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Hilton Memphis

3.5 of 5 939 Ridge Lake Boulevard, Memphis, TN 38120
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Hilton Memphis
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Hilton Memphis
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248 reviews from our community

Traveler rating
    75
    76
    50
    27
    20
See reviews for
42
44
9
116
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

on January 29, 2015 I booked a couple of rooms for me and my business associate at the Hilton Memphis hotel at 939 Ridge Lake Blvd. The hotel had a storied, yet contemporary feel that was very inviting. The concierge in the executive lounge, Candy Franklin was over-the-top sensational and and made it a point to go out of her... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Free breakfast..... was excellent the best part of the stay was breakfast Large rooms Fastest elevator ever .....description says robes in room...but there was no robes The lake was gorgeous.... Outside pool ......did not go swimming

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Memphis, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

My stay was wonderful, this is the second time I have stayed at this hotel and each time it gets better. This time around I had a personal problem come up that required the help of security. They responded promptly and were very helpful. Then the front desk called to make sure they had come to the room, it means... More 

Review collected in partnership with Hilton Hotels & Resorts

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Memphis, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

We chose the Memphis Hilton for a mini vacation. The staff was friendly, and provided good, prompt service. The room was clean, and the amenities were a good value. We plan to visit again later this year.

Review collected in partnership with Hilton Hotels & Resorts

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New York, NY
Top Contributor
244 reviews 244 reviews
39 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

First, the positives -- the rates are very reasonable and the staff members I encountered were quite pleasant. The room itself was comfortable and clean -- but it should be! On the other hand, it was difficult to regulate the temperature in my room; some areas need painting or other modest attention (the building is showing its age); no access... More 

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KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for review. We are on a mission to move from good to great and it is comments like these that let us know our strengths and our weaknesses so that we can improve. I appreciate your review and thank you again for choosing the Hilton Memphis. More 

Dallas, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

The hotel was over booked for the room I requested. The TV did not work when I arrived but the problem was quickly fixed. The pricing was cheaper to book the nights separately rather than all together.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

My apologies for the room type you requested not being available at check in and the issue with the television. I am glad we got it up and working for you. It is never our intention to oversell the hotel or a room but sometimes unforeseen circumstances may arise that we have to place a room out of order or... More 

Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at the Hilton in Memphis over 20 times. It is a full service hotel that I enjoy. The rooms are comforable and very clean. The executive lounge is nice with free breakfast and evening appetizers. My only complaint is that sometimes I can hear people in the next room talking.

Was this review helpful? Yes 2
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for taking the time to submit a response. It is because of guests like you that keep us doing what we do. You give us the good with the bad so that we can make it better. The noise issue is one that we take very seriously and are looking for better ways to make the soundproofing less... More 

Jackson, Mississippi
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

I was very disappointed during my stay at the Hilton on Ridge Lake Blvd. The hallway leading to the door of my room had a horrible smell. The floor in the bathroom was horrible. And there were plumbing issues. Otherwise, customer service was great.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for your comments, and my sincerest apologies for the issues encountered during your stay. It is these comments that we need to help make us better. I assure you we are addressing these issues and hope to see you again in hopes to make it right for you and every guest. More 

Alexandria, LA
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Our senior citizen church group spent a night at the Hilton. The staff was very helpful and warm and the facilities clean, comfortable and user friendly. We thoroughly enjoyed our stay and would certainly return whenever in Memphis.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you so much for your comments, I am happy you enjoyed stay. We look forward to seeing you again real soon. More 

Chattanooga, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I stay here often for my work travel. The hotel is located in a great area of Memphis that is convient to all of the sites and downtown but far enough away to get out of the hustle of the city. Great staff, great atmosphere and great location.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
KameshaLThomas, Guest Relations Manager at Hilton Memphis, responded to this review

Thank you for your comments. I am happy to know that you enjoyed your stay. We look forward to seeing you on your next trip to Memphis. Please look me up when you arrive. Thanks again. More 

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Additional Information about Hilton Memphis

Address: 939 Ridge Lake Boulevard, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Memphis 3.5*
Number of rooms: 405
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TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels, Priceline, Cheap Tickets, getaroom.com, Orbitz, Despegar.com, Agoda, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Hilton Memphis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Memphis Hotel Memphis
Hilton Hotel Memphis
Memphis Hilton Hotel
Hotel Style:
#27 Business Hotel in Memphis

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