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Extended Stay America - Memphis - Apple Tree

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6085 Apple Tree Drive, Memphis, TN 38115-0308
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Extended Stay America - Memphis - Apple Tree
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Extended Stay America - Memphis - Apple Tree
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33 reviews from our community

Traveler rating
    5
    3
    4
    8
    13
See reviews for
4
4
6
11
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
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  • All months
    (33)
  • Mar-May only
    (9)
  • Jun-Aug only
    (11)
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    (7)
  • Dec-Feb only
    (6)
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1 review
1 of 5 stars Reviewed September 6, 2014

I travel all the time and I ran across this hotel somehow .would I stay again no!! if it was for a housekeeper by the name of Tamera I would have walked away when I walked in ...she was so sweet so I stayed ...front desk was spot on but the rooms were horrible..New beds carpets and tubs before I... More 

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1 review
1 of 5 stars Reviewed August 27, 2014

By far the WORST hotel we have ever stayed at. The outside of this hotel look very kept up, so we figured it was a “safe” inside as well. Boy, are looks deceiving. 1) After my card was swiped she said “Oh I was just informed that we are out of toilet paper”. We were so tired from a long... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Memphis - Apple Tree, responded to this review

Valerie, Thank you for taking the time to write a review of your stay. The situation you described regarding is truly regrettable and we apologize that we did not meet your expectations during your stay. To uphold our company's high standards, we are currently undergoing renovations at our hotel. We continually work to improve our hotel, so I really appreciate... More 

Columbus, Ohio, United States
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed August 20, 2014

Okay I travel a lot and like Extended Stay but I feel I should post a fir warning about this location. This location is in a rough area, I would steer away if you are traveling with your family especially if you have little ones. The staff here are professional, courteous, and helpful, so there were no issues there, and... More 

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Tupelo, Mississippi
1 review
3 of 5 stars Reviewed July 29, 2014

The staff was friendly. Darrica was great from the beginning to end. Room wouldn't cool, urine stained sleeper sofa mattress, pool looked awful, needs to be updated. Laundry room was so hot that I didn't use it after I found it. I wouldn't recommend it to any of my family or friends.

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Powder Springs, Georgia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 30, 2014

I reserved 3 rooms for a week for our basketball team. When the team arrived at 7 pm they were told that the hotel was overbooked and they gave our rooms away, despite a confirmed reservation on a credit card. The front desk person was beyond rude and offered no assistance whatsoever. Tried to explain that the rooms are not... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed May 27, 2014

When I arrived I realized my reserved non smoking room was given away I was offered a somoking room that I was very unsatisfied with. I was put in an apartment type room that had nothing in it. Like it was the room where they borrowed things out of. The a/c unit in the livingroom did not work, no light... More 

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Manager_11525, General Manager at Extended Stay America - Memphis - Apple Tree, responded to this review

James - Thank you for your recent review of your stay. The situation you described regarding the missing room items and poor customer service is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, I am reviewing your comments with the entire team and working with them on improving our offers in order to... More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed February 28, 2014

I enjoyed my stay very clean quiet hotel will visit again. I had everything i needed plus more. Everyone is very polite and well mannered. I would recommend this hotel to everyone. I definitely wont be leaving anytime soon.

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Memphis, Tennessee
1 review
5 of 5 stars Reviewed December 8, 2013

The stay was peaceful and MOST of the staff was extremely friendly with the exception of two. The rooms were clean and cozy. Housekeeping was very helpful. We did have a problem with running out of tissue on the first night and the night time front desk clerk was not eager to help and had to continuously pursue her to... More 

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Memphis, Tennessee
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 20, 2013

For the price you pay per night, you will be hard pressed to find such value anywhere else in the vacinity. The proximity to the interstate, grocery store and shopping is unmatched. Great value. The location I used had a swimming pool which I did not take advantage of but, will do so next time.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Memphis - Apple Tree, responded to this review

Thank you for taking the time to write of your stay. I am glad to hear that the location of our hotel and the affordability of our guest rooms were convenient. Also, I hope you have an opportunity to check-out our pool area. I'm so pleased to hear that your stay was enjoyable. Thank you again for sharing your experience... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2013

Be prepared to pay regular price even if you have a discount code or coupon. I was told I wouldn't recieve by discount until check out. I checked out 3 days ago and still haven't received the difference with the discount show in my acct. also if the clerk is on the phone when you enter to check in be... More 

Was this review helpful? Yes 1
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