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Comfort Inn & Suites Airport - American Way

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4225 American Way, Memphis, TN 38118 (Formerly Holiday Inn Express American Way/Airport)
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1 room 1 guest
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Comfort Inn & Suites Airport - American Way
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134 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Gloucester, United Kingdom
1 review
2 of 5 stars Reviewed 5 days ago NEW

We stayed 4 nights booking 3 rooms!! Paying cash for all of them on check in..on my return back to England checking my bank statement I was charged for the rooms we've only two being credited back. I gave them a ring and was told we paid for 2 rooms and one on a card this was a lie!! But... More 

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San Diego, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

There are lots of choices and competition for this type of hotel. The surface level look and feel is fine but I'm far more concerned to true cleanliness. I'd prefer a hotel BE clean versus have the perception of clean. After staying 2 nights I'm not so sure about truly clean... For example, the A/C either likely has a filter... More 

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Winona, Minnesota
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Flight was cancelled due to weather in Chicago. Looked for deal on Priceline and then called to confirm room and shuttle. Short wait for van but was a nice perk. Friendly front desk attendant. Asked about phone charger since forgot mine but they did not have one (she checked). Large room and was clean. Didn't get breakfast since I left... More 

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Jewett, Texas
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Tall fence around the place, that tells you something. Checked in went to room ... Room looked ok went to put our stuff in fridge freezer compartment had two bags of ice from a earlier customer frozen in place. I thawed it with some hot water to get them out. The room was warm and musty. Turned it down and... More 

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Saint Louis, Missouri
Level Contributor
6 reviews
1 of 5 stars Reviewed 2 weeks ago

Management very rude! Rooms full of mold! Manager on duty Jazmon was very rude! My family had 3 rooms and we had to change each of them for a slightly better room. Not sure the management has ever been inside some of these rooms. Dusty/moldy/damp/loud HVAC unit. We were given one room that wasn't even a room, it was being... More 

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Norman
Level Contributor
94 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was an older place, but was clean and surprisingly quiet for its location. The rooms do not smell old, in fact, they smell nice and are quite large with fluffy towels, premium quality bedding and towels, and a wonderful hot breakfast including sausage gravy and biscuits. The water pressure is a bit low and the hot tub was... More 

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Level Contributor
10 reviews
8 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

This hotel was a disappointment as you enter you notice it is enclosed with fence. The front desk staff was not very courteous. There were several persons waiting for 3 o clock check in!!! Hotel is being renovated there was no ices machine in second floor. The exit from elevator is dusty and no not appealing as it has smell... More 

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Ashmore, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stayed here for 1 night before flying out of Memphis. The hotel is currently undergoing a renovation but I didn't hear any noise. My room was clean- the bed was comfortable, and the TV and aircon worked well. Breakfast was the normal continental offering plus sausage, biscuits and gravy, as well as waffles. I arrived early before check in... More 

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Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Close to the airport, shopping places and good restaurants. Comfortable, ample rooms make it for a very cozy stay. The room and the bathroom was very clean. Free, fast internet help you get your work done without having to worry about dropped connections. Nice pool and workout room. Breakfast was also very good. Would definitely stay here again.

Was this review helpful? Yes
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 28, 2015

After a very long & hot day at the zoo, we noticed this Comfort Inn on our ChoiceRewards app. We had originally picked the downtown location, but this one was cheaper. The receptionist was very helpful (I had booked a room smaller than intended), she made the correction & sent us on our way. The hotel is undergoing some renovations,... More 

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