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Extended Stay America - Memphis - Sycamore View

2.0 of 5
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5885 Shelby Oaks Drive, Memphis, TN 38134-7316
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Extended Stay America - Memphis - Sycamore View
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Ranked #106 of 135 Hotels in Memphis
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51 Reviews from our TripAdvisor Community

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    2
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    27
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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There are newer reviews for Extended Stay America - Memphis - Sycamore View
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Nashville, Tennessee
1 review
4 of 5 stars Reviewed July 1, 2013

This hotel was a good value for the money. I only utilized the room for sleeping purposes. Only major complaint was that I reserved a non-smoking room. The room (which was marked "non-smoking", smelled of heavy smoke and gave me a headache both nights. Other than that, I would stay here again. It is in a safe neighborhood, not far... More 

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1 review
1 of 5 stars Reviewed June 22, 2013

I had previously stayed at the cordova location loved it had no problems. But this is a mess first of all I walk in room it is not clean crumbs on the table and a food bag in trash I try to turn on tv no cable cord to tv I pick up phone to call front desk no phone... More 

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Antioch
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 12, 2013

The reviews that I read about all of the bugs and rodents terrified me so before committing to stay at this hotel, I had a family member check it out and send pictures of the room. She told me that the room was nice and that whomever wrote those reviews must have had a vendetta against the property. I arrived... More 

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Was this review helpful? Yes 1
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 29, 2013

Well where do I start? Got to hotel at 430-room was not ready. Asked when it would be done. Hmmm not sure we will call you. Over 30 more minutes of waiting. Walked to room used condom on sidewalk, garbage cans overflowing with garbage, crumbling cemented steps. Get to room we waited for let's just say you can't polish a... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed March 4, 2013 via mobile

By far the worst hotel I have seen in a long time! Infested with roaches, holes in the walls, smoky rooms. Paint peeling, carpet torn....the list goes on. I was told at the front desk they over booked for the night so they had to upgrade me to a newly renovated suit.....hahaha.....I walked in the door, turned around and walked... More 

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dallas
1 review
4 of 5 stars Reviewed February 28, 2013

The hotel was very nice and clean. The staff from the front desk to the cleaning staff was very helpful and nice. I was there for several days and was very pleased. the location is great right at the interstate and lots of restaurants. I will be staying here again on my next vist back to Memphis.

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Trenton, Tennessee
1 review
2 of 5 stars Reviewed February 22, 2013

Kitchen was crawling with bugs and heater fan was broken on check in. Staff was nice though. The beds were fairly comfortable, but the pillow was a little flat for my preference. The are was very convenient to multiple things.

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Memphis, Tennessee
1 review
4 of 5 stars Reviewed February 7, 2013

I have recommended this hotel for business associates, friends and family. Management (reda) is always helpful and courteous. She provides directions for local restaurants and entertainment spots. I have stayed there for personal reasons numerous times and the stays are just as pleasant as the management. No complaints here!

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 23, 2013

This place would be a whole lot better if mgmt wasnt soo damn rude. The attitude of the mgr is soo nasty i dont even know how she has the position with the horrible customer service. Please have mgmt go for customer service seminar because attitudes and demeanor can make or break you. It just makes the whole establishment look... More 

Was this review helpful? Yes 1
Memphis, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 21, 2012

My wife and I have stayed here several times and everytime we have run into an issue that Management would immediately fix. The first time we stayed here was the night before our wedding. We booked through HotWire (bad idea!) and had booked a queen smoking room. Unfortunately when we arrived we ended up in a double twin room that... More 

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mzubair, General Manager at Extended Stay America - Memphis - Sycamore View, responded to this review

"I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. I am eager to address... More 

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