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All 134 Memphis hotels

SpringHill Suites Memphis Downtown

3.0 of 5 Hotel   |   85 West Court Avenue, Memphis, TN 38103
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Ranked #22 of 134 hotels in Memphis
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
trishaknowsbest
  • Overview
  • Reviews (499)
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499 people have reviewed this hotel

Traveler rating
    186
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161
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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English first
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

What you need to know: 1. Great location for business travelers. 1A. Walking distance from Beale 2. Great restaurants on the street behind the hotel. Aldo's Pizza was excellent. 3. Cabs aren't on the move like they are in other cities so call ahead if you have a place to be at a specific time. 4. Breakfast is free and... More

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Oklahoma City, Oklahoma
Top Contributor
83 reviews 83 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is in a great location with Beale Street and many other restaurants within walking distance. We stayed in the historic Kress building section of the hotel and our room overlooked Main Street Mall. We enjoyed the people watching, but on the weekend it could be a little noisy. The free breakfast offered was great. A wide variety of... More

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Warrenton, Virginia
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This was a good, solid hotel. The breakfast was great! They are the perfect distance from Beale and everything else you would want to see. The rooms were clean. The bathroom is small but everything else in the room was fine. The pool and hot tub were good as well. They were great about getting us a taxi to the... More

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SCovington, General Manager at SpringHill Suites Memphis Downtown, responded to this review

Dear Guest, Thank you for your comments concerning your recent stay at SpringHill Suites, Downtown Memphis. I am so glad to hear that you enjoyed your stay and appreciate you taking the time to give us your feedback! I will definitely share it with the staff! Sincerely, Susan Covington Geberal Manager More

Northern Virginia
Contributor
20 reviews 20 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in the Spring Hill Suites for our family trip to Memphis from 8/19 - 8/21. Our room in the Kress Building was clean and comfortable. We looked out over the pool/hot tub. Our room was very quiet. The pool and hot tub were very nice. The gym is small, but functional and clean. The breakfast was top notch... More

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SCovington, General Manager at SpringHill Suites Memphis Downtown, responded to this review

Dear Guest, Thank you for your comments concerning your recent stay at SpringHill Suites, Downtown Memphis. I am so glad to hear that you enjoyed your stay with us and the amenities we offer our guests. I hope you will consider staying with us again the next time you travel to Memphis. Please feel free to contact me directly if... More

Barrington, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

We stayed on the 5th floor of the historic Kress section of this hotel and would recommend this option. Our room was spacious and well appointed. The room was clean when we checked in, and housekeeping did an excellent job making up the room during our three night stay. The water pressure in the shower was excellent, and there was... More

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SCovington, General Manager at SpringHill Suites Memphis Downtown, responded to this review

Dear Guest, Thank you for your comments concerning your recent stay at SpringHill Suites, Downtown Memphis. I am so glad to hear that yor enjoyed your stay and your accommodations in the historic Kress Building. I will definitely share your feedback with the staff. I hope you will stay with us again the next time you trtavel to Memphis. If... More

Hamilton
Senior Contributor
49 reviews 49 reviews
36 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

Driving through Memphis, stayed one night - 4 adults in a room - large and spacious, excellent bed - room nice and clean, flat screen tv, hair dryer, fridge, toiletries - we asked for extra towels which was not a problem. Friendly front staff and helpful with directions. Hotel was booked solid and very busy - it was hard to... More

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SCovington, General Manager at SpringHill Suites Memphis Downtown, responded to this review

Dear Guest, Thank you for comments concerning your recent stay at SpringHill Suites, Downtown Memphis. I am so glad you enjoyed your stay and I will definitely pass your feedback along to my staff. I hope you will consider staying with us again the next time you travel to Memphis. If I can ever be of service, please feel free... More

Stone Mountain, Georgia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This hotel was not what I expected for a Marriott property! Our room was disgusting, hair in the bed, filthy carpet, mold and much more. I felt like I would have been better off sleeping on a park bench. Very unhappy!!

Was this review helpful? Yes 1
SCovington, General Manager at SpringHill Suites Memphis Downtown, responded to this review

Dear Guest, I am sorry to hear that you were not pleased with your accommodations at SpringHill Suites, Downtown Memphis. I can assure you that the issues you experienced do not meet with our standards of service and cleanliness. I have spoken to our executive housekeeper concerning your feedback and I will be contacting you directly. Sincerel, Susan Covington General... More

Atlanta, Georgia, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

We stayed at this hotel from 08/16/14 thru 08/18/14. The room was dirty! Immediately upon pulling the covers back on the bed, there was multiple pieces of hair on the bed. There was hair in the bag that contained the bedding for the pullout sofa. There was mold on the carpet under the refrigerator. The rest of the carpet looked... More

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SCovington, General Manager at SpringHill Suites Memphis Downtown, responded to this review

Dear Guest, Thank you for your comments concerning your recent stay at SpringHill Suits, Downtown Memphis. I apologize that you were not completely satisfied with your accommodations or the service you received. I can assure you, this is not the typical standard of service that we provide our guests and I appreciate you bringing this to my attention. I will... More

Affton, Missouri
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I don't usually write reviews, but this was really one of the worst hotel experiences I have had. First of all I will say that the room was not terrible, it was just OK though. The pool and hot tub are also nice. However, the dresser in the room was so broken we couldn't use it because we couldn't even... More

Was this review helpful? Yes 2
SCovington, Guest Relations Manager at SpringHill Suites Memphis Downtown, responded to this review

Dear Guest, Thank you for taking time to provide feedback from your recent stay with SpringHill Suites Memphis Downtown. Please accept my apologies for the less than welcoming experience you encountered. We pride ourselves on great customer service, and this is a far cry from our norm. We definitely appreciate your thoughts, this only helps us improve for our future... More

Top Contributor
55 reviews 55 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Traumatic experience. Location is good - downtown, walking distance to Beale Street, Gibson manufactury, museum of Rock and soul. That's pros. Cons: dirty (look at the windows and doors,at the breakfast room, my wife refused to sit at the sofa in our room), smelly (both corridors and room), all the drinks and breakfast were served in or on carcinogenic styrene...... More

Was this review helpful? Yes 1
sgmck824, General Manager at SpringHill Suites Memphis Downtown, responded to this review

Dear Guest, Thank you for your comments concerning your recent stay at SpringHill Suites, Downtown Memphis. I am sorry to hear that you were not satisfied with your accommodations and really appreciate you taking the time to give us your feedback and I will certainly share it with my staff. Your feedback only helps us to improve our guest experience.... More

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Additional Information about SpringHill Suites Memphis Downtown

Address: 85 West Court Avenue, Memphis, TN 38103
Phone Number:
Location: United States > Tennessee > Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Memphis Downtown 3*
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Also Known As:
Springhill Suites Memphis Downtown Hotel Memphis
Memphis Springhill Suites

131 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#10 Romantic Hotel in Memphis #15 Family Hotel in Memphis #30 Business Hotel in Memphis
Hotel Class
Official Description (provided by the hotel)
Spacious, all-suite hotel located 10 mi from Graceland; minutes from area restaurants and businesses. ... more   less 
Number of rooms
102

Questions & Answers

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24 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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