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Comfort Inn & Suites Airport - American Way

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4225 American Way, Memphis, TN 38118 (Formerly Holiday Inn Express American Way/Airport)
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Comfort Inn & Suites Airport - American Way
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126 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Close to the airport, shopping places and good restaurants. Comfortable, ample rooms make it for a very cozy stay. The room and the bathroom was very clean. Free, fast internet help you get your work done without having to worry about dropped connections. Nice pool and workout room. Breakfast was also very good. Would definitely stay here again.

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Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

After a very long & hot day at the zoo, we noticed this Comfort Inn on our ChoiceRewards app. We had originally picked the downtown location, but this one was cheaper. The receptionist was very helpful (I had booked a room smaller than intended), she made the correction & sent us on our way. The hotel is undergoing some renovations,... More 

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Los Angeles, CA
Level Contributor
67 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

My family of 5 stayed here in a double-queen room for 1 night in June 2015. The location was close to the sights we planned to see (Graceland specifically) and was in a secure location, though in an industrial area. The beds were comfortable, staff were pleasant, and the breakfast in the morning was more than adequate with a good... More 

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Chickasha, Oklahoma
4 of 5 stars Reviewed 1 week ago

Nothing fancy just a clean, bug free, quiet, place to stay. Elisa at the front desk is very friendly. Only complaint is they were out of conditioner. Not a big deal. The area does not have heavy traffic so there is not alot of noise. Definitely would stay again.

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Denver, Colorado
2 of 5 stars Reviewed 1 week ago

We stayed at this hotel last week. The first thing is noticed was the foul attitude of the front desk manager (a female) who had a snappy bad attitude. Also, the staff used the ongoing renovations as an excuse for everything that was wrong, from phones not working, to outlets in bathrooms not working, to not providing meat (bacon, sausage)... More 

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Massachusetts
4 of 5 stars Reviewed 2 weeks ago

This was just what we needed.... After having a bad experience at a hotel near the way we found this at around 10:30 at night after driving over 800 miles. The clerk who checked us in, Elisa (I believe was her name), was a great breath of fresh air, giving us a warm smile and jokes as she checked us... More 

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Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The room was noisy and smelled of smoke although it's a non smoking property. The bathroom was fine but not great. The desk clerk at check in took forever and recommended a taco place nearby for dinner. The taco place was horrible and the neighborhood did not feel safe, at all. The breakfast attendant had all the food out when... More 

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Sumter, South Carolina
Level Contributor
13 reviews
5 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

Well lets start off when you first pull in....it's "gated" in a bad side of town apparently, when we pulled up to a parking space there was a printed out sign taped to the doors stating basically that you park at your own risk. That's comforting...especially late at night when you have no where else to stay. So then you... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel was run down and needed updates. The man who runs breakfast is not friendly. The pool was dirty and hot tub was not working- we booked this hotel because they said they had a hot tub. The furniture in the rooms were falling apart and the lighting was dim.

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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Every time we stay here it's always a great visit. The rooms are always clean and spacious. The staff are helpful and friendly. And I wouldn't stay anywhere else because I don't think I would get the service and satisfaction any place else!

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