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Gardentree Hotels

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6101 Shelby Oaks Drive, Memphis, TN 38134
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39 reviews from our community

Traveler rating
    14
    10
    5
    6
    4
See reviews for
8
4
3
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Clarksville, Tennessee
2 reviews
4 of 5 stars Reviewed yesterday NEW

Staff was amazingly friendly and helpful (even when I couldnt get my room door open due to operator error!). I arrived much later than I had planned but the night staff was pleasent and got me checked in with out delay. Breakfast time was delighful as the serving staff was cheerful and ready to assist with anything. Even though the... More 

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1 review
4 of 5 stars Reviewed 5 days ago NEW

Staff was very friendly. I could tell they were still renovating but everything was really nice. My kids enjoyed themselves in the pool. The only thing was the halls reeked of marijuana from someone that was on the floor we were on. The bed was very nice and I loved the big bathroom and the marbled shower wall.

Was this review helpful? Yes 1
Carrollton, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The room was nice and big - clean - had microwave, refrigerator, nice big bathroom. However, mold along the baseboard in the bathroom (need Lysol mold and mildew remover) and mold in the window sill. No hair dryer. Had to make a trek downstairs to get one. Staff found a box of new ones and gave me one. Didn't ask... More 

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GardentreeHotels, General Manager at Gardentree Hotels, responded to this review

Dear Sherryl S, Thanks for sharing feedback on your recent stay with us. Guest compliments as well as concerns are welcomed for it only allows us to enhance our ability to grow. Your concerns of the room conditions have been reviewed, inspected and handled by the necessary departments. Our fire exit doors on each floor are not pad locked (this... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

MARTIN is da man. Very nice. Clean quiet n centrally located. The staff was helpful n obliging. When they finally finish upgrading n renovating it will be top notch, as it was no prob. Will check it out again if goin down Memhis way hope Martin is still the mgr.. .

Was this review helpful? Yes 2
GardentreeHotels, General Manager at Gardentree Hotels, responded to this review

Dear Elliot K, Thanks for your kind words and compliments of our property and staff. It's compliment like yours that assist in helping us provide the best in hospitality and accommodations. We will be sure to share your thoughtful words with all staff members for it only helps us enhance our abilities to be the best in the business. We... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed for 3 nights for spring break and chose this hotel due to "indoor pool" only to find out upon arrival the pool was not heated because they had turned it off due to warmer weather one day...and claims it takes 72 hours to heat up (it snowed the next day by the way). What offended us most is... More 

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GardentreeHotels, Manager at Gardentree Hotels, responded to this review

Dear Usable, Thanks for allowing us an opportunity to accommodate your stay. We sincerely apologize that it was not to your satisfaction. Normal guest concerns are handle during your stay and it is unfortunate the we were not able to handle yours accordingly. The standard script during check-in when referencing our pool are the hours of availability, where to get... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 22, 2015

My first visit to this hotel was a little while ago. It was a great hotel then and better now. I really loved the beds! This will be my get away for sure now. The staff, the location and the comfort for the price is just what I needed.

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GardentreeHotels, General Manager at Gardentree Hotels, responded to this review

Dear Letha W, Welcome back! Thanks for allowing us an opportunity to provide the best in accommodations and hospitality which is what separates us from the rest. We are a newly owned and renovated property with plenty of room to grow. Your compliments as well as your concerns are very important to us. We will be sure to share your... More 

Prince Frederick, Maryland
2 reviews
1 of 5 stars Reviewed March 22, 2015

Bedding was stained. Rug was dirty and paint on it. The smell of weed was in the hall. Shower was dirty. We were with 29 other people. Everyone had a problem with the filthy hotel. People hanging in parking and did not feel safe.

Was this review helpful? Yes
GardentreeHotels, General Manager at Gardentree Hotels, responded to this review

Dear Martini124, First, we apologize for any inconvenience received during your stay at our facility. While it is not a standard decorum of our brand to dispute a guest concern, there are some inaccuracies mentioned during your review. We need guest feedback for it only help us in making sure that corrective methods are taken to ensure guest satisfaction. We... More 

Pittsville, Maryland
Contributor
18 reviews 18 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 22, 2015

Diamond tours/ Delaware gr.of 30 traveling to San Antonio. Looks good upon entry, until you go to rooms. Window sills had dead flies, dirt, peanuts. Carpet had burn holes, bathroom toilet seat was loose, did not fit toilet- pinched your bottom if you leaned. Floor was dirty, tile-molding off. The wood trim smelled like smoke. Loud, banging in the halls.... More 

Was this review helpful? Yes 2
GardentreeHotels, General Manager at Gardentree Hotels, responded to this review

Dear Letsgo53, Allow me the opportunity to express our appreciation for bringing your concerns to our attention. Most guest issues are not only handled during your stay but welcomed as well, for it only helps with enhancing the intangibles needed for our brand standard to grow. We appreciate your opinion and hope that you will reconsider visiting our facility. Regards,... More 

Mesquite, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 15, 2015 via mobile

I was a little aprehensive at first because of location and the work as they're upgrading rooms, but the gracious friendly staff put me at ease quickly. The room was very clean and comfortable with updated amenaties, and a wonderfully soft and comfortable bed. The next morning I was going to bring breakfast and coffee up to my wife (she... More 

Was this review helpful? Yes 2
GardentreeHotels, General Manager at Gardentree Hotels, responded to this review

Dear Lonnie J, On behalf of the staff and management I would like to thank you for your kind and thoughtful review of our property. Here at Gardentree Hotels, your compliments as well as your concerns are important to us. We appreciate your commitment to us and our commitment to you the guest will be to provide the best in... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 15, 2015

ROOM: terrible odor, no rod in closet, bathroom had not been cleaned, broken security latch. LIGHTING: extremely poor throughout hotel. ELEVATOR: Frightening to say the least. SECURITY: Side entrance does not even have a lock...just a hole where lock used to be! I do not know where these other people stayed with these glowing reviews but it clearly was not... More 

Was this review helpful? Yes 2
GardentreeHotels, General Manager at Gardentree Hotels, responded to this review

Dear Amazing2014, Allow me the opportunity to express our appreciation for bringing your concerns to our attention. Most guest issues are not only handled during your stay but welcomed as well, for it only helps with enhancing the intangibles needed for our brand standard to grow. It is not a standard of decorum of Gardentree Hotels staff and management team... More 

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