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Extended Stay America - Memphis - Apple Tree

2.0 of 5
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6085 Apple Tree Drive, Memphis, TN 38115-0308
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Extended Stay America - Memphis - Apple Tree
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37 Reviews from our TripAdvisor Community

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Nashville, Tennessee
1 review
1 of 5 stars Reviewed September 9, 2015

I made reservations for 3 months while working in Memphis. I arrived to find a very dark, dirty place, from the entrance, down the hallways and in the room. The place smelled really bad and was definitely not clean. The rooms and hallways are very dark, carpet has stains and smells. The only cleaning that was done in the three... More 

Helpful?
Thank Cathy P
Manager_11525, General Manager at Extended Stay America - Memphis - Apple Tree, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The inconvenience of our renovation, the cleanliness issues you experienced and our failure to follow up on prior communication with you is unacceptable, and I sincerely apologize for your experience. As we continually work to improve our hotel through renovations and training to meet... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 30, 2015

There room was not clean, garbage had not been emptied, none of utensils listed on card were in room. marijuana smell so bad I did not stay the two days intended. checking out in the morning. Will never stay here again

Helpful?
Thank Denyse C
Manager_11525, General Manager at Extended Stay America - Memphis - Apple Tree, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the cleanliness of your room did not meet your expectations. As this hotel’s manager, I can assure you that I have addressed this issue with our housekeeping staff to ensure your experience is not repeated. We continually work to improve... More 

1 review
5 of 5 stars Reviewed May 29, 2015 via mobile

I have stayed at Extended Stay Apple Tree location through out the year for business purposes. Ms. Wanda and Darrica are excellent. Ms. Wanda has been going over and beyond with her services. The rooms are beyond beautiful and clean!

Helpful?
Thank ECarpenter1
Manager_11525, General Manager at Extended Stay America - Memphis - Apple Tree, responded to this review

Thank you for taking the time to write a review of your stay. We are happy to know your stay was with us was so enjoyable. I truly appreciate your comments regarding our friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Dallas, Texas
2 reviews
4 of 5 stars Reviewed May 28, 2015

I’ve scrolled through a few of the reviews on here to see if I shared any common experiences as previous guests. I did overhear that they were out of lightbulbs until the next morning when another guest asked for one bc the one in his room was out. I don’t think that should ever happen and that would be embarrassing... More 

Helpful?
Thank VanessaB1125
Manager_11525, General Manager at Extended Stay America - Memphis - Apple Tree, responded to this review

I appreciate you taking the time to write such a descriptive review of our hotel. I'm so pleased to hear that our service we provided you during your stay met your expectations. We strive to make every customer experience a great one. I truly appreciate your kind comments regarding the cleanliness of your room and our great staff. Thank you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 6, 2014

I travel all the time and I ran across this hotel somehow .would I stay again no!! if it was for a housekeeper by the name of Tamera I would have walked away when I walked in ...she was so sweet so I stayed ...front desk was spot on but the rooms were horrible..New beds carpets and tubs before I... More 

Helpful?
1 Thank Lb37644
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 27, 2014

By far the WORST hotel we have ever stayed at. The outside of this hotel look very kept up, so we figured it was a “safe” inside as well. Boy, are looks deceiving. 1) After my card was swiped she said “Oh I was just informed that we are out of toilet paper”. We were so tired from a long... More 

Helpful?
1 Thank Valerie G
Manager_11525, Manager at Extended Stay America - Memphis - Apple Tree, responded to this review

Valerie, Thank you for taking the time to write a review of your stay. The situation you described regarding is truly regrettable and we apologize that we did not meet your expectations during your stay. To uphold our company's high standards, we are currently undergoing renovations at our hotel. We continually work to improve our hotel, so I really appreciate... More 

Columbus, Ohio, United States
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed August 20, 2014

Okay I travel a lot and like Extended Stay but I feel I should post a fir warning about this location. This location is in a rough area, I would steer away if you are traveling with your family especially if you have little ones. The staff here are professional, courteous, and helpful, so there were no issues there, and... More 

Helpful?
Thank TJ M
Tupelo, Mississippi
1 review
3 of 5 stars Reviewed July 29, 2014

The staff was friendly. Darrica was great from the beginning to end. Room wouldn't cool, urine stained sleeper sofa mattress, pool looked awful, needs to be updated. Laundry room was so hot that I didn't use it after I found it. I wouldn't recommend it to any of my family or friends.

Helpful?
Thank Ms_Qui
Powder Springs, Georgia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 30, 2014

I reserved 3 rooms for a week for our basketball team. When the team arrived at 7 pm they were told that the hotel was overbooked and they gave our rooms away, despite a confirmed reservation on a credit card. The front desk person was beyond rude and offered no assistance whatsoever. Tried to explain that the rooms are not... More 

Helpful?
2 Thank YDJN
1 review
2 of 5 stars Reviewed May 27, 2014

When I arrived I realized my reserved non smoking room was given away I was offered a somoking room that I was very unsatisfied with. I was put in an apartment type room that had nothing in it. Like it was the room where they borrowed things out of. The a/c unit in the livingroom did not work, no light... More 

Helpful?
Thank JAMES M
Manager_11525, General Manager at Extended Stay America - Memphis - Apple Tree, responded to this review

James - Thank you for your recent review of your stay. The situation you described regarding the missing room items and poor customer service is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, I am reviewing your comments with the entire team and working with them on improving our offers in order to... More 

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