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All 134 Memphis hotels

Comfort Inn & Suites Airport - American Way

2.5 of 5 Hotel   |   4225 American Way, Memphis, TN 38118 (Formerly Holiday Inn Express American Way/Airport)
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Ranked #54 of 134 Hotels in Memphis
A recent review
4 of 5 stars reviewed 2 days ago
Kenzie_Bui Oxford, Mississippi
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103 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Oxford, Mississippi
Top Contributor
85 reviews 85 reviews
25 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We actually parked our car in their spot for 3 weeks when we flew out from Memphis to Tampa during Christmas 2014. Great thing about them was the shuttle service from their hotel to the airport, which was awesome! Free of charge (as we paid the parking fee), fast, attentive, and they also invited us coffee/tea/milk while waiting. On the... More 

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Chicago, Illinois
1 review
4 of 5 stars Reviewed December 14, 2014

The staff was very caring to our needs and my son really enjoyed the swimming pool and the beds. I liked the location and would stay here again. Thanks comfort inn. I would recommend it to anyone who is plan on visiting the area. It was referred to me by a friend

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Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for your wonderful feedback and we are so happy that you and your son had a great stay. We pride ourselves on making sure our guest have the most comfortable stay possible and on having the friendliest staff in the city. We look forward to having you all stay with us again have a great day. More 

Georgia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 28, 2014

We stayed in this hotel two times within a week -- it was the over night stay on the way there and back. The first night's stay was wonderful. Room was in great shape, hotel clean, parking free and very available. Safe, quiet atmosphere. Comfortable beds. We also loved the breakfast. Lots of good choices, real food, hot and filling.... More 

Was this review helpful? Yes 2
Betty S, Front Office Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for taking the time to offer your feedback about your recent stay at our hotel. I’m glad you enjoyed our complimentary breakfast and I appreciate your kind words and will share them with our team. Thank you again for sharing your experience and have a nice day. More 

Louisville, Kentucky
1 review
3 of 5 stars Reviewed October 14, 2014

The room and hotel were average, yet nice. Nice staff. T. C., who manages the breakfast area, made the stay well worthwhile. He was extremely upbeat, and very funny - he made our day. He put a smile on every one of our field hockey players.

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Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for taking the time to offer us your feedback. I appreciate you suggestions and will definitely pass those along. We are glad that you enjoyed your stay as this is our goal for all guests. We look forward to serving you again in the future. More 

Austin, Texas
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 13, 2014

I would have rated 5's, but the wireless was not great unless you are on the first floor. There is wide screen TV in the room but only analog channels. Fairly close to shopping, downtown and Graceland. The staff was very friendly, breakfast hot and good, and the rooms were clean and comfortable. If you are working from the hotel,... More 

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Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for your kind remarks in regard to your stay. We appreciate your taking the time to offer us your feedback. Our neighborhood is older but quite safe. We pride ourselves on having the "friendliest" staff in the city. We look forward to seeing you again in the future. More 

Palm Coast, Florida
Contributor
12 reviews 12 reviews
4 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed September 25, 2014

I read reviews prior to booking a hotel so I was a little skeptical about this hotel based upon the high ratings. To my surprise, the caulking around the shower and tub was clean. From the friendly shuttle bus driver to the check- in staff, they greeted you with a smile and a sincere welcome. Breakfast was great. I've found... More 

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Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for staying with us while conducting your business in Memphis. I am glad that you chose to not allow some of what you read stop you from staying with us. When any business is reviewed there will always be both negative and positive. We are happy that you agree with us that we are the positive. We look... More 

Dallas
Top Contributor
55 reviews 55 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 22, 2014

We stayed here while visiting Memphis; the price was right and the staff is especially friendly. The lady behind the front desk, Joclyn (I am sure I spelled that wrong, sorry) was very helpful in providing specific directions. Tyrone who manages the breakfast area will be sure to bring a smile to your face in the morning; if he doesn't... More 

Was this review helpful? Yes
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for taking the time to share you feedback with us. We are happy that your stay was a great experience as this is what we strive to offer. We pride ourselves in always being the friendliest staff in the city. We are in an older neighborhood but I can assure you it is quite nice.. More 

San Antonio, Texas
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 10, 2014

accommodations very nice, breakfast is delicious, staff friendly and helpful; only downside was the business center: computer was not operable because someone had vandalized the signal cable and the staff didn't have a replacement and wasn't willing to call a repair person in over the weekend. location is reasonably close to everything we were interested in visiting. will return

Was this review helpful? Yes
Betty S, Front Office Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Mr. Thomas, We want to thank you so much for taking the time out of your day to fill out the online survey. The responses that we get from these surveys give us information on how we can improve the overall experience of our guests. We are glad to hear that we were able to provide you with satisfactory services... More 

Hometown, Illinois
Contributor
12 reviews 12 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 25, 2014

I would like to thank the Staff at Comfort Suites.They were very knowledgeable of the area and took care of all my needs during my stay.The shuttle driver knew of and where to eat great Memphis bbq! Neeley's and Leonard's were both close by and come highly recommended.I really enjoyed my stay and look forward to my next stay.

Was this review helpful? Yes
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for your wonderful feedback and am so happy that you had a great stay. I agree that these BBQ restaurants are both great. Memphis is truly known for having many great BBQ restaurants. We look forward to seeing you again in the future. More 

Raleigh, North Carolina, United States
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 20, 2014

Our stay was awesome ... from the time we arrived up until the time we checked out! The entire staff was friendly and ALWAYS there to serve. The beds were more than comfortable! The breakfast was NOT just coffee and a bagel. The breakfast was a FULL meal ... coffee decaf and regular, hot water for tea, FRESH fruit, juice... More 

Was this review helpful? Yes
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you so much for taking the time to give us such a glowing review. We strive to offer great service and have a wonderful breakfast to start your day. We are glad you had a great Elvis Week and look forward to seeing you again next year. More 

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Additional Information about Comfort Inn & Suites Airport - American Way

Address: 4225 American Way, Memphis, TN 38118 (Formerly Holiday Inn Express American Way/Airport)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Airport - American Way 2.5*
Number of rooms: 109
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Also Known As:
Holiday Inn Express American Way/Airport Hotel Memphis
Holiday Inn Express Memphis
Holiday Inn Memphis

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