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Homewood Suites by Hilton Memphis-Poplar

2.0 of 5
5811 Poplar Avenue, Memphis, TN 38119
Hotel amenities
Homewood Suites by Hilton Memphis-Poplar
Ranked #27 of 134 hotels in Memphis
4.0 of 5 stars 54 Reviews
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54 reviews from our community

    Trip type
Traveler rating
    22
    12
    10
    6
    4
Date Rating
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed May 27, 2012 NEW

I stayed in this hotel for a meeting and brought my family with me. It was a fantastic stay. The rooms were well taken care of and comfortable. My family loved the pool and the food in he mornig and evening. Everything to do with our meeting went off without a hitch! We will be back again next August! More

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Nashville, Tennessee, United States
1 review
5 of 5 stars Reviewed April 28, 2012

I am a home health care provider and part of my job is to bring my client to Memphis at least three times a month. During these visits we stay at the HomeWood Suites on Poplar and I must admit I am very impressed with the staff and the facilities. Our last trip there they we resurfacing the parking areas,... More

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SanFrancisco
Senior Contributor
26 reviews 26 reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed April 22, 2012

I really wanted to give a stellar review to this property. I'm a pretty big fan of the Homewood Suites brand - I really like the setup of the rooms, which are uniformly well-equipped and very attractive no matter which Homewood Suites you go to. Unfortunately, a combination of the extremely challenging location, issues with my room, and the shuttle... More

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Michelle Mitchell, General Manager at Homewood Suites by Hilton Memphis-Poplar, responded to this review
April 23, 2012

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our location and shuttle service. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in... More

Merritt Island, Fl USA
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed April 5, 2012

I've stayed at this hotel on ten occasions now for business and have never been disappointed. Be it the friendly staff, wonderful accommodations or services provided they always meet or exceed expectations. More

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Dallas
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 12, 2012

We got the 2 bedroom suite at the AAA rate, and we were happy with that. It was raining during our visit, and the suite had 3 TVs so we were entertained for awhile. Breakfast was adequate, the grounds were well-groomed, the rooms clean. If we ever travel through Memphis again we will definitely stay at this hotel. More

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Salt Lake City, Utah
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 1, 2012
2
people found this review helpful

I booked a 2 king, 2 bdrm suite. Our first room was facing poplar ave and the road noise was awful. The front desk was great and they allowed us to move. The rooms have new flat screen tv's but the furnishings and carpet show wear. This is not like the newer home wood suites, it consists of multiple external... More

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Michelle Mitchell, General Manager at Homewood Suites by Hilton Memphis-Poplar, responded to this review
February 3, 2012

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More

Charleston, South Carolina
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 28, 2011
1
person found this review helpful

Stayed here for one night as other two Homewood Suites in area were booked. Property is slightly difficult to find (as previous reviewers said), make sure to check the map before getting close. Staff was friendly, but had a problem of leaving front desk unstaffed. Nobody was standing there when I arrived, but clerk arrived shortly; however later I tried... More

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Michelle Mitchell, General Manager at Homewood Suites by Hilton Memphis-Poplar, responded to this review
November 30, 2011

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your comments about our property and will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again on your next trip to Memphis. More

Raleigh
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed November 17, 2011
2
people found this review helpful

I swore on my last stay here that I would not be back to this Homewood, but due to buisness needs I conceded to make another visit. OMG this place has gone further downhill. Checkin was the normal "room not cleaned and not ready" by the brainless front desk girl who forgot to get the room clean until another 2... More

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See 3 more reviews by purplepassioncpl for Memphis
Michelle Mitchell, General Manager at Homewood Suites by Hilton Memphis-Poplar, responded to this review
November 21, 2011

Thank you for your feedback and we appreciate you coming back to our hotel. We sincerely apologize for the issues you encountered while staying with us. These are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms and hotel meet the highest standards. I will be... More

Austin, Texas
Senior Contributor
49 reviews 49 reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 11, 2011

I normally stay at the Memphis Hilton or at the Embassy Suites, but on this trip, both were booked. So, I stayed within the Hilton family (have to get those points) and made a reservation at the Homewood. This hotel is located on a virtual island between the east and west bound lanes of Poplar, with the interstate on the... More

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See 7 more reviews by mattitude for Memphis
Michelle Mitchell, General Manager at Homewood Suites by Hilton Memphis-Poplar, responded to this review
November 14, 2011

Thank you for your recent stay with us and we appreciate your feedback on our hotel. We understand that the hotel is not the easiest to get in and out of and do our best to assist guests in finding it. Thank you for your feedback on the room and the managers reception. We will take your comments under consideration... More

San Antonio, Texas
Senior Contributor
28 reviews 28 reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 29, 2011

Great facility! Great evening meals Monday - Thursday! Good breakfasts daily! Beautiful landscaping. Wonderful spacious suites. The complex is designed for extended stays, but has maid service every day. We were in building B which has inside corridors. It was very quiet even tho the hotel is basically between the east and west lanes of Hwy 240. The entrance is... More

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Additional Information about Homewood Suites by Hilton Memphis-Poplar

  • Homewood Suites Memphis
  • Homewood Memphis
  • Memphis Homewood
  • Memphis Homewood Suites
Address: 5811 Poplar Avenue, Memphis, TN 38119
Price Range: $

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