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Hilton Memphis

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939 Ridge Lake Boulevard, Memphis, TN 38120
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Best prices for: 1 room 1 guest
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Hilton Memphis
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Hilton Memphis
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310 reviews from our community

Traveler rating
    102
    89
    62
    34
    23
See reviews for
46
58
13
150
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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  • French first
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English first
  • All months
    (310)
  • Mar-May only
    (90)
  • Jun-Aug only
    (63)
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    (72)
  • Dec-Feb only
    (85)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel was fantastic! My room was very clean and the staff was very attentive. If you decide to book a room here, be sure to have a drink at the bar. Nail Hobson is the bar tender there, and I've never had better service!

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New York, New York, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Best hotel bartender I've ever had! Otherwise the hotel is a pretty standard business hotel; average service, value, etc. Not a lot of food options at the bar or the restaurant but the salmon is a safe and reliable choice.

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Warsaw, Indiana
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is tricky to get to (you can see it from the highway but with one way streets and lots of turns you have to be paying close attention to your GPS. The go hotel itself, as well as the rooms were clean and beautiful. The bed was very comfortable. All rooms have a beautiful view. We were just... More 

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High Point, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

The difference in my stay at this hotel 2 years ago until now was like night and day. Understaffed at the front desk. Room was very small. There were dirty pillows on the bed, blown-out light bulbs in the lamps; bottom of toilet was never cleaned, bed was made to look like someone had slept in it. Not impressed by... More 

Review collected in partnership with Hilton Hotels & Resorts

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Tennessee
Top Contributor
261 reviews 261 reviews
13 hotel reviews
204 helpful votes 204 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My boyfriend took me to Memphis for 4 days for my birthday. We stayed at the Hilton Memphis the entire time. I'm writing a very detailed review of pros and cons. We used e-check-in and selected a room on the 23rd floor. At the check in desk, I asked if there were any available upgrades (since he's Gold and I'm... More 

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Fayetteville, North Carolina
Top Contributor
60 reviews 60 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked this hotel at the last minute and since it is a convention hotel weren't really sure what to expect. We were happy from the time we checked in to the time we checked out. The lobby really is very nice (it is a convention hotel) and the entire hotel looks like it has been renovated recently. The room... More 

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Milwaukee, Wisconsin
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Worst stay at a Hilton ever for me. Found small blood stains on 3 of my 5 pillows on the bed (gross). Generally, the Hilton properties are great for me. Bar area is little and not really a place to socialize. Long walk from the extended parking lot. Still waiting to see if Hilton gives me the "make up points"... More 

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KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for your review. I am very sorry about your experiences while staying at the Hilton Memphis. We take these matters very seriously and I have brought this to the attention of the Executive Housekeeper. Please note that any HHonors points as a recovery usually post to your account in 30 business days. More 

Dublin, Ireland
1 review
2 of 5 stars Reviewed 1 week ago

We booked Executive Rooms in 3 different hotels over a 7 day period, Nashville, Memphis and New Orleans. Memphis was the only one that did not meet the Hilton 5 Star Standard in our opinion. The building could do with some investment to update the decor. The Executive Lounge is closed on weekends and we did not know that until... More 

Review collected in partnership with Hilton Hotels & Resorts

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KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for your comments and I have shared it with the management team. The lounge is not staffed on weekends, but it is available to grab a beverage throughout the day. We give our executive level guests and HHonors guests complimentary breakfast coupons to use in the restaurant on the weekends. I am so sorry this wasn't communicated to... More 

Chicago, Illinois
Top Contributor
124 reviews 124 reviews
104 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a renovated hotel but they clearly spent a ton of money on the lobby and rather skimped on other places throughout the hotel. If I were a teacher and I was grading this hotel as a student I would give it a B- with the comment "could be better". PROS: Great lobby bar Attached to convention center if... More 

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KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you so much for your comments. I have shared with our management staff. We have mixed messages about our renovations and we take all of our comments to heart and look to make it right in the future. More 

Toronto On Canada
Top Contributor
141 reviews 141 reviews
41 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Thank you Hilton, for your description of the Hilton "Memphis" with easy access to Beale St and other attractions. In Austin at the Hilton "easy access" meant step put of your hotel and be there. Not so here. It is at least 20 miles from downtown Memphis. The hotel lobby is lovely and I am checked in ( I went... More 

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KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for your comments. I apologize that we didn't provide you with an exceptional Hilton Experience. I have shared your comments with the management staff in order to hone in on specific training needs. We do take these comments very seriously and hope you give us the opportunity to make it right in the future. More 

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