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Extended Stay America - Memphis - Sycamore View

2.0 of 5
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5885 Shelby Oaks Drive, Memphis, TN 38134-7316
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Extended Stay America - Memphis - Sycamore View
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Ranked #102 of 135 Hotels in Memphis
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49 Reviews from our TripAdvisor Community

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    25
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Palm Desert, California
1 review
1 of 5 stars Reviewed April 26, 2015

Try getting some sleep, try getting a towel, try getting a clean room, try getting to room without dodging the gangbangers and drug dealers sitting in their cars playing insanely loud music. Management knows, they don;t care, ask Miss Rita

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Memphis - Sycamore View, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that you did not have a comfortable stay with us. Please know that guest safety is our number one concern. As this hotel’s manager, I can assure you that I have put steps in place to ensure your experience is not repeated. Thank you very much for providing... More 

Romulus, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 9, 2015

On February 3, 2015 I checked into this Extended Stay America Hotel. It was late and my husband and I were exhausted from an extremely long trip. To be honest the first night I really did not pay that much attention to the room or the things that were wrong, I was just grateful to have a place to rest.... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Memphis - Sycamore View, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you experienced maintenance and cleanliness issues during your stay. I am sorry for your experience. As this hotel’s manager, I can assure you that I have taken actions to remedy the many problems that occurred during your stay... More 

Cincinnati
Level Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed October 15, 2014

Half good and half not so good. Nice neighborhood and convenient location. Tasty muffins and good coffee for the "grab and go" breakfast. I actually did not mind that there was no maid service for three days. I typically make up my own bed anyway. It is my understanding that you have to pay extra for maid service. To get... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 2, 2014

This is obviously not a 5 star hotel but it served it's purpose well. For the price the location wasn't bad and the rooms are old but mine was clean and comfortable. The staff was very accommodating to any needs.

Was this review helpful? Yes 1
Little Rock
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 11, 2014

The place was old and smelly. If you are use to anything decent you will be disappointed. I was supposed to stay 4 nights and left after one. Don't do it! The sink stopper did not work. There was mold in the refrigerator. The furniture was old and tattered

Was this review helpful? Yes 2
Memphis, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 22, 2014

Never would stay at this location again, room filthy, bathroom nasty, carpet was dirty. I felt so uncomfortable with this room. The assistant general manager didn't do anything about the problem, but apologize for the situation. Sheets had holes in it. This hotel WOULD NOT get my money at all.

Was this review helpful? Yes 1
Nashville, Tennessee
1 review
1 of 5 stars Reviewed July 16, 2014

The second you enter the room the smell of cigarettes and urine almost knock you down. Dirty, no amenities (coffee, housekeeping, napkins not even a trash bin for the room. I thought I had seen the worst I could years ago in San Diego ten years ago but this was worse. Even the flies were dirty and there were plenty... More 

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Nashville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 14, 2014

Our first room had not been cleaned. There was a burnt up blunt on the ground, just sitting there, in the middle of the floor. The blankets were stained. The carpet had not been vacuumed. Questionable spots dotted the room's only armchair. We moved to a different room, which was not much better.

Was this review helpful? Yes 1
Cleveland, Mississippi
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 24, 2014

My reservations were changed hours before my arrival. I had to find somewhere else for the rest of my family to stay during our visit. Be aware that there is no housekeeping unless you stay a week or longer. There were bugs in my room (bathroom and kitchen area) and the manager stated that they came in when we arrived.... More 

Was this review helpful? Yes 2
Benton, AR
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 22, 2014

The only good things I can say is the staff were very nice, the A/C and TV worked well. Condition of room 300 and 301 was horrible. Carpet dirty, paint peeling, gap around door, chair upholstery torn, other furnishings had pieces missing or falling apart. Bed and pillows were broke down. Their night time security guard is armed. I was... More 

Was this review helpful? Yes 2
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