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All 134 Memphis hotels

Hilton Memphis

3.5 of 5 Hotel   |   939 Ridge Lake Boulevard, Memphis, TN 38120
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61%
Ranked #42 of 134 Hotels in Memphis
A recent review
3 of 5 stars reviewed yesterday
Afman4097
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162 reviews from our community

Traveler rating
    47
    52
    31
    18
    14
See reviews for
28
26
6
79
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

Hotel was nice. Room was ok. Staff was great. 1 major issue was someone pulled the fire alarm at 3:30 am and my family was forced to run down 18 flights of stairs only to be told it was a false alarm and we could go back to bed after standing out in the cold for an hour. This night... More

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Los Angeles, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

From the time I arrived until the time I left I felt welcomed and at home. The front desk staff were wonderful and helped us navigate a new city. the food in the hotel was AWESOME! I would return again and stay right here.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Roxbury, New Jersey
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Upon my arrival to the hotel for a trade show hosted there, I was greeted by very helpful door/bell man and the check in was very quick and courteous. The lobby was very modern and certainly gave an elegant feel. However, once I got into the glass elevator with dirty windows, poorly painted sills and spiderwebs visible through the glass,... More

Was this review helpful? Yes 1
Murfreesboro, Tennessee
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW via mobile

I recently booked a night at the Hilton, I have stayed there many times over the years. The lobby is beautiful and spacious and location is pretty good. I was very disappointed when my room smelled like smoke. When I called the front desk they offered to have the room deodorized but I wasn't interested in masking the smell with... More

Was this review helpful? Yes
BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for the feedback. I am sorry that your room smelled like smoke. We are 100% non smoking and we should have put that room out of order since another guest apparently was smoking in that room. Bill Spencer General Manager More

Upper Marlboro, United States
1 review
5 of 5 stars Reviewed 1 week ago

I can not say anything bad about Hilton Memphis, but the toilets do need to be replaced. Do not allow this problem stop you from enjoying this beautiful facility. I notified the front desk staff and insisted on talking to management who very quickly moved me to a much nicer room and one with a working toilet. Hilton Memphis is... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for your positive review and feedback. We are pleased that you consider our hotel to be lovely. Sincerely, Bill Spencer General Manager More

Calgary, Canada
2 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I was in on a quick overnight business trip to Memphis. The staff was great and service in the restuarant excellent, everyone was very hospitable nice quiet room. Great value and great location. Very happy...

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for this feedback. We are committed to excellent guest services and will be drilling down on your stay and what happened. I apologize that we did not appear to be concerned about your complaint. We will use this feedback wisely. Sincerely, Bill Spencer General Manager More

Ballston Spa, New York
Contributor
13 reviews 13 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

I was in a room next to where all the hotel staff and smokers were gathered outside my window. I asked for a room change and the porter said there was nothing available, yet I had made this reservation months in advance. It was the worst room in the hotel. When I complained they said that they were sorry, but... More

Was this review helpful? Yes
BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for this feedback. We are committed to excellent guest services and will be drilling down on your stay and what happened. I apologize that we did not appear to be concerned about your complaint. We will use this feedback wisely. Sincerely, Bill Spencer General Manager More

Starkville, Mississippi
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

The stay was great with a spacious room. It had great convention facilities. I was there on a Toastmaster District 43 Conference that served the group easily. The staff was very accommodating even for repetitive demands. They were on the outlook for confused guests lost looking their or other rooms.

Was this review helpful? Yes
BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for your positive comments. Toastmasters was a great group and I am pleased that our team were able to meet your expectations. Sincerely, Bill Spencer General Manager More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

It has everything a business traveler needs: good beds, good breakfast, an open trendy looking lounge, and very friendly, helpful, and professional staff. The property is a good value in additional to its other positive attributes.

Was this review helpful? Yes
BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for this review. Our staff works hard to engage to our guests. I am pleased that you had a good stay and look forward to many returns. Sincerely, Bill Spencer General Manager More

Memphis, Tennessee
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

OK, so I walk in the door, and am told that although I had booked, prepaid, and received a confirmation for a King Deluxe Room, that there are none available. After a few minutes of politely, and yes, I was politely refusing to take less than I had paid for, magically, there is a King Deluxe available on the 21st... More

Was this review helpful? Yes 3
BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for sharing your experience. This is a tough review but we love feedback and when it's not the best we will react. We will use your comments and feedback to improve. I would love for you to comeback and visit us again. Bill Spencer General Manager More

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Additional Information about Hilton Memphis

Address: 939 Ridge Lake Boulevard, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Memphis 3.5*
Reservation Options:
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Also Known As:
Hilton Memphis Hotel Memphis
Hilton Hotel Memphis
Memphis Hilton Hotel

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