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All 134 Memphis hotels

Hilton Memphis

3.5 of 5 Hotel   |   939 Ridge Lake Boulevard, Memphis, TN 38120
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Ranked #44 of 134 Hotels in Memphis
A recent review
5 of 5 stars reviewed 2 days ago
Doe624 horn lake MS
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174 reviews from our community

Traveler rating
    50
    56
    33
    20
    15
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30
30
6
84
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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horn lake MS
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

On 9-21-14, I stayed at this hotel because my company was having a benefit gala.my job was to make sure our attendees had rooms and everything ran smoothly the day of. The staff at this hotel went above and beyond the normal criteria of there job. Needless to say that the gala was a success due to the excellent service... More

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Jackson, Mississippi
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Admittedly, I am challenged in an assessment of this hotel. The staff is friendly but not overly efficient. The guest rooms are beautifully decorated but there are many signs that they are dealing with a very old building. The view from the upper floors is spectacular yet noise from the hallways permeates too easily. I suppose the bottom line is... More

Was this review helpful? Yes 1
BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for this review. Our team will consider your comments and work to improve the guest experience. Bill Spencer General Manager More

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Called two hours before arriving to hotel to request a crib in our room. Hotel staff assured us that one would be in our room when we checked in. Got to our room at 1:15am, no crib. After numerous calls to front desk requesting a crib, we finally got one at 2:39am!! We were beyond exhausted and our baby was... More

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BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for taking the time to give us your feedback. I apologize for our inability to meet your needs. We will drill down to find our what happened with your crib request and fix the process. This is a tough review for us but we do want feedback so we can fix issues. Thank you for being a part... More

k'ville
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My family and I went to Memphis for a wedding and being Hilton Honors members, we were advised to stay there by the bride. We got there in the middle of the night and was not able to check in early due to being sold out. Upon arrival, the outside was beautiful, the lobby was breathtaking, but the room was... More

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BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for the review. We will look closely at the room you mentioned. We renovated all of our rooms last year but it sounds like we need to take a second look at where you stayed. This is good feedback thank you. Bill Spencer General Manager More

california central coast
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The enormous modern lobby felt lux right away. The wedge shaped room was spacious with wall to wall, floor to ceiling windows. It seemed I could see forever! The bed was comfortable and the sheets/duvets were a crisp clean white cotton. The towels are large and soft. The breakfasts provided in the executive lounge were very nice and different each... More

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BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for your positive review. We love sharing comments like these with the team. Please come and see us again in the future. Thank you for mentioning Nell and Kendra....they are excellent ambassadors of hospitality. Bill Spencer General Manager More

Contributor
11 reviews 11 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

We just stayed one night. The people were nice, the breakfast buffet was good. It's right across the way from Bennihana's. We were on the 6th floor and had a great view of the pool and fountains. Geese were "honking" at 3am, but that's not the hotel's fault. Good price for the room.

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BillSpencer, General Manager at Hilton Memphis, responded to this review

We are pleased you spent your wedding night with us. I have people continually telling me this was the site of their special occasion and come back periodically to remember the event. We are pleased to be a part of your special occasion / memories and hope you will return often. Bill Spencer General Manager More

Brentwood, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Upon reading the negative reviews of Hilton Memphis - Memphis, TN I was reluctant to make a reservation, so I considered the odds of the excellent reviews vs. the terrible reviews and took a chance. I am extremely happy I didn't let the negatives keep me away. Several of the terrible reviews stated the registration process took way to long,... More

Was this review helpful? Yes
BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for your positive review. We work hard to take care of our guests and feedback like yours lets us know we are making a difference. We hope you will visit us again. We will give Brittany Washington special recognition for being recognized in your review. Bill Spencer General Manager More

Broken Arrow, OK, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

Easy to find and get to from directions. Lobby clean, check-in good. Restaurant did not have their signature dish recommended by the front desk and the waiter, Smoked Salmon, kitchen said they were out. It was 6 PM. Glass wall was dirty and nasty for looking for a view.Toilet flushed spontaneously. Exe level lounge was closed on weekends with not... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for your feedback. We are on a quest to deliver excellent service and your case we did not meet your expectations. We will make adjustments to improve who we are. Thank You Bill Spencer General Manager More

Birmingham, Alabama
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

The bellhops were super nice! The lady at the front desk was super rude and when we checked in we reserved four rooms. I told the lady that three rooms were in one name and one room was in someone elses. About ten minutes later she said we only booked three rooms. I guess she didnt listen to me at... More

Was this review helpful? Yes
BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for your response. We appreciate your positive comments and we will share with our team your comments about improving our listening skills. We do hope you will stay with us again in the future. Bill Spencer General Manager More

Nashville, TN, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is a great place to stay. The staff is superb and very hospitable. The rooms are clean and quiet. Great view from the window. The restaurant breakfast buffet was delicious and offered a delectable variety. Location to the interstate is very accessible, as well as getting to downtown from Poplar Avenue. The location is also very close to many... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
BillSpencer, General Manager at Hilton Memphis, responded to this review

Thank you for this positive review. We are glad you enjoyed your stay in our hotel and hope you will have the opportunity to stay with us again. We will share your comments with our team who is very much focused on customer service. Sincerely, Bill Spencer General Manager. More

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Additional Information about Hilton Memphis

Address: 939 Ridge Lake Boulevard, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Memphis 3.5*
Number of rooms: 408
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Also Known As:
Hilton Memphis Hotel Memphis
Hilton Hotel Memphis
Memphis Hilton Hotel

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