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All 134 Memphis hotels

Homewood Suites Memphis - Hacks Cross

3.0 of 5 Hotel   |   3583 Hacks Cross Rd, Memphis, TN 38125
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77%
Ranked #22 of 134 hotels in Memphis
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
paul_harp Harrison, Arkansas
  • Overview
  • Reviews (139)
  • Photos (24)
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  • Room tips (16)
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139 people have reviewed this hotel

Traveler rating
    71
    35
    15
    11
    7
See reviews for
45
11
7
60
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Any
English first
Tampa, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

This is a dated Homewood Suites, most of the staff are great. The rooms are dated, smell musty, horrible beds needed to get an additional comforter for extra padding. The sofa was very uncomfortable and the chair to the desk does not raise so its like sitting on the floor.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ChristopherThomasGM, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Thank you for your review on Trip Advisor! I wanted to let you know that our hotel is about to go through a major renovation this fall and to be completed by spring of 2015. We are excited to update our lobby and guest rooms to better service today's travelors with the take flight renovations. We hope you have safe... More

Harrison, Arkansas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The Homewood suites is a great combination of hotel type service and extended stay services.. you get the best of both worlds-- prompt hotel service and daily room attention....effecient kitchen.... very clean.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ChristopherThomasGM, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

We welcome you home to Homewood any time! Enjoyed your review and thank you again for choosing Homewood, Hacks Cross. More

Copperas Cove, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

I am not happy with the stay at the Homewood Suites, 3583 Hacks Cross Road, Memphis, TN. 901-758-5018. I had scheduled and confirmed a room with 2 King beds with a kitchen for the night of 7/12/2014-7/13/2014. I also called at 07:52 am the morning of 7/12/2014 to make sure that the room will be ready and also to let... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ChristopherThomasGM, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Thank you for your review on Trip Advisor! We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously.... More

Summit, United States
1 review
2 of 5 stars Reviewed 1 week ago

The staff has changed, the clean, nice, concern, helpfulness, and warm staff is no longer present. If some changes are not made soon this hotel will suffer. I now I am just a little customer but every customer should be treated the same. The dining staff was AWESOME!!!!!!!!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ChristopherThomasGM, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously. Thank you for your feedback and we hope... More

Tulsa
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I gladly went along on a recent business trip of my husband's and our accommodations at Homewood Suites - Hacks Cross were wonderful. The King room was large and well appointed, comfortable for our several-day stay. The staff was, by far, the one of the nicest parts of our stay. They were kind, accommodating, friendly and helpful. Breakfast was great... More

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Tifton, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Great place to stay ... clean, room was cool when I walked in even though it was HOT outside, and I had everything I needed in the room. The noise was at a minimum and the breakfast was good. The breakfast crew could not have been more friendly :D

Review collected in partnership with Homewood Suites by Hilton

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Burbank, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I always try to stay at Hilton and Hilton Family hotels to collect the rewards. Be sides the rewards program, I received a great customer service throughout my visit. The facility was also clean and well maintained.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Dayton, Ohio
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

I was so impressed by the outstanding customer service at the Homewood Suites from the staff at the Hack's Cross location. The front desk personnel were friendly and welcoming. They certainly made me feel at home. My favorite staff members were Miss Debra and Miss Betty at the breakfast buffet. They made sure we had everything we needed and greeted... More

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Buffalo, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel has great staff and service. The rooms are clean and nice. However, in my opinion, it needs some TLC. There is no shade in the pool area during the day and the barbecue grills are from the last century and are not working. The internet is usually very slow. Overall we had a pleasant time and again, the... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Jakarta, Indonesia
1 review
4 of 5 stars Reviewed 4 weeks ago

The place looks neat and tidy. Staff generally always helpful to find you solution. I really enjoyed my stay at this Homewood Suites by Hilton. I couldn't have asked for a better location, close to office (most important!) and close to Kroger, Walmart etc! I stayed in a one bedroom suite and it was perfect. Friendly staff, clean room, spacious... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
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Additional Information about Homewood Suites Memphis - Hacks Cross

Address: 3583 Hacks Cross Rd, Memphis, TN 38125
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Memphis - Hacks Cross 3*
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Also Known As:
Homewood Suites Memphis - Hacks Cross Hotel Memphis
Homewood Suites Hacks Cross
Homewood Memphis
Memphis Homewood Suites

24 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#9 Business Hotel in Memphis #11 Best Value Hotel in Memphis
Hotel Class
Number of rooms
123

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