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All 135 Memphis hotels

Homewood Suites Memphis - Hacks Cross

3.0 of 5 Hotel   |   3583 Hacks Cross Rd, Memphis, TN 38125
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77%
Ranked #18 of 135 hotels in Memphis
Certificate of Excellence 2013
A recent review
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116 people have reviewed this hotel

Traveler rating
    63
    26
    13
    7
    7
See reviews for
39
9
7
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Staff at this Hotel is perhaps the best that I have ever experienced. It is great to enter a totally clean Hotel Room and use the amenities with confidence. Likewise the Breakfast Staff bent over backwards to satisfy their customers and served well.

Review collected in partnership with Homewood Suites by Hilton

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Fayetteville, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

Hotel staff was very nice, room was clean in working order and very quiet. Breakfast was great and had lots of room for guest to sit and enjoy. The room layout gave plenty of room for my family to enjoy they stay.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Las Vegas, Nevada
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Have stayed multiple times at this property and it is slipping. Some improvement and attention to the details is needed. One small example to share-- observed lobby men’s room had no soap at the sink for 2 days until I told the front desk about it. We travel with a small dog and they do offer a “Pet Suite” which... More

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Morristown, Indiana
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First impression, there were 4 people standing in line at the front desk and the phone was ringing. There was one staff member at the desk. I was actually impressed at the way Anthony continued the flow from guest to phone and back to guest.... but another staff member would have probably been helpful. The rooms were clean and updated,... More

Was this review helpful? Yes
mem35, Director of Sales at Homewood Suites Memphis - Hacks Cross, responded to this review

Thank you for your candid feedback and review. We are happy to know you will continue to stay with our brand but disappointed that your stay did not exceed your expectations. We are working with Ecolab on fragrances that will give a fresher scent throughout the hotel. We are to have an extensive renovation in the near future as well.... More

Huntsville, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I stay at this location for proximity to our corporate office. Rooms at this hotel are generally clean and acceptable but commons areas need updating. Staff are helpful. Breakfast has generally been disappointing.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
mem35, Director of Sales at Homewood Suites Memphis - Hacks Cross, responded to this review

Hello and thank you for your feedback. I am glad we are a convenient location to your corporate office, and that you are a frequent guest. I appreciate your comments in regards to our hotel upkeep. Our new owners and management will have an extensive renovation in the near future for our property. In the meantime, we will continue to... More

Unin City, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I enjoyed our stay. Everything was very clean and neat. Good area for pet comfort and Miss Betty's cranberry muffins were delicious. Very comfy bed with wonderful pillows. Would like to buy some for our home. REally like the separate bedroom. Frig has ice maker which I used.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
mem35, Director of Sales at Homewood Suites Memphis - Hacks Cross, responded to this review

I am so pleased you enjoyed Ms. Betty's breakfast! She is a valuable person in our staff that really puts love into her food. Give us a call, to find out about getting some of those delicious muffins! Thank you for the compliment on our spacious rooms, and space for pets. I know how important it is to make sure... More

Columbus, Mississippi
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Clean and well equipped. Very comfy bed. One bedroom suite with kitchenette. Nice sized area for "pet comfort". We were across from the fitness center and it was nice and quiet. My schedule did not allow for the evening meal. Got breakfast the last day and Miss Betty's cranberry muffins were really great.

Was this review helpful? Yes
mem35, Director of Sales at Homewood Suites Memphis - Hacks Cross, responded to this review

Thank you for your review and fine description of our property. I am sorry you did not get a chance to enjoy our evening socials. We do offer a "save the plate" , whereas a member of our staff will have your meal in your room with a beverage of your choice, in your absence. We want to make sure... More

Cumming, United States
1 review
4 of 5 stars Reviewed March 17, 2014

Very good value for the money. Rooms were very clean and comfortable. Shops and restaurants nearby. Hotel shuttle will take you anywhere within 5 miles of hotel. Easy 30 minutes to Memphis airport. Breakfast every morning pretty good. Could use some lower calorie and gluten-free alternatives. Dinners 4 nights a week ok.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
mem35, Director of Sales at Homewood Suites Memphis - Hacks Cross, responded to this review

Thank you so much for your review. I am happy to know you enjoyed our amenities and location. I appreciate your advice on offering healthier meal options, and it is something we will consider for our future guests. Please feel free to contact me directly for special requests before arrival and we hope to have you return soon! 901-322-6544 More

Birmingham, United States
1 review
3 of 5 stars Reviewed February 26, 2014

The staff was very friendly, but the property was not very Hilton property like. Furnishings are outdated. Bed was old and soft, did not sleep well. Carpet in my room was frayed. Elevator sounded like it was going to fall every time that you got in it. My children got pancakes for breakfast that were so hard that they did... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Andrew Jackson T - Thank you for the candid comments regarding your most recent stay at the Homewood Suites Southwind Memphis. I would just like to let you know that we do have plans to renovate the hotel in the near future. We have selected our slower season to start the process so not to disrupt a lot of our... More

atlanta, United States
1 review
4 of 5 stars Reviewed February 25, 2014

has shuttle service to nearby destinations with courteous staff. clean, well kept hotel. breakfast OK, beds OK. generally a good value. nearby restaurants, mall, soccer complex. pool and basketball court. small fitness center

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Chris W - Thank you for the positive feedback regarding your recent stay. We are delighted that you found our overall service highly satisfactory and hope to see you again on your next visit to Memphis. Guest satisfaction is very important to us so it's our number one prior that our guests have a rewarding stay. More

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Additional Information about Homewood Suites Memphis - Hacks Cross

Also Known As:
Homewood Suites Memphis - Hacks Cross Hotel Memphis
Homewood Suites Memphis - Hacks Cross Hotel
Homewood Suites Hacks Cross
Homewood Suites Memphis
Homewood Memphis
Memphis Homewood Suites
Memphis Homewood
Address: 3583 Hacks Cross Rd, Memphis, TN 38125
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Memphis - Hacks Cross 3*
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