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Holiday Inn Univ of Memphis

#17 of 135 Hotels in Memphis
Certificate of Excellence
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3700 Central Avenue, Memphis, TN 38111
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Holiday Inn Univ of Memphis
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Holiday Inn Univ of Memphis
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123 Reviews from our TripAdvisor Community

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Traveler rating
    57
    48
    13
    2
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Managua
Level Contributor
64 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a lovely hotel in a lovely area of Memphis. It looks like a much more upscale hotel than the great majority of Holiday Inns I have visited. The staff was great. The room was a suite with a refrigerator, microwave, and coffee pot in the "den" area. The staff was fantastic: friendly and helpful. The "airport shuttle" also... More 

Was this review helpful? Yes
Debbie C, General Manager at Holiday Inn Univ of Memphis, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Debbie C. General Manager More 

Proctorville, Ohio
Level Contributor
53 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed there for a reunion and the staff was very helpful and conscientious. Our room had all the necessary amenities and was very comfortable. The coffee in our suite was very good and there was a microfridge although we didn't use it. One thing though, we stayed two nights and told the front desk that we didn't need new... More 

Was this review helpful? Yes
Debbie C, General Manager at Holiday Inn Univ of Memphis, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Debbie C. General Manager More 

Newmarket, New Hampshire
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 17, 2015

Overall this is a decent hotel and we would stay there again. We liked having a spacious suite to spread out in. We got some food from the bar since the main restaurant was closed and it was pretty good and reasonably priced. As an IHG platinum member I was disappointed that my membership status was not acknowledged by the... More 

Was this review helpful? Yes
Debbie C, General Manager at Holiday Inn Univ of Memphis, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Debbie... More 

Decatur, Alabama, United States
Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 25, 2015

When I called to make a reservation at University of Memphis Holiday Inn, I was told about their sister hotel, Fogelman Executive Center which is comprised of Queen Suites at a very reasonable price. We were in town for a family wedding and knew we would only be in the room at night so we decided to give it a... More 

Was this review helpful? Yes
Debbie C, General Manager at Holiday Inn Univ of Memphis, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I regret the noisy neighbors. I wish you had let the desk know so we could have addressed the issue. We hope you will visit us again. Sincerely,... More 

Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 30, 2015

All I can say is Great ! Room is great! Price is great! Location was great! Staff was great! The rooms were quiet, clean and very spacious. Easy accessible wireless internet! Beds were super comfy. The only issue I have ever with hotels is the pillows.

Was this review helpful? Yes
Debbie C, General Manager at Holiday Inn Univ of Memphis, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Debbie C. General Manager More 

Montgomery, New York
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed April 29, 2015

The hotel has a sign up depicting some sort of school of hospitality management but in reality that is all a joke... We thought we would receive exemplary service since this is a teaching hotel but in reality this place is a black hole covered in bricks. The bar tender in the lounge informed us that management doesn't care about... More 

Was this review helpful? Yes 1
Debbie C, General Manager at Holiday Inn Univ of Memphis, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.i can assure... More 

Nashville, Tennessee
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 15, 2015 via mobile

I usually stay at the Holiday Inn Express on Union Avenue in Memphis. I love that place. I had to go back to Memphis for business and the company booked me in the Holiday Inn University of Memphis location across the street from Memphis State University. I was pleasantly surprised.. All the rooms are Suites... They all have microwaves and... More 

Was this review helpful? Yes
Debbie C, General Manager at Holiday Inn Univ of Memphis, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I apologize for the inconvenience at check in. For clarification, you can reserve the bed type you need when you make your reservation. It is based on availability. It sounds like the Kings were not available when your reservation was confirmed.... More 

North Augusta, South Carolina
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 4, 2015

The rooms in this hotel are very spacious. Perfect for business and pleasure. The room was clean and service was quick. The staff were very helpful. I will stay here again and recommend it. The only thing negative I could say, is the plants in the lobby hadn't been dusted in a while..

Was this review helpful? Yes
Debbie C, General Manager at Holiday Inn Univ of Memphis, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Debbie C. General Manager More 

Atlanta, Georgia
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 3, 2015

The staff are really the only factor that take this hotel from average to very good. The physical plant itself is typical Holiday Inn, generally very clean although there were a few ants in the dresser. It is centrally located with various dining options within a mile or two although having a mini fridge and microwave in the suite configuration... More 

Was this review helpful? Yes
Debbie C, General Manager at Holiday Inn Univ of Memphis, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed the staff. It's something our staff takes great pride in, so we value your feedback. I will definitely have an exterminator make sure the ants are eliminated immediately. I apologize for the inconvenience. We hope you will visit us again. Sincerely, Debbie C. General... More 

Los Angeles, California
Level Contributor
66 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed April 2, 2015

Nothing special but functional hotel. Food was marginal. Room was mostly clean with the exception of two ants that were crawling around. Good service. Nice people. I had my meetings across the street so I stayed here.

Was this review helpful? Yes
Debbie C, General Manager at Holiday Inn Univ of Memphis, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the items you mentioned. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Debbie C. General Manager More 

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