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Hilton Memphis

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939 Ridge Lake Boulevard, Memphis, TN 38120
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Hilton Memphis
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399 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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Matteson, United States
5 of 5 stars Reviewed 3 days ago NEW

The staff was very helpful and courteous! The accommondations for our Family reunion was over the top!!. We wil visit this Hotel again when we visit Memphis ! The location was great. It was fun spending time with Family and Friends

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Birmingham, United States
4 of 5 stars Reviewed 4 days ago NEW

Very good hotel. Elevators (2 out of 4) were not fully operational during my stay, but otherwise, excellent service. Close to area shopping(Target, groceries, and specialties) and eateries. Easy assess.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Mobile, Alabama
1 review
3 of 5 stars Reviewed 5 days ago NEW

AC in room would not cool below 78, hotel staff was informed more than 5 times, each time I was told that engineering had been notified and would take care of it. Was there 4 nights...never resolved, wasn't offered a different room or a refund of any amount.

Review collected in partnership with Hilton Hotels & Resorts

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Memphis, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Our recent stay at the Hilton Memphis was an absolute pleasure! In every way, we were completely satisfied with our stay, from the friendly staff, to the efficiency with which all our events were handled. We were attending the national Z Car Convention, and at every turn, it was apparent that the Hilton Memphis and its employees were going out... More 

Review collected in partnership with Hilton Hotels & Resorts

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Billerbeck
Level Contributor
51 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

In parts this hotel looks quite outdated, the room we had however looked very nice and the beds were great. The huge windows were a nice touch as well and made the room quite bright and inviting. Dining options in the area are quite limited so be prepared to drive.

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Green Cove Springs, United States
1 review
2 of 5 stars Reviewed 1 week ago

Stayed at Memphis Hilton for a sports car convention. Booked a king size room however, my friend decided he would like to accompany me. Asked for a room with 2 bed's. Was told that they would check on availability after rooms were cleaned and ready for check in. After a couple of hours went back up to desk to see... More 

Review collected in partnership with Hilton Hotels & Resorts

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Richardson, United States
1 review
3 of 5 stars Reviewed 1 week ago

The room had dust on all flat surfaces. My wife is dust-allergic, had to immediately clean all surfaces. She spotted dust on flat surfaces throughout the hotel. The room carpets showed soil; it would have been nice if the room had a mini-fridge. The in-room safe was a pleasant surprise, not listed in room features. Very slow drain in lavatory,... More 

Review collected in partnership with Hilton Hotels & Resorts

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Charlotte, North Carolina
1 review
4 of 5 stars Reviewed 1 week ago

The Excellent Candy Franklin in the Executive Lounge. This member of the staff truly goes above and beyond to make our stays as comfortable and pleasurable as business travel can be. Always smiling and asking if we need anything or if she can help in any way. She's more like a friend than just someone we see in our travels.... More 

Was this review helpful? Yes
Brandi H, General Manager at Hilton Memphis, responded to this review

Hello there, Wilson N! Thank you for your very thorough review of our hotel! We are beyond ecstatic that you gave such high praise for our team. Even if not everything was perfect, being able to give great hospitality and customer service is paramount. I have good news! We are bringing back the omelet station for breakfast, with only some... More 

Cleveland, Ohio
Level Contributor
12 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed here for 5 nights for a conference. The hotel was very accommodating of the whole event. Had a room on the 8th floor and had a nice view of the pool and pond area. The pool area is a little confusing to get to but once you're there it's relaxing and lots of seating for those who aren't swimming.... More 

Was this review helpful? Yes
Brandi H, General Manager at Hilton Memphis, responded to this review

Hi Ashley O! Thank you for sharing your observations and for staying with us during your conference. I am very happy to know that you enjoyed the hotel, the rooms, the service - most importantly our ladies and gentlemen at the door! I am; however, sorry to hear that you did not receive the same Southern Hospitality with some colleagues... More 

Marion, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at the Hilton based on the online reviews for this hotel. We could have stayed at a closer hotel with cheaper rates but the reviews on the other hotel were bad, so for a little more money we chose Hilton.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brandi H, General Manager at Hilton Memphis, responded to this review

HI there Teresa M! Thank you for your great review of Hilton Memphis and for choosing to stay with us! Please let us know if your travels return you to our area, we would love to make your experience even better the next time. Cheers, Brandi More 

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Prices are for 1 room, 2 adults
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