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Hilton Memphis

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939 Ridge Lake Boulevard, Memphis, TN 38120
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1 room 1 guest
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Hilton Memphis
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421 Reviews from our TripAdvisor Community

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Traveler rating
    134
    130
    82
    48
    27
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190
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (421)
  • Mar-May only
    (119)
  • Jun-Aug only
    (145)
  • Sep-Nov only
    (72)
  • Dec-Feb only
    (85)
All months
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I want to start this with a positive and that's, that the servers in the downstairs restaurant where very kind and cheerful. I enjoyed my breakfast with them. Everything was fine I just thought the rooms where just Okay and the bathrooms were too small. I've stayed at Hampton Inns nicer than this Hilton.

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Kennesaw, Georgia
Level Contributor
57 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We have stayed at this hotel for many years. It's not perfect, in fact far from it. It's even a little dated and worn in some areas. But it's very comfortable and well-located, and we always enjoy our stay. The building is round, so each room is a little pie-shaped. The rooms are not huge, but they're large enough for... More 

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Fayetteville, North Carolina
Level Contributor
6 reviews
4 of 5 stars Reviewed 4 days ago NEW

The room was spacious with enormous windows, the hotel staff were helpful and friendly, the pool was great, if shallow (3.5'). The restaurant left a lot to be desired, but there are MANY places to eat in Memphis, so don't let yourself feel trapped.

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Phoenix, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I was very bummed after staying here. Usually a big Hilton fan but this hotel in Memphis was dirty/unclean. I stayed on the Executive floor and the carpets looked like they had never seen a vacuum cleaner in 2015. I had dried blood and hair on one of my pillows. Rough. Very un-Hilton like...

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2

Travelers are raving about these Memphis hotels

Pittsburgh, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

Had reservation and confirmation and when I arrived for check they gave my room away and I had no place to stay. This is the last thing I wanted after a long day of travel. Staff was not helpful and rude when and expected me to be okay with them not having a room. Also don't bother putting a "do... More 

Review collected in partnership with Hilton Hotels & Resorts

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Juneau, Alaska
Level Contributor
60 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for a work conference and for some reason I thought it was closer to the airport - but its a good 20 minute drive (or shuttle). It IS, however, close to amazing BBQ - Corkys. check-in was fine, no mention of my Gold Status or a gift bag. Was assigned a room on a mid-level floor, no upgrade... More 

Was this review helpful? Yes
Ron W, Guest Relations Manager at Hilton Memphis, responded to this review

Hello! I do apologize for the rooming issue. We're making note of it and I can assure you that we're investigating it. We want nothing but the best for our guests. We appreciate you and definitely appreciate the fact that you're a Hilton Honors member. We're constantly building toward a better brand and your review helps us to determine what... More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Due to a MAJOR issue I had with the front office AND central reservations on what was supposed to be my original check in date (8/21/15), I unfortunately cannot give this hotel five stars. However, the date I was actually ALLOWED to check in (8/22/15)I was well pleased with this hotel. Upon checking in, we encountered Gail. PERFECT ANGEL!!! Just... More 

Was this review helpful? Yes
Ron W, Guest Relations Manager at Hilton Memphis, responded to this review

Hello! I do apologize for the check-in hassle. I hope that never happens again and we're making note of it. We want you to feel at home while here. You are the heart of our operation and we take your review very serious. We want nothing but the best for you. You're very important to us and I'm so glad... More 

Spotsylvania
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Great overall experience, from shuttle pick up at the airport, check in, room cleanliness, helpfulness of all staff, restaurant, check out and departure. The location makes trips inside the city convenient. I would definitely recommend you stay at the Memphis Hilton when you visit Memphis.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Ron W, Guest Relations Manager at Hilton Memphis, responded to this review

Hello! Thank you so much for your awesome review. Our sole desire is your comfort and happiness. We want you to feel at home at all times. Thank you for your time and thank you for your encouraging words. Your review means a lot to us and we're so thankful that you chose Hilton. Have an awesome day! More 

Prague, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The worst Hilton hotel I stayed in. Not clean room, horrible smell, unpleasant staff. Very old elevators, a bit scary. Gold member, but not treated like one. Breakfast just so so, no imagination. I will avoid this hotel next time in Memphis.

Was this review helpful? Yes
Ron W, Guest Relations Manager at Hilton Memphis, responded to this review

Hello, I do apologize for your last visit. I can assure you that we are looking into this matter. We only want the best for you and your family and our sole desire is that you be comfortable and feel at home. Your comfort is our priority and we want to make it right at all times. Please give me... More 

Jackson, Mississippi
Level Contributor
5 reviews
1 of 5 stars Reviewed 1 week ago

When I called to make a reservation, the customer service person was hard to understand and then told me there were high volumes of calls coming in and I needed to hurry & make my mind up. REALLY?? I was calling asking questions about this Hilton & she told me she was not on site & could not answer if... More 

Was this review helpful? Yes
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