorable.... More 

Kansas
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 4, 2016

From the minute we walked in the front door, the front desk staff bent over backward to make sure we were taken care of. We changed rooms the second night of our 3 night stay, because our TV quit working, not a big deal, but they turned the heat on and made sure the TV worked in another room at... More 

Helpful?
Thank 5ksnuts
GardentreeHotels, Front Office Manager at Gardentree Hotels, responded to this review

Dear 5ksnuts, Thanks for your recent review and kind word about our staff and facility. We strive to provide the best in hotel hospitality and accommodations. We are implementing at cost healthy "Garden Fresh" breakfast items. We are also adding amenities as well as new TV applications with the smart TV's. I will be sure to share your review with... More 

Mulvane, Kansas
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 3, 2016 via mobile

The front desk lady has an absolute heart of gold, but unfortunately every time I walked past the front desk she was resolving a guest's problem (no light in the bathroom, TV not working, etc.). This is one of those older hotels that somebody bought hoping to remodel it and turn it into a gold mine. But they have a... More 

Helpful?
Thank Scott N
GardentreeHotels, Front Office Manager at Gardentree Hotels, responded to this review

Dear Scott, Thanks for your recent review of our property. We value all guest compliments and well as concerns. Normal guest concerns are handled during your stay and we apologize that this was not handle promptly. Here at Gardentree Hotels, we strive to provide the best in hotel hospitality and accommodations and again apologize that your stay was not to... More 

South Haven, Kansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 28, 2015

My New husband and I, had our wedding reception in their banquet hall and it was soooo nice and our room that we stayed in had wine in it for us. This made our night. I strongly recommend this hotel to everyone. Kevin and Ozzy, you guys are the greatest. Thanks for everything.

Helpful?
2 Thank marisol P
GardentreeHotels, Guest Relations Manager at Gardentree Hotels, responded to this review

Dear Marisol P, Thanks for providing your feedback on our banquet facility. At Gardentree Hotels, we strive to provide the best in hospitality and accommodations. We are happy to have met those standards during your event. I will be sure to alert the team of your compliments and encourage them to keep up the good work. Congratulations and thanks for... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 19, 2015

I stayed here this past weekend and the service was great. The beds where the best, I asked Kevin where can I purchase one. The breakfast was great. Room was clean. I will be back the week after Christmas.

Helpful?
2 Thank Cevin J
GardentreeHotels, Manager at Gardentree Hotels, responded to this review

Thank you for writing a great review of our GardenTree Hotel. We are glad to know you loved our comfy beds and our breakfast. We will look forward to having you stay with us again in the near future. Thank you, Azi More 

Salisbury, England, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 18, 2015 via mobile

This place is a great place to stay. I stayed here for 3 nights and it's was clean and comfortable. I 3 nights of a good night sleep. The breakfast was ok. The staff was friendly and helpful. Would stay here again.

Helpful?
3 Thank Peter M
GardentreeHotels, Director of Sales at Gardentree Hotels, responded to this review

Dear Sir or Madam, Thanks for allowing us an opportunity to accommodate your stay during your visit to our facility. At Gardentree Hotels, we strive to provide the best in hospitality. Your compliments as well as your concerns are valuable for it helps encourage our team in enhancing our abilities to provide a service to you. Again, we thank you... More 

East Prairie, Missouri
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 16, 2015 via mobile

Took a chance after reading all of the reviews. This is an older hotel that is showing its age, but the minor flaws I ran into were not bad enough for me to rate it poorly. Pros: soft beds, clean linens, acceptably clean room, VERY friendly staff (Kim was TOPS). Breakfast was limited, but was acceptable. AC worked well, and... More 

Helpful?
3 Thank Stan T
Clayton, North Carolina, United States
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed October 24, 2015

Hotel is old and it is obvious. They're making attempts at trying to make it nicer, but there comes a time that a complete remodel is necessary. The area doesn't feel very safe. The bathroom was dirty, as was the bed (there were COOKIES under the sheet!). Our room was on the "back-side" of the hotel, with NO rear access.... More 

Helpful?
1 Thank April M
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