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Hilton Memphis

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939 Ridge Lake Boulevard, Memphis, TN 38120
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Hilton Memphis
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Hilton Memphis
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313 reviews from our community

Traveler rating
    104
    89
    63
    34
    23
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46
59
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152
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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    (313)
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    (93)
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Top Contributor
57 reviews 57 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Went for a relaxing weekend and left with mixed feelings. On the plus side the hotel is very attractive and in a good location. The check in staff and the lobby bar staff were great. The room was ok, small, but clean. On the negative end, the rest of the staff was either over whelmed or under motivated. We left... More 

Was this review helpful? Yes 1
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for your comments and taking the time to submit a review. I am so sorry that we didn't live up to all of your expectations. But we are committed to make your experience and every guest exceptional. We will use your comments in helping us move from good to great. Know that this isn't customary of how we... More 

Greenville, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago NEW

Great recent visit to the Hilton on Ridge Lake in Memphis, TN. Very professional staff and always pleasant, helpful with any question and information about the local area. Grounds are well maintained, interior is quite elegant and pleasing. Spacious convention facilities equipped for any meeting size. During the visit they hosted a local community event benefitting orphans and vulnerable children,... More 

Was this review helpful? Yes
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for choosing us for your recent travels to Memphis and taking the time to submit a review. We are very excited that you were able to witness Over the Edge for Orphanos, it is just one of many community involvement activities we participate in throughout the year. Glad that your stay was nice and hope to see you... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

george the bellhop not only dropped us off at corkeys now joint but he picked us up too! He was a tour guide for sure and a welcome host on a rainy night! Make sure to ask for George when you visit the Hilton!

Was this review helpful? Yes 1
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for your comments on George and the service he provided. We are glad you enjoyed your stay. We do provide a shuttle 6am - 1opm daily based upon availability to a 2 mile radius of the hotel and the airport. More 

1 review
5 of 5 stars Reviewed 1 week ago

This hotel was fantastic! My room was very clean and the staff was very attentive. If you decide to book a room here, be sure to have a drink at the bar. Nail Hobson is the bar tender there, and I've never had better service!

Was this review helpful? Yes
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for choosing the Hilton Memphis and recognizing Nail. She is one of our many superstars. We look forward to seeing you again in the near future. More 

New York, New York, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Best hotel bartender I've ever had! Otherwise the hotel is a pretty standard business hotel; average service, value, etc. Not a lot of food options at the bar or the restaurant but the salmon is a safe and reliable choice.

Was this review helpful? Yes
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

We AGREE! Nail Is Awesome. I am glad you enjoyed your stay and we will use your comments to help take us from Good to Great. Thanks for taking the time to submit a review. More 

Warsaw, Indiana
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is tricky to get to (you can see it from the highway but with one way streets and lots of turns you have to be paying close attention to your GPS. The go hotel itself, as well as the rooms were clean and beautiful. The bed was very comfortable. All rooms have a beautiful view. We were just... More 

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KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for you comments about our staff and your stay. So happy you enjoyed the food we believe we have the best chef in Memphis. Be safe in your travels until next time. More 

High Point, United States
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The difference in my stay at this hotel 2 years ago until now was like night and day. Understaffed at the front desk. Room was very small. There were dirty pillows on the bed, blown-out light bulbs in the lamps; bottom of toilet was never cleaned, bed was made to look like someone had slept in it. Not impressed by... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

So sorry about your recent experience at our hotel. I am sharing your comments with management. So we can evaluate where we fell short and why. Please know that this isn't customary of the way we do business. I do hope you allow us the opportunity to make it right in the future. More 

Tennessee
Top Contributor
261 reviews 261 reviews
13 hotel reviews
209 helpful votes 209 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My boyfriend took me to Memphis for 4 days for my birthday. We stayed at the Hilton Memphis the entire time. I'm writing a very detailed review of pros and cons. We used e-check-in and selected a room on the 23rd floor. At the check in desk, I asked if there were any available upgrades (since he's Gold and I'm... More 

Was this review helpful? Yes
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for your comments I have shared them with the management team. More 

Fayetteville, North Carolina
Top Contributor
60 reviews 60 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked this hotel at the last minute and since it is a convention hotel weren't really sure what to expect. We were happy from the time we checked in to the time we checked out. The lobby really is very nice (it is a convention hotel) and the entire hotel looks like it has been renovated recently. The room... More 

Was this review helpful? Yes
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for your comments on your recent visit with us. Thank you for recognizing Pat, she is amazing. We have shared your comments with the staff here so that we can continue on our goal of going from Good to Great. See you next time. More 

Milwaukee, Wisconsin
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Worst stay at a Hilton ever for me. Found small blood stains on 3 of my 5 pillows on the bed (gross). Generally, the Hilton properties are great for me. Bar area is little and not really a place to socialize. Long walk from the extended parking lot. Still waiting to see if Hilton gives me the "make up points"... More 

Was this review helpful? Yes
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for your review. I am very sorry about your experiences while staying at the Hilton Memphis. We take these matters very seriously and I have brought this to the attention of the Executive Housekeeper. Please note that any HHonors points as a recovery usually post to your account in 30 business days. More 

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