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All 134 Memphis hotels

Homewood Suites Memphis - Hacks Cross

3.0 of 5 Hotel   |   3583 Hacks Cross Rd, Memphis, TN 38125
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Ranked #22 of 134 Hotels in Memphis
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
921richd Independence, Ohio
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164 reviews from our community

Traveler rating
    79
    44
    21
    13
    7
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53
15
8
67
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Los Angeles, United States
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

I would not recommend this hotel. Our room had ants in the bedroom that would make their way up to the bed. The carpets by the entrance were ripped. The room had an odor to it. We were locked out of our room and maintenance said they would come but didn't show up until the next morning after requesting for... More

Review collected in partnership with Homewood Suites by Hilton

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Independence, Ohio
1 review
4 of 5 stars Reviewed 4 days ago NEW

If I were to return to Memphis I would stay here if the same staff were present, even if the hotel is under construction. The hotel is scheduled for renovation and it is apparent that this is over due. The breakfast and evening reception staff made us feel like we were at a restaurant with attentive and helpful service.

Review collected in partnership with Homewood Suites by Hilton

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Jackson, United States
1 review
2 of 5 stars Reviewed 1 week ago

Stayed at this hotel and our room and floor smelled of pot. Front desk was of no help. Sad as this is a good hotel and location if they can get better staff and took action against something illegal going on. It was very obvious what was going on.

Review collected in partnership with Homewood Suites by Hilton

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Birmingham, Alabama
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Homewood Suites Hacks Cross Roads due to the fact its just across the street from the FedEx headquarters. I had a meeting the next day at FedEx. This Homewood Suites sits just behind the Hampton Inn which I have reviewed previously. Both are older buildings and showing some sign of age. Most of the rooms... More

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little rock, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

we were looking for a motel convenient to our the site of our grand-daughter's soccer tournament that would accept small animals and this facility was perfect. the complimentary breakfast, particularly the waffles, was a plus

Review collected in partnership with Homewood Suites by Hilton

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Harrison, Arkansas
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

All of the employees are very helpful and committed to making sure my stay is enjoyable.--The rooms are clean and effecient. With a breakfast and dinner included in the room cost, this is a great value.-- I love the ceiling fans in the rooms-- gives it more of a home feel and aids in the nights comfort.

Review collected in partnership with Homewood Suites by Hilton

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ChristopherThomasGM, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

We are so excited to see that your enjoyed your travels to the Memphis-Southwind area and are happy to hear how much you felt at HOME! Welcome HOME to Homewood anytime. More

Chantilly, Virginia
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 11, 2014 via mobile

I have stayed here in the past because of its proximity to a business that I meet with occasionally. Overall ...ok. The room I stayed in did not have that freshness that I have experienced in the past. Carpeting has matured. Odd medicinalish odor. Door needed painting. Don't get me wrong, room was clean but not like I have previously... More

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ChristopherThomasGM, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

We are aging! However we are getting ready to go through a major renovation!!! We start in the next month are excited to reveal that we are gearing up now to "Take Flight" with Homewood. We look forward to welcoming you home soon! More

Tyler, TX, United States
1 review
5 of 5 stars Reviewed October 8, 2014

Beautiful hotel; great service and immenities. Staff was very helpful. We were there for 4 nights and enjoyed it very much. The location was confusing when we first arrived -- we did not realize it was behind the Hampton Inn!

Review collected in partnership with Homewood Suites by Hilton

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ChristopherThomasGM, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Thank you so much for your wonderful compliment! We are happy to have you Home at Homewood anytime! We just know that if you loved us now, you will "Fall in Love" with our new renovations taking place very soon. Safe travels! More

Cortlandt Manor
Top Contributor
285 reviews 285 reviews
54 hotel reviews
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed September 30, 2014

Update of an earlier review from January 2014: Down a notch after 4-nite stay. Some evidence of behind on maintenance. Carpets dirty like a busy airport with some torn wallpaper. Room was clean with well-functioning AC. Like the suite arrangement. TV in bedroom and living area. All rooms are the same says the front desk, so no upgrades offered. Friendly... More

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ChristopherThomasGM, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Thank you so much for your response! Yes we know we have some details to take care of and that is on the way! We look forward to welcoming you home soon to Homewood and our newly renovated hotel which takes place in November and to be completed by the beginning of next year! We are about to "Take Flight"... More

Starkville, Mississippi, United States
1 review
4 of 5 stars Reviewed September 26, 2014

The breakfast lady, Debra, is the friendliest and personable of anywhere that I've been. She speaks to everyone! She starts everyone's day off on a positive note. She truly cares about what she is doing and it shows. My room was clean and everything that I needed worked. But what will bring me back to this location is the personal... More

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ChristopherThomasGM, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

We pride ourselves on Hospitality! We look forward to our "Take Flight" renovations coming Fall 2014 to be completed by early 2015. Our sevice will continue to soar new hights and our look will move with the times! You will "Fall in Love" with our hotel and venture home once again. Safe travels! More

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Additional Information about Homewood Suites Memphis - Hacks Cross

Address: 3583 Hacks Cross Rd, Memphis, TN 38125
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Memphis - Hacks Cross 3*
Number of rooms: 123
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Also Known As:
Homewood Suites Memphis - Hacks Cross Hotel Memphis
Homewood Suites Hacks Cross
Homewood Memphis
Memphis Homewood Suites

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