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Hilton Memphis

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939 Ridge Lake Boulevard, Memphis, TN 38120
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Hilton Memphis
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Hilton Memphis
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290 reviews from our community

Traveler rating
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    86
    57
    30
    22
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Algonquin, Illinois
Top Contributor
66 reviews 66 reviews
58 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is an older Hilton Property but has an updated lobby with a nice bar and plenty of seating and casual gathering areas. This is a convention hotel so there is a lot of parking and room. The local area is full of nice restaurants such as Gibsons, Capital Grille and several mid priced choices like Logans steakhouse. There... More 

Was this review helpful? Yes 1
Top Contributor
73 reviews 73 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

This place is in a very nice area of Memphis about a 20-25 minute drive to downtown. The lobby and rooms were nice but areas of the hotel need updating. One of the elevator floors actually makes popping sound which is a little unsettling. The bar area and staff was nice but the fact that there is no coffee in... More 

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KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for you comments. We are on a quest to provide exceptional service. Allow us to turn the not bad into great in the near future. We value your comments it helps us to improve. See you next time. More 

Saint Louis, Missouri
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

There are a few things to say good about this hotel but also a few to mention negatively. On the positive side. The ducks and geese around the building are a nice touch. The rooms are nice. There are a number of restaurants within easy driving distance. That's lily good because you will not want to eat at the hotel... More 

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KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you so much for the comments and the wake up call. I have forward them to the F and B team so that it can be discussed in detail with the meeting planner for next year. We want to be able to accommodate all our groups. Look forward to seeing you next year. More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

I've stayed in a lot of Hilton's and I was not disappointed. The hotel staff was very accommodating. We were there for business. So there was no sleeping in. But when I tell you room serve was the fastest ive ever had it was super fast. It was like as soon as it was off the griddle it was in... More 

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KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for taking the time to submit a review. We are very pleased that we delivered Hilton's Brand Promise. We look forward to seeing you again in the future. More 

Montgomery, Alabama
1 review
1 of 5 stars Reviewed 1 week ago

This place allow people who are drunk yelling and screeming all around. It is like a zombie town. People there to party at nights so go sleep if you can. I will make sure my company never gets us in Hilton again.

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KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

We do apologize for your recent visit. I am guessing you were here this past week's annual comic convention. If you do choose to stay with us again and we hope you do just phone ahead and we can let you know if any annual conventions are in town like this one. Thanks for taking the time to submit a... More 

Memphis, Tennessee
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This is by far the worst hotel I have ever stayed in. I'm sitting in it right now writing this. We are here for a convention and stuck for another miserable night. The room was too cramped for the four adults it said it would hold. We only had 3towels and the next night we had to wait two hours... More 

Was this review helpful? Yes 1
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

I am sorry for your experiences here at the Hilton Memphis. This is not customary of the way we do business and I assure you that this will be addressed with manager. I do hope you allow us the opportunity to make it up in the future. Thanks You so much for letting us know so we can correct. More 

Memphis, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

LaWinter at the front desk was exceptionally cordial and ensured we felt at home. Candice Williams-Perkins, Convention Services Manager, is the best in the world. She ensured our meeting accommodations were above and beyond our highest expectations. She greeted us personally everyday with a beautiful smile, charming personality; yet, always professional and dedicated to ensuring every component of our meeting... More 

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KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for your comments. You had the opportunity to meet a few of our many superstars. We are pleased that you enjoyed your meeting and we look forward to next year's training session. See you soon. More 

Senior Contributor
21 reviews 21 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel to me is what is to be expected at a Hilton property. The hotel has a unique design where all the rooms have a view from a circular tower. The Executive Lounge is very good. My only complaint is the walls are a bit thin. All in all, an above average hotel, good for business travel.

Was this review helpful? Yes
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for your comments. We are glad that you enjoyed your stay. We are looking for solutions for the noise. We look forward to you visiting us again soon. As always thank you for choosing the Hilton Memphis. More 

Oklahoma City, Oklahoma
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice hotel just off of the interstate. There are plenty of restaurants on Poplar...right down the street from the hotel. We stayed overnight on our way east, so we didn't do a whole lot other than relax for the next day's drive. Still, nice place and the front desk staff were very helpful finding a good BBQ restaurant!

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KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

With so many choices in travel we are honored that you chose the Hilton Memphis on your recent trip. Thank you for taking the time to submit a review. Wishing you future safe travels. More 

Cleveland, Tennessee
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Spent three days at the Memphis Hilton. First two days I did not have keys to my room. If I wanted to get ice, I had to call a bellman and go to another floor to get the ice. I called 2 times to speak to the general manager and he had left the property. Thanks to Mr. Burks and... More 

Was this review helpful? Yes
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for your comments. We are so sorry you had the key experiences during your stay. We had a hard drive error on the key machine computer. IT has come out an replaced the hard drive. We do hope you allow us the opportunity to make it right in the future. More 

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