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All 134 Memphis hotels

Comfort Inn & Suites Airport - American Way

2.5 of 5 Hotel   |   4225 American Way, Memphis, TN 38118 (Formerly Holiday Inn Express American Way/Airport)
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57%
Ranked #53 of 134 hotels in Memphis
A recent review
5 of 5 stars reviewed 5 days ago
David E Hometown, Illinois
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95 people have reviewed this hotel

Traveler rating
    21
    31
    16
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    11
See reviews for
37
19
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10
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • German first
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English first
Hometown, Illinois
Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I would like to thank the Staff at Comfort Suites.They were very knowledgeable of the area and took care of all my needs during my stay.The shuttle driver knew of and where to eat great Memphis bbq! Neeley's and Leonard's were both close by and come highly recommended.I really enjoyed my stay and look forward to my next stay.

Was this review helpful? Yes
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for your wonderful feedback and am so happy that you had a great stay. I agree that these BBQ restaurants are both great. Memphis is truly known for having many great BBQ restaurants. We look forward to seeing you again in the future. More

Raleigh, North Carolina, United States
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our stay was awesome ... from the time we arrived up until the time we checked out! The entire staff was friendly and ALWAYS there to serve. The beds were more than comfortable! The breakfast was NOT just coffee and a bagel. The breakfast was a FULL meal ... coffee decaf and regular, hot water for tea, FRESH fruit, juice... More

Was this review helpful? Yes
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you so much for taking the time to give us such a glowing review. We strive to offer great service and have a wonderful breakfast to start your day. We are glad you had a great Elvis Week and look forward to seeing you again next year. More

Lafayette, La, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a family reunion in Memphis, TN and stayed there 3 nights. The customer service was great and we really enjoyed our stay. Would stay here again and would also recommend this hotel to anyone looking to stay in Memphis.

Was this review helpful? Yes 2
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for taking the time to offer us your feedback. We use all comments to help improve our service for all our guest. We are happy you had a wonderful stay as this is always our goal. We look forward to seeing you again in the future. More

Waterloo, Iowa
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our room was clean and comfortable -- microwave, refrigerator -- air worked well. Best part = a non-smoking hotel!! The area wasn't the greatest, but not too bad. Also, this hotel was conveniently located to Graceland, which was our main destination in Memphis. The front desk personnel were nice, as was the service. The beds were comfortable. The hot breakfast... More

Was this review helpful? Yes 1
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for sharing your comments in regard to your recent stay in Memphis, We love our beds and am glad you agree. We strive to always deliver great service to all our guest and look forward to seeing you again in the future. More

Austin, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Two days ago, we had a breakfast downstairs. When we came back to the room in the third floor in 15 mins later, our room was break in. We lost two laptops, two iPads, one iPhone, one debit card, all credit cards and more than 1000 dollars cash. We called 911 and asked to see the records of cameras. They... More

Was this review helpful? Yes 1
Sugar Land, Texas
Contributor
18 reviews 18 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 22, 2014

Although it wasn't in the best neighborhood, this hotel was clean and had pleasant staff. We only stayed one night on a stopover during a long road trip, but I can't think of any complaints other than being worried that our car might get broken into while we were there.

Was this review helpful? Yes 1
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for taking the time to share your thoughts with us regarding your stay. We are in an older neighborhood but I can assure you that you were safe as was your car. We are happy that you stayed with us and hope to see you again in the future. More

Knoxville, Tennessee
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed July 12, 2014

Our first night in town we stayed at the nearby Comfort Suites I-240 East Airport and vowed to stay somewhere else the second night since we were very disappointed with it. This hotel is only about a mile from the first and a much better choice although still not a memorable stay. When we first got to our room on... More

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Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for taking the time to share your feedback with us. I am glad that you chose to stay with us after your first night not being exactly as you would like. I am sorry that the A/C was not on in your room. This was an oversight and your comments will help us ensure that this does not... More

Houston, Texas
1 review
3 of 5 stars Reviewed July 4, 2014

Good The property is less than ten minutes from the airport. The large bathroom has a huge mirror and lots of counter space. The beds are comfortable. The room has a microwave and a fridge. The morning front desk staff is very competent. Not as good The evening desk staff and shuttle driver don’t communicate well. We waited an hour... More

Was this review helpful? Yes
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

We appreciate your taking the time to offer us your feedback. We are in the process of installing new bedding, upgrading televisions etc. Your comments help us know the areas where improvement is needed so that each and every stay is the best as it should be. We look forward to seeing you in the future. More

Sadieville, Kentucky, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 26, 2014

This trip was just a passing through, overnight trip with my son and daughter. We did go to Beale street for a short while. The room was very comfortable and clean. Close to the Airport, but a little bit away from Beale Street. The staff was very helpful, courteous and professional. I would stay there again.

Was this review helpful? Yes 1
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for taking the time to share your feedback with us. It is through guest comments like these that help us know the areas where improvement is needed. We look forward to having you stay with us again in the future. More

Eupora, Mississippi
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed June 23, 2014

PROS: (1) Access to rooms from within hotel rather than outside with key card entry. (2) Comfortable beds/ rooms clean ON ARRIVAL. (3) There were towels in the pool area and a shower. (4) The area seemed safe. (5) Hot breakfast CONS: (1) We booked the room for four and there were only 3 towels/washcloths provided in the restroom after... More

Was this review helpful? Yes
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for sharing your concerns with us. This is the only way that we can improve our service. I do apologize for the stay not being as it should have been. Each of your concerns have been addressed with the proper department heads and I can assure you that improvements are being made. More

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Additional Information about Comfort Inn & Suites Airport - American Way

Address: 4225 American Way, Memphis, TN 38118 (Formerly Holiday Inn Express American Way/Airport)
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Airport - American Way 2.5*
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Also Known As:
Holiday Inn Express American Way/Airport Hotel Memphis
Holiday Inn Express Memphis
Holiday Inn Memphis

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
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Number of rooms
109

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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