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Extended Stay America - Memphis - Sycamore View

2.0 of 5
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5885 Shelby Oaks Drive, Memphis, TN 38134-7316
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1 room 1 guest
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Extended Stay America - Memphis - Sycamore View
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51 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Massachusetts
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 18, 2015

Where to even start.... First off, the lobby is locked at all times, red flag number one. When we went to look at our first room, we walked into a room that the beds had not even been made, nor the floor vacuumed. The woman who checked us in, who I would believe to be the manager based on her... More 

Was this review helpful? Yes
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 15, 2015

The staff was excellent, friendly courteous even funny at times. Could not say the same for the rooms, the first room we got hadn't been cleaned, toilet paper and water bottles on the floor, obviously not vacuumed. The bed was not made, the room had no linens and the non-smoking room smelled like a casino. The second room, Spiders! Spiders!... More 

Was this review helpful? Yes 1
Palm Desert, California
1 review
1 of 5 stars Reviewed April 26, 2015

Try getting some sleep, try getting a towel, try getting a clean room, try getting to room without dodging the gangbangers and drug dealers sitting in their cars playing insanely loud music. Management knows, they don;t care, ask Miss Rita

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Manager_11525, General Manager at Extended Stay America - Memphis - Sycamore View, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that you did not have a comfortable stay with us. Please know that guest safety is our number one concern. As this hotel’s manager, I can assure you that I have put steps in place to ensure your experience is not repeated. Thank you very much for providing... More 

Romulus, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 9, 2015

On February 3, 2015 I checked into this Extended Stay America Hotel. It was late and my husband and I were exhausted from an extremely long trip. To be honest the first night I really did not pay that much attention to the room or the things that were wrong, I was just grateful to have a place to rest.... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Memphis - Sycamore View, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you experienced maintenance and cleanliness issues during your stay. I am sorry for your experience. As this hotel’s manager, I can assure you that I have taken actions to remedy the many problems that occurred during your stay... More 

Cincinnati
Level Contributor
100 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed October 15, 2014

Half good and half not so good. Nice neighborhood and convenient location. Tasty muffins and good coffee for the "grab and go" breakfast. I actually did not mind that there was no maid service for three days. I typically make up my own bed anyway. It is my understanding that you have to pay extra for maid service. To get... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 2, 2014

This is obviously not a 5 star hotel but it served it's purpose well. For the price the location wasn't bad and the rooms are old but mine was clean and comfortable. The staff was very accommodating to any needs.

Was this review helpful? Yes 1
Little Rock
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 11, 2014

The place was old and smelly. If you are use to anything decent you will be disappointed. I was supposed to stay 4 nights and left after one. Don't do it! The sink stopper did not work. There was mold in the refrigerator. The furniture was old and tattered

Was this review helpful? Yes 2
Memphis, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 22, 2014

Never would stay at this location again, room filthy, bathroom nasty, carpet was dirty. I felt so uncomfortable with this room. The assistant general manager didn't do anything about the problem, but apologize for the situation. Sheets had holes in it. This hotel WOULD NOT get my money at all.

Was this review helpful? Yes 1
Nashville, Tennessee
1 review
1 of 5 stars Reviewed July 16, 2014

The second you enter the room the smell of cigarettes and urine almost knock you down. Dirty, no amenities (coffee, housekeeping, napkins not even a trash bin for the room. I thought I had seen the worst I could years ago in San Diego ten years ago but this was worse. Even the flies were dirty and there were plenty... More 

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Nashville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 14, 2014

Our first room had not been cleaned. There was a burnt up blunt on the ground, just sitting there, in the middle of the floor. The blankets were stained. The carpet had not been vacuumed. Questionable spots dotted the room's only armchair. We moved to a different room, which was not much better.

Was this review helpful? Yes 1
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