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Holiday Inn Express Memphis Southwind

#23 of 135 Hotels in Memphis
Certificate of Excellence
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4068 Stansell Court, Memphis, TN 38125
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Holiday Inn Express Memphis Southwind
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Holiday Inn Express Memphis Southwind
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102 reviews from our community

Traveler rating
    43
    38
    11
    5
    5
See reviews for
44
14
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22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kansas City, Missouri
Top Contributor
107 reviews 107 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is provides large rooms w/ refridgerators and I think there was a microwave. The wi-fi was adequate. The rooms were VERY clean w/ no oders. The location is in a subarb so you are a little far from downtown. I did not care for the breakfast but that's fine because there is a Cracker Barell nearby. Also, I... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I chose this hotel because it was less than 3 lights from a friend and because of the reviews. I had booked a 2 bed Deluxe but my cousin canceled the night before. Upon trying to do an early check in I asked for a King bed instead and was immediately accommodated. My original room wasn't ready but the change... More 

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Lansing, Illinois
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We booked this hotel as a stop before continuing our travel to Mississippi. An excellent pick, excellent staff amd excellent rooms. The breakfast was pretty good with the cinnamon rolls being a family fave. Will definitely stay here again.

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Fort Mill, South Carolina
Top Contributor
144 reviews 144 reviews
101 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed April 14, 2015

The hotel is a bit difficult to get to from the road. There were 2 people who just parked their cars in the check in area, not sure why the staff allows this. I never had wifi my entire stay. All 3 access points wouldnt connect me. I also tried on my iPad and iPhone. I do IT Support for... More 

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PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review

It was our pleasure to have you as our guest, we Thank you for sharing your experience regarding your stay with the Holiday Inn Express and Suites Memphis Southwind, TN. You mentioned that you had an issue with the internet service, we appreciate you sharing this with us, it allows us the opportunity to make the needed adjustments and repair... More 

Charleston
Top Contributor
209 reviews 209 reviews
153 hotel reviews
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed March 19, 2015

Originally we had booked on points and were booked for a King bed room. Our adult daughter ended up with us, so we made another reservation with 2 queen beds in a deluxe suite, which was to have the 2 beds as well as a couch, and paying instead of using points and canceled the original reservation. We arrived to... More 

Was this review helpful? Yes 3
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review

Thank You for your review, we are pleased that you were happy with our service. We will ensure that Chautauqua is aware that of your kind words. You are always welcomed to visit us when visiting Memphis. More 

Huntsville, Alabama
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 17, 2015

We were glad we paid for the deluxe. We loved the size of the room. This is our new "standard" when traveling with children for multiple nights: wet bar, fridge, microwave & free Wi-Fi. The staff was very friendly. We had an issue at check in and the front desk clerk stayed working on it until she figured it out.... More 

Was this review helpful? Yes 1
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review

It was our pleasure to have you and your family as our guest at the Holiday Inn Express & Suites – Southwind. Whether you are traveling on business or pleasure, we know you have a choice and are honored that you have selected our property for your lodging needs. We are committed to providing you with the level of service... More 

Beaufort, South Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

We enjoyed a very nice stop over here. Rooms were clean and well kept. The staff was very accommodating. The breakfast offering was broad and very good. Will stay here again our next trip to Memphis. Greaaaaaaaaat

Was this review helpful? Yes
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review

We are pleased to know that you were happy with our room accommodations and the breakfast served lived up to expectations. We constantly strive to provide an environment of comfort and value to our guests, and appreciate the feedback we receive as it is crucial to our success. Thank you again for posting your comments. We look forward to having... More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 23, 2015

Waited 5-10 minutes for attention at the front desk. Given cards that don't work. Went down to the front desk and changed them out. Then I was not able to open the door cleanly. Thought the door was locked from the inside. Went back down to the front desk. Housekeeping was able to open the door. After leaving the room... More 

Was this review helpful? Yes 1
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review

Thank you for taking time out of your busy schedule to make us aware of your experience while you were a guest at our hotel, Holiday Inn Express Southwind. On behalf of myself and staff, I apologize that we failed to meet your expectations. It is our goal to ensure that our guest has a pleasant experience. We aim to... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 21, 2015

This hotel was in a safe area with many eating options around. The hotel staff member, Marni (I sure hope I got it right) was very great!! We were on first name basis because I called her so much, asking questions. I would have rated the hotel a five star but the room was not as listed on the website... More 

Was this review helpful? Yes
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are pleased to know that you found our staff friendly. On the other hand, we are sorry for the inconvenience our... More 

Bells, Tennessee
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 3, 2014

The hotel staff was great! Very Helpful and Courteous! Extremely disappointed in the room! Obvious water damage on the 2nd floor! Walls were unfinished in the hallway! Black mold growing on walls in hallway! Carpet in room was damp and smelled of mildew! Shower did not work properly! Extremely disappointed!

Was this review helpful? Yes 1
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review

Thank you for taking time out of your busy schedule to make us aware of your experience while you were a guest at our hotel. Please accept our sincere apologies for the inconvenience you may have experienced in respect to our renovation. We truly realize that while we are making great improvements to our hotel that it is not without... More 

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