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All 134 Memphis hotels

Hilton Memphis

3.5 of 5 Hotel   |   939 Ridge Lake Boulevard, Memphis, TN 38120
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Ranked #41 of 134 Hotels in Memphis
A recent review
3 of 5 stars reviewed 2 days ago
692tracyh High Ridge, Missouri
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208 reviews from our community

Traveler rating
    59
    68
    42
    22
    17
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36
33
7
102
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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High Ridge, Missouri
1 review
3 of 5 stars Reviewed 2 days ago NEW

The staff was very friendly and wonderful but the hotel itself was average. The room didn't have a couch or mini fridge or a lot of room. The parking stunk. The room had a skunk smell when we first walked in. The bed was wonderful though.

Review collected in partnership with Hilton Hotels & Resorts

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Hopkinsville, Kentucky
1 review
3 of 5 stars Reviewed 3 days ago NEW

Stayed 2 nights recently. The layout of the floors is strange (room are in a circle??) and the walls are THIN. I think the large lobby is to accommodate everyone waiting to check in at the understaffed front desk. My room was clean and well kept, no complaints at all there. Parking was a bit far from the hotel entrance... More

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Navarre, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I have stayed at this location 5-6 times over the past 5-6 years and I really enjoy knowing what to expect when I arrive. The staff is always outstanding and super friendly and the service great. The facility is very nice and the location is in the perfect location for my business meeting. I speak during a local business conference... More

Review collected in partnership with Hilton Hotels & Resorts

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1 review
4 of 5 stars Reviewed 4 days ago NEW

During ALL of my business trips to Memphis in the past 24 months, I have stayed at this location. Earlier this year an incident during my stay made me consider future stays on this property. Due to the way that the GM and one of the managers handled it, I decided to find another location. I happened to call back... More

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Memphis, Tennessee
1 review
4 of 5 stars Reviewed 5 days ago NEW

Ms. Small is by far the example of what it means to exhibit exceptional professionalism at Hilton-Memphis. Most importantly, she is courteous and patient -- even in the midst of client inquiries and high pressure circumstances. She effectively mitigated and resolved a potentially negative conference issue with integrity --- her follow-up (and follow-through) is greatly appreciated. Inasmuch so, our organization... More

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Memphis, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

The hotel is old, and in serious need of a major updating. The rooms and hallways need to be recarpeted, updated, and generally brought into the 21st century. While the lobby seems to be updated, it is a contrast to the rest of the building. The bar area was clean and the bar food and drink were a good value... More

Review collected in partnership with Hilton Hotels & Resorts

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Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We just got back from spending the weekend at the Hilton for my son's soccer tournament. We booked a regular room with 2 double beds for my husband and I and our 2 boys (11 & 9). The hotel, staff and amenities were great. Our team booked a conference room for a dinner which worked out perfectly. All in all,... More

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San Francisco, United States
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

This is a very strange hotel, with an awkward entrance, pointlessly cavernous lobby, inconvenient restaurant and uninviting and uncomfortable bar and lobby seating area. My room was badly in need of updating, and the entrance to it was at an awkward angle, making it hard to enter and exit with luggage. There were not nearly enough electrical outlets, the bathroom... More

Review collected in partnership with Hilton Hotels & Resorts

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BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for your review of our hotel. I am pleased that you found our staff "invariably friendly and helpful". We will review your other comments on the layout of our building to see where we can improve. Sincerely, Bill Spencer General Manager More

Chattanooga, Tennessee
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stop right now and think of a reason to visit Germantown. Then book this Hilton. The glass walls in room give a wonderful panoramic view and the rooms are comfortable (maybe slightly smaller bathroom due to the round building). I won't stay anywhere else when I am in town. Alex was nice at check in. Scarlett was delightful at check... More

Was this review helpful? Yes
BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for your review. I have a deal with our team that anytime they are mentioned by name in a positive way on TripAdvisor I buy them dinner for two in our restaurant. Our new culinary team has been doing some great things and I know Alex, Scarlett will enjoy their meals. All the Best! Bill Spencer General Manager More

Memphis, United States
1 review
2 of 5 stars Reviewed 1 week ago

Bell desk so short handed we had to get our own bags to the room. My room 2707 had peeling paint and water spots on the ceiling. When I brought it to the attention of guest services they sent a technician. He reported the rug under the spots was not wet ant the roof was not leaking any more -... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for your candid review. We are committed to "Getting it Right" and will follow up on those items that you mentioned and work hard to ensure we are exceeding expectations. Sincerely, Bill Spencer General Manager More

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Additional Information about Hilton Memphis

Address: 939 Ridge Lake Boulevard, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Memphis 3.5*
Number of rooms: 408
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Also Known As:
Hilton Memphis Hotel Memphis
Hilton Hotel Memphis
Memphis Hilton Hotel

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